Recording a browser simulation with sound (no sound recorded)

Hello folks,
I need to record a short simulation of my published [on LMS] training material using FMR mode. The purpose is to demonstrate to clients the logging in, enrollment, and course viewing.
The problem is that Captivate 5 is not recording the audio... the only audio input option available is an external mic.
Is there a way to make Captivate record 'internal' audio (as opposed to mic feed audio)?
Thank you

Ah... I suppose if I were in your shoes, I would think the same way.
I do agree with you that it should be easier... but please trust me, my Lenovo doesn't have the correct drivers and like my work laptop, not all Windows 7 systems have the "Mixer" audio device.
All this laptop has is the "External Microphone - Conexant 20561 SmartAudio HD" device.
... and yes, Show "Disabled" and "Disconnected" devices are turned on. :-(
The properties for the "External Mic" does include a tab called Listen... and with a setting called "Listen to this device". Basically, it directs/feeds the external mic input back into the speakers. With that turned on, Captivate still will not record system sounds (yes, I did restart Captivate after this setting was enabled).
The problem is that Captivate doesn't include any other Audio Input Device, except "Volume (External Microphone (Conexant 2)". In other words, it is as explicit as that, Captivate will only record what it hears through the assigned Mic.. This is quite a different setting than what Camtasia allows.
>It is my hypothesis that the capability is likely there and that TechSmith has automated the configuration for the user.
Tempting to agree with that but in speaking with Camtasia experts, they are actually using their own algorithm [built-in to the recorder] to allow system sound recording on most hardware (although it doesn't work for all computers).Therefore, there are no Techsmith added devices that I can utilize in Captivate.
After doing some research, it seems that I am in a relatively small group of computer users who doesn't have a Mixer device (or equivalent).
I appreciate your effort to help.

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https://www.dropbox.com/s/k4nz8mg18p4thzd/Mountain%203.AVI?n=145237283
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Message was edited by: AndrewPAM

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Sanyogita: Hello. Welcome to Adobe Technical Support.
Jon Barber: .MTS files no longer play with sound. .DV files no longer play at all.
Jon Barber: Hello
Sanyogita: One moment while I look up your customer record.
Sanyogita: Please allow me a moment to search for the information.
Jon Barber: ok
Sanyogita: I can see you have PSE 13
Jon Barber: Correct and previously PSE 9 where everything worked fine...
Sanyogita: MAy I know which application are you using for >MTS files
Sanyogita: .MTS files
Jon Barber: This issue is mentioned in various threads in your forums as well, but no response or solution from adobe yet
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Sanyogita: You need premiere pro to play videos with sound
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Jon Barber: Please tell me why I have paid €80 to upgrade from PSE9 to get worse functionality then!
Jon Barber: This is nonsense!
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Sanyogita: PSE 13 is only for photos
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Sanyogita: Please purchase Premiere elements for videos
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Sanyogita: previous versions of PSE never supported video application
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Jon Barber: Yes,I can tell that - perhaps you could pass this open bug onto someone who does
Jon Barber: Please do not close this bug - I am getting annoyed at having to reopen it
Sanyogita: Please stay online I will transfer your chat now
Jon Barber: ok thank you
info: Please wait while I transfer the chat to the appropriate group.
info: You are now chatting with Jayita Sen.
Jayita Sen: Hello. Welcome to Adobe Technical Support.
Jayita Sen: Please allow me a moment while I look into your account & verify the details.
Jon Barber: Hello
Jayita Sen: John we only support download & first installation of PSE 13
Jayita Sen: please contact the forums for further support
Jon Barber: This issue is mentioned in several forums and no solution has so far been forthcoming from Adobe.
Jon Barber: I paid €80 to upgrade from PSE9 and now have worse functionality than before and now you are telling me you cannot help. Is that what Adobe considers customer support?!
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Jayita Sen: only forums support it
Jon Barber: This is not a 'how to issue', it is a bug!
Jon Barber: It is functionality that previously worked and no longer does. I am not requiring lessons in how to use the system, just trying to do something that already worked in previous versions.
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