Recording and Monitoring stopped working on some CAD and CSD in windows 7 after OS upgrade

Hi All,
Some of our Agents and Supervisors have been migrated to Windows 7 workstations and they no longer appear to be able to use the recording or monitoring facilities.
We are currently using Call Manager System version: 7.1.5, and UCCX System version: 8.0.2
I found a document regarding this about NIC cards on those pcs as below, however this document is old and also its for windows xp
http://www.cisco.com/en/US/prod/voicesw/custcosw/ps5693/ps14/prod_system_requirements0900aecd800e3149.pdf
Could someone please help on this
Thanks

If you are using the Windows 7 64 bit version, CAD/CSD are not supported on that platform.  That is becuase the desktop based monitoring and recording are not supported in WoW64 mode, the drivers and associated software modifications are not present.  The customer would need to be at CCX 8.5.
(see the footnotes around 64 bit in the compatiblity matrix)
Regards,
Tom

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