Recovery mgr.exe - Application Error

I have purchased compaq presario CQ61 312TU notebook in 2009 but my windows crashed. I have recovery drive and discs too.As my laptop isn't starting ,i decided to do recovery. After powering on,i press esc,then choosed Boot device option to CD/DVD ROM.After that I performed recovery using recovery discs.It shows RecoveryMgr.exe-Application Error.
Also When i starts laptop it shows "Serial number not found".

It appears that crucial info ,such as Serial, is missing from BIOS. This will prevent Recovery from working. This error requires service from HP to correct the info. I may be able to get some help. Could you send me an email address via PM? Also what country are you in?
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