Recovered video files that won't play!

I have recently used a thrid party software to recover deleted video files from an external hard drive. The recovered files will now no longer play in quicktime, any suggestions on how to fix this?

Dunno- could be that some are made with a way older version of Quicktime., might be a little corrupt. Try doing a "Get info" on the movie in question (Command+I) and in the window that appears there, go to "open with " and choose Quicktime, then Change all. Failing that try VLC (videolanclient. org, I think) it should open pretty much everything
John B

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Here's a fix for uploaded files that won't play.

Is this you? You've found a lot of files were uploaded, instead of matched. Some of those files might even be on albums where other tracks matched. Sure you want them ALL to match, but meantime, it would be nice if uploaded files would actually play! Sure, you can see their names, track durations, etc. but if you try to play them directly, nothing happens and if you try to play an album through, when it gets to an uploaded track, it stalls or skips past it. You've checked the file type and it's an AAC so you figure it can't be a file encoding incompatibility problem and besides, whatever the file type, Apple is red-flagging anything incompatible, tells you it's ineligible, right?
Guess Again - not all AAC files are produced with the same encoder and some of them, while they'll get past Apple's eligibile/ineligible screening process, probably shouldn't.
I routinely record vinyl using Audacity and at various times I've used different encoders (not that I knew it until now). As a result of checking which uploaded files play and which do not, I'm pretty confident of the following. While some AAC files created outside of iTunes might work, those encoded using Lavf52.36.0 will not. Neither will files encoded using Lavf52.64.2. There may be others.
So what's the fix? The same one recommended for getting files flagged by Apple as ineligible to pass muster. You need to make an AAC copy in iTunes and swap that for the uploaded files that won't play.
Here are the steps I use to get it done. You may be able to streamline the process though.
(1) Turn off wi-fi to prevent iTunes Match from attempting to match any new files until you're good and ready. If you don't to this, you may end up with files you've just created being flagged as duplicates.
(2) Select all files in an album that has some bad uploaded files. Select Advanced > Create AAC Version. (NOTE: I don't bother trying to separate uploaded from matched, just too much hassle.)
(3) Select one of the files, so you can File > Reveal In Finder. Generally this will get you to the album folder that includes both sets of tracks. The ones you just created will have a "1" in the file name.
(4) Create a folder on the desktop and move all the newly created files to it. Delete the "1" from the file names. Name the folder based on album title.
(5) In iTunes, delete the listings for the newly created files.
(6) Turn on wi-fi and wait for iCloud to reconnect. Watch the cloud icon - it'll tell you.
(7) Delete the album from iTunes (You're now getting rid of the copy that was originally uploaded, so be sure you've really got the new AAC files handy to replace them with). Note you will see an option to delete from iCloud too. Check it. You want these files GONE!
(8) Select Store > Update iTunes Match. If you do a search for the album from an iCloud enabled iOS device (I use Apple TV) after the update is completed, you shouldn't be able to find the album.
(9) Select File > Add To Library and go get the folder of tunes you created.
(10) Run Update iTunes Match again.
(11) Watch the iTunes progress bar. Once the matching process has checked to see if you've added anything to your library, you'll see fresh copies of your songs uploading.
(12) As another means of confirmation, once several of the songs have uploaded, do an iOS device search for the album. You should be able to get the album to appear before the upload is complete. You may have to back out of the search and back in to get it to work, but chances are when you first see the album, the song titles will all be grayed out. Once the update is complete, give it a minute and everything should become available to you.
(13) Pick a track that wouldn't play before and watch to see if the timer starts to move, followed by music! It is now time to do a little happy dance.
I know this is a far cry from figuring out what it takes to get songs that should match to actually do so, but that's a whole different ball of wax.

Thanks this was useful. I have been ripping my audiobooks and I was finding that they would get uploaded to iCloud in the process, which in itself was fine, but then iTunes would not let me change the media type to Audiobook, which is annoying as it effects how iTunes treats the media. Like showing you the skip back 10 seconds button.
The general outline here helped me work around the issue and change the media type before the media was re-uploaded to iCloud.
Sean

TS1859 I have a .mov file that won't play in QuickTime Player, MPEG Streamclip or in FCP but plays in VLC, how can I convert it so I can use it in FCP?

I have a .mov file that won't play in QuickTime Player, MPEG Streamclip or in FCP but plays in VLC, how can I convert it so I can use it in FCP?

hi
download perian from internet, it'll solve your issue.

I have a .mov file that won't play in Quicktime - do I need to download a decoder?

Found out via Movie Inspector that these .mov files have DVC Pro HD Codec - which I believe has to do with Avid Editing software? Anyhow, I need to find out what I need to download in able to see these video files? Do I have to purchase a decoder of some kind? Hopefully not? Is there any other way to view these files on my imac? I am running OS X Mountain Lion v10.8.5 and have both Quicktime 10 and 7 installed. Thanks for any help/advice!

Would you suggest I put them through something like Toast and try to convert it to an .mp4 or .mov file again?
Right idea—wrong application. You still need to be able to acces the a "pro" set of codec components. Basically you can purchase and install FCP X ($299.99), Motion 5 ($49.99), or Compressor 4 ($49.99) to gain access to the ProApps QT Codecs package. Once you install any of these apps, you can run the Software Update utility to download and install the "Pro" codecs package as described in SUPPORT ARTICLE HT4714. Once the codecs are installed as part of your system's QT codec component configuration, they will be available to all media apps that can access your system's codec configuration—e.g., QT 7, QT 7 Pro, QT X, iMovie, GarageBand, MPEG Streamclip, etc. Since you mentioned clients, I assume you are providing a profesional service and might find $50 a fair investment for access to the entire ProApps QT codecs package which also includes other professional editing codec families. In any case, this workflow does provide a low-cost, easy way to leagally install the "pro" codecs on your system(s).
P.S.
You can read DOWNLOAD ARTICLE DL1396 to see which "pro" codec families are included in the ProApps QT codecs package. This may help you better evaluate whether or not you wish to go this route.

Itunes files that won't play

well this is an interesting thing.
i checked my music folder and found about 8000 files . and i imported my whole music folder into the itunes library. some wma files were converted to fit..etc. but my library only shows about 5000 files ? how do i find out which files aren't importable or how i can import those as well?

That's a video file, correct?
There is a limit to the resolution that is playable on an iPod nano, 5th gen. According to the specs
"H.264 video, up to 1.5 Mbps, 640 by 480 pixels, 30 frames per second, Low-Complexity version of the H.264 Baseline Profile with AAC-LC audio up to 160 Kbps, 48kHz, stereo audio in .m4v, .mp4, and .mov file formats; H.264 video, up to 2.5 Mbps, 640 by 480 pixels, 30 frames per second, Baseline Profile up to Level 3.0 with AAC-LC audio up to 160 Kbps, 48kHz, stereo audio in .m4v, .mp4, and .mov file formats; MPEG-4 video, up to 2.5 Mbps, 640 by 480 pixels, 30 frames per second, Simple Profile with AAC-LC audio up to 160 Kbps, 48kHz, stereo audio in .m4v, .mp4, and .mov file formats."
So generally, 640x480 resolution is the limit for the video, although the screen itself is only 376x240. iTunes will not load any video that is not supported by the iPod. For example, if your videos are "HD," they exceed the limit.
There is a command in iTunes that can covert video to a supported format, as long as the video is not DRM'ed (protected). Hey...! I just noticed that command is in a new location in the latest iTunes. So this is for the latest version...
Select the video in iTunes. Go up to the menu bar and
File -> Create New Version -> Create iPod or iPhone Version
If conversion for that video is not allowed, the command will be grayed out. If it works, the resulting version should be loadable and playable on your iPod.

I'm recording video on JVC HD camera.Every 13:54 it starts a new file.I have one file that won't play.I get this message:Quick time player can't open (names file) because the movie's file format isn't recognized. Only happens this one file.Ideas?

I can't open one Quick Time movie file. It says: Quick time player can't open (names file) because the movie's file format isn't recognized. Only happens on this one file. All the others of a two hour shoot are fine.
Any ideas what's happened and is there some way to open that file and retrieve what's on it?

Thanks this was useful. I have been ripping my audiobooks and I was finding that they would get uploaded to iCloud in the process, which in itself was fine, but then iTunes would not let me change the media type to Audiobook, which is annoying as it effects how iTunes treats the media. Like showing you the skip back 10 seconds button.
The general outline here helped me work around the issue and change the media type before the media was re-uploaded to iCloud.
Sean

Where can i ask about Lifecam video file that won't work?

i used lifecam studio in order to capture once in a lifetime event. when i wanted to stop, the softwer didn't responded and i was left with 2:30 hours wmv file (1.78gb) that plays for like 1 minute and then stucks! what can i do ?! it's an emergency!

I'd ask them over here.
Windows
Video forums on Microsoft Answers
Regards, Dave Patrick ....
Microsoft Certified Professional
Microsoft MVP [Windows]
Disclaimer: This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.

When I have video clips on my timeline, they do not play in the monitor screen. I hear the sound track but can not see the image. To test if my new files are somehow the problem, I went back and used video files that I used successfully a year ago, and th

When I have video clips on my timeline, they do not play in the monitor screen. I hear the sound track but can not see the image. To test if my new files are somehow the problem, I went back and used video files that I used successfully a year ago, and they no longer play in the monitor window. I hear the sound track, but do not see any video. Have I changed some setting that controls video playback in the monitor window?

Randy Ruttger
Thanks for the follow up.
Missing in this equation were the version of Premiere Elements that you were using and the computer operating system on which it was running. But...
The deed is done. But.....Until now and after you went ahead and moved to version 12, we now learn what version of Premiere Elements you were using. We still do not know the computer operating system involved.
You just said Premiere Elements 10. Premiere Elements 10 is hit by a serious known display issue if the computer uses a NVIDIA GeForce video card/graphics card. In this issue, the only remedy is to roll back the driver version to about May 2013. The description of the problem and how to do the roll back are described in one of the Announcements at the top of this forum. What video card/graphics card does your computer use?
On another front, Adobe will be releasing a new version of Premiere Elements any day now. No one but Adobe knows the feature set for the new version. That type of information is announced at the moment of release of the new version.
So the remedy to the problem that you presented in this thread could have been...
1. Rolling back the NVIDIA GeForce driver version to about May 2013 if possible (Windows 8 or 8.1 64 bit, may not be possible)
2. Move to another version of Premiere Elements (which you did)
I offer the above for consideration so that you can review your decisions. We are pleased to learn that Premiere Elements 12/12.1 works for you.
Please do not hesitate to ask questions and ask for clarifications, but remember that the answers are in the details.
Best wishes,
ATR

Hello, I bought the MY BOOK LIVE by WD. I did setup, according to the instructions. I stored video files in Live Book. When I opened up video file, that I stored in the MY BOOK LIVE folder, it didn't play well. It started play slow an frizzed. Please help

Hello, I bought the MY BOOK LIVE by WD. I did setup, according to the instructions. I stored video files in Live Book. When I opened up video file, that I stored in the MY BOOK LIVE folder, it didn't play well. It started play slow an in a few seconds freezed. Why? How can I fix it?
I wanted to buy the external hard drive storage, instead they sold me a sever storage and it doesn't work well.
Should I return it? What shoud I get instead?
Please help!
thank you so much!

Hello, I bought the MY BOOK LIVE by WD. I did setup, according to the instructions. I stored video files in Live Book. When I opened up video file, that I stored in the MY BOOK LIVE folder, it didn't play well. It started play slow an in a few seconds freezed. Why? How can I fix it?
I wanted to buy the external hard drive storage, instead they sold me a sever storage and it doesn't work well.
Should I return it? What shoud I get instead?
Please help!
thank you so much!

How to play video files that are in Drop box on iPod?

How to play video files that are in Drop box on iPod?

I am going to have to write a technote about this, because it comes up a lot.
Flash Player itself is designed to play SWF content as a browser plugin or as an ActiveX control (when it's IE Windows).
There is a standalone Flash Player, but that's something Adobe provides directly as a feature of Flash CS4 Professional. It gets installed with Flash. We have made some standalone players available on http://www.adobe.com/support/flashplayer/downloads.html, but not all (and I don't know why. Looking into it)
There are numerous 3rd party standalone SWF players out there though. Some designed to just play video, others that play full SWF. I suggest a google search of 'play SWF standalone' and read the results.
On the Mac, consumers who want to play SWF content off their desktop can use the Adobe Media Player. You can import a local SWF (and FLV and other video) and play it in AMP. Get it here:
http://www.adobe.com/products/mediaplayer/
That's Mac only, doesn't work on Windows.

I have an iPod nano 6th generation and I downloaded 3 music videos but they won't play on my iPod. They only play on my laptop/iTunes. How can I get it to work?

I have an iPod nano 6th generation and I downloaded 3 music videos but they won't play on my iPod. They only play on my laptop/iTunes. How can I get it to work? I know that my iPod should take music videos because there is a pre-made playlist called "Music videos". Can anyone help me please????

You can sync the music videos, but they won't play on your 6G Nano, because it does not support video playback. Sorry.
B-rock

Best software to recover video files on reformatted SD and CF Cards? Or worth seeking professional help?

Hi all,
The person I work for has mistakenly re-formatted a collection of SD and CF cards (incl. Sony F3, AJA Ki Pro Mini). He needs to recover video files.
Is it worth it to have the cards professionally recovered at a place like Tekserve, or is there a software program anybody here has had success with? There seems to be a lot of recovery software out there and it's hard to tell what's trustworthy. I should mention that the software doesn't have to be free, it just has to be effective and cheaper than a professional recovery.
A few other stray but important questions:
-What are the risks of running a recovery program that fails? In other words is it possible for software to damage the old data so that no other program has a chance of successfully recovering it?
-Most importantly: is it possible to recover at least some data from a card that has been reformatted and then recorded over a bit, but not all the way? I have read that if the whole card has been recorded over, the old data is irretrievable. But there's only a little bit of new material on this card.
Thanks!

Reformating storage devices usually involves deleting the catalog that tells the OS where files start and end. The files are still there unless you have chosen a secure erase where the systems writes zeros over the whole drive several times (sometimes known as a DoD format).
What this means is as long as you do not try to write to the media, the files are still there. Best practice would be to clone the media then work on the clone. This way you do not introduce any addiional changes.
The more important element of your question is "can I get these files that still exist off the the media?". The answer is a resounding "maybe".
I have used FileSalvage to try to recover material from a failing hard drive. It was pretty successful with small files (Word docs, Acrobat files, Adobe Illustrator images and the like) but considerably less successful with large video files. I believe it is because video is more sensitive to end of file (eof) markers and if those are not found, the whole file is useless.
If you have reused the card, the chances of getting anything go WAY down as the way files are written to storage devices is not that orderly. Bits get written all over the drive/ flash storage. When there is no catalog to tell the OS what memory locations have a purpose, new files can be written over multiple old files. Will this completely remove any chance to recover your material? Most likely, but if you are purchasing software anyway it will not cost you any additional cost to try on those cards. You might get lucky.
Also, in the locking the barn after the paddle is lost upstream, this is why I always create two copies of the contents of cards before I start editing. 1 copy goes on the on-line editing RAID and the other copy go to an archive drive. Then once a week, I'll back up the archive drives in the studio to a set off-site. This way I have 3 copies while I'm working and 2 copies once the project is closed out. Given the low price of hard drives, it's easy to create redundant backups.
Good luck,
x

Video on YouTube won't play !

Video on YouTube won’t play Until I refresh the page? However, when the video ends okay then can not play the video again? Video plays only once then had to refresh the page in order to watch the same video?

Hi G-hot, were you able to solve your other issues with Youtube from your earlier thread, or is this an additional problem with Youtube? I think if you could list all the problem in one list it might be helpful.
[https://support.mozilla.org/questions/971257 Firefox 23.0.1 keeps loading the YouTube page and prevents access to My Profile]
Also, did you do the usual?
When you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site.
(1) Bypass Firefox's Cache
Use Ctrl+Shift+r to reload the page fresh from the server.
Alternately, you also can clear Firefox's cache completely using:
orange Firefox button (or Tools menu) > Options > Advanced
On the Network mini-tab > Cached Web Content : "Clear Now"
If you have a large hard drive, this might take a few minutes.
(2) Remove the site's cookies (save any pending work first on Youtube and Gmail). While viewing a page on the site, try either:
* right-click and choose View Page Info > Security > "View Cookies"
* Alt+t (open the classic Tools menu) > Page Info > Security > "View Cookies"
In the dialog that opens, you can remove the site's cookies individually.
Then change the site at the top from youtube.com to google.com and clear those as well.
Then try reloading the page. Does that help?

I'm burning dvd's that won't play on a regular dvd player. What am I doing wrong? Are there some simple things to check to figure this out? (Sorry, I know this has been asked many times)

I'm burning dvd's that won't play on a regular dvd player. What am I doing wrong? They play fine on computers but not on dvd players. Are there some simple things to check to figure this out? (Sorry, I know this has been asked many times). Created in DVD studio pro.

Hi
Just my thoughts to add to the excellent answers above.
• BRAND of DVD used - Matters when doing Video-DVDs
Memorex, NoName etc cheap brands usually do NOT work
I only Use Verbatim (more organic dye in these)
• Type of DVD - matters
- DVD+/RW - usually results in problems
- DL-DVDs are more problematic than SL-DVDs
- DVD+R are a more modern sort - BUT PLAYS BADLY or not at all on older DVD-players
I only use DVD-R
• BURN SPEED - matters
- Best in iDVD app - IS NOT BEST at all but results in lot's of Burn Errors = Doesn't play well or at all
I set this down to x2 or x4 max.
Yours Bengt W

HT1577 i have video files that finish downloading but get stuck at the step called processing file

i have video files that finish downloading but get stuck at the step called processing file

I also have Jolly's problem. I found the iMovie 9.0.9 folder and tried to launch the older version of iMove. It would not launch. I removed all of the iMovie preferences from the Preferences folder, removed iMove 10 from the applications folder, and restarted my Mac. iMove 9.0.9 still won't launch and I can't access my videos created with the older version of iMovie. Is there a way to uninstall iMovie 10 and reinstall iMovie 9.0.9?
I am running Yosemitie on a iMac.
Paul

Recovered video files that won't play!

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