Recovery disc #2 error:1002

from BOOTMGR MISSING screen ... I press F11 ... I select system configuration
then I pressed F9 and F10 to load default settings
I put in Disk #1 and it loads files ... asked for Disk #2
I put in Disk #2 and select recover system
the first task of formating hard drive complets
and the second task of system recover spits out error 1002 contact HP support
The other tech suggested I do ck-disk for memory and hard drive
I did both several times : DATA OK there are no hard drive or memorary issues
I cannot overcome error 1002 .... can someone please help me resolve this issue. I use my PC for online course.
the recovery disk came with the Notebook I don't know if it's directly from HP ... I'm open to any suggestions U might offer to resolve error 1002.
Thanks.

If this is the HP Factory REcovery disk that you bought or they sent you then you need to contact HP warranty support and ask for replacement disk as your copy doesn't work.
I am a Volunteer to help others on here-not a HP employee.
Replies aren't online 24/7 because of Time Zone differences.
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HP Recovery Disc Creation Error

I just bought a new HP Pavilion 500 desktop AMD Elite Quad Core A8-6500 8GB memory 2TB hd, and I am trying to create recovery discs as recommended by the system using DVD+R (Memorex Brand) discs to complete this process. The program comes up, checks the disc I insert and tells me which type I have and that it will take 3 discs to complete the progess.
It then appears to be creating disc number 1.
However after completion, it says it is verifying the disc and then after about 15 minutes puts up an error message.
"An error occured while creating the disc. Try a new disc or choose a different high quality brand of disc and make sure all applications arre closed."
This whole process wastes about 30 minutes. However, I can see in windows explorer that the disc has been created and has files on it. I rebooted, started over and was able to create disk 1. Disk 2 would always error out at the end of the process. I spent hours last night trying 6 different disks until I gave up on Disk 2. Thinking I have a bad PC or drive, I tried ripping cd's and playing movies, all seemed to work ok.
I was really frustrated until I saw that 5 years after this 2009 post people are still having the exact same issue! So it is not just me.
I am giving up on recovery disks because I have already spent too much time and disks on it.
I will try the recovery usb and if that fails move on.

Additional information is below. I was surprised to see so many people with HP products having exactly the same problem. The recovery disk problem is very frustrating because you have to wait so long for it to error (30-45 min.) and it looks like it is working right up to the point it errors out at the end of the disc writing process.
1. Product name - HP Black 500-214 Desktop PC with AMD Elite Quad-Core A8-6500 Accelerated Processor, 8GB Memory, 2TB Hard Drive, purchased and unboxed yesterday
2. OS - Windows 8.1
3. Error Message - "An error occured while creating the disc. Try a new disc or choose a different high quality brand of disc and make sure all applications are closed."
4. Any changes made - No changes, this was right out of the box after I set up window 8.1.

Help!! New W530 and I have a recovery disc creation error?

Hi, I just got a brand new W530 and got an error when creating the recovery discs. Now the process won't restart. Is there a solution?
The partition is still there but the wizard won't start up again so I can't give it another shot.
Solved!
Go to Solution.

Hello and welcome,
There may be a way to re-enable the recovery creation process. There was with older machines. I don't know what the current situation is, but others may chime in.
The best course might be to call support and request the recovery media. I can't speak for Lenovo, but it's common for them to be sent free in this situation.
Z.
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DVD recovery disc creator error

Hiya,
I have a toshiba L300 series laptop running vista, which basically just crashes as soon as I load it up as soon as I try to do anything in normal mode (it runs perfectly in safe mode). I'd like to reboot my system obviously!
Basically when I try to run the recovery disc creator, just over half way through creating the first disc I get the error message:
'Failed to read the following file.
F:\06491XSP.swm
(error code:020150-20-00000000)'
Any help would be much appreciated,
thanks,
Olie

Hi!
Firmware updates you can get on the Toshiba website but for your Satellite A300 with Mat****a drive I didnt find one.
Have you tried DVDs from different manufactures? I use always Verbatim disks and never had problems with it.
Check this!
Bye

No recovery disc and error

Hi,
i had to format my computer and i don't have that disc so i could recovery my system. I tried without disc, pressing F11 in startup etc. just like in those instructions http://h10025.www1.hp.com/ewfrf/wc/document?docname=bph07143&cc=us&dlc=en&lc=en#N37 but it gives me error message every time in 72% so looks like i really need a disc? Or is there any way to fix that error?
If not, where i can get recovery disc? How much i have to pay for it?

Hi:
I doubt you can fix the error as it stands.
Please read the info at the link below to see if you can order a set of recovery disks for your PC.
http://h10025.www1.hp.com/ewfrf/wc/document?docname=bph07143&cc=us&dlc=en&lc=en
Recovery disks will restore the factory installation of windows and bundled programs and recreate the recovery partition.
Cost for a set depends on what country you live in. Normally in the USA, one pays between $15 and $20 for a set.
Paul

Sir please reply me my lap is not spport the recovery disc and error report this 0xc00000eg error

please reply me urgently

We need the laptop model and also a little explanation as to why you need to recover. Odds are it is a bad DVD drive or bad hard drive causing the error.

Satellite U205-S5034 - Error when trying to create the recovery discs

Hi Everyone,
I am having trouble with The TOSHIBA Recovery Disk Creator. When trying to create the recovery discs this error comes up:
An unexpected error occurred. Please quit this application and restart it. (Error Code: 0F00FE-F1-00000002)
The machine is a Satellite U205-S5034 running XP Pro SP3.
Any help will be greatly appreciated. Thanks and have a great day.
DaveMatt44

Hi
What kind of DVDs you are using for creating a Toshiba recovery disc? As yet I have tried Verbatim DVD-R and TDK DVD-R and never had a problem with these discs. Friend of tried DVD+R and he couldnt create a recovery disc. After that he tried DVD-R and all was fine but I dont know why this happened.
So please try other discs.
Furthermore check the Toshiba page for a firmware update of CD/DVD drive. Maybe it will help you.

Hp g5000 system recovery disc fails 1002

Hi
My frends daughter took the hp laptop to america and subsequently the hard disc failed so with no recovery disc she went to a repair center and had a new hard disc fitted.
i ordered the system recovery disc from best2serve but the laptop would not boot from it?
I tried the disc in my HP Desktop and it worked fine so DVD player is suspect also.
I then tried my Dell Vista recovery disc from my C521 desktop and that worked fine.
If i then mounted the recovery disc it looked fine and i could read all the contents Strange Just cant boot from it.
Anyway downloaded the HP Bios update in case that would fix it (no good still would not boot)
so went back to my Desktop and built a USB Bootable flash drive with contents of Recovery disc
It booted fine and started recovery Manager selected rebuild Hard disc (cant remember exact words)
and shortly after failed error 1002 contact HP
have searched error 1002 and WoW wish i had just not wasted time buying the recovery disc as endless calls all say They do not work!!!!!!!!!!!!!!!!!!
ps It also destroyed the working Dell Vista that was on
can anyone suggest where to start
1) to Install Genuine HP recovery image from recovery disc (with suspect dvd)
2) get money back if possible
3) ps AS USUAL OUT OF WARRANTY
This question was solved.
View Solution.

More on this saga,
the 120 gig drive replaced by 250 gig after first disk failed.
Purchased another dvd drive as could nor read HP recovery dvd (neither would work)
the second drive has exactly the same problem it would not read the dvd-r or dvd+r copies that I had created.
Wasted my money on problem that did not exist
( I should have known that XP and Dell Vista disks worked o/k so problem is with the Bios Firmware for this drive)
This time I used a USB Flash copy of Windows 7 Update DVD and removed all partitions leaving a completely unformatted disk.
Then rebuilt the USB flash drive this time with HP Recovery disk and started the recovery process. (the 1002 must mean I want a empty disk)
As I speak it has been going for over 2 hours with FBI gui manager doing bits of updating and rebooting.
one post says it will take 3 hours and 25 reboots ( i have lost count)
By Chance HP rang to say how was it going with replacement DVD that was sent (I bet he wished he had not rung he spent over 1 hour waiting with not much help as to what was expected to happen)
Told him about not being able to read DVD (solution 5 year old PC may not be able to read it!!!!!!!!!)
any way Flash usb copy of DVD does work if that help anyone.
One of the reboots showed PC Angel? something about recovery but as FBI GUI minimised I did nothing (dissapeared after next reboot)
Then went into recovery Manager and said creating recovery please wait (another 1/2 hour)
small problem ends with recovery manager said i wanted to recover and seems to have restarted the whole process again!!!!!
urgh
Will update if the recovery fails or works so it may benefit all

Error while creating recovery discs on HP Pavilion p7-1147b Win7

While creating the 2nd of 3 ea. system recovery discs, I get an error message during the "verifying disc" phase that terminates the process. I'm using high quality DVD+R 4.7gb discs and have tried several brands. I had same problem on the 1st disc, but it finally finished after 3 tries - now I can't get the 2nd disc completed to get to the final one. The DVD burner seems to work fine for other applications. I really don't want to purchase these recovery discs from HP.
This question was solved.
View Solution.

Hi,
Try creating the rest of the Recovery Discs in Safe Mode as follows.
Shut down the PC. Tap away at f8 as you start the PC to enter Windows Recovery Console. Use the arrow keys to select Safe Mode and hit enter. When windows has fully loaded in this mode, launch the recovery disc creator application and see if you can complete the creation of your discs in this way.
To exit Safe Mode, just restart the PC and Windows will boot normally.
If this still fails to create a viable set of Recovery Discs and you are within your warranty period, call HP ( the telephone numbers can be found on the relevant link below ) and explain that the Recovery Media Creator application fails to create a viable set of recovery discs and request that they send you a free replacement set.
If you live in the US, contact HP Here.
If you are in another part of the world, start Here.
Regards,
DP-K
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Satellite L300-1AS - error while creating a Recovery disc

I am trying to create recovery disc for Sat L300-1AS,
I have tried a number of various DVD discs from top quality to DVD-R / DVD+R but each time when the system is verifying the data I get an error message 02016F-3C 00000000
What am i doing wrong please help as frustration is really beginning to kick in now
Thanks

> have tried to update the driver,(T002 & T003) but the systems does not allow it
Seems the firmware has not been released for the CD/DVD drive installed in your notebook.
> only bought it yesterday think I may take it back to the retailer and get a replacement
Yes, maybe you should do this

Re: Error message while creating recovery disc on a satellite L300

I have tried to create my recovery discs on my new L300 laptop. Whilst creating the disc i get the following error:
Failed to read the following file F:\ZZImg|09115XSP.swm (Error code: 020150-20-00000000).
Anyone know what this means, and how to fix this problem? I have a very basic knowledge of IT and haven't got a clue how to sort this out.
Any help would be greatly appreciated. Many thanks in advance.
Luke.

Hi mate
Yes, I know this error
It appears because of usage not fully compatible disks
I had the similar issue and could solve this using another DVD from another manufacturer.
Check this it will help your too..

2 probs! HDD Formatted and no recovery discs and "1962 NO Operating System" error message

Hi, I have had my Lenovo Idecentre B540 for approx 2 weeks now and my hard drive had to be formatted and windows reinstalled. However, this means the partition is lost and i had no recovery disc or drivers disc with it so have been unable to get the touchscreen working and probably missing out on all the features that were the reasons for buying this machine.
Running Windows 7 home premium and have downlaoded all the drivers from the support page on here but nothing there for the touch panel drivers and cant find it or ideatouch 4.5 online either.
I would like a disc sending to me or a link to be able to downlaod please.
Also now i have had
"1962 no operating system" error message when booting. ANy known reason for this? Lots of guesses online but no concrete answer.

You might look at this thread and you might also do a search: http://forums.lenovo.com/t5/IdeaCentre-Desktops-Home-Servers/LENOVO-IDEACENTRE-B540-ONE-KEY-RECOVERY...

Hard drive replacement with recovery disc problems - Windows Troubleshooter Error 0x8E5E0247

I have a 2009 Satellite A505 laptop
64-bit Operating System with Windows 7 Home Premium, 4 gigs of RAM, and Intel Duo CPU, 2.20GHz
The original Toshiba 500 GB Hard drive finally gave up the ghost and I replaced it yesterday with a WD Scorpio Blue HD Model WDBABC500ANC-NRSN (SATA 8 MB :Mo Cache 5400 RPM)
Easy, straight forward replacement. No problems.
I got out my Recovery Discs which I created using the Toshiba recovery disc utility back in 2009. As I remember, at the time, the process of creating these discs was easy, and it was the first thing I did after registering my computer.
The process created 5 discs, which the last, number 5, is the Applications and Drivers. I have done this process before on other computers (Gateway and Toshiba) and it is usually pretty straight forward and problem free.
Not so this time, and have to wonder about the Toshiba Recovery Discs that were created! Why aren't these working correctly?
I followed the normal process to boot the new Hard Disc on the DVD Recovery Disc 1, and everything seemed to work normally. I followed every "next" prompt, and installed each new Disc 2, and 3 as prompted.
After Disc 3, it said it was finished, and then went throught the Toshiba unpacking and the Windows installation process with multiple re-starts and Window start ups. Again, everything seemed normal, except I wondered why I never received a prompt for Dsc 4 which was unused in the recovery process. Is that normal?
During the Toshiba automatic unpacking and installation process, where various drivers were being installed, Windows errors began returning that said something like this, "Windows requires a digitally Signed driver, and the driver is unavailalbe and could not be activated in Windows 7 . Programs relying on them may not work. "
The problem drivers included the Realtek RTL8191 SE Wireless Lan 802.11n PCWE, the Richo pcle memory stick, Realtek High Definition Audio, Video Controller, Richo PCLe SD/MMC Host Conroller. and a few others....
I did not touch the keybroad or intervere in anyway, and let the installation process proceed until everything was installed. I then went through the first Windows start up process where you set the region, time and create the USER ID, set the adminstrator rights and even got the Toshiba Registration prompt.
When finished, I noticed that the sound was not working, nor was the Wireless Network Connection, and when I attempted the usual Windows network Trouble Shooting process, it returned a Windows Error which said "A problem is preventing the troubleshooter from starting"
I then viewed the error details. They said...
Package ID: Unknown
Path: C:\windows\diagnostics\system\networking
Error Code: 0x8E5E0247
USER: mvh-PC\mvh
Context: Restricted
I then went to MS Windows 7 Troubleshooting forum on the internet using another computer.
I followed all the 'cmd' processes for "supposedly" solving these problems by running System File Checker [SFC] scan on the computer which was supposed to replace the missing or corrupt files.
Well, no joy. The issue presists.
After some problems accessing the CBS log, I was able to view it, and it provides no useful information as to why the errors where unable to be corrected.
I tried following everything on this MS How to Use File Checker document:
In my CBS file I got a lot of SQM "Failed to start" and "Failed to read" and "Failed to upload" and CSI "Repair results created"....
but did not get any "Cannot repair member file" type of messages to use the 'cmd'
takeown /f Path_And_File_Name function
I then started over. Rebooted the computer again, starting with Recovery Disc 1 and several hours later was back to the same problem. Geeze
I have checked all the various Device drivers that are shown as not working in the Device Manager. I have tried uninstalling them all, and then re-installing them both automatically during Windows 7 start up, and also from the Recovery Disc 5 which had the original drivers. Nothing works.
When I clicked on "Connect to the Internet" on the Windows Control Panel, I am returned a prompt that says "Windows did not detect any networking hardware" and so,even with a direct Ethernet connection to my cable modum, I was unable to download any Windows updates or new drivers to see if that fixes anything.
I am stumped.
Any suggestions out there? I don't want to waste a lot of money paying for more technical help for an aging laptob. If this is beyond a simple fix, then I think I will just go and buy a new cheap computer from Asus having wasted the ~$70 bucks for the hard drive for this one.
It shouldn't be this hard, should it?
I have considered buying new recovery discs directlly from Toshiba, but if the process that came with the computer can't create correct discs that work the first time, what promise do I have that another $29.95 won't just be a waste of money too?
Thanks for any helpful hints about what I may be missing or overlooking.
Regards
Marvin Van Horn
Solved!
Go to Solution.

Jerry...
I think we can close this one out as 95% solved. I did get the Intel (R) Rapid Storage Technology loaded after installing the Intel (R) Chipset Software Installation Utility. The instrustions were not the simpliest for the novice, and it took me a while to figure out if my system was running in RAID or ACHI mode. I decided that it was ACHI, so could proceed, even though I did NOT find this information in the Device Manager where they said I should have...
Also, it was a little confusing on the Intel site which file to download. I first did the zip file, (f6flpy-x64.zip) but could not figure how to execute it or put it on a disc, so downloaded the (iata_enu.exe) and hope it was the right one for a 64 bit system.
Anyway, I am now connected via Ethernet cable to my modem, and down loading 126 Windows Updates which should take a while.
My only other issue, that I am aware of is that I do not seem to have any Wireless Lan software, and even though I have added Lan drivers via the recovery Disc, they do not show up anywhere.. Will have to figure out what is going on here, and why it isn't working...
Maybe it is related to something in the Device Manager called
"Other Devices" Under that I have 4 items not working. They are listed like this...
Base System Drive,
Base System Drive (a duplicate?)
Network Controller
Video Controller.
I have tried uninstalling them, and allowing Windows to reinstall, but they still are not activated. Not sure what this is for, and how to update it, but will search some more on another forum thread for these issues. Maybe I will try again after all my Windows updates are done and see what happens.
Thanks again for your help. If you have any other insights on the Wireless issue, that would be great. It is turned on, but in the Windows tray, I only get the Ethenet Icon option, and it does not see or present wireless connection options like before. I am sure this is something simple.
cheers
mvh

Error when create a set of recovery disc . In HP Pavilion G6-2103TU Laptop

Dear friends.
when i create a set of recovery disc in DVD-R.Error occur (we are experiencing errors in recovery media creation.tray again ). Two disc already create at 3rd disc this problem facing.helps me.
jyoti prakash
Jyoti prakash

Phone your local HP Support and tell them about the failure. Sometimes you can get a set sent out free of charge. If not there should only be a small charge. Choose your country here to get the number>>
Contact HP
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HP recovery disc failure with the following error message

Notebook:
HP Pavilion g7-1070us
OS: Window 7 home premium 64-bit
Problem:
Notebook failed to start. Bought recovery disc set from HP and tried to do the factory restore (Factory image recovery)
The first two steps went smoothly:
1) "Reformatting the window partition of the ard drive;"
2) "Copying files required to restore the hard-drive;"
But at step 3: "Restoring files to the hard-drive", when the progress bar showed 46%, it got stuck and the following error message popped up:
Copy File Fails
From: E:/PRELOAD/BASE3.SWM
To: C:/RM/Image/BASE3.SWM
I tried a few times and every time it got stuck at exactly the same point.
PLease help!!!! Thanks a lot!!

Hi,
Assuming this is just a problem with the recovery media, here's an alternative option you could try.
Before trying the following, make sure you can still read the 25 Character Product Activation key on your Windows COA label ( 5 blocks of 5 alpha/numeric sets ).
An example of a COA Label can be seen Here.
You can create an installation disc yourself using another PC - just download the correct Disc Image ( this must be the exact same version that originally came with your notebook ) from the link below and use an application such as ImgBurn to burn the ISO correctly to a blank DVD - a guide on using ImgBurn to write an ISO to a disc is Here. These Images are clean and from a well-respected source, however there are only limited versions available.
Windows-7 sp1-iso-official-32-bit-and-64-bit
Use the disc to perform the installation, enter the Windows activation key found on the COA Label when requested and when the installation has completed, use the 'Phone Method' detailed in the link below to activate the OS - this method supported by Microsoft and is popular with people who just want a clean installation of Windows 7 without the additional software load normally bundled with OEM installations.
http://www.kodyaz.com/articles/how-to-activate-windows-7-by-phone.aspx
Any additional drivers and software you may need can be found Here.
Regards,
DP-K
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****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Microsoft MVP - Windows Experience

Recovery disc #2 error:1002

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