Records typing but nothing shows up after recording

I hope someone can help me. For whatever reason, whenever I
record let's say a document like MS WORD (or anything for that
matter) in which I'm recording how to input data, when recording is
completed, I can't watch the actual typing. The typing is revealed
at the end of the project. I want to be able to see the document
being filled out as my clients need this.
Now here's where things get interesting. I go to my temp
files and lo and behold, there are the temp flash files and when I
click on them I can watch the words as they are being typed. Why
doesn't Captivate use these files and create the story line? My
temp files continues to grow at an alarming rate and I have to
delete these files before they consume my hard drive space.
Anyway, this baffles me and I am quite frustrated. What is
wrong? I have no idea. I have moved the Adobe Captivate program to
my external hard drive thinking that that would help but nothing. I
moved the temp files to the external hard drive and still nothing.
I'm using Windows XP Pro with SP2 installed.
Can anyone offer any suggestions on this as I have
major projects for clients looming and this is not going to
work.

This identical question was asked yesterday by the same
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