Recovery Problem HP DV7 4285dx

I had deleted the recovery partition from my laptop after making the recovery disks. I tried to restore my laptop to factory settings using recovery disks. But it showed that my hard disk was formatted and 83 % of the factory image was copied to the hard disk and then a error occured that you cant restore your computer to factory settings using this factory image. I tried that 4 times including Minimized recovery also. Please provide me a solution as my laptop is not starting.

I would recommend booting into the UEFI Diagnostic menu by tapping the "f2" key while booting and running the start up test.
If your drives pass then you can order recovery discs from support, or on-line.
If the drives fail then you need to get support for that issue first.
I am an HP employee
Knowledge is power...Power to the people

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Windows 8 HP Pavilion dv7-4285dx Upgrade results in black screen after intallation finalizes.

I have a 2011 HP Pavilion dv7-4285dx with Windows 7 64 bit Home premium installed. The notebook/laptop has a AMD Radeon HD 6300M series display adapter with driver version 9.2.2.0 dated 9/27/2012 and an ATI technologies Intel HD Graphics display adapter with driver version 8.7771.1.0. The notebook/laptop has not had a hardware upgrade and contiains the orignal factory OS. BIOS is current to latest available.
The issue I had while upgrading to Windows 8 is after the install finalizes (settings and preferences are entered) and the system boots to the tiles screen, the display works fine. Clicking to the desktop works only for a few moments before the screen goes dark. Pressing the power button and/or closing/opening the lid results in at times a black screen (no power to the screen) or black screen (power to the screen) or a black screen where only the mouse pointer is visible and moves around the screen. Restarting the computer results in a repeat of the issue at times while other times it will boot directly to what appears to be the windows desktop. You can interact with the file folder icon on the task bar as well as internet explorer, and you can get the charms bar and tile screen. Any attempt to open computer management or any control panel or task manager will open the window as an icon on the task bar. You can mouseover the icon to "preview" a small version of the window but you can not click on it to maximize.
I attempted the following workarounds:
1) Clean install of Windows 8: Installs but fails with same result as above
Refresh PC from windows 8 rescue media: Works slightly longer until AMD driver fails and then reverts to situation above.
2) Uninstalling all display adapters (via computer management) and then upgrading to Windows 8: Results in microsoft drivers getting installed, works much as refresh above until AMD driver fails and then reverts to above situation.
3) In Scenarios 1 and 2, I also tried to use windows update within Win8 to update the drivers there are updated MS drivers available ,(dated as late as 10/27/2012) but intalling those drivers also resulted in a failure of the adapter within a short period of time as did NOT updating the drivers.
4) Disabling display adapters and then restarting: Results in a BSOD (Blue Screen) IRQL_NOT_LESS_OR_EQUAL Stop: 0x0000000A error during boot as the OS runs into trouble with the driver before Windows 7 boots. This happens if one or both drivers are disabled.
5) Disabling display adapters before in-place upgrade to Windows 8 results in the Windows 8 equivalent of a BSOD and results in the system shutting down and then reverting to Windows 7.
Through research, I determined some ppl had luck connecting another monitor/HD TV through VGA/HDMI and then using the function-screen button to switch, with my system this resulted in the same issue displayed on the TV/Monitor. There are also updates to ATI and Catalyst center available including drivers and installing these do not remedy the issue. Intel was checked and there are no drivers available as HP uses a "custom" driver for intel. Attempting to install any of these Intel drivers will result in a fail with a compatiblity error.
Windows 8 has no safe mode ability from the windows 8 rescue media disk, you cannot F-8 as you could in the preview. Safe mode must be reached via charms, settings, startup and then selecting safe mode as a boot option, which is not available as the display adapter malfunctions. In those scenarios where I was able to get a windows desktop to boot up as in the first paragaph I can get to the restart settings via charms, but clicking to bring up the restart menu requires another window to open which is only visible as a "preview" on the windows task bar.
if you are going to attempt to try any of these,
1) Use a third party software to image your pre-win 8 upgrade system that you can boot into from USB or CD;
2) Before starting the process, disable the UAC prompt and remove any passwords from logon, as those things will require you to interact with the OS and you will not be able to do this when the adapters fail. The screen will shadow out as it usually does but the prompt will not be viewable.
3) Create an ISO image of the Win8 install media and write down the product key. If you are able to get a successful boot, before the drivers fail, create a Windows 8 rescue media disk.
I spoke with HP tech support this morning (10/29/2012) they are aware of the issues and they lie with the display adapters. They are working toward a solutuion but there are none available at this time and no date when they will be available. They recommend checking the support website and having the web page autoscan your PC as the drivers will show there when they are posted and they will be installable from Windows 7 so there will be no issue with upgrading to Windows 8. Bottom line, do not upgrade to Windows 8 at this time.
MS Tech support escalation tier reps also informed me there is no present workaround available.
Hope this helps and saves somebody some time!
JJ

My laptop sat at BestBuy from Friday night until today (10-31-12)! They couldn't figure out how to fix the problem so I finally told them to revert my latop back to Windows 7! I hope HP reads these and will hurry up and make the updates needed so that I can run Windows 8 on my Laptop! I just bought mine in July of last year there is nothing wrong with it and after dropping about $1200.00 for my dv7-4285dx along with the Best Buy Geek Squad package I do not feel like having to drop more money into another laptop!! PLEASE HURRY AND FIX THIS I DIDN"T DROP $69.99 plus tx to not be able to use Windows 8! Even before I did the upgrade I had the GEEk Squad check to make sure I could make the upgrade and was told this laptop well surpasses the required minium to run Windows 8!!!!!!

Pavilion dv7-4285dx no longer charges when plugged in

Hi,
My Pavilion dv7-4285dx laptop is no longer recharging the battery. I'm running Windows 7 Home Premium. The power settings are set to performance level (not an HP setting, but a Windows one). The power cable and charger box appear to be okay. Any thoughts?
Thanks
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Hi,
Please try:
Disconnect AC (Charger),
Shutdown the machine,
Remove battery,
Connect AC,
Reboot the machine,
Open Decive Manager,
Under the Batteries category, right-click all of the ACPI Compliant Control Method Batterylistings, and select Uninstall,
Shutdown the machine,
Disconnect AC,
Insert battery,
Connect AC,
Reboot the machine.
Regards.
BH
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Hp pavilion dv7-4285dx won't turn on

hp pavilion dv7-4285dx won't turn on
it's was working fine then stop.. next day worked and stop... now it's not working
battery light flashing...
trid hard reset like everyone saying that hp has a problem and we have to hard reset by holding power without cable or battery.
http://www.youtube.com/watch?v=8sRQclCLRL0
http://www.youtube.com/watch?v=nVULC7MRPQM
http://www.youtube.com/watch?v=sQgu1lpK_cM
what to do

Have you tried starting it without battery?
Have you reseated memory.
Try removing 1 stick of memory and see if it will start. If no joy,switch the memory sticks and try the other one.
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Can not restore windows to factory condition on dv7-4285DX

I have an HP Pavilion DV7-4285DX running windows 7 HP. I noticed about two weeks ago that my support assistant is not working, i have tried reinstalling it but nothing happens. I tried tonight to restore the computer to factory condidtions but it says that it cant restore to factory because the Hard drive has been changed to dynamic. Ehat does this mean? and how do i fix it. I have everything backed up so i am willing to do anything to be able to restore to factory settings
PLEASE HELP!
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View Solution.

When you add extra partitions to the hard drive it changes it to Dynamic. Did you burn a Recovery Disc set? If so boot from the first one to reformat the hard drive and reinstall.
If you don't have Recovery Discs, you can try to change the hdd back to Basic by deleting the extra partition and booting with a utilty cd. The free version of Partition Wizard used to offer the ability to change from Dynamic to Basic-not sure if it still does.
Scroll down on the page and get Partition Wizard Bootable CD ISO and> ImgBurn to burn the iso image to cd-a guide on using ImgBurn to write an ISO to a disc is Here. Once created, boot from it. Process to convert to Basic is HERE
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HP Pavilion dv7-4285dx dark screen

Hi,
I have a HP Pavilion dv7-4285dx. It has been working great until I shut down, put it in travel bag, and tried to boot up once I was at my destination. It gives a black screen, but I can faintly see the screen when I shine a light on it. I can see the desktop when I attach an external monitor to it.
Could you tell me if my screen has gone bad and needs replacing or is it something else?
BTW, I am running windows 7, if that makes any difference and the only change that I made, program-wise, is having Carbonite upgrade my machine to their newest version of software. That was done about one week before I had this problem occur.
Thanks in advance for any help with this.
Janis Belcher

i've had a quick look through myself and can't see the backlight either, you may have to purchase an entire LCD unit assembly which is very expensive (605337-001)
this can be purchased from the link below
http://www.chilternitparts.com/productDetail?PartNumber=605337-001
unless somebody else know the part number for the backlight specifically then this is all i can advise
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Glare on Pavilion dv7-4285dx display

Hi. I have a new laptop Pavilion dv7-4285dx. it is switchable between the video card and onboard graphics. When I swhich to the video card ATI Radeon 6370M (high performance GPU regime) handreds of small bright (white) glares (spots) apear on the display. In the power saving GPU regime everything is OK.
I will be very thankful for your assistance.
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View Solution.

Hi,
Try reinstalling the Graphics Driver - Download the driver installer on the link below and save it to your Downloads folder.
ftp://ftp.hp.com/pub/softpaq/sp50501-51000/sp50640.exe
When the download has completed, temporarily disable your Security software, then open your Downloads folder, right click the Installer and select 'Run as Administrator' to begin the installation. Hopefully, this should complete successfully. When finished, restart the notebook and see if this has helped the issue. Remember to re-enable your security software after the restart.
Regards,
DP-K
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Microsoft MVP - Windows Experience

HP DV7-4285DX WIFI IS BARELY WORKING

i just ordered a new fan for my DV7-4285DX and i installed it. Now my WIFI signal is barely one bar and everything worked fine two days ago prior to installing the fan. i dont know if the two are somehow related but it seems strange that the only thing that has changed was the installing of a new fan. Every other device has a full signal.
please help

Hi,
My suggestion: check the antenna cables which are connected to the wireless card, just reset them and this work may help.
Regards.
BH
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Help! Pavilion dv7-4285dx

I recently got a new laptop which i thought that i didnt need to upgrade my graphic card but i could play Cod in medium setting so can anyone tell me that can i upgrade my dv7-4285dx and what graphic card should i buy to play Cod modern warfare 2 in med setting. Thx

Hi,
Please try:
Disconnect AC (Charger),
Shutdown the machine,
Remove battery,
Connect AC,
Reboot the machine,
Open Decive Manager,
Under the Batteries category, right-click all of the ACPI Compliant Control Method Batterylistings, and select Uninstall,
Shutdown the machine,
Disconnect AC,
Insert battery,
Connect AC,
Reboot the machine.
Regards.
BH
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Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

Troubleshooting System Recovery Problems

A System Recovery is a useful tool to return your Windows 8 tablet back to factory defaults. However, what do you do when the System Recovery isn't working!?
A full System Recovery can be a lengthy process as there is a lot of data being transferred. Patience is the key, as a full Recovery can take two to four hours to complete.
For more information check out HP's Troubleshooting HP System Recovery Problems for Windows 8. This document will help you get your Windows 8 tablet back up and running.
TIP: If you are planning on using the System Recovery make sure that you do not change or delete the HP Recovery Partition as that will make all but impossible to Restore your tablet using the HP Recovery Manager.
Please click “Accept as Solution ” if you feel my post solved your issue.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Thank you,
BHK6
I work on behalf of HP

Have you created this disc on your own or you use original toshiba disc?
Do you use it for the first time?

Pavilion dv7-4285dx: cannot BOOT/POST to external VGA and internal LCD is dead (cracked)

I have cracked the screen of my HP Pavilion dv7-4285dx so badly that I cannot read anything on it. I am trying to boot to an external monitor on VGA port, but never get a signal.
I have tried the monitor switching key, but that doesn't do anything. I have tried disconnecting the internal LCD from the motherboard - no different. I have tried a CMOS reset by removing the laptop battery, removing CMOS battery, disconnecting power supply and holding power button down for >1 minute, then restarting with just external LCD attached, but STILL no video on VGA port.
The video adapter is okay, as it boots to Windows and then I have video on the external monitor.
Although it's good that I can use the ext. monitor once Windows boots, I need to have video at boot time to make changes to BIOS.
Does anyone have another suggestion of how I can get the BIOS to detect and display to external VGA at boot time?

Hello Todd_in_LA,
Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
I have read your post on how you are attempting to boot to an external monitor, and I would be happy to guide you towards a resolution!
Based on the information provided in your post, I recommend contacting our technical support at 1-800-474-6836. If you live outside the US/Canada Region please click the link below to get the support number for your region.
http://www.hp.com/cgi-bin/hpsupport/index.pl
I hope this helps!
Regards
MechPilot
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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Add internal bluetooth adapter to HP Pavillion dv7-4285dx?

Hello, I have a HP Pavillion dv7-4285dx and was wondering if it would be possible to make my notebook bluetooth capable and if so, what adapter(s) are compatible? I've been able to add adapters to other notebooks (mainly Dell) and during surching for a repair guide and my preliminaly dismantle, I found a couple empty connector plugs so maybe one of those might be it. The guides I found weren't clear as to a module for my model. I was also trying to find out the model a step up from mine that would have the adapter already in it, but no luck. Any one out there able to help me out? I'd like to continue using my bluetooth mouse and headset.
This question was solved.
View Solution.

TDRNEK2 wrote:
That's one of the guides I thought would help but on p.87, it talks about model dv7-40XX using the 537921-001. Am I looking on the wrong page? When I tried talking with HP they kept giving me the run around and wouldn't even tell me if it was possible to add bluetooth to it.
Don't worry about it. Have a look at the page 1 and "Product Description". It says Dv7-4000 through Dv7-4299. This is why it says on the page 87 Dv7-40XX because it was meant for all the Dv7-4XXX laptops mentioned in the Product Description. I guess that all Intel laptops from the series use the same motherboard so the necessary slot for the bluetooth module should be there..
Dv6-7000 /Full HD/Core i5-3360M/GF 650M/Corsair 8GB/Intel 7260AC/Samsung Pro 256GB
Testing - HP 15-p000
HP Touchpad provided by HP
Currently on Debian Wheeze
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Right 2nd HDD hardware/caddy kit to order for dv7-4285dx ?

Just got a dv7-4285dx and I was looking for the right 2nd HDD hardware kit to order so I can install a 2nd HDD.   I'm totally confused trying to find exactly what to order from the HD store.
Thanks!

Yeah I have the same (awesome) intentions. I've been using SSD's since June of '09.  I have a hard time living with OS's on HDD's now.    I went smaller than you though, ordering a 64GB model for this laptop (it's a screamer though):   http://www.newegg.com/Product/Product.aspx?Item=N82E16820148357
64GB is good to me. I actually like keeping my OS drive tight for fast images.   My policy is - system restore sucks and when in doubt, just restore an image.      I usually make a series of images starting with the first one being right after the install finishes, and the second one being after I do OS tweaks and install updates.   Then I'll install all applications (office, etc).   I can get that far w/o video card drivers so (say) I can fall back to an image when almost everything was done if I want to install new video card drivers totally clean.

System Recovery Kit for dv7-3165dx fails to restore factory image to replacement hd

I'm posting this wall of text here in case someone else has any suggestions before I contact HP Support to see what options they have.
My attempt to recover the factory image to a replacement hard drive in an HP Pavilion dv7-3165dx notebook is failing. An error occurs when SM.exe is trying to merge the WIM files. The SSRD.Log shows an error:
SM, 13, Set reference file fail
after that, SM.exe displays this message when run from a command line:
SM, Failure, Can not load imagex 1 from src WIM file
The following are the symptoms that the Recovery Manager displays on the screen.
The Recovery Manager reads the two DVDs and after a few seconds, it pops up an error message:
Reducer
C:\RM\Image\TempBASE.WIM was not found.
The message has on "OK" button that when clicked on, closes the message window.
After that, nothing happens. No disk or DVD activity for over an hour. The mouse moves, but no key presses have any effect, including CTRL-ALT-DEL. You can use the mouse to move the Recovery Manager window around, and there is nothing hidden behind it. Clicking on the Recovery Manager Back, Next, or Cancel buttons produce no response at all.
The only option at this point is to hold down the power switch until it powers down.
When the power is turned back on, the hard drive boots and Recovery Manager displays a message that incorrectly claims "Recovery is complete" and has a "Click Finish to restart" button. After clicking on "Finish", it reboots but since the System Recovery did not actually complete, all it does is display:
BOOTMGR is missing
Press CTRL+ALT+DEL to restart
Before attempting the recovery, the notebook passed all diagnostic tests.
The 2x2GB memory cards, which still have HP stickers on them, were tested with Memtest86+ V5.01 and completed over six passes in over seven hours with zero errors.
The replacement 500GB HGST Travelstar Z5K500 drive was tested with gsmartcontrol. The SMART status showed no errors in the past with over 400 hours of power-on time. Both of the SMART short self-test and extended self-test tests were run, which it passed without any errors.
The HP System Diagnostics from the Startup Menu were run on the memory and hard drive and they passed those tests without any errors.
While waiting for the HP "System Recovery Kit for Consumer Notebook (3 Disks)" Software Part Number 599357-001 to arrive, both Fedora 21 64bit and Windows Vista 64bit were successfully installed on the harddrive.
Both System Recovery DVDs were read on different machines without any errors. This System Recovery Kit supports the notebook's System Id which is 3638, so they appear to be the correct discs.
Now a list of workaround attempts that were suggested.
After the Recovery Manager failed a few times with the same error message, some googling came up with other users mentioning the "TempBASE.WIM was not found" error message. I tried these suggestions that I read about.
Run KillDisk to fill the HD with zeros.
Running Recovery Manager after that failed with the same error message.
Run the CyberLink Recovery Discs Utility (sp44645.exe).
Running Recovery Manager after that failed with the same error message.
Installed Windows VISTA 64bit again and upgraded the BIOS from F10 to F13.
Running Recovery Manager after that failed with the same error message.
Try only using a single 2GB memory card to see if it was a 64bit problem.
Running Recovery Manager after that failed with the same error message.
The BIOS does not have an option to change from AHCI mode to IDE mode.
I don't have a Windows 7 OEM install disc and am trying to avoid spending $100 to buy one.
That is when I decided that it is not a PC hardware problem, but a problem with the HP System Recovery Kit. Here are the details of what I think the Kit is doing.
After running Recovery Manager and getting the error message, instead of just re-booting and letting the "Recovery is complete" message appear, I re-booted with a Linux USB drive and inspected what was on the hard drive.
fdisk -l shows this:
Disk /dev/sda: 465.8 GiB, 500107862016 bytes, 976773168 sectors
Units: sectors of 1 * 512 = 512 bytes
Sector size (logical/physical): 512 bytes / 4096 bytes
I/O size (minimum/optimal): 4096 bytes / 4096 bytes
Disklabel type: dos
Disk identifier: 0xa5dddc41
Device Boot Start End Sectors Size Id Type
/dev/sda1 409600 143013887 142604288 68G 7 HPFS/NTFS/exFAT
/dev/sda2 * 143013888 143833087 819200 400M c W95 FAT32 (LBA)
fsarchiver probe shows this:
[======DISK=] [=============NAME====] [====SIZE==] [MAJ] [MIN]
[sda ] [HGST HTS545050A7    ] [ 465.76 GB] [ 8] [ 0]
[=====DEVICE] [==FILESYS==] [=====LABEL=] [====SIZE==] [MAJ] [MIN]
[sda1 ] [ntfs    ] [<unknown>    ] [    68.00 GB] [    8] [     1]
[sda2                 ] [vfat    ] [SDV ] [ 400.00 MB] [   8] [ 2]
Running gparted shows about 200 MB of unallocated space before the sda1 NTFS partition. The rest of the disk is unallocated after the bootable sda2.
The sda1 NTFS partition has a \SSRD.Log file and an empty \RM\Image directory.
The sda2 FAT32 partition has the Recovery Manager application files in it:
/mnt/sda2:
total 400
-rwxr-xr-x 1 root root 15 Apr 9 23:36 SDV.FLG
drwxr-xr-x 4 root root 4096 Apr 9 23:36 SYSTEM.SAV
drwxr-xr-x 3 root root 4096 Nov 1 2009 BOOT
drwxr-xr-x 3 root root 4096 Nov 1 2009 EFI
drwxr-xr-x 2 root root 4096 Nov 1 2009 SOURCES
drwxr-xr-x 3 root root 4096 Jul 27 2009 TOOL
-rwxr-xr-x 1 root root 383562 Jul 13 2009 bootmgr
The SOURCES directory has boot.wim, and the TOOL directory has all the programs, like Reducer.exe and SM.exe, in it.
After shutting down the Linux system and rebooting, the Recovery Manager then boots from sda2 and displays the "Recovery is complete" message and "Click Finish to restart" button. During this process, it removes the sda2 partition and marks the sda1 NTFS partition as the active bootable partition. When the PC restarts, all that is left is the sda1 NTFS partition with the empty C:\RM\Image directory and the SSRD.Log file, so there is no BOOTMGR to boot with.
The SSRD.Log file logs the tasks that the Recovery Manager performs.
The Recovery Manager runs some initialization tasks and then reads the two System Recovery DVDs. It then calls MergeWimFile which runs SM.exe and starts to merge BASE.WIM with the other BASE*.WIM files. SM.exe merges 20 WIM files with log entries like these:
SM, Success, refName= C:\RM\IMAGE\BASE22.WIM
SM, Success, refName= C:\RM\IMAGE\BASE23.WIM
SM, Success, refName= C:\RM\IMAGE\BASE3.WIM
SM, Success, refName= C:\RM\IMAGE\BASE4.WIM
SM, Success, refName= C:\RM\IMAGE\BASE5.WIM
SM, Success, refName= C:\RM\IMAGE\BASE6.WIM
SM, Success, refName= C:\RM\IMAGE\BASE7.WIM
Then, with only two WIM files left, BASE8.WIM and BASE9.WIM, the log shows:
SM, 13, Set reference file fail
This must be when Recovery Manager pops up the "Reducer C:\RM\Image\TempBASE.WIM was not found" error message.
That narrowed down the problem.
I copied all of the WIM files and the TOOLS directory to a Windows 8.1 system. The two DVDs did not have any errors while being read. Running SM.exe from an admin Command Prompt with the same parameters that were logged in the SSRD.Log produced the same error message. There was an additional error message that appeared in the Command Prompt window:
SM, 13, Set reference file fail
SM, Failure, Can not load imagex 1 from src WIM file
and the TempBASE.WIM was not created.
SM.exe /? did not provide a help message. I could not find any documentation on the SM.exe command.
If I removed three of the WIM files, (BASE7.WIM BASE8.WIM BASE9.WIM) then SM.exe could create the TempBASE.WIM file, but it would fail while merging index 2 of 3 with this message:
SM, 11%, Merge index 2 of 3 Processing
SM, Failed, Export image failed
The TempBASE.WIM is 3,421,518 KB in size after that.
This is where I came to a dead end and cannot think of anything else that I can do. Maybe I'm missing something obvious, but it appears to me that there was some kind of error building this System Recovery Kit and it is not able to perform a factory install on this notebook.
ps
If I can figure out how to add an attachment, I will add the SSRD.Log file. If not, then ask and I will post it as a followup.

Downloaded Windows Assessment and Deployment Kit which contains the latest imagex program.
Running imagex.exe on the BASE7.WIM file on the second System Recovery DVD:
imagex.exe /info K:\PRELOAD\BASE7.WIM
ImageX Tool for Windows
Version: 6.2.9200.16384
Error opening file [K:\PRELOAD\BASE7.WIM].
The data is invalid.
The same error message is shown for BASE7.WIM, BASE8.WIM, and BASE9.WIM.
The other WIM files in the PRELOAD directory, BASE5.WIM, BASE6.WIM, BASE10.WIM, BASE13.WIM, BASE15.WIM, BASE17.WIM and BASE23.WIM, could be read by imagex without any errors.

HP Pavilion DVD-3013eo recovery problem with dvd`s Win 7 x64

Hi, i have a problem with my dv7-3013eo pavilion, recovery dvd just wont work, they are original but here's the problem:
in recovery pavilion says something like this on start recovery program is not compatible of this version of windows, but it proceed, then it Boot's then the installation stars and then uiadump32exe crashes, and pavilion says start recovery again? that shall i do?
My windows version is WIndows 7 x64 Home, and computer is broken. dvd are fine and this is first time i have to use them.

Hi:
I don't have an answer for you, but I have a workaround if you can't get the recovery disks to work.
You will only have the option of installing the English, French or Spanish version of W7 Home Premium 64 bit.
If you can read the 25 character Microsoft windows 7 product key, you can download plain Windows 7 ISO files to burn to DVD's for the version of windows that came installed on your PC, and that is listed on the Microsoft COA sticker on your PC's case.
Burn the ISO using the Burn ISO option on your DVD burning program and burn at the slowest possible speed your program will allow. This will create a bootable DVD.
Use the 25 character product key on the PC to activate the installation.
The key will activate either a 32 or 64 bit installation.
Then go to the PC's support and driver page to install the drivers you need.
Link to the W7 ISO file downloads is below.
http://www.mydigitallife.info/official-windows-7-sp1-iso-from-digital-river/
Now, instead of burning these to a DVD, use the Windows 7 USB flash drive installation tool available at the link below and follow the instructions on the page to install.
You will need a 4 GB flash drive or larger.
http://www.microsoftstore.com/store/msstore/html/pbPage.Help_Win7_usbdvd_dwnTool
Paul

Recovery Problem HP DV7 4285dx

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