Recordings Failing

My recordings are failing where I have set my Vision+ box to do a series record and where one episode follows another. For example one episode from 9:00 to 9:30 and the second from 9:30 to 10:00. Whilst the first program records ok the second episodes is failing. The channels I have been recording on are all extra channels and have failed on both Sd and HD, there has also been no other recordings in progress at the time.
I have been on the phone to the support group for the past 2 weeks are we keep going around in circles. I have been told that the software on my box is uptodate and have also done a factory reset.
I am not sure whether this is an unresolved software problem from BT or a faulty box.
Perhaps someone could try doing a series record of, say Bewitched on the Gold channel and let me know whether the second episode is failing.

Hi sdros02,
Welcome to the Forum and thanks for posting.
I will take a look into this for you.
Click on my username and under the "about me" section you will the link to get in touch with us. Whenever we receive your details we will go from there.
Cheers,
OlgaC
BTCare Community Mod
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Similar Messages

Recordings Fail

We seem to have a lot of failed recordings or part recordings for reasons I cannot see.
Firstly, because I don't believe the Vision+ box handles clashes well I'm pretty meticulous at avoiding clashes. But I still manage to get part recordings a lot of the time.
Also, If a recording is due to start after 2 recordings finish, instead of starting recording when it is able to I will often find later that it has failed completely and simply "not bothered" to record anything.
Lastly (and this is a gripe mainly), why is it still necassary to restrict recording or recording/watching two items when you can use the BB channels as well? Surely this doesn't require a tuner as such and I could have two Freeview Channels on the go as well as 1,2,3... BB channnels?
I guess other people have these issues but I'm interested to hear any solutions or things to avoid. I have a fast reliable broadband connection, I've tried switching the Vision+ box off and rebooting, I've also rescanned the channels. I'm not willing to reset the box and lose all my recordings at this point though.

Hi MartinNUFC,
Thanks for posting. take a look here for help with recording problems. Let us know if that helps.
Cheers
David
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Recordings failed

Hello. My dear wife is giving me so much pain at the moment due to the you view box not recording her soaps. It has been happening ever since we received the box from BT back in October, sometimes it will record and sometimes it won't, tonight it didn't record Emerdale. She started to watch it on catch up a few minuits ago and it started to record. Is there any help out there. I have done all updates rescanned for channels. Unplugged from the mains and left, but no change

clarkeian wrote:
Hello. My dear wife is giving me so much pain at the moment due to the you view box not recording her soaps. It has been happening ever since we received the box from BT back in October, sometimes it will record and sometimes it won't, tonight it didn't record Emerdale. She started to watch it on catch up a few minuits ago and it started to record. Is there any help out there. I have done all updates rescanned for channels. Unplugged from the mains and left, but no change
Hi,
welcome to the forums - you can post on the failed recordings thread on the youview forums, as this seems to be an issue with quite a few users - it should be noted that retail boxes are also affected by this problem.

Recordings scheduled fails every time!

All scheduled recordings fail, anyone got a fix for that? BT told me to retune the channels which forces a guide update but that didn't work! So far so useless!

Have a look st this link then:
https://community.youview.com/youview/topics/scheduled-recording-only-recording-3-mins-then-stops
Hope this helps
If my post has been useful, please click on the Ratings star on the left-hand side of the post.

990fxa-gd80 resume issue

Hello, i hope someone among you good guys can help me with a very annoying issue i am experiencing in my system, that is driving me mad and that i could not solve in a month of tries. I own an HTPC based on the following configuration:
AMD Phenom II X4 945 CPU
MSI 990FXA-GD80 M/B
8Gb Corsair XMS3 DDR (2x4Gb)
Corsair AX-650 PSU
Samsung 256Gb 830 SATA SSD (2 partitions, system + data), AHCI SATA mode
Seagate 3Tb Barracuda SATA HDD with GPT table
ATI HD 5750 video card (2 displays attached)
Terratec Cinergy DVB-S2 card
Hauppauge HVR-2200 DVB-T card
Silverstone LC-16m case with Imon VFD + Imon Pad remote and USB card reader
Internal serial port, 1394 and eSATA ports enabled
Logitech USB Webcam, USB speakers and USB G110 illuminated keyboard
Toshiba laser mouse
Windows 7 x64 sp1, windows Media Center + DVBLink TV source, MST and various other programs.
Hibernation disabled
No overclok
I used this HTPC with much satisfaction from nearly 1 year, never experiencing an issue: i used to keep it in S3 mode 24/7 and it always got out from S3 state to record TV programs without any problem.
I installed the second drive, the 3Tb Seagate Barracuda, the first week of september. Then a day between the firsts of october i installed Mediaportal to give it a try; fearing system modifications by that software, i saved a backup image in my second drive. After a pair of days (or maybe at that time i noticed it for the first time), the issue has started.
The issue consists in a strange system freeze when the HTPC tries to wake up from S3: when the HTPC tries to exit S3 state the case led gets on, the HDD led blinks once or twice and then fans start running loudly and the HTPC freezes BEFORE the display can show any image (it remains black and goes to power saving mode) - power led on and HDD led off. No blue screen (the display is off). No memory dump. Keyboard's leds off. No manual crash dump possible. All i can do is keep power switch pressed until system complete shutdown.
But the really strange thing is that it happens ONLY once or twice a day, in the rest of the times the HTPC gets to wake up from S3 normally without any issue: it usually wakes up from S3 a number of times per day (7/8 minimum), but only 1/2 times the freeze issue happens (more often early in the morning or around twilight, seldom in other time slots)... Also, when on, the HTPC runs flawlessly as ever.
Thinking MP was guilty in some way, i restored the backup image but unfortunately the issue didn't disappear! So MP was no to blame... something different had happened to my PC...
I think you can understand that such an issue is really serious for an HTPC, because it makes it really untrustable for scheduled recording work: often recordings fail because of the HTPC freezing when it tries to resume... my wife is really sad about it...
Trying to solve the issue, i made the following:
running memtest and video card memory test - no error found
change nearly every MST options - no effect
reading carefully W7's event viewer logs after and between freezes - nothing found that could clarify the issue
changing all ACPI and power related BIOS options (C3 support, EUR 2013, CPU phases, DDR phases, shadowing, etc...) - no effect
updating BIOS and all drivers - no effect
disabling cool'n'quiet - no effect
unplugging Segate 3Tb HDD - no effect
unplugging all external and internal USB devices (except mouse) - no effect
uninstalling ATI video card and running with legacy drivers - no effect
disabling embedded Ethernet adapter - no effect
unplugging the second display (an HDTV) - no effect
tried to get a manual crash dump - not possible as when the issue happens the HTPC is freezed
Those tries took very long to be made, because every time i have to wait all day long for the issue to happen: it NEVER takes place if i wake up the HTPC after a few seconds sleep, seems like it needs at least a few hours of S3 state to take place.
Now, many particulars of the issue seem to lead to a compatibility problem between PSU and motherboard: i read about other users experiencing similar problems using high-end PSUs (min load related?), problems they solved by finding older or cheaper PSUs compatible with their MB (that's a blind try thing, luck was needed)... but in all cases PSU functioning was not bad, so no RMA was possible. Anyway, it is obvious that changing MB solved the issue as well... so Corsair support states it is not a PSU issue but a MB related one.
This seems to be a frequent problem for intel z68 based MBs, but i suspect my 990fxa MB can show the same compatibility issue with Corsair AX PSU, assuming some power related modification has happened in the last month in PSU or MB circuitry.
So i would like to know if someone else is/is not experiencing the same issue using same MB and PSU; more, i would like to know what 80+ PSU is SURELY working flawlessly with my MB, in case i should have to solve the issue by replacing the Corsair PSU (that is manufactured by Seasonic); finally, i would like to ask MSI technicians to verify the issue and possibly working around it with a BIOS update (maybe raising resume initial load, if PSU min load is to blame).
Thanks in advance.

Even with AMD power reduction, consumption while on is nearly ten times than in standby... it happens me to leave my PC in S3 for 3/4 days, so power consumption would be too much (i write from Italy and here AC current is much expensive!).
Anyway, i took a more accurate look around about PSU/MB incompatibility and i'm now sure enough that this is the problem. It seems certain MBs in power saving modes (like S3) require a too low power from PSU, so that PSU min load is not achieved, that makes it malfunction. This happens to new, energy efficient PSUs, that eliminate minimum load resistors to achieve maximum efficiency...
Look at this: http://www.silentpcreview.com/forums/viewtopic.php?t=58802.
So this issues happen because MB is too efficient (it requires too low power from PSU) and PSU is too efficient itself (it eliminates power used to remain above min load in power saving). Is this true? It seems ridicolous to me!!!!!!! To save a couple of watts we are forced to leave PC on so wasting dozens of watts? Are PC engineers really dummies?
BUT it looks like this can easily be solved by a BIOS adjustment, isn't it?

Recording programmes on bt vision

have old box but since there has been a new software build i have chaos on recording programmes....the main one is the box stops recording tqwo or three minutes before end of prgramme. BT tells me ....reboot...i really cant reboot every time. there has to be a resovle to this issue surely

@mas, I had to read it twice, but you've read it how I first read it - wrong
What ScottishQueen is saying is that when the HDTV is being watched and then other programmes are being recorded, they fail to record on the VBox.
To me this means the freeview signal isn't able to cope with the HD side of things or the twin tuners in the VBox.
@sottishQueen, what happens if you watch 'normal' TV via the TV, do the recordings fail?
If they don't then a signal booster may help
edit. As I thought
-+-No longer a forum member-+-

More X1 Cloud DVR Recording Problems

For the past week I have been having issues with random recordings not showing up on the X1 Cloud DVR. The recording will occur on the physical DVR but will not record to the Cloud DVR. Yesterday evening I had a total of 6 scheduled recordings, with 2 of them failing to record to the Cloud DVR at their scheduled time. I purposely watched the actual DVR and the Cloud DVR (using my Android phone and the Xfinity TV app) when the recordings were scheduled to start. The 2 recordings that failed to start recording to the Cloud DVR were:Big Brother (S17, Ep 20) Channel 1005 @ 8:01pBehind Bars: Rookie Year - Is It Worth It? (S1, Ep 1) Channel 1330 @ 9:01p As soon as I saw they had failed to start on the Cloud DVR, I used the Android app to find them in the "Guide Listings" and hit the Record button. Prior to my hitting the record button, neither showed the red recording indicator. As soon as I hit the record button, the recording then showed up in the "Recordings" list on the Android app and my PC. If a Comcast employee can look at my DVR recordings and my Cloud recordings you will see that both shows display but each now has a different start time being that it took me about a minute before I could get the recording to start on the Xfinity TV app and website. Now, on to the second problem that I have been having with Cloud DVR recordings. Some of the recordings fail to play with a Stream 500 error, and will not play on any computer, tablet or phone. Others give an Error 900.primetime.102100 code. This occurred when trying to play back "Behind Bars: Rookie Year: Is It Worth It?" This is the show that I had to start the manual recording for since it failed to record to the Cloud DVR even though it was scheduled. This show will not play on any PC using Chrome, IE, or the new Edge browser in Windows 10, Vista or 8.1. It will play on the Android app on my phone or tablet. After trying to play it and failing, I scheduled the show to record another time and it worked. Here is the diagnostics output when trying to play on Chrome. Customer Service DiagnosticsMy public IP address 98........
OS Windows
Browser Chrome 44.0.2403
Build number 181414
Flash version 18.0.0.209
Status In home
Entitlements cdvr, linear, vod
Last fingerprint unknown
Stream provider primetime
Watchable type DVR
Video ID recording/V8424285106059263622L179621508070201109S102
Media ID comcast:dvr:schedule:V8424285106059263622L179621508070201109S102
Error code 900.primetime.102100
Error description Video player errorError aux infohttp://odol-atsec-nas-02.cdvr-nash-tn.xcr.comcast.net/V8424285106059263622L179621508070201109S102.m3u8
Brand A&EHD
Video title Behind Bars: Rookie Year: Is It Worth It? It would be nice to get a more stable experience using the Cloud DVR, since I use it about 50% of the time when watching my recorded content.

Since Comcast doesn't seem to want to acknowledge a problem between the X1 DVR and cloud DVR recording schedules, I decided to post this issue to it's own thread. Looking at my recording schedule, I see a bunch of shows I have scheduled for Wednesday (Aug 12, 2015) that are not showing up on the Xfinity TV app or website, but show up on the DVR and the DVR Manager website. As you can see below, out of the 4 shows I have scheduled to record, only 1 is showing up on the Xfinity TV app and website. Since I have seen this in the past, this will end up with those 3 missing shows not recording to the Cloud DVR. Since I already see that my Thursday, Aug 13th, schedule is screwed up as well, I will be posting that as well.

Failed recordings on older box and Freeview channe...

For the past couple of days our YouView box has failed to record every single scheduled recording. Some record partially, missing the start or the end (or both - sometimes only recording a few minutes). Others don't record at all. This started on the 2nd of July and before that we had never had a failed recording as far as I rememeber.
I've been searching this forum and found a lot of threads about similar problems, but all seem to refer to the new G4 boxes and/or the internet channels. We have an older BT YouView box (Humax DTR-T1000?) and don't have the internet channels in our package - all recordings are from Freeview and Freeview HD channels.
None of the recordings conflicted, there were no other recordings at the same time. We have a good signal and fast internet connection. The hard disk is showing 93% free space.
I don't know if it's a coincidence, but around the same time the BT Vision player became very slow, to the point you have to wait several seconds for it to respond to the remote. There was also an incident where the box claimed to have no internet connection despite everything else on the network being able to access the internet fine. A reboot sorted that out.
What could have caused the box to start failing all it's recordings and how can it be fixed?
Manufacturer software: 18.3.0
Component software: 2.5.6
Platform configuration: 1017
ISP configuration: 220

Well, looks like the fix was only temporary. It behaved until last night, when it failed to record every single scheduled recording again.
The above linked page was interesting (thanks) and it sounds as though high eco mode helps due to the box rebooting more. However, we have to reboot and power cycle the box pretty regularly anyway due to the slowdowns and lockups, and the two minute startup time for high eco is just frustrating (plus you can't use the Android app).
To be honest I'm getting really sick of a box that has to be constantly rebooted and reset just to keep it working properly, and now can no longer be relied on to record our shows. Would the new G4 box be any better? What do you think are our chances of getting BT to replace it?

Job Fail:9 duplicate record found. 73 recordings used in table /BIC/XZ_DEAL

Dear All
Job load from bw ODS to bw Master data InfoObject and ODS. This job always fail with same message: <b>9 duplicate record found. 73 recordings used in table /BIC/XZ_DEAL</b> (Z_DEAL is Infoobject).
When I rerun, this job has job no error.
Please help me solved this problem.
thanks
Phet

Hi,
What is the info object name.
Regards,
Goutam

Failed back to back recordings on internet channel...

I've posted this on the BT Vision forum too as there was already a thread for the UFC issues but thought I would start one here too as we have a YouView+ Box
We have had BT's whole package (TV, broadband, phone) since we moved house in February as it was the cheapest way to get BT Sports to watch UFC without having to pay for millions of other channels we wouldn't really need as all we really wanted was a basic setup but with BT Sports so I could watch the UFC....
Ever since it was installed we have had the problem everybody else has detailed in other threads. If you set the UFC to tape prelims and then the main event on the same channel the second one fails. I exchanged a number of E-mails and phone calls at the time of first noticing this and was just told that it wasn't a known fault and no solution could be found other than "update your set top box software" etc.... Even when they asked us to try on a different channel, we randomly set 4 episodes of Friends to tape and every other one failed.
In recent weeks/months I have had other issues and work to deal with so have ceased going around in circles with call centres, E-mail support and your "live chat" support (Which I prefer to use due to having a slight speech impediment) who keep me queded for long amounts of time and then start the chat session with "Can we call you to discuss this issue", but I have been working around the problem by recording the prelims on normal BT Sports and the main on BT Sports HD. This works fine.... Which whilst it isn't ideal its a means to an end in the mean time. However there isn't an option for HD and normal for every channel which brings me to my next point.
Having tempororily forgot about this issue, the other night I set Sharknado 2 and then Sharknado 1 to record back to back on Scy Fy and upon checking our recordings yesterday the second of the 2 recordings had failed.
Even though BT claim there isn't an issue there clearly is and it's not just based on the licensing for the sports.
It only appears to affect the internet based channels as for the last few weeks I have sucessfully recorded back to back episodes of Family Guy and People Just Do Nothing on BBC Three every sunday with no issues.
I'm by no means an expert in this field but it would appear to me that there is some sort of issue with overlapping of recording times on Internet channels (i.e. the second program is trying to start recording whilst the first is still recording and this causes some sort of conflict as it would seem 2 things cannot recrod on the same internet channel at once).
PLEASE CAN BT RESOLVE THIS!!!!

Hi All,
We’ve been rolling out a network fix (unrelated to the latest software release) over the last couple of weeks and this should have resolved the problems you’ve noticed with back to back recordings. We still have certain geographic areas to cover over the next few days, but once that’s done, you should all notice that the problem goes away.
Sorry for the inconvenience.
Steve
BT TV Expert
I am a BT Employee and an expert on TV queries. I am here volunteering my own time to give advice, primarily on the BT Vision+ and YouView boxes. Go here for more info.
If my post has been helpful, please click on the Ratings star on the left-hand side of the post.

BT YouView failed recordings

Hi - I have the new style BT box (received Sept 2014) and after finally getting past the "short recordings" debacle, the box has a new problem - it has decided not to record some programs at all.
I set recordings via the guide, but after the recording should have started there is no Red light on the front of the box and no recording shows in the "recordings" library.
I have done a full reset (recordings retained, but everyhting else wiped) but it is still happening.
Does anyone have any ideas to help me ?
Many thanks

Hi Zulu17 - there seems to be no pattern at all. Most of the channels I watch are Freeview HD, some failed recordings are one off and some are series link. I recall failed recordings when the box is in standby and some whilst I am watching other channels.
I cannot be more precise than this - after months of failed recordings due to the previous software issues I am amazed that this PVR is faltering again. I am confident I am not doing anything wrong myself - I have used PVRs for years without issue (until now) and I cannot understand how, if I book a recording via the guide, the box doesn't actually make the recording !
Yet another software issue ?

Failed recordings - g4 box - when are we getting a...

Another weekend, and another failed recording. Getting quite annoyed by it now.
Moto gp p4 - success (wasnt going to watch, just part of the series link)
Fa cup - success
Moto gp qualifying - failed
I left my box on itv 2, to avoid any results being leaked when i switched on box.
Is it series link that is the problem? Think i will be doing individual recordings from now on to see if that fixes it.

3rd consecutive night that a Syfy Chan fails to record from Series Link on my week-old G4 box - a closer look as I was 'prepared' reveals:-
Internet Channel recording failed: this time I waited for it to get rolling after seeing the recording notification message - but nowt showing in the MyView Page... if you then view the 'live' broadcast it shows up as 'Recording' in the Guide, even tho not on the Recordings list on MyView ... if you chose to 'cancel this episode', it then finally shows as 'failed' in the MyView Page .. you can then record manually - so nowt wrong with my Infinty service...
No overlapping recordings involved ..... I do hope that British EuroSport WSBk recordings today will be fine - doesn’t seem to happen on Terrestrial Channels at all .... (only a Series Link anomaly for them - previously reported)

Failed recordings on a new box

I got a new box a fortnight ago and it's started to fail to record a variety of programmes. They're all on major channels such as Channel 5 and BBC1 (which I can watch with good signal any time) and sometimes they record, other times they don't, which suggests it's not a problem with signal. I'm never recording two programmes at once and my box still has 98% available.
Any ideas? It's really frustrating to have to hunt down my favourite programmes on demand when they fail to save the first time round

Unfotunately Youview boxes don't display a reason that a recording failed ... they either have no entry , a parial recording setting or a failed recording setting in the My View list of recorded programms. There are several scenarios whereby a recording could fail so unfortunately there could be many causes.
Which box do you have - the older larger DTR1000 or the newer smaller DTR2100 ?
First check that you have the latest software on your box.
Second how are your falied recordings showing in My view - are they listed as failed or simply not there ?
Are the failures all occuring when the box is in standby - if so is the box in High or Low ECo setting - if its in Hi ECo setting in standby do you get any improvement when switching to low ECO mode.

Failed recordings on BBC3 HD and BBC4 HD

Hi
I don't watch too much of BBC 3 and BBC 4 but have spotted some good stuff recently. A couple of weeks ago I set to record a prog. from BBC 3HD which it duly went about (banner graphic at top of screen saying it was) when I came to watch the recording, it had recording failed in the menu with an exclamation mark in a triangle. I didn't think too much of it thinking I had done something wrong (low self esteem!!)
Then the other night I set to record "Life of Rock" (brilliant by the way) which again it told me it was doing so and I could see it in my recordings with the red "R"
I came to watch it back and again recording failed.
I have no problem watching these channels.
I get no clash warnings.
The box starts to record.
I can see it being recorded.
All my efforts to record something from these 2 HD channels report a failed recording.
Any clues anyone?
Thanks in advance

Not sure i have tried recording those channels on my Youview box so I can only give you experience of failures with a different PVR.
I have have a different Humax PVR that experienced some recording failures on the new BBC HD channels last month.
Trying hard to remember what I did to get around the problem.
I believe the trigger to the problem starting was probably when the channels were (re)tuned. If I did the retune before 7pm before BBC3/4 HD was broadcasting I believe that there were issues on recording them successfully from the EPG. They could be watched live though.The CBBC/CBeebies HD channels which share the transmission slots and were broadcasting at the time morning) I did the retune recorded OK from the EPG. If a (re)tune was done after 7pm when BBC3/4 HD was broadcasting I believe the situation was reversed whereby the BBC 3/4 Hd would successfully record off the EPG but the CBBC/CBeebies HD would fail.
Now the hard bit ... how did I overcome the problem .... well it either went away (transmission or EPG fix) or some of the things I did cured it.
What I would have done is having retuned I tried a direct record whilst watching a programme on say CBBC during the day and repeating the process with a BBC 4 HD later in the evening.
What I can say is that on my Humax PVR the failed recordings actually were made and recorded to disc but that one of the control files was empty or missing resulting in the PVR considering it a failed recording and won't play it.
Don't know if my experiences are related to your Youview problems

Most of my recordings in ITV2 and ITV2+1 fail for ...

Hi,
I have a very good arial connection and there is no apparent reason for the recordings to fail, but they do! call youview help and they say to reset the box which I did and it did not help and they also said might be because of bad reception which is not the case. Before Youview, I have BT vision box for two years, and I have never had a bad recording as my reception is excellent! I am really at a loss. Also, 4OD is very slow and keeps freezing when I try to watch a catch up!!! if this is what Youview is about, I would say what a rip off!

Hi Fadoua,
When you set a recording on ITV2, how many other programmes do you have scheduled at the same time? Is it a particular show that's affected? Is 4od the only catchup service you're having trouble with? I had a problem with one show on 4od but others have been fine.
---Remember to mark as 'solved' and give stars when you like a post---

Recordings Failing

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