Recovery Manager gone

Hey, today I wanted to recover my notebook to factory settings, but i realized that neither the recovery manager is installed anymore nor the f11 routine after reboot works. The weird thing is that the recovery partition (D is still available, but as mentioned before not the recovery manager. I did not do anything (I know you have to read this all the time). The program is just gone. Does it have something to do with installation of the latest bios version (f.60)? Product:HP ProBook 4530s Do you need the model and serial number? Best regards

Ok, I expected that such an answer would come. Unfortunately I did not make any recovery discs. I know which suggestions come next. Normally you have to do that....bla, bla, bla and now I have to order some discs, which I have to pay, right? But before I go on I want to clarify the following. The funny point is that the program itself is gone, altough I did not deinstall it and the partition is there as well. Normally, a program which does not get deinstalled should be on the system, right. I do not talk about the fact that it does not work or does not get started. That would be another point, but it is just gone, out of nowhere.

Similar Messages

Can not find recovery manager and have no disks to even start.

Ever since I got my laptop fixed I have been having a lot of problems My system was windows 7 and is now windows 8.
First it will not let me complete an update and on the screen it says it is reverting files.
Second when I first start up my computor it will not start up it does not do anything I even waited 1 hour today to see
if it would. and it still did not I turned it off and restarted it to get it to come on. I also even waited almost three hours to try and install updates, and the same error message that I talked about earlier appears, but before that message it had a message saying that it would be two days to complete the install the updates is this even right.
The last thing that I tryed to do well I watched on you tube how to do a system recovery, but I need the disks that I do not have so after watching the video I was very disapointed to find out that I do not even have a recovery manager so this computer is just giving me a whole bunch of problems, and I would hate to send it back yet again, because of this.
I am looking for another job right now and want to get busy and get my resume together and job applications together, because in about 4 days I go back to work and the job that I have now I do not get much time to do anything. So please help and I would like to do it all on line if posible. Thank you.

You have contradictions here.
The specs indicate that the computer came with Windows 8 installed, did you downgrade to Windows 7. If you did the recovery partition is certainly gone. Now you say you have Windows 8, how did you get it installed.
What update are you talking about, is it just one or many?
You say, " and the same error message that I talked about earlier appears, but before that message it had a message saying that it would be two days to complete the install the updates is this even right." Where did you get that message from, no way will it take two days to install an update.
If you desire recovery disks and If you live in the USA/Canada, call HP at this number 1-800-334-5144, and see if you can still get a set of recovery disks.
Otherwise http://welcome.hp.com/country/w1/en/support.html
Please mark my post as SOLVED if it has resolved your problem. It helps others with similar situations.

HP Envy 17-1181NR, Startup Repair / Recovery Manager / etc. not working

Okay, I've read some other similar threads made recently ("HP DV7 Recovery Issues", "HP Envy 17-2100ex") but feel I need to ask for help for my specific circumstances.
Model: HP Envy 17-1181NR
Product No.: YL747UA#ABA
SN: CNF0414VRL
Hardware: 17.3" Notebook, Intel Core i7-720QM processor, 750 GB HDD, 6 GB mem ...
OS: Windows 7 Home Premium 64-bit
Noticed computer was running really slow last night and this morning, ctrl+alt+del to bring up task manager, eventually saw that somehow (maybe with a recent upgrade?) msmpeng.exe was started and running, though I had disabled it long ago. I killed the process tree within task manager.
Looked online and read how much of a bother this msmpeng.exe can be and resolved to disable it again to keep it from starting automatically at Windows startup. So following what I read, ctrl+r, typed msconfig, used that to disable the antimalware services that launch/use msmpeng.exe and a couple other services that seemed completely unnecessary (I was 95% sure).
Restarted machine to have changes take effect, came back to it minutes later frozen at a wallpaper that's blue with light rays coming down through it, as with sunlight through water. Mouse cursor moves, but unresponsive to all keyboard and mouse button input. Later discovered this screen is the background to the Recovery Manager, which was hung...
Later discovered what had happened: that on the first restart, starting Windows normally, it reached a BSOD with message:
"UNMOUNTABLE_BOOT_VOLUME" ...blah, blah, blah, * * * STOP: 0x000000ED (0xFFFFFA80064D8C00,0xFFFFFFFFC0000185,0x00000...,0x00000...
Which flashed for a split second before auto-restart, this time stopping at "Windows Error Recovery" screen giving choice between "Launch Startup Repair" and "Start Windows Normally" again. The former happened automatically after 30 second or whatever time delay, and then after loading files, hung at the water-screen described earlier. I can repeatably encounter these two outcomes for the two choices on the "Windows Error Recovery" screen.
Hitting escape after restart, and hitting F11 for "System Recovery" takes me to same water-screen hang point. I tried looking at system info, then doing system diagnostics, tried different scans and eventually the system tune-up scan. This failed with:
Memory Test: PASSED
SMART Check: PASSED
Short DSTL FAILED
FAILURE ID: 94UFL3-5B65QF-XD002K-6OUL03
PRODUCT ID: YL747UA#ABA
Hard Disk 1
This made me think of a disc error and that I can't trust Recovery Manager to be launched correctly from the recovery partition, D:, so I popped in my recovery DVD (first of 5 burned from recovery partition much earlier). Choosing repair options in the startup from this disk, after changing the boot device order in the BIOS settings (F10), brought me to the very same hanging at the water-screen.
I then tried F8 for "Advanced Boot Options" and various safe modes with the intent of reaching a command prompt to run "chkdsk /f /r" and/or "fixboot". But it can't get past loading the CLASSPNP.SYS driver. And without a command prompt now, I can't very easily copy in a pristine CLASSPNP.SYS from matching model / OS.
Is this HDD gone bad, just coincidentally with what I'd changed? Or is this a software issue as I'd be inclined to believe? Any thoughts or inputs from anyone will be much appreciated. Thanks.

Hi
I found some info that may help you
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&dlc=en&docname=c01890478
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&dlc=en&docname=c01867124
Hope this helps.
***** Click the KUDOS Thumbs UP (Like) on the left to say 'Thanks'*****
****Make it easier for other people to find solutions, by marking my answer “Accept as Solution”&"Kudos"if it solves your problem.****
-VJ
Although I am an HP Employee, I am speaking for myself and not for HP.

Can no longer find Recovery Manager for Windows 8

I have a new HP Envy dv6t 7300 notebook. I have turned it on twice. First time I only created my computer name and user ID name and password. Second time (a few minutes ago) I activated Windows 8 and immediately went to create system recovery disks. I typed in the search box "Recovery Manager", clicked on it, and chose "Recovery Media Creation." It then gave me the message "You are only allowed to create ONE set of media recovery" to which I clicked on "I accept." It then took me to the screen that said "Please insert one of the following media". (I was following a you tube explanation of how to do this and so far everything was fine.) However, when it got to this screen, it appeared (from the you tube video), that I was supposed to click on my choice of the media I was going to use (either flashdrive, DVD, or DVDDL.) However, nothing would happen when I tried to click on "DVD". Instead, below the choices to use, the "gear" icon kept spinning, acting like it was going to do something....but it kept spinning and spinning. Since it said at the top of this screen "Please insert one of the following media", I thought maybe I needed to put in the DVD. So I did. Still nothing happened. The gear continued to spin. So I thought maybe the computer was hung. So I took out the DVD and closed out of Recovery Manager thinking I'd try again. Now, however, when I type in the search box "Recovery Manager" nothing comes up. Just the message "No settings match your search." Certainly I can still make these disks, right??? Certainly my "one" time isn't gone because I closed out. Please someone help me! Thanks
This question was solved.
View Solution.

Hello parob12,
You’re not able to create recovery media.
If it started the recovery creation, it might have counted that as the one set.
You can call HP and let them know what happened and they should send be able to send you a set.
Here is a link to the phone number.
Clicking the White Kudos star on the left is a way to say Thanks!
Let me know how everything goes.
Have a good day.

Problem finding HP Recovery Manager after it was uninstalled EliteBook Workstation 8560w

Hello All
i need help my issue is " i gave my friend my EliteBook workstation 8560w to use it in his job , when he broght it back to me i found that he deleted the orginal operating system and inistalled WINDOWS 7 Ultemate ,
i tried to reinistall my orginal operating system wich is WINDOWS 7 Professinal but i couldn't use the HP Recovery Manager becaouse it was gone during the formate my friend did to the laptop , i checked the HP REcovery partion and i found it still safe so now i need the HP Recovery Manager to reinistall the orginal Oprating system and the orginal Drivers from the Recovery partion could anyone help me to get it please
please forgive me for my bad English its not my first language
thanks alot

Phone HP Support to order Recovery Media.Worldwide contact info can be accessed here>>Contact HP
You can also try this procedure which has worked for many owners.
1.Right-click on "Computer" icon and select manage.
2.This will launch the Microsoft Management Console.
3.On the left side of the MMC, click on "Disk Management" and it will show you all of the partitions.
4.Right-click on the "HP Recovery" partition and select "Mark as Active Partition."
5.When the warning prompt appears, select "Yes" - Reboot and it will automatically boot into the Recovery Manager.
******Clicking the Thumbs-Up button is a way to say -Thanks!.******
**Click Accept as Solution on a Reply that solves your issue to help others**

HP Recovery Manager disappeared

Hi,
after repair of my Notebook HP ProBook 4530s (problems with hard ddisc) the HP Recovery Manager totaly disappeared, ESC + F11 doesnt work - HPRM simply doesn´t appear. Any idea? I wanted to reinstall my Win7...
Thanks very much!

Once the recovery partition is gone, its gone. You will have to use recovery disks to reinstall Windows.
Please mark my post as SOLVED if it has resolved your problem. It helps others with similar situations.

Hp recovery manager pavilion dv7 windows 7 64bit not installed correctly

I'm trying to reinstall Recovery Manager after a hard disk replacement. I have a HP Pavilion dv7 4060si running Windows 7 Home Premium 64 bit. I've downloaded sp45602 and installed it. It did not install properly. When I went to the SwSetup/sp45602 folder and clicked RecoveryMgr.exe I got a message that a DZIP32.dll file was missing. I downloaded it and dragged it into the SwSetup/sp45602 folder. Then I got a message that HardDisk.dll was missing. I downloaded it and dragged it into the SwSetup/sp45602 folder. Then I got a message that PRRC.dll was missing. I downloaded it and dragged it into the SwSetup/sp45602 folder. Now I get a message in Turkish that translated by Google reads: Recovery Manager driver failed to start. To apply you will need to reinstall.
I've deleted the SwSetup/sp45602 folder, downloaded the sp45602.exe again and gone through the same process to get the same result. What is missing from my software?

Did you resolve this?
I'm getting the same issues!

Problem With Pavilion DV6 3052nr Recovery Manager!!!!!!!!

1. HP Pavilion DV6 3052nr
2.Windows Seven HomePre OA x64
3. On Recovery Manager : I Deleted all of my parttions on my hard disk. then when I used recovery disks to restore it to its factory set , after extracting the image files on disks to the hard drive , system restarted and boot to the Recovery manager with " Restore Incomplete " error. Just help me,pleaseeeeeeee

Hi:
You may have to purchase a set of HP recovery disks or if you can read all 25 characters of the W7 product key on the bottom of your notebook (DON'T POST IT), you can do this...
If you can read the 25 character Microsoft windows 7 product key, you can download plain Windows 7 ISO files to burn to a DVD for the version of windows that came installed on your PC, and that is listed on the Microsoft COA sticker on your PC's case.
Burn the ISO using the Burn ISO option on your DVD burning program and burn at the slowest possible speed your program will allow. This will create a bootable DVD.
Or use the Windows 7 USB/DVD installation tool to compile the ISO file you download from Digital River. Link and instructions below. You need a 4 GB flash drive to use the USB method of compilation.
http://www.microsoftstore.com/store/msstore/html/pbPage.Help_Win7_usbdvd_dwnTool
Use the 25 character product key on the PC to activate the installation.
The key will activate either a 32 or 64 bit installation.
Then go to the PC's support and driver page to install the drivers you need.
Link to the W7 ISO file downloads is below.
http://www.mydigitallife.info/official-windows-7-sp1-iso-from-digital-river/
Paul

Recovery Manager not present and cannot install it

I am working on a friend's computer as a favor as he knows nothing about computers. I know some, but not much/enough about HP's. Windows failed so I entered Recovery Manager (f11) and made a backup image ( it had never been done on this computer) to a USB, Sony 32 gb. When I tried to boot from the USB during system recovery it would not boot. I tried changing BIOS settings removing protected boot and switching to legacy boot device, but it still would not boot. So I had downloaded a Win 8 install ios, burnt it to a DVD. It installed Win 8.1 fine, but it did not allow me back into Recovery Manager. I tired to use the Restore System but it still did not boot from the USB. Recovery Manager does not run. The restore partition is intact on the hard drive, so I have been trying to reinstall Recovery Manager with Windows running from RM/Tools/Rita-Tools/HPRecovery.exe. It will not finish installing RM. So I tried to install it from SW setup/RM4Win/installer.msi, but gives me "a script for this install to complete could not run. Contact your support or package vendor." Another time I tried it said the path was incorrect. I even tried copying the recovery image from the USB to the RM folder on the recovery partition but that gives me an incorrect path message too. I tried to find a file suggested on C;\Program files (x86)/Hewlett-Packard/HPRecovery Manager/Rebecca.exe but it is not there. I read that some USB's are not compatable but it did not giv e a compete list, only a few examples. Don't know where to find that list so I can buy another USB and copy the image over to it. Please, anyone, who actually with some indepth experience, would you help? I don't have much hair left from pulling it out.

WHen you get trouble with msi files you usually need the Microsoft Installer cleanup utility.
Here is a method for removal of iTunes and related programs with clean up and reinstall.
Download a fresh copy of iTunes and the stand alone version of Quicktime (the one without iTunes)
http://www.apple.com/quicktime/download/win.html
http://www.apple.com/itunes/download/
Download and install Microsoft Installer cleanup utility, there are instructions on the page as well as the download. Note that what you download is the installer not the program – you have to run it to install the program. The installer doesn't give any message to confirm the installation.
http://support.microsoft.com/kb/290301/
(To run the program – All Programs>>Windows Install)
Now use the following method to remove iTunes and its components:
XP
http://support.apple.com/kb/HT1925
Vista
http://support.apple.com/kb/HT1923
*If you hit a problem with one of the uninstalls don't worry*, carry on with the deleting of files and folders as directed in the method.
When you get to deleting Quicktime files in the system32 folder as advised in the method, you can delete any file or folder with Quicktime in the name.
Restart your PC.
Run the Microsoft Installer Cleanup Utility. (Start > All Programs > Windows Install Clean Up)
Remove any references you find to the programs you removed - strictly speaking you only need to worry about those programs where the uninstall failed.
If you don’t see an entry for one of the programs that did not uninstall, look out for blank entries or numeric entries that look like version numbers e.g. 7.x for Quicktime or 1.x for Bonjour.
restart your PC
Install the stand alone Quicktime and check that it works.
If it does, install iTunes.

Can't re install HP Support Assistant nor HP Recovery manager

Both HP Support Assistant and Recovery Manager stopped working. I've tried to uninstall them and when I reinstall I get the following error messages:
"microsoft .NET framework 3.5 is not installed. It is required in order to Proceed with the HP support Assistant Installation. You may use windows update to have this component installed."
Well, the thing is: I use windows 7 and I have Microsoft .NET framework 4
Can anyone help? my notebook is
HP Pavilion dv6-6135dx Entertainment Notebook PC
This question was solved.
View Solution.

Install this http://www.microsoft.com/en-us/download/details.aspx?id=21
Then try reinstalling it again.
THX

Getting an error message, not enough space, when doing a file backup in HP Recovery Manager

Hi
I have a Pavillion dv7-6b32us using Windows 7 64 bit
Laptop will not boot. (A seperate issue that I have posted on the Laptop Freezes board) and Im trying to backup my drive through HP Recovery Manager. I get a message that there is not enough space available. Is there anyay to backup my drive to save the info?
This question was solved.
View Solution.

Hi,
Choose yes.
Regards,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Microsoft MVP - Windows Experience

Windows Vista / 7 Recovery manager installer?

I have a TX2500. Recently, the OS was corrupted warranting a format and reinstall.
Since I was unable to enter Windows to do this, I was unable to restore from the recovery manager. F11 doesn't work.
I don't have the ability to create a recovery disk, or USB drive, because I am unable to get into windows.
What I have been able to do:
reinstall a different OS (windows 7) without a product key for the purpose of troubleshooting only.
What I need to do:
Install the HP Recovery manager into windows 7 in order to a) run recovery from my recovery partition, or b) create a recovery disk / USB.
I am absolutely baffled that the recovery partition is not a stand alone installation, and instead requires a program to be installed and run from a functioning windows installation.
In order to install windows again, I need the recovery manager. In order to get the recovery manager, I apparantly have to reinstall windows.
After scouring the site, I've found a dozen references from "hp employees" to recovery manager patches. These do not help me, because I no longer have recovery manager.
All I need is the full installation for Windows 7 recovery manager, or some other way to access this apparantly useless lump of wasted hard drive space known as the "HP_RECOVERY" partition.

Thanks for the download.
Well, I've tried that download every way I could think of on multiple computers. All that ever happens is the file is unpacked, a "power recover" icon shows up on the taskbar (in the running programs section) for several seconds, then disappears. When running the installer directly from the unpacked files, the same thing happens.
I've tried this most recently on a clean format / install, then unpack / run the file, then restart when it finishes. Nothing appears under installed programs, nothing comes up when searching for it.
Each of the computers I've tried this on is running Windows 7. One of them is an identical laptop with the same recovery partition that was formatted and had Windows 7 installed on it a while ago. The only HP software it has are the drivers.
I don't have any versions of vista lying around, other than the inaccessible data in the recovery partition. I'd have to dig around a bit to find an old version of XP to try that, but I really haven't had time to do that recently. Ideally I would like to be able to install the HP Recovery Manager in windows 7, and use it to a) restore the stock version of vista on the laptop, or b) create a backup disk, and use that to install the stock version of vista to the laptop. The reason I can't just leave windows 7 on the laptop is because it's the installer for another computer, and I don't have a license for it.
Can you think of any other installers that work to put the recovery manager on a windows 7 computer?

HP Pavilion dv7-1285dx - No F11, Won't Boot Windows -- Recovery Manager PATH?

I am repairing an HP Pavilion dv7-1285dx for a friend. I have restored countless other computers but this one has driven me up the wall after 7 hours of trial and error and web searches.
Here's the deal:
--The computer came with Windows Vista
--The owner upgraded it to Windows 7 this past fall
--The comptuer came in contact with malware and will not boot
--When booting, the computer will slowly attempt to load Windows, will make it to the "welcome" screen, then restart itself, creating an infinite loop
--I do have a recovery DVD for the computer; the owner burned it apparently in late 2010
--I am proficient in MS-DOS and am comfortable using the command prompt
--The command prompt is the only way I can operate this computer at the moment. I do not have access to Windows of any sort, let alone the web
--I do have two other computers here that are mine, both are Macs and one dual-boots into Windows; I do have a few flash drives and can burn optical media if necessary
The F11 key does not work on this computer to bring up the recovery manager. I know why, too--the machine was upgraded to Windows 7, which wiped out the connection between the key and the program.
My hope is that I can find the path of the recovery manager somewhere. There was a windows.old directory on the drive; I was able to change it to Windows (the existing Windows was renamed windows.scrap).
This enabled me to at least get to an OS selection screen. There were three options: 7, 7 (recovery), and Vista (recovery). None of them are able to get me into Windows. The Vista option states it is corrupt while both 7s will try to unsuccessfully repair themselves.
I can, however, access the command prompt through the Windows recovery program (NOT the HP recovery program, which I need to restore anything from either the partition on the D: drive or the DVD).
I did notice all of the files on the DVD were in .zip format once I got deep enough in a directory. I'm debating about extracting them on one of my other comptuers to see if I can just get them over on another device, but my only external hard drive is Mac formatted so I'll have to use a USB stick.
There have been queries about this out there referring to making the D: partition active. However, all of these solutions require Windows, which I cannot use. The same is true of downloads.
My biggest question--where could the recovery program be buried? I would be willing to bring files over on another device IF AND ONLY IF THEY DO NOT REQUIRE WINDOWS.
The SMINST directory within Program Files (x86) is not present.
Basically, I need a DOS-compatible, non-Windows, way to restore this computer.
I have no other Windows installation discs for the machine currently with me. Also, the COA sticker on the bottom of the computer is extremely worn and I can only read a few digits of it, so I can't use that for a restore I guess.
On a final note--the fan in this comptuer is extremely annoying; any way to turn it off besides just the switch in the BIOS that toggles whether it runs all the time?

You don't need to be in Windows to mark the D:\Recovery partition Active. Just boot with a utility cd with the disk management capability. If you don't have one_Scroll down on the page and get>> Bootable CD If you don't have a burning app that can burn an ISO to cd get>> ImgBurn to burn the iso image to cd-a guide on using ImgBurn to write an ISO to a disc is> Here. Once created, boot from it.
Btw-have you tried booting from his Vista Recovery DVD? With the first disc in the CD/DVD drive power on the laptop and immediately tap Esc to bring up the menu. Then tap F9 Boot options. Use the arrow key to move down & highlight the Optical drive then tap Enter key. (No key is needed with Recovery DVDs)
******Clicking the Thumbs-Up button is a way to say -Thanks!.******
**Click Accept as Solution on a Reply that solves your issue to help others**

Where can I download HP Recovery Manager for my TouchSmart 610--1150xt running WIndows 7 x64?

Many users would prefer a clean install of Windows with the option to install only those applications that they personally find useful. Currently, if performing a clean install of Windows -- even if creating recovery disks and maintaining the HP recovery partition -- it is not possible to access the Recovery Manager with the option to re-install only the drivers and any useful preinstalled software. The only options under these circumstances is to perform a system restore back to the factory state thus removing an separate clean installation of the operating system or reinstalling the limited number of drivers and applications available for the TouchSmart from HP Support.
If it were possible to reinstall the HP Recovery Manager software, it should also be possible to selectively re-install needed drivers and applications from the recovery partition using the "Software Program Reinstallation" and "Hardware Driver Reinstallation" options. These options are not available from the boot menu or reinstall disks.
I have found downloads for the Recovery Manager software specific for Windows Vista and for certain specific HP laptops running WIndows 7, but I have been unable to locate a similar download for the TouchSmart 610 AIO. Has anyone located a download of the HP Recovery Manager software applicable for the TouchSmart 610?

This procedure uses the original factory installed HP OEM Windows product key and HP OEM certificate and requires the HP BIOS to have SLP/SLIC v2.1. This procedure will install a completely clean Windows 7 installation and may require the installation of HP drivers. Some HP drivers and/or HP software needed by your computer may not install because the OS is no longer branded as "HP". Please create your personal HP Recovery Disc set before continuing with these instructions. Back-up all of your personal data and files before proceeding with this process.
1) Download and unzip ABR Beta for Windows 7. Here is the main page to ABR for Windows Vista. Please follow the "How to use it" section for information and instructions on how to use it. These steps apply to Windows 7 as well. Perform the "activation backup" on your original hard drive with the factory HP OEM Windows installation, saving the backup files in several locations (USB stick, SD card, external drive, etc.).
2) Download your version (the version that was preinstalled on your HP computer) of Windows 7 from Official Windows 7 SP1 ISO from Digital River. Using the built-in Windows 7 CD/DVD burning software, burn the downloaded Windows 7 ISO image to a DVD.
3) Install Windows 7 from your new "Windows 7 disc" to your SSD, following all prompts as needed. Don't enter a Windows product key and don't allow Windows to try to auto-activate. After the Windows installation is complete, run ABR "activation restore" to "install" the previously backed up product key and certificate. Verify that Windows is activated, if not activated... repeat "activation restore" until Windows 7 is activated.
++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
I, personally, have used the above procedure with great success on many HP desktops and laptops. I can't comment on how well it works with HP TouchSmart computers as I haven't had one to experiment on until recently.
++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
Frank
{------------ Please click the "White Kudos" Thumbs Up to say THANKS for helping.
Please click the "Accept As Solution" on my post, if my assistance has solved your issue. ------------V
This is a user supported forum. I am a volunteer and I don't work for HP.
HP 15t-j100 (on loan from HP)
HP 13 Split x2 (on loan from HP)
HP Slate8 Pro (on loan from HP)
HP a1632x - Windows 7, 4GB RAM, AMD Radeon HD 6450
HP p6130y - Windows 7, 8GB RAM, AMD Radeon HD 6450
HP p6320y - Windows 7, 8GB RAM, NVIDIA GT 240
HP p7-1026 - Windows 7, 6GB RAM, AMD Radeon HD 6450
HP p6787c - Windows 7, 8GB RAM, NVIDIA GT 240

Recovery Manager / Windows 8 / Failing to restore / discs purchased from HP

Last week I purchased a set of recovery discs directly from HP.com. Before this my laptop was running perfectly fine, no issues at all. I purchased the discs in hope of restoring my laptop to its factory settings. After receiving the first set of discs I inserted the first disc and powered my laptop down and then powered it back up. I then proceeded to follow the instructions presented in the interface. I noticed when I got to the 4th disc, the "Application and Driver Recovery DVD", that the image was not taking at all. After such I received the following message in Recovery Manager: "In most cases, recovering the hard drive will fix your problems. If your problems continue, you may need to contact HP Support. Find HP Support contact information in your PC documentation".
From there I clicked on the "finish" tab that resulted in the laptop powering down but not rebooting. So I powered it back up manually where I received the infamous "Boot Device Not Found / Please install an operating system on your hard disk / Hard Disk (3F0) / F2 System Diagnostics" message. I was immediately alarmed. I proceeded to repeat the system recovery instructions once again. These were the instructions provided by HP along with the recovery discs.
Once again I received the same messages, the same results. So I immediately contacted HP support. The first agent I spoke to acted as if he had never heard of the "Boot Device Not Found" problem, which I now know is very common with HP notebooks. He diagnosed the problem as faulty recovery discs, thus he had a new set expedited to my home. I received them a few days later, the exact same set of discs and instructions. Of course I was feeling weary about things at this point. And as I expected I received the exact same results as I did with the prior set of discs.
So once again I contacted HP support where they looked into other problems, such as the health of my HDD. But the HDD passed both the quick check and the extensive check. Like I stated earlier, before I started the recovery process with the HP discs I had no problems with my laptop at all, including my HDD. So the agent had me go through the BIOS solution that I have seen others use on here, where legacy mode is enabled. This solution to failed.
I've also tried resetting the BIOS to it's default settings. I've also carefully removed my HDD and reseated it nice and snug. After doing so I ran the diagnostic tool, and once again the HDD passed with flying colors. HP support finally suggested, as I was already expecting, for me to have the laptop sent off to them to have it repaired. This is not an option. It was a perfectly running machine before I ran the recovery discs and it should be the same now.
But one thing I did notice from the get go, after receiving the first set of discs, and researching what the interface of the recovery manager should look like (http://support.hp.com/us-en/document/c03489643), was the fact that the interface established by the windows 8 recovery discs that I received, look nothing like that found on the HP support site. It also never gave me the option, like it states in the instructions that were provided with the discs, to select either a "Factory Reset" or a "File Backup Program". The system recovery instructions are dated as Second Edition: March 2014 but the 3 operating discs are dated 2012 with the Driver disc being dated 2014.
Like I stated before, after running all 3 operating discs through, without interuption, the Driver disc does nothing when asked if I have a supplemental disc. With that all being said, has anyone ever been provided the wrong set of recovery discs directly from HP? Or do you know of another solution that might solve my dilema? Any help or suggestions would be sincerely appreciated.
I'm just wondering if I might have received a set of discs intended for let's say a desktop system running Windows 8 instead of the ones needed for a laptop.
The following is the name and part # of the discs that I received: "System Recovery DVD Windows 8 Recovery Media for Windows 8 Products". 1st disc: 708664-001, 2nd disc: 708665-001, 3rd disc: 708666-001, 4th disc (Application and Driver): 712189-B26.

GRuss wrote:
Did the replacement disks work? I have the exact same problem, hours on the phone, no solution except send to them with more money
Nope. I gave up trying to get real support and a resolution from them. You'd think they would have at least a few local American reps to communicate with, but I guess HP is too **bleep** cheap to pay a few extra bucks to hire such people!
Anyhow I took a different route in restoring my operating system, thanks to an individual on another tech site. He gave me a link to an ISO file that at least got me back up and running.
And don't, whatever you do, send them anymore money. It's a complete ripoff, complete sham. After, like I mentioned in one of my earlier posts, communicating hours after hours with HP support over this matter I was told I would receive a full refund, even though the discs sold to me originally had already blown out my Windows 8 operating system. I reluctantly agreed. I just didn't want to deal with them anymore. Over a week had passed and I saw that my credit card had still not been credited like I had been promised by the HP rep. So I called back to see what was going on with it.
Once again I was put through the ringer, told to call this and that number, connected over and over with different Indian reps. Finally one, after speaking with her supervisor, told me I would NOT be receiving a refund because I had received and used the discs. I finally stopped being polite at this point. I blew up on the phone! These effers admittedly sent me the "copied wrong" discs not once, but 3 freaking times! Thus blowing out my operating system! Prior to being told I would receive a 100% refund, I offered to go directly to the HP distribution center where the discs originated from. Ironically it's only about 40 miles from my home. I just wanted to take my laptop there with me to find the correct software to restore my operating system. But they, the HP reps, would not allow such. Complete BS!
Thankfully I was able to contact my credit card company and was able to dispute the charge. When I told the "American" rep that I was having a problem with HP he started chuckling. He pretty much told me that HP was one of the most disputed companies out there. He took care of everything for me. I was able to get a full refund for the time being.
I will never buy another HP product again. And this is coming from someone who has not only an HP laptop but a 2 year old desktop as well, and not too mention my HP printer. After this ordeal they, HP, will never get a dime from me again!

Recovery Manager gone

Similar Messages

Maybe you are looking for