Recovery Disk Problem - Receiving the correct disks.

Hardware: HP Envy Ultrabook 4-4043cl, 64 bit, OS Win 7
Problem: Two months ago I had ordered and paid for the recovery disks for the above laptop computer. This order was made online. Within five days, I received three disks which turned out to be the incorrect disks for my model of computer. Since then I have made four requests (phone calls) to HP Tech Support for appropriate disks. I supply the original order information and appropriate data about my laptop. These requests take approximately twenty minutes to complete. Each time I have been told that the correct disks will be sent immediately. However, I have yet to receive the recovery disks. During the last request, I asked for a confirmation number and a estimated date of delivery. The support person stated that they do not supply that information. However, the support person stated his supervisor would be informed and I would received a phone call from this supervisor. The call never came.
I have not been able to use my HP Envy for the last two months because of this problem. What must I do to get my recovery disks?

Sorry for walking you through steps you have already tried, that I was not aware of. It struck me odd that no Windows disk would boot and/or could see or read the hdd and I was hoping to get to a solution to that.
The fact that Recovery Disks state the drive is unreadable is not the normal message you get when having wrong set..they usually give a message that the machine is not supported by the disks or something very similiar. I take it that you are still getting that message after prepping with Cyberlink utilty cd?
I have no immediate way of helping get another recovery set but have requested help from an internal source. You should be contacted via PM message here. To access your PM box you must be logged in and can then click the little icon at top right of this page.
Good luck!
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