Recovery Manger backup not restoring user documents only public

I had a problem after a Windows Update on 14/02/15 - my laptop refuse to reboot, instead it sat with "Restarting Windows" for about 8 hours before I resorted to power down and restart.
It got worse from then on in...the laptop then refused to boot, kept going to to the Recovery Manager, but every option resultedin returning to the same page. Tried to use MS System Restore from within recovery manager bu it told me there were no system restore points.
I tried everything, but always vame back to Recovery has encountered an error, or no changes can be made, and still couldn't boot. So I used the Reset my files option and created a backup data set to a USB drive.
The reset option didn't work either - it only got me as far as the Windows logon screen and only listed administrator as a user, not my normal user accont.
Clicking on the administrator account and entering a password or even no password resulted in the message your administrator account has been disabled contact system admin.
I googled account recovery info, tried to enable the admin account using cmd but still no good - So I did I full recovery fresh install and proceeded to install all HP and Windows updates (except the 14/02/15 one)
I created my user accont using my MS credentials as before, then once everything was setup proceeded to use the Restore file from the USB backup. I had expected the backup to restore the items to their original locations, however this wasn't the case they are restored to new folder, but still in a directory tree so not too bad.
I was then horrified to find that whilst the backup file list showed all of the documents, images etc in my user account the files that are restored do not include the documents and images from my user account, only the public documents.
In the found file list of the backup, it lists my user account folder as found.000\my documents etc. when you explore the individual swm backup files - within them are the original files, unnamed and no file extensions so restoring them and adding file extensions manually for over 10,000 documents would be a nightmare.
Has anyone experienced the same issue - all I wanted was my document files to be restored and thought that using the Recovery Manager software to create what it told me was a successful backup would have achieved this. Especially as the found file list shows the docs I need.
So in a nutshell I have an apparently successful backup archive, that doesn't want to restore named user account documents...any ideas would be appreciated.

@MarkW-UK
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After rescue and recovery, I can not find the documents

After rescue and recovery, I can not find the documents created after the restore point date.
Moderator note: subject line adjusted for clarity.

Hi,
not sure, what exactly the description should tell me, but I guess, that your scenario is like this:
- you captured some RnR backup
- made some changes to the system
- restored the backup
and now the changes, that you have mde afte the backup was captured are gone.
If this is your case, then this is a correct situation.
The backup will restore the whole system back to the stage, as you selected, while it will remove/modify the packages, that have been changed/created after the time, when the backup was captured.
In the stage, where you have restored the system, you had the chance to save some files, but as it looks, this did not happened.
Please correct me if I understod it wrongly.
Cheers

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Hi:
You will either need to see if you can get a set of recovery disks for your PC by reading the info at the link below, or make your own W7 DVD.
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Recovery Manager could not restore Presario CQ56 & system won't boot, gives error BOOTMGR is missing

1. Product Name and Number
Compaq Presario CQ56
2. Operating System installed (if applicable)
Windows 7
3. Error message (if any)
from error log:
Hard Disk (result-failed) id# UAMBXQ-5H06AK-XD003F-618U03 HARD DISK 1
Start-up (result-failed) id# UAMBXQ-5H60AK-XD003F-40G403 MEMORY MODULE 2
4. Any changes made to your system before the issue occurred
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This question was solved.
View Solution.

Hello crossurmind.
What sorts of issues led up to the computer originally not booting? Were you getting a lot of blue screen errors?
The two items you posted from the error log seem to indicate that it is having trouble reading the hard drive and possibly the memory. After trying the restore it seems that it failed causing the boot section of the install to "not be found."
I think you should begin by using the built in tests for the hard drive and memory located in the BIOS. Follow this document to perform the hard drive test. All you'll have to do is repeat the process and select "memory" in order to perform the memory test. Make sure to post the result of both of these tests.
I will await the results; have a great day!
Please click the white star under my name to give me Kudos as a way to say "Thanks!"
Click the "Accept as Solution" button if I resolve your issue.

IPhone Backup not restoring correctly

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[5940 @ Sat Sep 28 18:08:13 2013] [(unknown facility) iTunes.exe] AMDeviceSecureTransferPath (thread 6800): disableDelta: FALSE
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Officejet Pro 8620 will not print old documents, only newly created ones

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This is very peculiar @bmphr
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Can not restore user database

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Why did you restore the master database? [This is not a normal step to take in recovering a user database.]
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HT201263 my iphone 4 went into recovery mode & will not restore. Unknown error 21 comes up on iTunes. Please can someone offer any ideas for a solution?

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Recovery Manger backup not restoring user documents only public

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