RECOVERY LOOP: (Error Code:0xc0000185) PC doesn't load my operating system windows 8.
Hello,
About 3 weeks ago my just over a year new laptop took a fall onto the carpet from 4 feet above... my screen was cracked so I ordered a new one and put it in yesterday. Now, I am having problems. I start up my laptop, the HP logo with a timer circle is spinning below it, then it says " your Pc ran into a problem and needs to restart", it restarts and then it says, " Recovery- Your PC couldn't start properly. A required device isn't connected or can't be accessed. Error Code: 0xc0000185." With a bunch of other stuff written below it.. I have tried all the prompts possible. I did do a HP PC HARDWARE DIAGNOSTIC UEFI test, both the short and extended one. It says FAILED - Failure ID: GLXS3H-6MF76S-MFPWWJ-60S603, with the Product ID: C5E40UA#ABA then right below HARD DRIVE 1.
My lap top will not go into the windows screen now at all. I am guessing the fall my lap top took did some damage to the hard drive and that is the internal problem now. I did look at a video on how to take the hard drive out and I did unplug, remove battery, and take it out and took the controller board off, check to make sure nothing was lose or broken, and put back together and reinserted it into my laptop and I am still having the same loop as above happening.
INFO about my laptop:
-HP Pavilion G7-2247us Notebook 17.3"
-Windows 8
-750 GB Hard Drive
If you need any other information let me know and I will send it your way. I appreciate any help you give in advance.
Thank you,
Rachel H.
Washington State
Hello rh2014,
I have read your post on how you are not able to boot into Windows after replacing your notebook's display screen, and I would be happy to guide you towards a resolution!
Based on the information you have provided in your post, I recommend contacting our technical support at 1-800-474-6836. If you live outside the US/Canada Region please click the link below to get the support number for your region.
http://www.hp.com/cgi-bin/hpsupport/index.pl
I hope this helps!
Regards
MechPilot
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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