Recovery Flash Drive Not Working

I ordered the recovery flash drive for my laptop. I have been trying (since yesterday) to complete the recovery process. It seems to just repeat the same steps over and over again. Seriously, it did this for several hours before I realized that I was doing the same thing. Do you think there is a problem with the recovery flash drive or the actual laptop? I'm so confused. I can chat with HP...been waiting 45 minutes. I've also requested a phone call and never recieved one. Any suggestions would be appreciated.  Thanks!

Hi,
Please also check this list to troubleshoot your issue:
My Drive does not appear in Windows Explorer view
http://support.microsoft.com/kb/330140
Any error event under Event viewer related to this issue, please post back for our research.
Kate Li
TechNet Community Support

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