Recovery disks (no XP Pro)

From the posts I've read, incorrect recovery disks appear to be a rather common problem! (I did not create my own disks when the computer arrived because they were included with the laptop.)
Okay...I was infected with a particularly malicious malware/virus and after spending days trying to clean it up myself, ended up taking it in to a local tech shop (we've used this guy before and he is very good). When I purchased my laptop, it came with Vista but I paid to have the XP Pro option installed. So, the tech guy calls and wants my XP Pro product ID so he can re-install it, but the sticker on the bottom is only the Vista sticker. I can't give him one so I called Toshiba Tech Support and they gave me a total run around, and I never did get an answer for why I don't have the ID code. They did tell me, though, that my recovery disks will restore XP. Gave my tech guy the recovery disks, but there is ONLY Vista on them, NOT XP Pro. (Yet, gee, when I call tech support and give them my serial number, the first thing they tell me is that my OS is XP Pro!)
I called Toshiba again today and told them about the disk discrepancy, to which they replied that I can do the HDD Recovery Utility restoration, which will bring back my XP Pro (restore to factory). If that doesn't work, I can order new recovery disks and since I "already own a license for XP Pro" there will only be a shipping and handling charge of $24.95. I'm sorry, but doesn't anyone else agree that that is a little high for a S&H charge? I mean, postage isn't that high yet! Has anyone gotten Toshiba to ship these for free? (Btw, that was a direct quote by Toshiba support!)
Can anyone tell me why there is no product ID included for XP Pro? (I guess I can see if they are using the multiple user versions when they install it, but still...) I'm going to tell my tech guy to try the recovery utility, that is, if he hasn't deleted the partitions! If this doesn't work, is my only option going to be ordering the disks from them and biting the bullet and paying their outrageous S&H charges? Anyone have any other advice or suggestions?
I realize I'm a little disorganized with this post, but I am so frustrated by everyone I've had to deal with!!! (Oh yeah, and the support call started with Toshiba telling me since my laptop is out of warranty I would be paying $35 for this call! Uh...no I won't since this is a problem YOU created!!! Arrghh!)
Okay, my tech guy just tried the Toshiba recovery utility and got nothing but the boot screen, NOT the recovery screen. What do I do now???
Thanks for any replies
Red
Satellite L350-ST2701
XP Pro SP3

Hi Richard,
The Windows backup utility for XP Home can normally be found in a folder called 'ValueAdd' on the C: drive. I seem to recalkl that it is a sub-folder called 'MSFT'.
Since taking regular backups is highly desirable and needs to be dependable you could always consider investing in a purpose-made utility such as Acronis True Image, or Norton Ghost for this purpose, or if you have a full version of NERO installed then you could try Nero Backitup.
regards

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hi
ive just rec'd my lenovo s430 running win8 pro
i'd like to create a recovery disk, 1 that restores the notebook back to factory default (lenovo bloatwares and all)
how can i do it? i cant find any info on the web.. plenty for win7 but none for win8.
thx~!
Solved!
Go to Solution.

syl801 wrote:
i actually want to create a recovery drive since ive got a few spare usb.
i've read this:
http://www.intowindows.com/how-to-create-windows-8-recovery-drive/
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The large print: please read the Community Participation Rules before posting. Include as much information as possible: model, machine type, operating system, and a descriptive subject line. Do not include personal information: serial number, telephone number, email address, etc. The fine print: I do not work for, nor do I speak for Lenovo. Unsolicited private messages will be ignored. ... GeezBlog
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T500 with recovery disks 45M3789: xp pro possible?

I am trying to figure out if I can use this recovery disk to get back XP Pro:
Mfg part #                    FRU part #          Description
45M3789                       00000000       XPPW7PW7RCVUSE:BOMS,
                                                                 NOT SHIPPABLE ACROS
T500 model  2082-bku originally came with XP but was upgraded to windows 7 which wiped out hard drive. No backup disks were separately burned from the XP hard drive before the upgrade.
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Hi bacall9y,
I'm sorry. The info i found about Mfg part #45M3789 is more complicated than i expected. It seems to me that this package Mfg part #45M3789 has different CDs.
I suggest you to speak with Sales person as they know much more than me. Maybe you can ask for recovery media as well since you do not create one for yourself when you received the machine.
In the mean time, why don't you try out the windows xp mode in win 7? I understand you would like to run some programs that is not compatible with win 7. I also notice that you have Win 7 Professional version. Perhaps you can check out the Windows XP Mode in Win 7 and the FAQ. In short, this feature allow you to install and run programs that are only compatible with windows XP while you're in Win 7 environment.
FYI, this Windows XP Mode feature offered by Microsoft only for Win 7 Enterprise, Professional and Ultimate version.
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Cleo
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_Satellite Pro A200 PSAE4E Windows XP_
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@C3PO
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@Akuma
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Hi Tina and welcome to our Toshiba community.
Here is my comment to your posting:
Every new Toshiba notebook is delivered with original preinstalled operating system and saved recovery image on HDD. There are two possibilities for OS installation:
-usage of HDD recovery installation and
-usage of recovery DVD that must be created by notebook owner.
Toshiba recommends creation of DVD disc. Why? If something goes wrong with HDD (defective) you can built-in new HDD and use recovery disc to have factory settings again. So please, if possible, create this recovery disc as soon as possible.
Back to your questions:
> When I get it do I just plug in and play it. I have also lost windows 7 which was pre-installed, or would I then need to also buy a new copy of windows 7 and install that too?
Usage of DVD is simply:
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> Will it then just go back to how it was when we brought it.
Yes.
> Or do I need to do something else after the recovery disk is installed.
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If you have more questions you are welcome.

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