Recorded programs have no audio and clock out of s...

Hi
I have had Vision box since May and have recently moved into a new home taking the service with me. At my previous address we had no problems whatsoever with the service.
It's been one month since moving home and It's been a disaster.
I used the online change of address tool which seemed fine but upon moving in and setting up my box, BT had cancelled my subscriptions leaving me with just the freeview channels. I have since made a number of calls and thankfully this problem has been resolved.
Unfortunately a new problem has arisen, all my recorded programs have no sound. The video playback is smooth but we can't hear anything.
The clock has also bizarrely decided to stop working!?
Getting a bit fed up with it all to be honest.
Any help would be great!

Hi Kyebuff,
Thanks for posting and welcome to the community forum!
Sorry for the problems you're having with the sound on the content you recorded on your BT Vision+ box.  We'll need your details to help get you sorted from here.
Click on my username and under the "about me" section of my profile you'll see the link to get in touch with us.
All the best,
Robbie
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

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