Recovery discs don't work, Toshiba wants $25? - Qosmio G35-AV660

I have a Qosmio G35-AV660. Basically, my recovery discs don't work. The first one does, but when it asks for the second one, I put it in, and it just spins and spins, and then pops out and it asks for the second disc again. I called Toshiba about this, and they went through the spiel about how it costs $25 and how it's not their fault, and that's the price for them to get it from this other company. I told them that I was willing to send my discs in, to verify that they aren't working right, and that I'm not trying to cheat them out of a free set of discs, but they wouldn't hear of it.
I just want to be able to get QosmioPlayer working again, and the only way I can do that is with the recovery discs, and there's no way I'm paying $25 for something I already have, that should work, but doesn't, for no reason whatsoever.
If anybody can help me out, either with a disc image (I only need the second disc), or a spare second disc, I'd be incredibly grateful.

Also, I can prove that I own both discs, either with pictures, or MD5 keys, or whatever.

Similar Messages

Satellite A300-243 - Easy Keys & Recovery Disc don't work

Hi, I just bought a new Toshiba Satellite A300 243 and I decided to reinstall system to Vista Ultimate 64 bit (because of the 4GB ram usage).
It took me a few hours, but in the end I found all needed drivers and everything is working fine, except one thing - those multimedia keys (I think they're called Easy Keys). Start, Stop, Next track and Preview track works fine, but the first (by default used for toggling illumination) and the second (by default used for starting W Media Player) just don't work. I have installed the latest version of VAP for 64 bit Vista and in Toshiba Button Support I'm not able to change anything. The list, where normally I'm able to choose a key to edit its function, is empty. I found a few similar problems on this forum, but without any useful answer - lookes like the only way is to use the Toshiba Recovery option, and at this point I'm getting to my second problem.
The second problem is in Toshiba Recovery Disc Creator and Toshiba HDD Recovery tool. At first, before I reinstalled Vista to 64 bit version I wanted to create Recovery Disc, but Toshiba Recovery Disc Creator just didn't started. Then I found the HDD Recovery option, and I read, that this tool is placed on a hidden partition, so I thought I will be able to recover the old system with this tool in case of any compication. So I reinstalled the system and wanted to go back to 32 bit, because it looked like its slower and at first I wasn't able to find all necessary drivers. And what a surprise - Recovery tool disappeared!
Now the only thing I'm missing on 64 bit version is those two multimedia keys.
And the last question - is there any chance to get a Recovery Disc with Vista 64 bit?

Hello
As you said for the easy keys or also called illumination buttons you need the Toshiba Value Added Package. The Satellite A300-243 belongs to the PSAG8E series and therefore you can find all drivers and tools on the Toshiba website:
http://eu.computers.toshiba-europe.com => Support & Downloads => Download Drivers
Before you install the VAP, make sure that all drivers are installed and SP1 for Vista at least. Then you can install it and normally then you can use the FN keys, illumination buttons, etc.
Make also sure that you have installed the newest BIOS for your notebook.
About your problem with the recovery disk creator and HDD recovery option I can only say that these features are only available on the preinstalled Vista version. That means if you upgrade to Vista 64bit you cant use the HDD recovery option anymore and also the recovery disk creator.
So if the recovery disk creator doesnt work you should use the HDD recovery option but this is not stored on a hidden partition. These files are stored on the second partition of HDD in the folder HDDrecovery. The hidden partition that you mean belongs is a Vista feature: http://en.wikipedia.org/wiki/Windows_Recovery_Environment
But just one question: Did you already create a recovery disk?
Greets

Vista Rescue and Recovery discs don't work

I have a T61 (7659-D22) that came with Vista Business preinstalled. I made (and verified) a set of R&R discs, then used a set of WinXP discs supplied by Lenovo to install XPPro.
Now I am trying to use the Vista discs I made to install on a brand-new drive in the same machine, but after I select "Restore my machine to its factory state" (or whatever the actual wording is), I just get the hourglass thing "for ever" with no evidence of disc access.
Any suggestions?

I wrote:
I do have a backup of the R&R partition -- created with Macrium Reflect -- but the special MBR needs to be present for F11 to work. The only means of repairing the MBR seems to involve the use of a floppy, but of course this machine does not have a floppy drive.
I restored the Recovery partition (created with Macrium Reflect) and marked it Active. Although F11 still did not work, the machine rebooted into the R&R partition anyway and gave me the option of formatting only Drive C:. The only very minor glitch was that when it rebooted it booted into the R&R partition again rather than into C:, and I had to use Partition Wizard to mark C: as the active partition. It then booted into C: and went on its merry way configuring Windows Vista.
Maybe I can then recreate a usable R&R Startup CD -- but maybe it doesn't matter as long as I can preserve the image of the Recovery partition somewhere -- on a DL DVD-R perhaps.

(Resolved) Windows 8 - Recovery Discs Do Not Work With New Hard Drive

Update:
I decided to buy drive cloaning software. I cloned my drive, that resolved the problem of installing the OS on the new drive. Too bad neither HP's Restore disc's or this support fourm could help with this issue.
Origional Post:
Product Name: HP Pavilion G4-2235DX
Product Number: C3Q50UAR#ABA
BIOS: Insyde F.26, 2/21/2013
Processor: AMD A6-4400M APU w/ Radeon HD Graphics, 2700 Mhz, 2 Core(s)
BIOS Mode: UEFI
SMBIOS Version: 2.7
RAM: 12GB
Operating System: Windows 8 - 64bit (6.2.9200 Build 9200)
Situation: I purchased this computer new as a refurbished model from a retail store. I created system restore discs after initial setup using the HP Recovery Media Creation Utility. This system has a 500 GB hard drive. I purchased a Western Digital 1 TB hard drive to upgrade the drive in this notebook. After swaping out the drives and trying to load the recovery onto the new 1TB hard drive in the same computer, an HP dialogue so states "This PC is not supported by the System Recovery Discs. You will not be able to continue to recover this system with these discs." It gives a code (doesn't call it an error code) 0110-C3150UQ43#ABA underneath and only option is okay, the system reboots and follows the same pattern again and again.
I have upgraded drives in the past on Vista and 7 the same way using self created HP recovery discs with no issue, I do know what i'm doing. I've seen discussion mentioning BIOS issues and other such problems. I did try updating the BIOS to the one on the HP Support page (2013-03-01 , Version:F.26, 7.76M) and the recovery discs still will not work. I found the CyberLink Recovery Discs Utility thread, however this solution/software has no support for Windows 8. I have tried to run the utility and it fails, tried with compatiabity and it failed. Why is this happening and what can be done to resolve this problem?
I tried using chat support but it won't let me get through to anyone, claiming my warranty is expired. I just bought this computer 3 days ago and was assured a 90 day warranty.
Please help, Thanks.

Hey Joe907,
Thanks so much for posting your experience and using the Forum. I came across this thread in my research for another thread. The information you provided helped me confirm my suspicions.
I wanted to mention to you, if you want, you can have this post marked as solved by hitting Reply to your original message and just post your update:
Update:
I decided to buy drive cloaning software. I cloned my drive, that resolved the problem of installing the OS on the new drive. Too bad neither HP's Restore disc's or this support fourm could help with this issue.
in the Reply and click Post. Then you'll have an "Accept as Solution" button on your second post. Click that "Accept as Solution" button on your second post and the thread will be marked as solved. By being marked as Solved, the thread will be much higher in Google search results and it will more likely to help others. Not sure if you're concerned about it, but you'll also get the credit for authoring a solution.
Also, I wanted to apologize for the customer service issues you had. I hope that everything is working well with the computer now. Of course, if it's not, let me know. I'll be glad to help in any way I can.
Information on the warranty:
Refurbished computers are often erroneously marked as out of warranty, but it is simple to fix, and a phone representative could have corrected that for you. All computers' warranty start dates begin on the day they leave the factory. HP knows that there will be a period where the computer will sit on a shelf (for days or months) at the retailer. With refurbished computers, their 90-day warranties begin on the day they are refurbished. HP has no way of knowing what date the customer will buy the computer so the warranty start date stays the same until the customer registers the computer providing the date of purchase for the warranty system to be updated. If the registration process fails for some reason (rare, but it happens), phone technical support has a process they can initiate to have the warranty corrected. They only need a copy of the receipt showing the date of purchase.
I hope this information helps! Please let me know if you have any questions and thanks again for you post!

Recovery discs do not work with new hard drive

Hi I have come here desperately seeking help as I am not too knowledgeable with the workings of computers and I have spent an incredible amount of time just trying to get my laptop to some level of functionality. I purchased a HP Envy and it had a corrupt hard drive which would not work from day one, laptop was new. After a year of constant pressure on HP they finally decided to replace it and let me choose any laptop so I went with the Beats Envy 14 as it was the best one offered from the selection. Low and behold the thing would not work properly from day one, again my brother who is much more of an expert said that there was definitely a hard drive issue so for the past 3 years I have put up with a computer that constantly crashes with BSOD, where I have lost data on numerous occasions (only so often I can back up), that I have had to constantly reset the thing using HP recovery discs, and that generally cannot cope when performing multiple tasks. HP are most certainly shocking builds from my experience. Then just last week the hard drive just craps itself and the laptop no longer will boot up. I took it to a guy to get it at leYst working again so he has installed a new hard drive but with an old version of Windows 7. I want to go back to the Windows version I was akin to on the HP recovery disk , and essentially have it all set up as before except for now having a workable hard drive however I get the message: "This computer is not supported by the System Recovery Discs.You will not be able to continue to recover this system with these discs.Error: 0100 - 3385 - 3078" I also tried out of interest to load my old Windows 7 disc I had and XP but had no success. Tried booting from startup etc and various things suggested on help forums. Please tell me I am not stuck with this version of windows. Whilst the discs included Windows 7 it was a totally different version, this home premium one is terrible. Any help/advice would be gratefully received. Thanks

no they were both 500gb. I read about that already, I heard about creating a partition for recovery etc but this is all a bit above me , as I said I am not very technical when it comes to the working of a computer. These discs worked perfectly before but now with the new hard drive will not load at all. I essentially hate the Windows Home Premium verions the guy who fixed it put on, whilst the discs had Windows 7 on them the icons were way smaller, the desktop neater, the buttons different, everything was a lot more modern and I was used to it. This version looks like something from the 90s, have to constantly adjust size of Mozilla when browsing as it is huge. I have my own version of Windows 7 on another disc but the hard drive will not let it load either........considering waiting for Windows 10 but again unsure if this new hard drive will even let that update Thanks

Recovery disc does not work for Satellite A100-197

I am working on a A100-197 that would not boot into ordinary Windows but was able to boot into Safe mode.
I used MSConfig to turn off everything at startup and all non-MS services. No good.
I used system restore. No good.
I scanned for viruses, rootkits etc. None found. No good.
I copied data to another hard drive using safe mode with networking and inserted the recovery DVD.
Went through unpacking and got message telling me to remove DVD - did this and system appeared to freeze.
Hit the exit button and it rebooted but Windows froze (the moving blobs stopped moving). Tried safe mode
but got a message saying that the system installation did not finish.
Tried the recovery again but this time I left the unpacking screen at 100% overnight to see if
it did anything. It didn't. Clicked exit and got the same as above.
Formatted HDD in partition magic and tried again. No good.
Created 5GB FAT32 partition and copied DVD files to FAT32 partition. Tried to run the unpacking program
from DOS. It refused to run in DOS mode.
I'm thinking of linking the hdd to another machine and running RecoUnpack.exe from a working PC to
unpack the image files onto the laptop HDD, but this is crazy - the recovery disc is supposed to recover the
system. What else can I try?

Thanks Dennis. I was starting to think similar things myself.
There was a program installed called Daemon Tools which uses
SCSI Pass Through Direct (SPTD) layer. My analysis suggested this was the rogue
program but I followed all the uninstall procedures and couldn't seem to solve the problem.
I don't suppose (and I've never had anything like this before) that it could have fouled up
something in the hardware layer? I tried resetting the BIOS to default settings. Maybe I should
flash the BIOS? Could it have altered any other ROM on the laptop? Is there other ROM on
the laptop?
I hate software that ruins computers! Why can't people just use their b***** machines for sensible
things?

My Recovery discs will not work in my 5005-S504

Good afternoon everyone. I have a toshiba 5005-s504. I got a virus, and decided to use my recovery discs to reload. It started to relaod, and took approximately a half hour. When I tried to reboot, the entire drive was gone. Nothing at all. So I decided to put the recovery discs in again. It starts, and about 1minute in, I'm getting a ghost message reading "Error accessing file. Please check media and retry." I hit enter, and another error comes up "Error 11000. Invalid dump. If this problem persists please contact Toshiba support..."
Any suggestions..... PLEASE!

you can contact your phone carrier and see if they have the building antennas. you can setup this in your office etc and it grabs the signal. but i know they are not cheap but don't know any pricing. contact your carrier.

Satellite C870-121 recovery discs is not working?

Hi...
I have a weird problem, I bought the computer 6 months ago and have been happy with it, but I got somekind of virus and all the OS was ****ed up big time, so yesterday I would da a factory install with the recovery discs I created when I purchased the computer.
I have the Toshiba System Disc and 4 recovery dvds, I insert the sytem disc and all looks like it should, it loads and then it ask for Disc One of the recovery discs, I insert Disc 1 and after 10 sec. it ejects it again and ask for Disc One again.
I have verified the 5 discs on my other computer and there is data on them and they look okay, I have tried inserting all of the discs to see if I switched them when I printed on them, nothing is working, it will simply not reconize disc one and I am stuck? Any help from anyone?
I am pretty sure its not the hardware that are bad, because I had an old XP windows disc, and after I tried all, I tried to install this on the computer and everything was fine, but I would like to have windows 7 as the computer came with....
Regards Allan Thomsen

Hi all :) Thanks for the answer, but I figured it out after spending 2 hours reading on forums and boards...
I found other people with the same problem, and some clever people had found that if the HD is in different partitions than they were on purchase they could not use the recovery discs (not only Toshiba issue, but many different brands)...
*I thought I would give this a try and deleted all partitions on the HD, so it became completly empty, then I inserted the Repair disc again and then Disc One when it asked for it, and ALL went fine, I have my Windows 7 back now* :)
Anyways I am not a wizard and have zero knowledge about Windows 7 and recovery discs, but this method worked for me 100 procent, so would share this with you all, in case someone else have the same problem...
Regards Allan Thomsen

Satellite U300-13U fails to boot and Recovery disc fails to work too

Hi All,
I have the above computer (or should I say my wife) & it has been nothing but a right pain since the first day we got it.
I have had it about 2 years & must have had to reformat the HD at least 6-8 times using the Product Recovery Disc as laptop wouldn't boot.
The laptop runs Vista.
Anyway problem I have now is that once again laptop fails to boot but for some reason Product Recovery disc also fails to work.....
What can I do...
I have read on various forums that it might work if I reformat the HD first using some s/w on a bootable CD but how/ what S/W do I use.....?
The laptop has a 160Gb SATA HD installed. How can I check this is all working.
I have no idea if current problem is S/W or hardware related..
Does Toshiba have a utility I can use...?
Many thanks for any help....
John

Hi Paolo,
Thks for the reply. I have made some success since I posted. I actually downloaded Ubuntu & created a boot up disk. I have managed to successfully load this alongside the Vista (which doesn't work) & everything seems OK - so all I can say is that it must be somekind of s/w issue or perhaps damaged sectors or something on the Vista install.
I am happy to use Ubuntu - it will be interesting to see if I have to do anymore reformats in future...
Thks, John

Windows 8 recovery disc #2 not working

Last week I ordered (and paid for) a set of Windows 8 Recovery Kit discs from hp.com. My HDD died and I couldn't get the recovery partition to load, so I purchased a new identical HDD and received the recovery discs before this past weekend.
I started the recovery process and everything was fine until it reached 60% complete while copying files to the new HDD, and got a pop up message that copying the file BASE23.SWM had failed. I retried it (as it doesn't give you any other option) and after 15-20 minutes the error is reported again. I can hear the DVD drive spinning up and winding down during this time, so it sounds like the disc is damaged and it can't read part of the file. Meanwhile, I clean the disc (even though it looks brand new) and try again, still no joy.
So I take the disc and put it in my work laptop. With an external patch cable I attached the new HDD to my work laptop, and manually tried to copy the BASE23.SWM file to the HDD. The operation eventually goes into an infinite loop trying to copy the file. The same happens when I try to t copy the file to my work HDD (so I know it's not an issue with the new HDD). Also, other SWM files can be copied from the same disc, so it looks like the BASE23.SWM file is corrupt on this disc.
What's my next step? Is there a way to pull the BASE23.SWM file from the DVD or can I assume that file is corrupted?

I would phone HP Support to inform them of the error and request a replacement set of Recovery Discs.
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HP 650 Notebook PC (C1N10EA#ABH) - Recovery Discs Fail To Work

Dear forum-users,
since late March I have been trying to get my notebook back to default factory setting (Windows 8), after installing Windows 7. Sadly, all my pre-installed back-ups on the notebook were lost in the process and I have not other back-ups of the system.
Now I received recovery discs from the HP customer support to use on my notebook. However, every time I try to use these discs, I receive the error that the media cannot be used, error code: 0130-ABH-ABB. I already searched through this forum to find a solution. These attempts resulted in downgrading and upgrading the BIOS, but it did not work for me.
Is there anyone who has some experience with these matters, and can assist me with this? I could call the HP customer support again, but I prefer to try it over the fora first. Thanks in advance.
Product info
Product name: HP 650 Notebook PC
Product number: C1N10EA#ABH
Bios version: F.22
OS: Windows 7 Ultimate 64-bits (pre-installed was Windows 8 OEM)

Hello Jeeze,
The computer you have is a business/commercial based notebook. To get the best and most accurate answers please post your issue on the commercial forum, I will provide you the link below. You might have to create a new profile prior to posting.
Commercial Forum
Thank you
Clicking the White Kudos star on the left is a way to say Thanks!
Clicking the 'Accept as Solution' button is a way to let others know which steps helped solve the problem!

New hard drive, recovery discs won't work! Help!!

Hi - the hard drive on my Pavilion 4070-us crashed, so I bought a replacement drive - a Samsung SSD 850 EVO, 256GB. The problem is that I can't seem to get the recovery discs to work, and neither Microsoft or HP is willing to help me. Microsoft of course tells me that they won't give me any help for OEM versions of Windows 7, and HP said that my product has been discontinued so they won't help me. That's ridiculous - I own a legal copy of Windows 7 and I can't get any help from the company that sold me the computer?
What happens after I go through the installation process with the recovery discs is that instead of the Windows installation continuing like it's supposed to, I get "No bootable device -- insert boot disk and press any key". I'm desperate, I tried two different options - one was the minimal image recovery, the other one was a factory restore. Nothing seems to work. What can I do? By the way, the original hard drive is not *completely* dead - I can still access most of the data on it.
This question was solved.
View Solution.

Hi:
Yes it is...It works fine for me.
Here is the source webpage. Select the W7 Home Premium x64 download link from there...
http://forums.mydigitallife.info/threads/14709-Windows-7-Digital-River-direct-links-Multiple-Languag...

My recovery disc is not working

Hi Friends,
im using HP Dv6 3057TX laptop..a long back i reveived my Recovery Disc from hp.yesterday i put recovery disc to recover my laptop but its showing ... REDUCER ERROR..
E:/PRELOAD \BASE2.WIM
To C:\RM\IMAGE\BASE2.WIM
i dunno how to solve tis problem..and i also tried to put other os using pendrive..but that also unsucessful..'
it displaying BOOTMANAGER is missing..so please give a solution to recover my laptop

Hi Emaiyal,
Here is a link to order discs.
If you live outside the US/Canada Region please click the link below to get the support number to contact HP.
Hope this helps.
Thanks.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom to say “Thanks” for helping!

Recovery Disks don't work

Toshiba Satellite M40X-RH4E   Windows XP SP3
Think malware Katuska virus not sure. Got to safe mode initially but could not navigate. Decided to reformat. Reformat not working. Get to Easy recovery screen, then goes thru motions, takes about a half hour, get screen "system needs reboot click ok"... then click to reboot but only get black screen and cursor. Nothing more. Done this repeatedly.
Could the HD be toast? How would I tell?
Have been using the F8 key, but is there a different key to make the recovery cd work?
The recovery cd is the set with product key that came from Toshiba when laptop was purchased.
Is there any way to load only windows XP from the recovery cd? Can't read the one file from the recovery cd  when looking on my new Win 7 laptop.
Is there something to download that will get recovery cd to work? Can I do this on a windows & laptop and use CD on old WinXP laptop that isn't working?
There must be something I'm not doing,or am doing wrong.
Any assistance is appreciated.

I have a Toshiba Satellite C650-S5132 and i made 4 dvd recovery disks.And the labtop said there wasnt nothing on any of the DVDs.When i know i burned them right.So how can i use them to reformate the labtop???This is my FIRST labtop.My girlfriend didnt want it and she bought a new labtop.So i need to reformat or restore the labtop.I cant afford to buy the recovery dvds.The Seria lnumber is XXXXXX and Model name is Toshiba C655-S5132.If you need the part number let me know.
                                                              Fred Schall Jr

Paid $20 for HP Recovery Discs that dont work.

This computer is not supported by the System Revory Discs.
You will not be able to continue to recover this system with these discs.
Error: 0100-3658-3656-3657
..and there you have it.
I am an I.T. Director; don't waste my time with useless quetsions.
This is an HP DV6; I filled out the request form after entering my serial number on the HP site to get the discs.
The original hard drive died; I have a new one in there that is formatted and ready to go.
And then I got the error message; I used another hard drive; formatted as well.
I know Win7 works becuase, before I was going to give you 20 bucks, I wanted to make sure
that this laptop will run Win7 from another hard drive (doubly confirming that the original hard drive was bad)
and it ran Win7 Enterprise out of a work laptop that I have access to.
It ran like a charm. So, then I order the Discs from HP to match the COA on the laptop Windows 7 Home Premium 64-bit and i get the error message mentioned above.
So, how do I get the discs to install Win7?

This is a consumer to consumer forum.
No one from HP will respond to you on behalf of HP.
No one here will be able to give you a "this is the way to fix the problem" answer.
There are hundreds of threads like yours which speak of the same problem.
All we can do is make recommendations.
Here are mine:
1. See if making the bootable cyberlink patch and running it before running the recovery disks, works.
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=pv-80183-1&cc=us&dlc=en&lc=en
2. If suggestion one above fails to work, the only other way I know of getting W7 to install is to make your own plain W7 installation media and use the product key on the notebook to activate the installation.
Here's how to do that:
If you can read the 25 character Microsoft windows 7 product key, you can download plain Windows 7 ISO files to burn to a DVD for the version of windows that came installed on your PC, and that is listed on the Microsoft COA sticker on your PC's case.
Burn the ISO using the Burn ISO option on your DVD burning program and burn at the slowest possible speed your program will allow. This will create a bootable DVD.
Or use the Windows 7 USB/DVD installation tool to compile the ISO file you download from Digital River. Link below. You need a 4 GB flash drive to use the USB method of compilation.
http://download.cnet.com/Windows-7-USB-DVD-Download-Tool/3000-18513_4-10972600.html
Use the 25 character product key on the PC to activate the installation.
The key will activate either a 32 or 64 bit installation.
Then go to the PC's support and driver page to install the drivers you need.
Link to the W7 ISO file downloads is below.
http://www.mydigitallife.info/official-windows-7-sp1-iso-from-digital-river/

Recovery discs don't work, Toshiba wants $25? - Qosmio G35-AV660

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