Recover thalia.de adobe-id

Hello,
last year i bought a oyo reader from thalia.de. The company creates a [email protected] id for the device and linked this with a lots of books. Now the reader went broken, i buy a kobo and get a new adobe-id that won't accept the existing books.
I found a photo with the old id. but the password is lost. Guess right i cannot get a recovery by mail cause this was sent to meinoyo.com and will never reach me.
The old adobe-id is known, but the recovery will not work. Any ideas?
Eric

Sería también deseable saber si esto ocurre al abrir o tener abiertas aplicaciones de Adobe, cúales, de que versión se tratan? Son licencias Cloud?
Este es un foro entre usuarios, no de contacto con Adobe.
Dando por supuesto que disponen del correspondiente número de licencias, lo más adecuado, mejor, y diría que única solución, es que contacten directamente con el Servicio de Soporte de Adobe.
Carlos, hace poco tuve esa clase de problemas por un conflicto entre aplicaciones con licencia perpetua y otras en subscripción Cloud, la solución pasó por contactar con Adobe y recibir información de cómo resolverlo en mi caso.

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    70  com.adobe.InDesign.AppFramework 0x0000000111309eb8 0x1111de000 + 1228472
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    72  com.adobe.InDesign             0x00000001040b25f4 start + 52
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    1   libsystem_kernel.dylib         0x00007fff8c91bd18 mach_msg + 64
    2   com.apple.CoreFoundation       0x00007fff8a497f15 __CFRunLoopServiceMachPort + 181
    3   com.apple.CoreFoundation       0x00007fff8a497539 __CFRunLoopRun + 1161
    4   com.apple.CoreFoundation       0x00007fff8a496e75 CFRunLoopRunSpecific + 309
    5   com.apple.Foundation           0x00007fff898a1ff7 +[NSURLConnection(Loader) _resourceLoadLoop:] + 348
    6   com.apple.Foundation           0x00007fff898a1dfb __NSThread__main__ + 1318
    7   libsystem_pthread.dylib       0x00007fff869c1899 _pthread_body + 138
    8   libsystem_pthread.dylib       0x00007fff869c172a _pthread_start + 137
    9   libsystem_pthread.dylib       0x00007fff869c5fc9 thread_start + 13
    Thread 5:: com.apple.CFSocket.private
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    1   com.apple.CoreFoundation       0x00007fff8a4e3a03 __CFSocketManager + 867
    2   libsystem_pthread.dylib       0x00007fff869c1899 _pthread_body + 138
    3   libsystem_pthread.dylib       0x00007fff869c172a _pthread_start + 137
    4   libsystem_pthread.dylib       0x00007fff869c5fc9 thread_start + 13
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    1   libsystem_pthread.dylib       0x00007fff869c3c3b _pthread_cond_wait + 727
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    3   com.adobe.InDesign.Font Manager 0x0000000113099a12 0x112fe1000 + 756242
    4   com.adobe.InDesign.Font Manager 0x0000000113097e2b 0x112fe1000 + 749099
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    7   libsystem_pthread.dylib       0x00007fff869c172a _pthread_start + 137
    8   libsystem_pthread.dylib       0x00007fff869c5fc9 thread_start + 13
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    3   com.adobe.InDesign.Font Manager 0x0000000113099a12 0x112fe1000 + 756242
    4   com.adobe.InDesign.Font Manager 0x0000000113097e2b 0x112fe1000 + 749099
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    7   libsystem_pthread.dylib       0x00007fff869c172a _pthread_start + 137
    8   libsystem_pthread.dylib       0x00007fff869c5fc9 thread_start + 13

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