Recording Cap 5 get white slides

No matter what I attempt to record, web sites, PowerPoint ppt file, etc, all I get are white slides. I do have mouse movement showing, and some captions, but nothing else appears. I've recorded in the past, from Captivate 3, 4, and 5, and have never had this problem.
Using Captivate 5
Windows 7
Dell laptop
Any ideas?
Thanks,
Barb

Hello,
Welcome to Adobe Forums.
Which version of Adobe Captivate are you using ? (CP5.0.1 or CP5.0.2 or CP5.0.3)
Did you try recording with a different user account on your computer ? (Built in Administrator)
Thanks,
Vikram

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Can I record everything in just one slide?

Hello,
I’m trying to create an 30-second flash animation of
our software, with some textual callouts. Since I’ve got the
Adobe Technical Communication Suite, I figured I’d use
Captivate for the job, but I’m new to it and can’t get
my head around some things. If someone has the time to point me in
the right direction, I’d appreciate it. I have tried checking
the help and rummaging through forums, but still can’t get it
to work the way I want.
I’m using the “Full Motion Recording” mode,
since our software is pretty interactive in real-time and I want to
show that. All I want is to do is record about 30 seconds of me
using our software, and afterwards add text callouts here and
there, before exporting to an .swf file.
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everything in just one slide? Or set the default time of a slide in
order to get my entire recording in one single slide? The problem
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well, I can’t do that right? I just want one and the same
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Question 2: After the recording is done, is there a way to
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