Recover the 25 character product key on the PC

While on Outlook 2013, I get following message: We have run into a problem with your office 365 subscription and need your help to fix it.  When I clicked on it, it brought me to online store to purchase the Office.  When trying to purchase Office online,  it asks to provide them with 25 character Product Key off the computer box, which I do not have.
Please let me know what do I have to do in order ro eliminate coming message. Do I have to purchase Office at all? If so, where: at the store or online? But for that I need that key.
Can you help?
Please advise.

When requesting assistance, please provide the complete model name and product number (p/n) of the HP computer in question. HP/Compaq makes thousands of models of computers. Without this information it may be difficult or impossible to assist you in resolving your issue.
The above requested information can be found on the bottom of your computer, inside the battery compartment or on the startup BIOS screen. Please see How Do I Find My Model Number or Product Number? for more assistance locating this information. DO NOT include your serial number. Please enter the model/product information into HP's Online Consumer Support page and post it here for our review.
How did you acquire Office 365??? Was Office 365 purchased with your computer and is it a fully licensed version or a trial version??? Or did you purchase Office 365 from a local or online retailer???
If you have any further questions, please don't hesitate to ask.
Please click the White KUDOS "Thumbs Up" to show your appreciation
Frank
{------------ Please click the "White Kudos" Thumbs Up to say THANKS for helping.
Please click the "Accept As Solution" on my post, if my assistance has solved your issue. ------------V
This is a user supported forum. I am a volunteer and I don't work for HP.
HP 15t-j100 (on loan from HP)
HP 13 Split x2 (on loan from HP)
HP Slate8 Pro (on loan from HP)
HP a1632x - Windows 7, 4GB RAM, AMD Radeon HD 6450
HP p6130y - Windows 7, 8GB RAM, AMD Radeon HD 6450
HP p6320y - Windows 7, 8GB RAM, NVIDIA GT 240
HP p7-1026 - Windows 7, 6GB RAM, AMD Radeon HD 6450
HP p6787c - Windows 7, 8GB RAM, NVIDIA GT 240

Similar Messages

  • I bought the adobe photoshop elements 13 and adobe premiere elsements 13 in box in the store for my Mac;  I've entered my 25 character product key - now I have been waiting for nearly an hour for something to happen with no luck. Ron

    I bought the adobe photoshop elements 13 and adobe premiere elsements 13 in box in the store for my Mac; 
    I've entered my 25 character product key - now I have been waiting for nearly an hour for something to happen
    with no luck. Has anyone else had this problem?  I'm using MacBook Pro with Yosemite OS 10.10 etc. Help!
    Ron in Fort Worth, TX

    Also, Elements programs are not part of the Cloud
    Photoshop Elements Forum http://forums.adobe.com/community/photoshop_elements
    Premiere Elements Forum http://forums.adobe.com/community/premiere_elements

  • Help!!:Where is my 25-character production key

    My new T500 nees a 25-character production key to start word2007?where it is?

    Hwdong,
    Is this the Trial version or did you purchase a license?
    If this is the Trial version, you only have 30 days to preview the software....after that, you must purchase a valid license from Microsoft from where you will receive your product key.
    If you purchased a license when ordering your system, you should have received the Office 2007 recovery discs....the product key will be on one of those discs.
    Regards

  • How do I locate the 25character product key to use ms office homestudent 2007

    how do i locate or get the 25 character product key to be able to utilize word ms office home and student 2007

    Sorry, that issue isn't related to Firefox support. See if you can get help from this forum. http://lounge.windowssecrets.com/index.php

  • What is and where do I find my product key #

    I need to log-in to certain sites for my job. A couple have requested that I enter my 25 character product key #. I do not know what this is or where to find it. I'm running off a Firefox program with Windows 7 software on my laptop. Please help.....Thankyou.......

    I wouldn't advice to enter the Windows product key on a website, even if they ask for it.<br />
    If someone else uses your product key then MS may invalidate yours.<br />
    I can't imagine that a site needs to know that key.<br />
    Do these sites use specific software?<br />
    Do you trust those sites?

  • MS Word Starter 2010 continually asks for product key yet keeps closing.

    When I try to open the free pre-installed MS Word Starter on my PC I am prompted to enter my 25 character product key. After doing this a I receive ‘Your product key is valid’ on pressing the ‘Continue’ button MS starter opens yet three seconds later the
    same box appears prompting me to  enter my product key again. On entering the product key again I receive a further confirmation my key is valid. On pressing ‘Continue’ the box closes yet so does MS Starter 2010.
    It used to work when the PC was new.
    I have run ‘Repair’ MS Starter and ‘Repair’ MS Office 2010
    The same happens with MS Exel starter.
     I use MS Word 2010 day to day which works fine.
    CP

    Hi George.
    George.
    No I probably did not uninstall it from the old computer and that machine 
    was scrapped some years back.
    Just to recap, I use Word 2010 and Excel 2010 every day and they work OK.
    As I understand it these programmes, Excel & Word 2010, is what I got from
    downloading the MS Student & Teachers discs?
    So in my limited understanding, as they both work OK, I don't appear to have
    a problem with the  license being used twice. Do I understand that
    correctly?
    My problem is that on the rare occasions I decide to dip into the  MS
    Starter Programmes, a window appears asking for  a product key. When I enter the
    key for the MS Student and Teachers disc it says its valid, Word Starter opens,
    the box asking for the product key appears again and when entered  both windows
    close.  I don't quite understand why It asks for a product key for something 
    factory pre-loaded?
    Colin
    ColinMP

  • Info about Product key

    I installed Visual Studio professional 2013 as a trail version.
    After expiry of 30 days free evaluation, I am entering 25 character product key given by our college i.e.,from Microsoft DreamSpark for Academic Institutions. But after entering product key and applying it, showing the information 'You Have entered an invalid
    product key'. I cant understand where the problem is from..Please help me...thanks in advance.. 

    Hi,
    Your Visual Studio 2013 has expired. We should register the Visual Studio for up to 90 days within 30 days after you install it. If you don't register the trial editions of Visual Studio Professional, Visual Studio Premium, and Visual Studio Ultimate within
    30 days, the trial period expires 30 days after you install them.
    For more information about  Upgrade from a Trial Edition of Visual Studio please view:
    http://msdn.microsoft.com/en-us/library/vstudio/gg442061.aspx
    If you have any question about license, please call 1-800-426-9400, Monday through Friday, 6:00 A.M. to 6:00 P.M. (Pacific Time) to speak directly to a Microsoft licensing specialist, and you can get more detail information from there. You can also visit
    the following site for more information and support on licensing issues:
    http://www.microsoft.com/licensing/mplahome.mspx.
    Best Regards,
    Eric
    Eric Tao
    TechNet Community Support

  • Product key number entry error

    I received Flight Simulator X Gold edition for Christmas.
    I have been trying to install it but when prompted to enter the 25 character product key
    it gives me a message that it is in error and to check that it is entered correctly.  I have checked and recheck and it is correct. but I still get the error.
    The package had a Microsoft Certificate of Authenticity, so I don't think it's an illegal copy.
    What do I do ?

    Hi,
    This issue should not be related to Windows 7.
    Anyway, you can follow thoese steps in the link:
    http://support.microsoft.com/gp/games-for-windows
    Or directly contact Microsoft Store Sales and Customer Support:
    http://www.microsoftstore.com/store/msusa/en_US/DisplayHelpContactUsPage/
    Thanks!
    Andy Altmann
    TechNet Community Support

  • Product Key Question

    My family recently bought me the 15-f023wm Notebook for me to continue my college courses. Trying to access Microsoft office I know there is a 25 character product key, but I can't seem to find it anywhere. Not in the manual, on the box, on the laptop, or anything. I read an article stating that the product key is in the BIOS of the computer but I don't know what that means. Or is it that I need to go and purchase Microsoft Office and just don't realize it, how would I know whether or not I need to? I would greatly appreciate the help. Thank you.

    tmhawley2951 wrote:
    My family recently bought me the 15-f023wm Notebook for me to continue my college courses. Trying to access Microsoft office I know there is a 25 character product key, but I can't seem to find it anywhere. Not in the manual, on the box, on the laptop, or anything. I read an article stating that the product key is in the BIOS of the computer but I don't know what that means. Or is it that I need to go and purchase Microsoft Office and just don't realize it, how would I know whether or not I need to? I would greatly appreciate the help. Thank you.
    Most likely in your case you got a 30 Day trial of Microsoft Office and to continue using it you need to contact Microsoft and buy a Office Product Key to activiate your Office to use.
    I am a Volunteer to help others on here-not a HP employee.
    Replies aren't online 24/7 because of Time Zone differences.
    Remember in this Day and Age of Computing the Internet is Knowledge at your fingertips if you choose understand it. -2015-

  • About the Error after applying product key for bing search rest service

    For the Project Siena I ve created the product key for Bing search rest service and i applied that product key which is valid even though i got the error when i click TRY button .can anyone please help me to find the solution
    There was an error in retrieving sample data. Error : Unable to reach service. Please check if your service connector configuration is valid and you have network connectivity

    Hello,
    Thanks for your post. I am jotting down few steps to get the Bing search account key (you may have completed many/all of these).
    To add Bing Search Service, go to
    https://datamarket.azure.com/account/datasets and search for "Bing Search API". After you have subscribed to the service, navigate to "My Data" and click on Use. Click on Show and copy the
    Primary Account Key information.
    Note if your key contains a special character like / or = then double clicking on the content will copy the key partially.
    Make sure you have copied the full key correctly. If the is incorrectly pasted in Siena's Primary Account Key field, you will get the error below:
    This is similar to the error you have posted. Since the Primary Account Key is masked you can never be sure the contents are correct. It's best to clear the field and paste the key again.
    If you still face the issue, please post your machine configuration (x86/OS) information.
    Hope this helps,
    -Karthik
    This posting is provided "AS IS" with no warranties and confers no rights.

  • Pavilion dv6 - How can I determine if the windows product key for Windows 7 is 64 bit or 32 bit?

    The hard drive in my Pavillion dv6 had to be reformatted.  I do not have a recovery disc nor a Windows 7 disc.  I do have a product key on the back of the computer for Windows 7 Home Premium.  How do I determine if I should install the 64 bit or the 32 bit version of Windows 7?  The product number is A3E82AV, Model dv6t-7000.

    Hi: All dv6-7xxx models came with W7 64 bit. That is what the license is for (although the product key would also work on a 32 bit OS). You can make your own W7 installation media and use that to reinstall Windows. Link to the W7 ISO file downloads is below. Download the applicable version of Windows 7 that is on your product key (Home Premium, Pro, or Ultimate).  The SP1 Media Refresh files are the latest ISO files. http://forums.mydigitallife.info/threads/14709-Windows-7-Digital-River-direct-links-Multiple-Languag... Use the Windows 7 USB/DVD installation tool to compile the ISO file you download from Digital River. Link  below. You need a DVD or a 4 GB flash drive to use the USB method of compilation. Use the 25 character windows 7 product key to activate your installation. http://download.cnet.com/Windows-7-USB-DVD-Download-Tool/3000-18513_4-10972600.html Then go to the PC's support and driver page to install the drivers you need.

  • Error installing Office 2013 on Server 2012 R2 RDS - Error 25004: the product key you entered cannot be used on this machine

    Hi there,
    I really hope someone can help me as I am tearing my hair out trying to get this resolved!
    I am working on a Server 2012 R2 server with RDS running. Before it was turned into a RDS server it had a copy of Office 2010 running as a trial to see would it work for the accounting package that is running for users via Remote Desktop. Trial worked ok
    so it was converted into a RDS server. Now, as its a RDS it needs to run Office under a volume licence, which I have. However when trying to install I get the message: "Error 25004: the product key you entered cannot be used on this machine. this is most
    likely due to previous Office 2013 trials being installed on the system."
    In summary I have tried everything I can think of and find to remove all traces of the old Office from the machine but still this message persists. I have run the Fix It For Me uninstall from MS and it cannot find any Office installed. i have manually searched
    through all of the Windows directories including Program Files and AppData and removed all traces of Office from there, I have searched the registry and removed all I can find from there.
    Where or what file does the installer look at to see that a previous version was installed? 
    I cannot scrub this machine which I would have done long ago because there is another SQL Server based application running on it.
    Really really appreciate anyone that can help me on this,
    Thanks

    Hi,
    I have definitely heard your frustration, and I’ll try my best to help you.
    Since Office 2010 installed on it before, you need to remove Office 2010 completely.
    KB about this error:
    http://support2.microsoft.com/kb/2792178
    A similar issue is addressed here. Although this method is based on Office 2010, but we can have a try:
    http://www.experts-exchange.com/Software/Office_Productivity/Office_Suites/MS_Office/Q_28475448.html
    Please Note: Since the web site is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.
    Best regards,
    Greta Ge
    TechNet Community Support
    It's recommended to download and install
    Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
    programs.

  • We are sorry, but we are unable to complete your request.•The Office 2007 Product Key provided is already associated with another user on this site. Please log in with the user information originally used with this Office 2007 Product Key.

    Over the years I have had many ISP and email addresses - but now we have  finally gone almost fully virtual...
    I have a live login and MS ID 4 my SkyDrive account but I only use my MS  touch with 8.1, SkyDrive and office 365 for mobility.
    And I still like to backup to my own server!!!
    What would be good is if I can put all the software licenses and product  keys of the software and keep a record of my mac addresses for  hardware  and even static IP's in a file or a secure location within the MS online  store.
    That's where MS wants me to get my computing needs from in future and I  will always be able to retrieve it in future but what about the $$$$$ I have  spent on software, hardware and applications prior to now???
    I know u guys love 2 collect data 4 marketing analysis,
    4 example I have an old PC that is still running a server from last century  - if you knew about it a simple script would allow you to offer upgrades or at  least relevant MS products - UNLIKE the rubbish adds I just turn off or tune out 
    now...
    Why cant I add products previous online email purchases into the 1 MS live  ID account where I can keep it together? If you make that available I don't have  to have separate steam accounts, EA game accounts, ASUS and adobe accounts etc 
    etc.
    What has brought me 2 this is I was looking for my office pro 2007 disks to  rebuild a HOME USE ONLY windows 7 laptop (NO touch screen so 8.1 is no benefit  at all)
    I HAVE 4 Genuine PRODUCT KEYs for Office 2007 BUT EVERY TIME I WENT TO  DOWNLOAD the software - regardless of the key I used - I got the error message:  We are sorry, but we are unable to complete your request.•The Office 2007  Product Key
    provided is already associated with another user on this site.  Please log in with the user information originally used with this Office 2007  Product Key.
    That's crap - This is a clean brand spanker install of Win7 and there was  nothing b4 I put the oem drivers from Toshiba back on.
    I looked at dozens of support pages and forum blogs and tried for hours to  get a copy to download - including incognito and other logins but because my  default PC name is also my MS Windows live ID the same error was repeated.
    I keep away from the non MS sites for these things and with good reason -  there were heaps of similar users with the same issue or very close to it that  had downloaded from a supposed MS copy from eValue or digital river etc and the  next
    thing was total corruption of the OS.
    EVENTUALLY I found a LIVE MS chat on a support site in the US and she gave  me a link to a slightly older version which will need updating and some reg edit  changes but so far, so good.
    The point is - what a crock !
    I should be able to just keep all my software, drivers, updates, service  packs, and versions that I have upgraded in the MS store.
    If Microsoft aren't going to support XP or Office 2003 and eventually 2007,  vista & Windows7 not far behind??? then that's still no excuse for them to  put these restrictions and limits when I OWN my copy of the software!!
    Unlike office 365 and SkyDrive space which is described in the T&C  (that we all read before ticking that radial button to agree of course) as ONLY  under a leased licence.
    IF Microsoft can support AND develop software that supports SQL2000  Servers, why is it so hard to archive and keep the same info for  everyone???

    Over the years I have had many ISP and email addresses - but now we have  finally gone almost fully virtual...
    I have a live login and MS ID 4 my SkyDrive account but I only use my MS  touch with 8.1, SkyDrive and office 365 for mobility.
    And I still like to backup to my own server!!!
    What would be good is if I can put all the software licenses and product  keys of the software and keep a record of my mac addresses for  hardware  and even static IP's in a file or a secure location within the MS online  store.
    That's where MS wants me to get my computing needs from in future and I  will always be able to retrieve it in future but what about the $$$$$ I have  spent on software, hardware and applications prior to now???
    I know u guys love 2 collect data 4 marketing analysis,
    4 example I have an old PC that is still running a server from last century  - if you knew about it a simple script would allow you to offer upgrades or at  least relevant MS products - UNLIKE the rubbish adds I just turn off or tune out 
    now...
    Why cant I add products previous online email purchases into the 1 MS live  ID account where I can keep it together? If you make that available I don't have  to have separate steam accounts, EA game accounts, ASUS and adobe accounts etc 
    etc.
    What has brought me 2 this is I was looking for my office pro 2007 disks to  rebuild a HOME USE ONLY windows 7 laptop (NO touch screen so 8.1 is no benefit  at all)
    I HAVE 4 Genuine PRODUCT KEYs for Office 2007 BUT EVERY TIME I WENT TO  DOWNLOAD the software - regardless of the key I used - I got the error message:  We are sorry, but we are unable to complete your request.•The Office 2007  Product Key
    provided is already associated with another user on this site.  Please log in with the user information originally used with this Office 2007  Product Key.
    That's crap - This is a clean brand spanker install of Win7 and there was  nothing b4 I put the oem drivers from Toshiba back on.
    I looked at dozens of support pages and forum blogs and tried for hours to  get a copy to download - including incognito and other logins but because my  default PC name is also my MS Windows live ID the same error was repeated.
    I keep away from the non MS sites for these things and with good reason -  there were heaps of similar users with the same issue or very close to it that  had downloaded from a supposed MS copy from eValue or digital river etc and the  next
    thing was total corruption of the OS.
    EVENTUALLY I found a LIVE MS chat on a support site in the US and she gave  me a link to a slightly older version which will need updating and some reg edit  changes but so far, so good.
    The point is - what a crock !
    I should be able to just keep all my software, drivers, updates, service  packs, and versions that I have upgraded in the MS store.
    If Microsoft aren't going to support XP or Office 2003 and eventually 2007,  vista & Windows7 not far behind??? then that's still no excuse for them to  put these restrictions and limits when I OWN my copy of the software!!
    Unlike office 365 and SkyDrive space which is described in the T&C  (that we all read before ticking that radial button to agree of course) as ONLY  under a leased licence.
    IF Microsoft can support AND develop software that supports SQL2000  Servers, why is it so hard to archive and keep the same info for  everyone???

  • Office 2013 Home and Business Medialess/PKC Retail: Is an Invoice and Photocopy of the original physical product key card enough as a proof of ownership?

    With Office 2013 Home and Business Medialess bought through a retail channel (I believe formerly called Product Key Card) boxes, if you have an invoice and photocopy of the product key card. Is this enough for Proof of Ownership?
    We've lost one of the physical product key cards but have a photocopy of it and this purchase is clearly shown on the original invoice.
    Thank you

    Hi,
    Contact Microsoft Customer Service to get help on this:
    ·In the US, please call (866) 452-4755
    ·Outside of the US, please visit
    http://support.microsoft.com/gp/customer-service-phone-numbers/en-us to find your local customer support number.
    Regards,
    Melon Chen
    TechNet Community Support

  • Office 2013: can't retrieve the Product Key via Belarc Advisor

    Hi,
    Isn't it possible anymore to retrieve the Office Product Key installed on a computer via third party inventory software such as Belarc Advisor? I used to do that to see the Microsoft Office Product Key installed on a computer for previous Office versions.
    However, I tried with a computer where Office 2013 Home and Business is installed and Belarc Advisor didn't show its Product Key. Is it due to the new license management that consists of linking it to a Microsoft account and only entering the account credentials
    during the installation process instead of the Product Key? Isn't the Product Key stored somewhere on the computer anymore?

    Hi,
    Thanks for your answer although it's a typical half useless reply from an official Microsoft staff...
    Actually, I understand that Microsoft doesn't support third party software to retrieve a product key but my question was rather technical and driven by curiosity rather by the need of retrieving the product key. Indeed, I took over a computer park in a company
    and I'm performing an IT inventory. During this inventory, I retrieve Windows and Office Product Key. The licenses are genuine but since I'm not the one who purchased and installed these computer, I don't know them. Therefore, a simple solution is to use inventory
    software such as Belarc Advisor. But I noticed that it can't retrieve Office 2013 Product Key anymore whereas it was able with previous versions of Office.
    So to reformulate the question: isn't the Product Key stored somewhere locally on the computer anymore with Office 2013? Because if no, that would explain why third party software can't retrieve it anymore.
    My question is rather technical about the new way of managing Product Key with Office 2013 and driven by curiosity. So I don't need any official technical assistance.
    Thanks

Maybe you are looking for