Recording is not capturing individual keys....

Hello Folks,
One of my co-workers is experiencing a problem when making demonstration recordings.
When he types text, only the first letter appears. That is until the mouse is clicked on the next text box (which initiates a new screen capture).
Other recordings worked as they should until today.
Any ideas?

Shawn, Thanks!  I love the gold stars of life.
I really get a rhythm going with my Print Screen presses.  I figure if a real-time app task takes a minute to complete, I can capture the sequence in 3 minutes or less--and usually without retakes. I always end up with way more slides than I need: between the duplicates I capture--just to make sure I got the correct image--and the goofy ones Captivate captures for me.  I primarily don't trust Captivate's automatic capturing because it will often snap screens mid-refresh, and then I have nothing usable.

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