Recovery Not Completely Deleting All Files

I wanted to have a clean start but after two recovery tries I am unsuccessful. The first time I tried to use the recovery from my hard drive but programs I had installed are still showing up and even files such as pictures and music are still there. I decided to try the recovery from the DVDs I created but came out with the same result.
How can I do a complete wipe and have a clean start?
Qosmio X505-880 with Windows 7 64-bit
Thanks!

I followed the process exactly as specified in the user manual (only very slight variances between exactly what it said & what was on the screen).
The first time from the internal drive:
- Press and hold the 0 (zero) key on your keyboard while powering on the computer.
- A warning screen appears, stating that when the recovery is executed all data will be deleted and rewritten. Click Yes to continue.
- When the Toshiba Recovery Wizard opens and the Selecting a process screen displays, select Recovery of Factory Default Software and then click Next.
- The Recovery of Factory Default Software screen appears. Select Recover to out-of-box state.
- Click Next. A confirmation message displays reminding you that all data will be lost during the recovery process. Be sure to save your work to external media before proceeding.
- Click Next to begin the recovery. When the process is complete, a message displays indicating that the internal storage drive has been recovered.
The second time from the recovery DVDs:
- Insert the first recovery DVD into your optical drive and power on the computer.
- When the initial screen displays, press F12. The boot menu appears.
- Using the arrow keys, select the DVD option and press Enter.
- The Selecting a Process screen appears. Select Toshiba Recovery Wizard and then click Next.
- A warning screen appears, stating that when the recovery is executed all data will be deleted and rewritten. Click Yes to continue.
- When the Toshiba Recovery Wizard opens and the Selecting a Process screen displays, select Recovery of Factory Default Software and then click Next.
- Selected "Recover to out-of-box state—If you want to recover the original factory image (returning the computer to its out-of-box state)."
- Follow the on-screen instructions to complete the recovery process.
- When the process is complete, a message displays, indicating that the drive has been recovered.
Apparently Toshiba can't figure it out either... Been waiting since this morning for a senior technician to call me back as their first line of "tech support" is completely useless... Very disappointed with the customer support- or lack there of- I've received so far!

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