Recording won't play

I signed up to the whole package 5 weeks ago in order to be able to watch the football.  I was working today so decided to record the programme to watch when I got home.  All I get is a blank screen, I contcated the technical department and they tried another recording which worked fine then told me their was nothing they could do as the recorded file must of been corupted.
I am extremely unhappy as I am paying for a service that I have not recieved.  I tried to cancel my contract as they have failed to deliver but was informed that I would have to pay myself out.
Typical of BT once they have you signed up then they don't want to deal with the fact that their system is full of bugs and they are unable to deliver instead they just want your money for a broken product.

You need to use a Program Change message for each of the MIDI tracks that are playing your M1. Look at the Inspector at the left hand side of the Logic Arrange window and tick the box where it says 'Program', then choose the number of the program you want your M1 to play, so that this will be kept when you save your arrangement.
You'll need to take an audio output from the M1 back to your interface to record as an audio track (create/select an audio track, select the correct Inputs on your interface and arm it). You can mute MIDI tracks except for the one you want to record and record one track at a time that way.

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