Recovery Assistant Manager not working

HP 2000-2d09WM Notebook PC
New computer
i bought it new last year
turned it on and played on it for about an hour to make sure it was working correctly.
repackaged and stored as I was keeping it as a spare.
Got it out last week
did all Windows updates etc
did the upgrade to windows 8.1
it is very unstable and unusable after the upgrade.
i did follow hp instructions from this website in doing the upgrade. i even printed them out
to follow them.
I tried to do System Recovery and it will not work at all.
I have tried through HP assistant manager. I click on button to go into Recovery and it does nothing
I have tried through start up and it will not do anything
I did do recovery disk when I started computer up new last week
I don't know how to get this computer to go back to windows 8 factory settings
thank you in advance.

HI @prdew
Thank you for your inquiry, I will do my best to help!
I understand that after upgrading to Windows 8.1 your system is very unstable and you are having a difficulty doing a recovery.
Have you tried testing for hardware failures to rule that possibility out? HP Notebook PCs - Testing for Hardware Failures (Windows 8)
As you stated you cannot access the recovery manager either from withing Windows or on start up here is a link to
Troubleshooting HP System Recovery Problems (Windows 8). You may need to do the recovery from the recovery disk you made.
Here is a link to assist you with that process. Performing an HP system recovery (Windows 8)
Best of Luck!
Sparkles1
I work on behalf of HP
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Recovery Assistant Manager not working

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