Recovering Emails after Changing What MX record is used to pass over email from message Labs. Help !

Hi Guys ,
I have a client who uses office 365, earlier in the week we had an issue where they were unable to receive external emails. After troubleshooting with Microsoft and Message labs we found out that message labs was pointed to the Old Microsoft server. I have
tried to Contact Microsoft through the support system and so far have been ignored after my initial chat with the engineer, The issue now is recovering the emails sent within the period of around 18 hours where message labs was pointed at the old Microsoft
server. I have tried calling Microsoft and have been told the engineer will get back to me and I have yet to hear.
The reference for this is 614031190156900
If anyone has any suggestions or Microsoft would like to comment ,
That would be great
Thanks
Liam

it was something related to my isp...

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