Recording audio level in Sound control panel resets after each slide

This has been a HUGE problem for me ever since I went from Windows XP to Windows 7 and Captivate 5.5. Basically, the sound was not recording loudly enough no matter what I did. So, I checked the Sound Control Panel and the Level was down to 12. Of course, I adjusted it to 100. It would stay at 100 for just one recording. As soon as I hit the red recording button a second time, Captivate readjusts it back down to 12.
Now, you might think that this has something to do with my hardware device. Think again. I tried numerous hardware devices -- it did not matter which device I used -- the problem remained the same. You might also think that it is not a Captivate problem, but how do you explain that the problem does not exist when I record audio in any other program -- Lectora, Articulate, Windows Audio recorder? It ONLY occurs with Captivate.
So, I finally got an Adobe Support person on the phone ... somewhere way down in TIMBUCKTOO -- of course! And of course, he could not help me or explain why this is happening and tried to blame it on anything except Captivate. This has added 6-7 keystrokes to every slide I have to record.... and drastically impacted productivity.
Is anybody listening out there? Because I'm pulling my hair out and ready to dump Captivate!

I'm posting specs on my machine. If there are any settings I left out, please let me know where to go to find further information. I'm assuming my audio/sound devices may be of interest here:

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HI,
Restart the Mac.
If that does not work I would also try a PRAM reset.
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Restart it holding down Apple/CMD ( or ⌘)+ALT( ⌥)+P+R Keys until you have heard three Start Up Bongs.
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Anyway Im sure someone on here can explain whats happenin.
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Recording audio level in Sound control panel resets after each slide

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