Recovery CDS dont work on new HDD

i bought a new hard drive because my original from my laptop went to shits.
the new hdd is in the laptop and i inserted the recovery cd from hp (they are original) and it says
"windows loading files" and then i get an error  that says
"The instruction at 0x77a124a9 referenced memory at 0x00000000"
and it restarts and im back to square one.  Does my HDD need to be OEM in order for the recovery cds to work ? or am i missing a step that im not doing properly.
Laptop info
Product : Pavilion dv5
S/N: {Private Information Removed}
P/N KQ574AV
Model # dv5t-1000
also the main reason i want to reinstall windows vista as how it originally came with was because i cant get my webcam to work. after a clean install of win7 ultimate, i cant seem to find a driver from the hp web site that actually works right. I go under device manager and i cant even see where the webcam driver should be at. i  want to get the webcam driver to work with the OS i have installed on it right now, which is Win7 Ultimate 32-bit.  i tried to install cyberlink webcam and hp mediasmart webcam and both dont work for nothing.

Hello,
I'm not sure which HDD you used, but I suspect that may be the issue.  If you look at your Maintenance and Service Guide, it lists compatible part numbers and descriptions for your notebook.  The HDD section is on page 55.
You can order these parts from HP Partsurfer
Please let me know if this helps.
Good luck!
↙-----------How do I give Kudos?| How do I mark a post as Solved? ----------------↓

Similar Messages

  • Recovery did not work with new hard drive

    The original Toshiba HD(250G, sata1) of my laptop( ) crashed.
    I bought new one (320G, sata 2, Western digit )
    The problem is that, when I tried to use the recovery CD that I used to use it with old HD before, it did not work with this new HD well!?
    After cd1 and cd2 finish installing it ask to take it out then restart, I do so, but when it comes to setup setting of windows.
    An error message come out says " Windows Setup could not configure Windows on this computer’s hardware”
    It restart and says again " Windows could not complete the installation. To install Windows on theis compuiter, restart the installation."
    I have been trying to solve this a lot, but no way
    I tried what in this link, but it drive me with another problem http://answers.microsoft.com/en-us/windows/forum/windows_7-windows_install/windows-could-not-complet...
    I hope that I get the right thing to do, from ur forum by this post.
    Thanks a lot

    Did you folks search here for "advanced format drive"?    People have had numerous weird problems with the new advanced format hard drives in older Toshibas.    I can't look up all the threads for you.    But here is one:
    http://forums.toshiba.com/t5/System-Recovery-and-Recovery/Recovery-won-t-work-on-new-upgraded-hardri...

  • Recovery won't work on new upgraded hardrive for L505d-es5025

    Recently I was using my computer and got a blank (black)screen on resume from sleep mode.  I rebooted  and everthing was fine. Then the problem revisited. I took out the hard drive and placed it in a usb enclosure and did a disk check and was unable to fix some of the sectors. I did a format and encounted problems towards the end of the process.It startted  giving  a clicking sound I then replaced the dsk with a Western Digital Scorpio blue 500 g 5400 rpm( matching the requirements of the previuos drive) Both the recovery disk( the ones I created and the ones I purchased from Toshiba) did an incomplete recovery then would not go pass loading the windows boot file. The screen stays blank and there is no further reading of the disk. I then installed a new Seagate 500 g with the same specs as the disk I am replacing. The recovery program read and started copying files, then it stops and gives a black screen. I restarted the process, and as before, it shows windows loading setup files then goes to a black screen. (note in between tries, I powered down the system, removed the batteries and pressed the power key for 30 seconds)
       Is the recovery process not workng because the chipset on the mother board only allows toshiba drives to be installed? 
    The recovery does not work on new drives and I will have to purchase a retail version of Windows?
    Please advise
    Solved!
    Go to Solution.

    The recovery went through but the drivers  and the internet  access were disabled. I could not open the  wireless connection to configure; windows gave a error message that it cannot open that feature. The sounds, sleep and hibernation feature were disabled.
    You didn't tell us that before. You told us the recovery didn't happen. What you're encountering there is consistent with restoring to an AFT drive.
    You should try installing a new storage driver at that point.
       Intel Rapid Storage Technology
    The only problem is  I cannot read the license /product key on my Toshiba.  ...  Comp USA is saying only a retail version or an image of windows seven(using my product key) will work on any newly installed drive for the L505D  notebook
    The missing key is inconsequential. It doesn't work for the retail version anyway.
    If you were to install Windows 7 Home Premium, Microsoft would activate it for you by giving  you a key. It was paid for when the computer was purchased. (I have done this myself.)
    But it's better to restore the hard disk to its original out-of-the-box contents using Toshiba recovery media. All the drivers and utilities are preinstalled and Windows is preactivated.
    -Jerry

  • T43 recovery CDs not working

    Hi,
    My T43 has pre-installed winXP and later I added a Linux system using Sussie Linux installation CD. I am happy with the dual boot as it is always working fine.
    Now I wish to remove the Linux system to get more space for my Windows. It has about 40G HD, 25G for windows. So I tried to use the product recovery CDs came along with the laptop. Here are my trials:
    1. Use the blue "Access IBM" button at boot time to enter  the "rescure and recovery" window, and try the option "restore to factory content". But it tells me this function has been removed.
    2. Use the product recovery CDs. I cannot find the bootable "rescure and recovery" CD as suggested by the accompanying guide, but only 6 "product recovery CDs". So I used the CD#1 and it is bootable. After I entered a window and answered "yes I want back the factory content", it started the product recovery process. But, just after 1 second, it tells me the product recovery process is done and need to reboot.Ofcourse nothing is changed in my laptop.
    Can anyone help me? Thanks a lot.
    Violet

    zerofire0 wrote:
    "Based on what has been stated you have effectivly removed all ability to recover back to the factory configuration. You may have also violated your warrenty at the same time. It is not possible to place that partition back."
    Absolutely NONE of this is true.
    a) You can ALWAYS recover the partition using the restore disks, if the hard disk itself is OK.
    b) No one has ever voided the warranty on any IBM or Lenovo unit by wiping the drive, or installing a different operating system. Unless the hard drive itself is the problem, you're not even required to send it in when the machine goes for a repair. Even if you were to send it in with Linux, it would either be left alone, or re-imaged with the OS that the machine originally shipped with, depending on your preferences that are to be stated on the repair sheet.
    Lenovo (and IBM before them) couldn't possibly care less what OS you're running - Windows, Linux, DOS or one that you've created yourself. However, if you haven't created a set of recovery media before you started playing around, they'll be more than happy to charge you $45 + S&H + tax for a set of recovery disks for the OS that had originally shipped with your computer.
    Hope this clears any misunderstandings.
    @zoltanthegypsy:
    There's a number of T43/p units that are still under warranty, I've got two in my house right now. Remember, these machines had the option of a five-year warranty agreement, and the very last ones were built in early 2007, believe it or not...
    Cheers,
    George
    In daily use: R60F, R500F, T61, T410
    Collecting dust: T60
    Enjoying retirement: A31p, T42p,
    Non-ThinkPads: Panasonic CF-31 & CF-52, HP 8760W
    Starting Thursday, 08/14/2014 I'll be away from the forums until further notice. Please do NOT send private messages since I won't be able to read them. Thank you.

  • Portege R500-11Z: Using Recovery Disk to prepare a new HDD

    I have bought a new hard drive (SSD) for my R500-11Z and I have put it in an enclosure with USB cable prior to installation - I want to be able to format the drive and create a clean copy of Windows XP before taking out my existing hard drive.
    I have been looking for ways to use the recovery disk and it LOOKS like it should be possible... EXCEPT...
    I have worked out that on the recovery disk there is a executable called recoUNPACK in the Tools folder, which should in theory restore the contents of the disk to the hard drive. However, because the new hard drive is plugged into my existing XP set up it gets a folder called System Volume Information written to it. The presence of this folder causes the recoUNPACK to fail. It gets to 59% each time and then throws the error - System Volume Information already exists.
    Anyone suggesting deletion of the folder should consider their knowledge of XP - there is no way to do this, ask Mr Google if you don't believe me. I have also tried this with full write permissions of this folder so that, in theory, recoUNPACK could overwrite...
    I would be very grateful if anyone knows a way of 'forcing' overwrite of the System Volume Inofrmation folder or another way of 'restoring' the recovery disk to my new hard drive (other than taking the laptop apart and physically replacing the drive!).
    I have looked at various options for setting up a bootable USB disk, but as I'm going to fit it within my laptop I don't want to run any odd versions of XP - hence using the recovery disk that came with my R500. All the bootable USB programmes that I can find only allow fat32 format, and I'd like to stick to NTFS...
    And the reason I want to do it this way is that I want to continue using my existing hard disk until the new one is ready - its supposed to be an efficient way of working... but so far the time wasted trying to restore the disks might have been better spent undoing the screws on the back of the machine!
    Thanks in advance

    > My question is about how to use recoUNPACK.exe via USB external drive, not how to set up a new ssd within my r500.
    Im not expert in recoUNPACK.exe. I dont use it simply because there are other, easier ways to backup and restore the system.
    > - its not just operating system, its the other software that I need to load and update.
    Sorry but I cannot follow you now... the Toshiba image contains the Windows system, Toshiba drivers and tools.
    But it does NOT contain the 3rd party software you have preinstalled on the notebook.
    So even you would be able to unpack the Toshiba image on the external SSD drive, you would need to install all the 3rd party software / tools which are already available on your HDD. This would definitely NOT decrease your down-time.
    In my opinion if you want to decrease your down-time, I recommend creating an image backup of your partition using the Windows 7 tool backup and restore
    http://windows.microsoft.com/en-us/windows7/products/features/backup-and-restore
    This backup could be saved somewhere on an external medium.
    After a short system installation (using recovery disk) on new SSD drive, use the restore option to get the same system status back.

  • Vista recovery CDs not working

    A virus completely hosed my X200 laptop.  I'm trying to do a bare metal restore from the Vista recovery disks that came with the laptop.  The disk boots a seems to be going ok, then it hits a screen a just sits there for a minute or so.  The DVD drive isn't doing anything and the HD isn't doing anything.  Then it just reboots.  If I leave the disk in it will repeat this cycle over and over again, so it's not that it's doing some sort of prep on the first round.
    Is there a way to fix this or are my CDs bad?  I just removed them from their packaging and the look like they are in pristine condition.

    ErikEngbrecht, welcome to the forum,
    having read your posts you seem to have been doing everything correctly. As your system is hanging after booting from disc #1, I'd suggest copying that disc and trying to boot from the copy. If the same occurs contact support and ask them to send you another set.
    Alertanitively, have you tried booting to the service partition? Press the blue ThinkVantage button when booting, when you see the message "To interrupt.....". This should then offer you the possibility of selecting F11 to diagnose or recover your system.
    Yet another alternative would be to create your own recovery discs, assuming your system still works, these will be created from the service partition and should not be influenced by the virus infection.
    Hope this helps
    Andy  ______________________________________
    Please remember to come back and mark the post that you feel solved your question as the solution, it earns the member + points
    Did you find a post helpfull? You can thank the member by clicking on the star to the left awarding them Kudos Please add your type, model number and OS to your signature, it helps to help you. Forum Search Option T430 2347-G7U W8 x64, Yoga 10 HD+, Tablet 1838-2BG, T61p 6460-67G W7 x64, T43p 2668-G2G XP, T23 2647-9LG XP, plus a few more. FYI Unsolicited Personal Messages will be ignored.
      Deutsche Community     Comunidad en Español    English Community Русскоязычное Сообщество
    PepperonI blog 

  • Recovery Disk wont work for new Hard drive.

    I have a HP Pavilion dv5-2132dx with windows 7 64-bit. Recently a message started popping up warning that the hard drive might fail and I need to back up my data. I decided to buy a new hard drive. The hard drive a bought is 320GB SATA 7200RPM by western digital. It is the same brand and model as the hard drive currently in the computer. I popped in the new hard drive and inserted the recovery disks I bought from HP. The computer goes through the whole process of istalling the disks. However, on the final setup it shows the welcome screen. Then u hear a beep and then the screen goes black with a message saying that windows could not install and to try installing it again. I have done this 3 times and its always the same thing. Is this a Hard drive issue or a software issue and how can i get this to work?

    Hi,
    Before trying the following, make sure you can still read the 25 Character Product Activation key on your Windows COA label ( 5 blocks of 5 alpha/numeric sets ).
    Assuming that this is just a problem with the Recovery process, there is a straight forward work around.
    Create a retail Windows 7 installation disc yourself using another PC - just download the correct Disc Image from the link below ( this must be the exact version your notebook came with ) and use an application such as ImgBurn to burn the ISO correctly to a blank DVD - a guide on using ImgBurn to write an ISO to a disc is Here.  These Images are clean and from a well-respected source, however there are only limited versions available.
    Windows-7 sp1-iso-official-32-bit-and-64-bit
    Use the disc to perform the installation, enter the Windows activation key found on the COA Label when requested and when the installation has completed, use the 'Phone Method' detailed in the link below to activate the OS - this method supported by Microsoft and is popular with people who just want a clean installation of Windows 7 without the additional software load normally bundled with OEM installations.
    http://www.kodyaz.com/articles/how-to-activate-windows-7-by-phone.aspx
    Any additional drivers you may need can be found Here.
    Regards,
    DP-K
    ****Click the White thumb to say thanks****
    ****Please mark Accept As Solution if it solves your problem****
    ****I don't work for HP****
    Microsoft MVP - Windows Experience

  • Illustrator CC dont work at new install

    Hello, after new install of my oSX Mavericks and complete fresh install of adobe cc, my illustrator doesnt work. See Screenshot.
    Looks like a conflict with my font Verdana. I have no font manager installed and Verdana is activated. I did a deinstallation of illustrator and fresh installation 3 times. But everytime I got thsi error. So what can I do?
    thanks

    designkolchose,
    What happens if you clear the font caches?
    Instructions for Win may be read here,
    http://www.fontmarketplace.com/info/font-help.aspx
    and there are font caches clearing applications for Mac, searchable with the search term clear font caches.

  • Recovery disk dont work

    I made my recovery disks from the thinkvantage software.
    I have 1 cd and 2 dvds.
    I try to do factory reinstall and it doesnt work.
    It asks for the operating system recovery discs yet I try all of them and it won't be me through.
    Please advise.
    Solved!
    Go to Solution.

    hi, the above is right. i had that problem in the beginning.
    to solve, after system finish reading the first disk,which should be a CD, it ask for Disk 1.
    in that screen, click NO. it will pop up another message ask for Disk 1, this is the time you insert Disk one and click yes.
    that's it!!! you will find it works without problem.
    hope this message would help!

  • Conduit bar dont work in new firefox version

    I have a personal Conduit Toolbar and since I have installed Firefox 14 beta it doesn't work. What´s happen? In other browser (all) it work's fine, only in Firefox doesn't.

    Hi Eandrade, can you link to the download page of the toolbar? It might be that it's not yet compatible to the latest version of Firefox. Unfortunately I don't know which toolbar you mean, but if you link to it I can have a look.

  • Seagate drive failed used HP recovery cds and windows wont finish the install...

    Hello FOlks First time poster long time reader.. ...
    I have an older HP A6567c machine.. that has been retrofitted with almost everything new minus the motherboard,processor and ram... ive swapped power supplies gpu and of course HD..so heres my issue..
    I use a seagate 1tb hd.. it recently failed on me so i sent away for a replacement since it was under warranty.. they shipped me out a nice refurbed 1tb drive that is half  the width of my older one.. which i thought was odd.. but i installed it anyways.. i ran the HP 3 cd recovery al was fine until it went to completing your windows installation.. and then i got an error message saying it could not complete my windows installation.. please reinstall windows.. i was dumbfounded.. ive replaced maybe 4 or5 drives in my time and ive never seen this.. so i read somewhere to unplug printers and gpus and anything extra so i did that retried and same issue.. so i went diggin around and found an article stating that older HP recovery cds dont allow certains drivers to be installed during recovery session like what the new style HD's require ..and going off that premise i ended up finding a few more articles where folks had said the same thing..
    So im at a loss for why the recovery cds wont work.. anyone know if their are newer style recovery cds that work with newer hard drives ? ive read some HP forums where others had the issue and have had mixed replies from HP support one tech saying they had to buy all new recovery cds while the other tech told a customer they had to upgrade their OS.. I suppose i wouldnt mind upgrading to Win7 from my vista 64 home prem. i hear win 7 is nicer.. but i only run 4 gig ram so would win7 run on my machine ?
    Also if their are a new style hard drive .. whats the beef with them ? what makes them so different to the older ones.. sadly with this being a holiday weekend im SOL on getting ahold of Seagate.. so im stuck waiting til monday dec 1st to get ahold of them.. but i was hoping someone might come across this and give me some ideas..
    thanks ,
    Starbuxx 
    This question was solved.
    View Solution.

    Hi,
    Run the BIOS hardware diagnostic and make sure that your PC is OK. Check with Seagate and make sure that the hard drive that you received is not an advanced format hard drive as these types of drives will not work with the older HP recovery programs.
    If your PC is not running BIOS version 5.32 or higher and has 7GB or more then remove some memory dimms to reduce the total to under 7GB.  You can install the latest BIOS updates after your PC is recovered.
    HP DV9700, t9300, Nvidia 8600, 4GB, Crucial C300 128GB SSD
    HP Photosmart Premium C309G, HP Photosmart 6520
    HP Touchpad, HP Chromebook 11
    Custom i7-4770k,Z-87, 8GB, Vertex 3 SSD, Samsung EVO SSD, Corsair HX650,GTX 760
    Custom i7-4790k,Z-97, 16GB, Vertex 3 SSD, Plextor M.2 SSD, Samsung EVO SSD, Corsair HX650, GTX 660TI
    Windows 7/8 UEFI/Legacy mode, MBR/GPT

  • Recovery CDs and new HDD

    Hello all in Lenovo community. All I would like to know is if I can use recovery media made with RnR 4.2 to create hidden RnR partition in my new purely clean HDD? I mean, will it create a recovery partition, write new MBR, so the new HDD would be just like the old one, with working Think Vantage button? Thank you for support.

    Yes, The cd's will create the recovery partition and then you will reboot and install windows from the recovery partition.
    T60 2623-D7U, 3 GB Ram. Dual boot XP and Linux Mint.
    T400 2765-T7U Windows 7
    Registered Linux User #160145
    FYI: I am not employed by Lenovo

  • How do i use the recovery disks and backup and restore my laptop in a new HDD without losing OS lic?

    I am running a HP-DV6 6090ee laptop with windows 7 Home Premium 64bit OS. This problem started from last evening.
    I am getting a "Smart Hard disc error" error message before boot and ater booting windows saying that my HDD is having problems and i need to backup and check the hdd.
    After checking i found that i have a corrupted hdd and i am going to replace with a new one.
    I need to know the following :
    > How do i restore my windows license and my antivirus license in the new hdd?
    > i dont currently have a OEM HP OS cd. can i use any windows 7 cd??
    > at what stage should i use the recovery disk i created from the recovery partition be used? Whats its specific use?
    I really appreciate any quick response as my current HDD is running out of life.
    Regards
    A

    See these 2 Links...
    Syncing to a New Computer...
    https://discussions.apple.com/docs/DOC-3141
    Recovering your iTunes library from your iPod or iOS device
    https://discussions.apple.com/docs/DOC-3991

  • No Sound after New HDD and recovery on CQ61

    Hi All,
    I am at my wits end trying to repair my mother-in-laws Compaq Presario CQ61-401SA !! She had a major crash on her HDD which could not be recovered, so after buying a new one and the recovery disks from HP here is where I am.
    I have installed the new HDD. I have recovered the sytem software and Windows 7 64-bit. I installed all windows updates, and installed her own software, mail etc, and restored her files I had backed up. I then, quite pleased with myself took the Notebook back to her, but when we installed Skype, we discovered no sound ! I have tried upgrading the drivers and notebook bios, but still nothing. I have tried the WIndows Troubleshooter and the HP troubleshooting but there is still no sound !
    I have taken the machine back to factory state again, without any extra software or files, and still cannot get a sound from the machine ! If i power the machine and repeatedly press a key, the speaker beeps, so i know it is working ! HELP HELP HELP !
    Yours frustratingly Bobpg69 !

    You can try running the Apple Hardware Test from your installation disk. I also know that optical drives can cause this problem so it may be worth disconnecting the Superdrive and see what happens.

  • Satellite A205-replaced HDD and recovery CD not working; media test failure

    Please help,
    My wife's computer crashed, it all started with windows\system32\en file corrupt or missing. Took it in to the geek squad and diagnostics test said hard drive corrupt.
    (Trying to recover the data is another problem to solve later)
    To save money I ordered a new HDD (WD320GB) installed the new HDD, inserted the recovery disc and get the following message:
    Pre-boot execution Environment (PXE) v2.1
    PXE-E61: Media test failure, check cable
    PXE-M0F: Exiting PXE ROM
    Operating System not found
    I can see the new HDD in the BIOS, I've changed the boot order to start with CD/DVD drive but still get the message above.
    What now?
    Thanks for any help that I can get.

    I want to say thanks to all who helped. The problem with recovery CD's not working was the DVD drive.
    I was able to get a used DVD drive really cheap and was able to reinstall to factory condition.
    Just for kicks once the install and all updates were completed I stuck the old DVD drive back in and still didn't work. So other than alot of time online and looking around for a DVD drive that would fit the laptop, I spent less than $10 for DVD drive and $65 for another hard drive which is good news, the bad news is my wife couldn't live anylonger without Facebook and bought another laptop, HP this time.
    Well my daughter will have a Tosh to do her school projects.
    Now to figure out what caused the crash, loss of data and DVD not to work in the first place.
    Thanks again for all your help.
    Happy New Year

Maybe you are looking for