Recovery Mode Muvo N

ok, this is making me nuts. i'm trying to upgrade the firmware for my muvo n200 and i've followed the instructions below to the T. everything works fine, until i get to #8. i run the firmware update program and i get an error message, put your player in recovery mode before upgrading firmware, and it will not let me proceede. what am i doing wrong?
<A href="]Zen Nano Plus, Zen Nano, MuVo N200, V200, MuVo TX FM, MuVo TX, MuVo NX, and the original MuVo players<IMG height=0 src="http://dmzweb4.europe.creative.com/wwimages/style/arrow.GIF" width= border=0>[/url]
Unplug the player from a computer if it is plugged</LI>
Install the latest driver if you have not done so. If you have a Creative MuVo, MuVo USB2.0, MuVo TX FM, MuVo N200, MuVo V200, Zen Nano, Zen Neeon or Zen Nano Plus player, you can download the file <A href="]MStorage_PCDRV_LB__07_00_250.exe.[/url]</LI>
Remove the battery from the player (except <B>Zen Neeon</B> which has a built-in battery).</LI>
Press and hold the <B>Play</B> button while connecting the player to the USB port.</LI>
Continue to hold the <B>Play </B>button for about 0 seconds after connecting your player is connected to the USB port.</LI>
When the <B>Find New Hardware</B> dialog box appears on your PC screen, release the <B>Play</B> button.</LI>
If this is the first time a player is installed as Player Recovery Device, Windows will find a Player Recovery Device (or USB Device), and prompt you for drivers. Click on No, and select "Do not search. I will choose the driver to install". Windows will install the drivers automatically.</LI>
Once it is installed, you can then update the player's firmware.</LI>

None of this works. I first tried downloading the firmware update. When I tried to install it, the add new hardware box wouldn't look for it. It insisted on looking for some *.sys file. I saw something about a file called MStorage_PCDRV_LB__07_00_250.exe. As usual, there is no explanation anywhere about what it does or how it relates to the player or the firmware update.
Anyway, I tried installing it and then tried installing the firmware. It still doesn't work. The firmware can't find the player and I get an error message that says "media state not initialized" or something like that. I checked the device manager does show player recover and not Muvo N200.

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