Recording calls error

Hi team,
I have a Cisco Contact Center Express 7.x working properly.
I´ve been using the Supervisor record Viewer to listen the recorded calls. So, I would like listen all files recorded, but there are any archived files that I´m not able to listen.
Can you help me please?
thanks.

Hello,
Al the recorded files are available in the server, but you will find them in raw format (.raw)
so in the bin folder there is a utility to convert the files to wav , you can use that tool to convert the files then copy them to other location where you either can listen to or archive them.
Amer

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>
Asha Nagaraj wrote:
> Hi ,
>
> Ecatt scripts fails due to "Error in OLE API method Call" error, this error message occurs once a while.
>
> We are calling testpartner scripts from Ecatt using REFEXT command. At times this ECATT script fails due to above issue.
>
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>
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842949 wrote:
dear all,
im facing typical issue in my newly built RAC enviornment (11GR2 on linux 64-bit).
its a typical 2-node RAC setup. whenever application server trying to establish connection , im facing below error.
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please share your knowlegable thoughts about this issue. i have faced this issue several times in STANDALONE systems and i have rectified it.
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Thank you all once againI am sorry to see that COPY & PASTE are broken for you.
It is really, Really, REALLY difficult to fix a problem that can not be seen.
use COPY & PASTE so we can see what you do & how Oracle responds.
Handle:      842949
Status Level:      Newbie
Registered:      Mar 9, 2011
Total Posts:      7
Total Questions:      4 (4 unresolved)
so many questions & without ANY answers.
http://forums.oracle.com/forums/ann.jspa?annID=718
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S
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S *** ERROR => C call error 084(SPOC): area POSSUTIL unknown [rspoabap.c   639]
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