Recovery Quesions

I have a HP Pavillion Slimline s5117c with windows Vista. My hard drive crashed. I have relaced the hard drive. I am trying to use my recovery disk and I get an error saying "This PC is not supported by the recover disk". Il am assuming that the recovery disk is trying to match the hard drive label with the label stored in the recovery disk and since the new hard drive doesn't have label it cann't match the names and it gives that error. If this is indeed the reason, how can I find out what label I should name the new hard drive to match with the recovery disk? At this poin, my new hard drive has only one partition.
Thanks.

Hi
You might try stating the system and immediately when the HP Logo appears, start tapping the F-11 key and see if you can enter the HP Recovery Restore Utility. If you can, select the destructive method, which will format the hard drive and wipe it clean.
Hope it Helps!
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Similar Messages

Factory recovery partition on windows 8 in Asus X551CALaptop

I purchased Asus x551CA notebook on 22nd Feb 2014. After about 45 days I formated hard disk partition
on which Activated Windows 8 operating systme was installed.I formatted an repartitioned HDD.
And I installed and uninstalled windows8 and windows 8.1 90 days enterprise evaluation edition. Because of
these link to factory recovery partition is broken.
I have created system image disks which are working to restore system. I forgot how I created these disks. May be
I did control panel>recovery>file history>windows 7 file recovery. So these disks should be System Image Backup.
I think these are not OEM recovery disks. When I insert these disks during reset and refresh I get a message
that "Media you inserted is not valid". And I am able to create system image on second partition of hard disk of
my laptop.I have also got product key of windows 8 by a program jellybean keyfinder.
To restore from discs created by me. I insert a repair disc then I go to UEFI settings. Then I change boot preferences to
boot from DVD. Then I go to Restore form images. Then computer asks me to insert my discs no from 1 to 4. One after the other. Then computer restore to windows 8. It looks alike as it was factory made.
-When I try to create a recovery drive by going to control panel> Recovery >create a recovery drive
Recovery drive dialog box appears but with grayed check box of "copy the recovery partition from PC
to the recovery drive". Please tell me how can it come with not grayed dialog box so that I can copy
recovery partition to USB pen drive? When notebook was new this check box was not grayed and I was able to
copy recovery partition on USB pen drive.
-Since I cannot copy recovery partition to USB therefore I also cannot reset and refresh windows 8 on
the basis of USB. It was working when notebook was new.
-And reset or refresh also not working on the basis of hidden recovery partition. How can it will start
working? It was working when notebook was new.
-I have tried diskpart command do make hidden recovery partition visible. But it becomes invisible
after restart. I used following command
1. Command Prompt Run as administer.
2. diskpart
3. list disk
4. select disk 0
5. list partition
6. select partition 6
7. assign letter z
by these commands hidden recovery partition becomes visible and again when I restart laptop it becomes invisible.
And I am not able to do anything with recovery partition E.G. copy the recovery partition to USB
When I created a system image using the following command I became able to refresh my PC. May be it was refreshing
on the basis of newly created image.
recimg /createimage D:\IMAGE81
recimg /setcurrent D:\IMAGE81
But it is also not working this time and it gives a message "Drive on which windows is installed is locked unlock it".
May because I installe AVG antivirus it locked the drive.
I also used REAgentC command
reagentc /setreimage /path F:\Recovery\WindowsRE\ /target C:\Windows /bootkey 4300
Maybe I executed above command once again I used D: instead of F:
And I was able to refresh PC but I was not able to Reset. And I was not able to copy recovery partition on USB
by going to control panel> Recovery >create a recovery drive.
Recovery drive dialog box appears but with grayed check box of "copy the recovery partition from PC
to the recovery drive".
((I am giving images of computer management in first_image no partition was created it was in factory made state. And
in second_Image I created an extra disk partition which is present on disk this time.)) I cannot give images because
of my account is not varified.
So I am giving output of diskpart command to understand disk partitions.
C:\>diskpart
DISKPART> list disk
Disk ### Status Size Free Dyn Gpt
Disk 0 Online 465 GB 1024 KB *
DISKPART> list volume
Volume ### Ltr Label Fs Type Size Status Info
Volume 0 E DVD-ROM 0 B No Media
Volume 1 C OS NTFS Partition 186 GB Healthy Boot
Volume 2 D DATA NTFS Partition 130 GB Healthy
Volume 3 F DOWNLOADS NTFS Partition 128 GB Healthy
Volume 4 SYSTEM FAT32 Partition 100 MB Healthy System
Volume 5 Recovery NTFS Partition 900 MB Healthy Hidden
Volume 6 Restore NTFS Partition 20 GB Healthy Hidden
in the beginnig instead of D: (130 GB) and F:(128 GB) there was only one partition D:(258 GB) 130+128 GB.
Please tell me answers of following quesions:-
1. Tell me how to regain the link to factory recovery drive.
2. Please tell me how can I refresh and reset PC on the basis of Hidden Factory Recovery Partition. And how can I copy Hidden Factory Recovery Partition on USB and DVDs. I have 16GB USB pen drive and a DVD writer. So I can use these two storage media
only and except these I have 500GB HDD on my laptop.
4. I want to know that Factory recovery partition is useful or not. Should I delete it.
3. I have DVDs as I said above. On the basis of these I can reinstall windows 8. When I created these discs windows 8 was present on laptop. Currently windows 8.1 is present on laptop. Please tell me how can I create my own hidden recovery partition for
windows 8. I have upgraded to windows 8.1. So please tell me can I create my own hidden recovey partition for windows 8.1.
5. Can I download contents of factory recovery partition from internet.
6. Should I go to shopkeeper. He repairs computers as well. Probably he will manage for me to get Recovery partition discs. In this case these DVDs may be different from my DVDs as I mentioned above. Maybe only thing I get from these discs that I will
able to reset and refresh computer.
7. Microsoft shoult create a program that can re-establish link to factory recovery partition. And this program should be able to create new hidden recovery partition as well. As I have upgraded to windows 8.1. So I think I should have a new hidden recovery partition
for Windows 8.1. I think I can above thing my other way. If I create new set of DVDs by going to control panel>recovery> file history>System Image Backup. It will create discs for windows 8.1. And I will able to restore system to windows
8.1 by these discs. And for windows 8 I have already discs. But these discs will only work by changing boot options(by choosing UEFI) and image recovery. And reset and refresh functions will not work then in such situation factory recovery partition
will become useless. Then such situation I should delete factory recovery partition as it is useless.
8. At beginnign I also tried AI recovery burner. After trying it for 2-3 days I came to know that AI recovery burner is not for windows 8. There should be a tutorial for these thing so that people like me not waste their time.

I used a software named UNDELETE on my hidden recovery partition to recover it. I get some files by this software. Important thing is that I got a 2.84 GB file named 00eebc9d.rb in dir D:\recovered1\Files Detected by their Signatures\Unknown Application\.rb.
This file may be useful. Please suggest me how can I use these files to reset and refresh my OS. I used some dir commands as follows to get list of these files:
dir /s >f:\list.txt
dir /s /a:s >f:\list2.txt
Some files were system files so these file were not shown by first dir command. So I used second dir command.
Output of dir /s >f:\list.txt
Volume in drive D is DATA
Volume Serial Number is 9A82-D42B
Directory of D:\recovered1
29-07-2014 19:08 <DIR> .
29-07-2014 19:08 <DIR> ..
29-07-2014 19:08 <DIR> $Extend
29-07-2014 19:06 <DIR> Files Detected by their Signatures
29-07-2014 19:06 <DIR> Recovery
29-07-2014 19:08 <DIR> System Volume Information
0 File(s) 0 bytes
Directory of D:\recovered1\$Extend
29-07-2014 19:08 <DIR> .
29-07-2014 19:08 <DIR> ..
29-07-2014 19:08 <DIR> $RmMetadata
0 File(s) 0 bytes
Directory of D:\recovered1\$Extend\$RmMetadata
29-07-2014 19:08 <DIR> .
29-07-2014 19:08 <DIR> ..
29-07-2014 19:08 <DIR> $TxfLog
0 File(s) 0 bytes
Directory of D:\recovered1\$Extend\$RmMetadata\$TxfLog
29-07-2014 19:08 <DIR> .
29-07-2014 19:08 <DIR> ..
29-07-2014 17:36 65,536 $TxfLog.blf
29-07-2014 17:36 10,485,760 $TxfLogContainer00000000000000000001
18-04-2014 00:18 10,485,760 $TxfLogContainer00000000000000000002
3 File(s) 21,037,056 bytes
Directory of D:\recovered1\Files Detected by their Signatures
29-07-2014 19:06 <DIR> .
29-07-2014 19:06 <DIR> ..
29-07-2014 19:05 <DIR> Firefox
29-07-2014 19:05 <DIR> Internet Explorer
29-07-2014 19:05 <DIR> Pick an app
29-07-2014 19:05 <DIR> Unkown Application
29-07-2014 19:06 <DIR> Windows Photo Viewer
0 File(s) 0 bytes
Directory of D:\recovered1\Files Detected by their Signatures\Firefox
29-07-2014 19:05 <DIR> .
29-07-2014 19:05 <DIR> ..
29-07-2014 19:05 <DIR> .xml
0 File(s) 0 bytes
Directory of D:\recovered1\Files Detected by their Signatures\Firefox\.xml
29-07-2014 19:05 <DIR> .
29-07-2014 19:05 <DIR> ..
29-07-2014 18:59 1,091 00000150.xml
29-07-2014 18:59 1,336 005f05b0.xml
29-07-2014 18:59 1,091 005f05b8.xml
29-07-2014 18:59 488 015c7e34.xml
29-07-2014 18:59 472 015d68fd.xml
29-07-2014 18:59 472 015d6bc3.xml
6 File(s) 4,950 bytes
Directory of D:\recovered1\Files Detected by their Signatures\Internet Explorer
29-07-2014 19:05 <DIR> .
29-07-2014 19:05 <DIR> ..
29-07-2014 19:05 <DIR> .gif
0 File(s) 0 bytes
Directory of D:\recovered1\Files Detected by their Signatures\Internet Explorer\.gif
29-07-2014 19:05 <DIR> .
29-07-2014 19:05 <DIR> ..
29-07-2014 19:01 2,428 003aca99.gif
29-07-2014 19:01 814 0047c75d.gif
29-07-2014 19:01 472 00b2846d.gif
3 File(s) 3,714 bytes
Directory of D:\recovered1\Files Detected by their Signatures\Pick an app
29-07-2014 19:05 <DIR> .
29-07-2014 19:05 <DIR> ..
29-07-2014 19:05 <DIR> .cab
29-07-2014 19:05 <DIR> .ico
0 File(s) 0 bytes
Directory of D:\recovered1\Files Detected by their Signatures\Pick an app\.cab
29-07-2014 19:05 <DIR> .
29-07-2014 19:05 <DIR> ..
29-07-2014 18:59 17,317,845 000c98e2.cab
29-07-2014 18:59 92,631,005 0027defd.cab
29-07-2014 18:59 7,539 00334cf3.cab
29-07-2014 18:59 15,731 0066bf8e.cab
4 File(s) 109,972,120 bytes
Directory of D:\recovered1\Files Detected by their Signatures\Pick an app\.ico
29-07-2014 19:05 <DIR> .
29-07-2014 19:05 <DIR> ..
29-07-2014 18:59 4,534 0027d8d6.ico
29-07-2014 18:59 4,534 0027d8df.ico
29-07-2014 18:59 766 0027d8eb.ico
29-07-2014 18:59 766 0027d8ee.ico
29-07-2014 18:59 766 0027d8f2.ico
29-07-2014 18:59 4,534 0027dbef.ico
29-07-2014 18:59 10,134 0027dbfb.ico
7 File(s) 26,034 bytes
Directory of D:\recovered1\Files Detected by their Signatures\Unkown Application
29-07-2014 19:05 <DIR> .
29-07-2014 19:05 <DIR> ..
29-07-2014 19:05 <DIR> .ogg
29-07-2014 19:05 <DIR> .rb
0 File(s) 0 bytes
Directory of D:\recovered1\Files Detected by their Signatures\Unkown Application\.ogg
29-07-2014 19:05 <DIR> .
29-07-2014 19:05 <DIR> ..
29-07-2014 18:59 194,667 00369b71.ogg
29-07-2014 18:59 173,149 0036b2a1.ogg
29-07-2014 18:59 13,178 0036b527.ogg
29-07-2014 18:59 19,244 0036e009.ogg
29-07-2014 18:59 169,220 0036e18a.ogg
29-07-2014 18:59 114,800 0036f031.ogg
29-07-2014 18:59 22,325 0037003d.ogg
29-07-2014 18:59 42,628 003703fd.ogg
29-07-2014 18:59 319,493 00370bc2.ogg
29-07-2014 18:59 68,812 00373cfa.ogg
29-07-2014 18:59 89,541 00373e29.ogg
29-07-2014 18:59 65,697 00375384.ogg
29-07-2014 18:59 42,955 00376d11.ogg
29-07-2014 18:59 85,254 0037847f.ogg
14 File(s) 1,420,963 bytes
Directory of D:\recovered1\Files Detected by their Signatures\Unkown Application\.rb
29-07-2014 19:05 <DIR> .
29-07-2014 19:05 <DIR> ..
29-07-2014 19:01 3,058,238,593 00eebc9d.rb
1 File(s) 3,058,238,593 bytes
Directory of D:\recovered1\Files Detected by their Signatures\Windows Photo Viewer
29-07-2014 19:06 <DIR> .
29-07-2014 19:06 <DIR> ..
29-07-2014 19:06 <DIR> .jpg
29-07-2014 19:06 <DIR> .png
0 File(s) 0 bytes
Directory of D:\recovered1\Files Detected by their Signatures\Windows Photo Viewer\.jpg
29-07-2014 19:06 <DIR> .
29-07-2014 19:06 <DIR> ..
29-07-2014 18:59 12,296 0027dbce.jpg
29-07-2014 18:59 41,093 003933da.jpg
29-07-2014 18:59 25,067 00396fae.jpg
29-07-2014 18:59 2,303 003c5891.jpg
4 File(s) 80,759 bytes
Directory of D:\recovered1\Files Detected by their Signatures\Windows Photo Viewer\.png
29-07-2014 19:06 <DIR> .
29-07-2014 19:06 <DIR> ..
29-07-2014 18:59 64,902 0035b639.png
29-07-2014 18:59 530 0039c185.png
29-07-2014 18:59 556 003be59e.png
29-07-2014 18:59 1,023 003ed468.png
29-07-2014 18:59 1,704 003f1ec0.png
29-07-2014 18:59 624 003f252a.png
29-07-2014 18:59 13,777 0043a2c0.png
29-07-2014 18:59 2,897 00441e87.png
29-07-2014 18:59 2,915 00442a6c.png
29-07-2014 18:59 2,973 00442b91.png
29-07-2014 18:59 468 004433ca.png
29-07-2014 18:59 363 00443501.png
29-07-2014 18:59 238 00443be0.png
29-07-2014 18:59 331 00443fd9.png
29-07-2014 18:59 457 004442ad.png
29-07-2014 18:59 2,868 004444a7.png
29-07-2014 18:59 268 004446af.png
29-07-2014 18:59 280 004448d1.png
29-07-2014 18:59 257 004449f1.png
29-07-2014 18:59 2,158 00b962d1.png
29-07-2014 18:59 54,191 016a8a54.png
29-07-2014 18:59 4,224 017350e3.png
29-07-2014 18:59 4,241 01735f08.png
23 File(s) 162,245 bytes
Directory of D:\recovered1\Recovery
29-07-2014 19:06 <DIR> .
29-07-2014 19:06 <DIR> ..
29-07-2014 19:08 <DIR> Logs
29-07-2014 19:08 <DIR> WindowsRE
0 File(s) 0 bytes
Directory of D:\recovered1\Recovery\Logs
29-07-2014 19:08 <DIR> .
29-07-2014 19:08 <DIR> ..
0 File(s) 0 bytes
Directory of D:\recovered1\Recovery\WindowsRE
29-07-2014 19:08 <DIR> .
29-07-2014 19:08 <DIR> ..
0 File(s) 0 bytes
Directory of D:\recovered1\System Volume Information
29-07-2014 19:08 <DIR> .
29-07-2014 19:08 <DIR> ..
0 File(s) 0 bytes
Total Files Listed:
65 File(s) 3,190,946,434 bytes
65 Dir(s) 178,172,325,888 bytes free
dir /s /a:s >f:\list2.txt
Volume in drive D is DATA
Volume Serial Number is 9A82-D42B
Directory of D:\recovered1
17-04-2014 23:37 2,560 $AttrDef
17-04-2014 23:37 0 $BadClus
17-04-2014 23:37 655,680 $Bitmap
17-04-2014 23:37 8,192 $Boot
17-04-2014 23:37 67,108,864 $LogFile
17-04-2014 23:37 262,144 $MFT
17-04-2014 23:37 4,096 $MFTMirr
17-04-2014 23:37 0 $Secure
17-04-2014 23:37 131,072 $UpCase
17-04-2014 23:37 0 $Volume
10 File(s) 68,172,608 bytes
Directory of D:\recovered1\$Extend
17-04-2014 23:37 0 $ObjId
17-04-2014 23:37 0 $Quota
17-04-2014 23:37 0 $Reparse
01-05-2014 09:24 0 $UsnJrnl
4 File(s) 0 bytes
Directory of D:\recovered1\$Extend\$RmMetadata
17-04-2014 23:37 0 $Repair
1 File(s) 0 bytes
Directory of D:\recovered1\$Extend\$RmMetadata\$TxfLog
17-04-2014 23:37 100 $Tops
1 File(s) 100 bytes
Directory of D:\recovered1\Recovery\Logs
30-04-2014 06:12 1,336 Reload.xml
1 File(s) 1,336 bytes
Directory of D:\recovered1\Recovery\WindowsRE
18-06-2013 20:38 3,170,304 boot.sdi
29-04-2014 17:13 1,091 ReAgent.xml
26-04-2014 23:06 255,077,005 Winre.wim
3 File(s) 258,248,400 bytes
Directory of D:\recovered1\System Volume Information
18-04-2014 00:19 20,480 tracking.log
1 File(s) 20,480 bytes
Total Files Listed:
21 File(s) 326,442,924 bytes
0 Dir(s) 178,172,325,888 bytes free
Kindly guide me how can I use my hidden recovery partition to reset and refresh by use of these files.

T500 Recovery Media

I have a t500 which came with Windows 7, because of my company policy I had to remove windows 7 and make it windows xp.
In doing that, deleted the recovery partion without making a backup of it. Which was dumb.
So, if I want to go back to windows 7 on the machine I can't do it b/c I lost the recovery partion.
When i called Lenovo they said I would have to pay $45 to have them create new ones and ship it.
So my quesion is, is there any other options to get windows 7 or the partion back?
If I get a copy of windows 7 will my windows 7 registration code on the bottom of the machine work?
Thanks

That's too long.
If I can't get the recovery CD's I'm trying to find out if I just get a clean install of Windows 7 if the product key will activate Ok or not.

Data Recovery from Partitioned and formatted Bit Locker Encrypted Drive

Recently because of some issues in windows 7 installation from windows 8 installed OS. it was giving as the disc is dynamic windows can not be installed on it. so at last after struggling hard no other solution i partitioned and formatted my whole
drive so all data gone included the drive which was encrypted by bit lockers.
For recovery i used many software such as ontrack easy recover, get data back, recovery my files professional edition but still i couldnt able to recover my data from that drive. then i found some suggestion Using CMD to decrypt my data first
http://technet.microsoft.com/en-us/library/ee523219(WS.10).aspx
where it shows it successfully decrypt my data at that moment my drives were in RAW format excluding on which windows is installed and then in CMD i check Chdsk which also shows no problem found. but now problem is still i coudnt able to recover
my data then i format the drive D and again tried to recover data using above software after decryption still no result.
Now i need assistance how i can recover my encrypted drive as it was partitioned and also formatted but decrypted also as i have its recovery key too. thanks

Hi ,
I am afraid that we cannot get the data back if the drive has been formatted even if use the
BitLocker Repair Tool.
You’d better contact your local data recovery center to try to get data back.
Tracy Cai
TechNet Community Support

Manage-bde command is not generating recovery key on network location

Hi,
I am trying to save the recovery key to the network share location and start up key in the USB drive while enabling bit locker.When the OS drive gets encrypted, the default folder for recovery password shows that it contains 1 file but not getting anything
inside it when i checked the properties of the folder.
i have already changed the group policy as "choose default folder for recovery password".
I am using the command to enable the bit-locker as "manage-bde.exe -on C: -rk
<network location to save recovery key> -sk <location of the USB drive>
-rp to enable the bit-locker. It is generating the start up key in the USB but not the recovery key on network share.
Can anyone suggest what i am missing or what else i should do to generate the recovery key on network share.
Does manage-bde process be able to save the recovery key on network share or it hand over to some other process to perform this task.
Thanks
Gaurav Ranjan

I got you Manoj, but I want to ask you one think that what if i lost the startup key or my USB stick. I have my recovery key on the network share. In order to log-in my machine I need the recovery password. From where i will get the recovery
password(48 digit). Surely from the recovery key on the network share. So how can i get the recovery password if only we have the recovery key.
I know both are different in context. Both are two different thing. I have lost my USB stick along with the recovery password and I have to log-in my machine. How can i do that i want to know that. Do there is any method to get recovery password from the
recovery key on network share. I have retrieved the recovery password when the recovery key in AD. But this time it is on network share.
Also one think which I need to solve is that the manage-bde -protectors -add command creates a new .bek file along with the older one. So the .bek file which get shown at the time of the start up of the machine is different from that stored in the network.
So i am getting confused as which .bek file is for which machine and hard to retrieve the password.
Is there any method to store recovery key on network without the -protectors -add command line so that both the .bek file should be matched and can easily be known for indiviual machine in an OU. As if both the .bek files will be different it would be difficult
to to retrieve the recovery password for the machines.
Please do inform if you need some more information about the scenario if i missed something.
Thanks
Gaurav Ranjan

Did PC Recovery and Dowloaded iTunes, wont open, only get error reports.

I just did a PC recovery and have all of my music from iTunes backed up on a dock drive. I just re-downloaded iTunes and installed it. iTunes won't open, I just get an error report every time. I clicked on the setup file and tried to repair it. I've uninstalled it and redownloaded it. Still the same result. Does anyone have any ideas on what else I could do?

does that help anyone?
dv8000 Windows XP

My iPhone would just randomly give me a blue screen and then restart--did that a bunch of times between Tuesday and last night. As of last night, it WILL NOT come back on. iTunes says it's in recovery mode....what does all of this mean???

Tuesday night I was texting a friend and when I went to open her message, my screen went blue and restarted. I just wrote it off as weird and went on about my business. Later that night, I tried to turn on my phone and it would not turn on. I plugged it up, held down the power button, and pressed the home button all numerous times. I looked online and it said to do a "hard reset" by holding down the power and home button at the same time--my phone then came on. Throughout Wednesday, it would give me a blue screen and restart--nothing major just really annoying. I took it to the local Verizon store where I bought the phone from and he said that it was some type of hardware defect and I was still under my year warranty so I could get a new one for free--the free phone won't be here until tomorrow, Saturday. I took it home and it didn't give me any trouble for a couple of hours. The next day it was cooperating and then I left town for a little while and it acted up (blue screen and then restarting) a few times. When I got home, it acted up again and so I restarted the phone and it was working fine. A few minutes later, I tried to check my messages and the phone was off again. No matter what I do, my phone will not come back to life. It had at least 45% battery last time I looked at it. I decided to plug the phone up to my computer and see what it did--my computer recognizes that there is a phone hooked to it and it says that it's in "recovery mode". It also said that if I'm having issues with my phone, that I need to reset the phone via iTunes. I guess the questions that arise are
1. Why is my phone doing this?
2. If I reset my phone, will it go back to working again? I ask that because I don't want Verizon to charge me $300 when they send me the replacement phone and I won't need it (assuming that the phone decides to work once it's been reset).
3. What type of hardware defect is this that is causing this issue, not only with my iPhone 5S but others as well?
4. Shouldn't people be notifying Apple and letting them know that they need to fix this issue?
5. Should I report this issue to Apple even though I didn't buy the phone directly from them, but through Verizon?
Any help that anyone could give me would be greatly appreciated! This whole situation has me stressed out and seriously confused.

Hi, beth.lau.gr.
Thank you for visiting Apple Support Communities.
I understand you have been experiencing issues with your iPhone restarting and showing you a blue screen. I wont be able to give you an exact answer as to why this is happening. However, this is the most relevant troubleshooting article for this issue. This article also provides options to reach out to us via phone for additional assistance.
If your iOS device restarts, displays the Apple logo, or powers off while you're using it
http://support.apple.com/en-us/HT203899
Cheers,
Jason H.

My iPod Touch is stuck in recovery mode after I left it on while updating!!!

I was updating my ipod touch 3rd generation (ios 4.3, i think) and I saw a wasp and left the computer on in the middle of the updating process and now the ipod is stuck in recovery mode and it says the only way to get it out is to recover it, but that will erase everything!!! HELP ME!!! until i get an answer      I HATE YOU, APPLE URGG
operating system: whatever the latest available to itouch is.

Without knowing what the error message said all I can suggest is:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

HT201263 my iphone 4 went into recovery mode & will not restore. Unknown error 21 comes up on iTunes. Please can someone offer any ideas for a solution?

I have an iphone 4 nearly 2 yrs old. It has worked perfectly for that time. On Friday last (whilst away on holiday) I took the phone out of my pocket & it was lifeless. I tried switching it on, no joy, I tried the power/home button reset no joy. I plugged it into a mains charger & it came on but had a banner across the screen saying "verification required". I removed the charger & decided I would try again when I got home so I could connect to my PC & iTunes.
At home I went through the whole above process again but when I plugged it into the mains again it just had the Apple logo going on/off repeatedly. I plugged the phone into my PC & the apple logo appeared followed by the "connect to iTunes". In iTunes I get the banner "iTunes has detected an iPhone in recovery mode. You must restore this iPhone before it can be used with iTunes". So I click on "OK" the "Restore" then a banner asking if I'm sure I want to restopre the iPhone appears, press "Restore & Update". iTunes starts to remove the software, veryfies it with Apple & then another flag "The iPhone could not be restored. An unknown error occurred (21) which appears to be a security issue.
I thought the above problem was something to do with O2 because I picked up my new iPhone 4S last Tuesday but was unable to set it up until I got back from my holiday, O2 say it isn't anything they've done.
My question is has it happened to anyone & can anybody offer a solution, is it a hardware or software issue?

Please see the two articles below:
http://support.apple.com/kb/TS3694
http://support.apple.com/kb/TS3125

CTO Error while doing a Recovery

I tried doing a system recovery that with the help of the recovery discs provided by HP. I have a windows 8 laptop and I received a set of 4DVDs, 3 of them are for the OS and 1 is for drivers. Everytime after going through the long process of recovery I get an error message that the windows cannot be recovered.
This is the Error Log:
[12:11:58.56] ------------------------------------------------------------------------------------------
***CTO Error condition has been dtected in [Factory Update] phase !! ***
[12:11:58.58] Suggest to create PIN-log and send to TWN PDC NB-PreinPM for further analysis ...
[12:11:58.58] ------------------------------------------------------------------------------------------
[11:34:19.47] Start BBOffline.cmd...
UPDrv=[C:]
[11:34:19.50] Set UIA Error Code to 951
[11:34:19.80] Delete [FBI] folder.
[11:34:19.80] WinPE is 64bit.
[11:34:44.10] Starts [FixUps].
[11:34:44.13] ---------------------------------------------------------------------
[11:34:44.15] FixUps.cmd...
[11:34:49.26] FixUps.cmd completed...
[11:34:49.26] ---------------------------------------------------------------------
[11:34:49.26] Starts [Tweaks for SSRD].
[11:34:49.30] ---------------------------------------------------------------------
[11:34:49.30] SSRD Tweaks to change user default locale...
[11:34:49.30] Copy C:\System.sav\Util\TDC\MCPP\FBIRES\FBIUSRES.DLL.
[11:34:49.45] Run "Dism.exe /image:C:\ /Set-SKUIntlDefaults:en-US ".
[11:36:12.58] ---------------------------------------------------------------------
[11:36:12.60] Launch PININST.exe for Offline ...
[11:43:03.63] Starts [Sleep 10 sec].
[11:43:13.98] Starts [Create RStoneFUpdate.INI].
[11:43:15.91] Starts [create 1GB Pagefile for offline].
Volume in drive C has no label.
Volume Serial Number is 4ED9-F2E1
Directory of C:\System.sav\bbv
05/19/2014 11:43 AM 1,073,741,824 pagefile.sys
1 File(s) 1,073,741,824 bytes
0 Dir(s) 50,673,041,408 bytes free
[11:43:16.13] Brand detection.
[11:43:16.27] Customize error handling for Specialize ~ BBV1.
0 file(s) copied.
[11:43:16.30] ---------------------------------------------------------------------
[11:54:25.70] Check Win 8 configuration...
[11:54:36.72] Check system ID...
[11:54:46.45] Check OS SKU...
[11:54:54.48] Check option code...
[11:55:18.52] Check brand name...
SKU_DEF_COUNTRY=[113]
SKU_DEF_SYS_LOC=[hi-IN]
Reset country in administrator...
Reset country in Default user...
Reset System locale
Deployment Image Servicing and Management tool
Version: 6.2.9200.16384
Error: 1016
An error occurred while attempting to access the image.
For more information, review the log file.
The DISM log file can be found at X:\windows\Logs\DISM\dism.log
Updated System Locale info...
[12:01:16.72] Start PIN Tweaks...
[12:01:18.02] ---------------------------------------------------------------------
[12:01:18.02] PIN Tweaks to hide All for BurnBoot BBV and BBV2 on restored image...
[12:01:18.02] ----------------------------------------
[12:01:18.04] Tweaks for OOBE's Unattend.xml
[12:01:18.04] to pick up the proper file...
[12:01:18.04] ----------------------------------------
[12:01:18.04] rename unattend.org to unattend.or_
[12:01:21.99] ----------------------------------------
[12:01:21.99] without Light Sensor..
[12:01:22.03] ----------------------------------------
[12:01:22.04] This is Restored image by SSRD [SSRD.flg]...
[12:01:22.06] ---------------------------------------------------------------------
[12:01:23.76] Start MIR Tweaks...
[12:01:25.08] ---------------------------------------------------------------------
[12:01:25.08] [MIR Tweaks] ...
[12:01:25.08] ---------------------------------------------------------------------
[12:01:25.78] Start Factory Update(s)...
[12:11:53.90] Start QFE Offline installation...
[12:11:58.48] PININST_OFF: PASSED...
[12:11:58.55] Found some error on PININST_OFF.log...
[12:11:58.56] Check C:\System.sav\Logs\PININST_OFF.log to see which command failed...
I called the customer care regarding this and they asked me to visit the service center. The service center people told me that my recovery disks are not working properly. I am not convinced as they have been used just once before, they seem to be fine and I dont want to order another set of DVDs without being sure that thats the solution.
KIndly Help
Thank you

Hi aniketvyas102,
Thank you for your inqiury, I am happy to help.
Aferr reading your log, it is all related to the software and not hardware. Therefore it is your disks a fault. I suggest contacting HP support and explaining the issue in detail to them. They will be able to provide you some options.
Please call HP technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region HP Technical Support Sitemap.
Sparkles1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Error while testing recovery plan

Hi!
From docs about SRM 6:
from Install guide
If you use vSphere Replication, do not select a placeholder datastore that you already use
as the target datastore for replications.
from admin guide:
The replicavirtual machine that vSphere Replication creates and the placeholder virtual machine that
Site Recovery Manager creates can both reside on the same datastore on the recovery site because they are
created in different datastore folders. When the replica and placeholder virtual machines are in the same
datastore, Site Recovery Manager creates the placeholder virtual machine name by using the replica virtual
machine name with the suffix (1). Site Recovery Manager applies the inventory mappings to the
placeholder virtual machine on the recovery site.
so, I guess the best practice is mentioned in the Install guide

Yes, you can consider the suggestion in the Install guide as "Best Practice". Using the same datastore for placeholders and target for replication is supported, but can create confusion with multiple folders created for the same VM.
Best Regards
Stefan Tsonev

Unknown Error during Recovery - iPad no longer Recognized by iTunes

I have a 3rd Generation iPad which I was attempting to perform a factory reset. I received an "Unknown Error" during the process and from that point on I have been unable to get iTunes to recognize my iPad in recovery mode (or otherwise).
I have tried every thread on the subject, but I found one interesting thing. If I connect the iPad with the same cable, etc. to another computer it immediately recognizes it in recovery mode and offers to restore the iPad.
It seems like my computer is not recognizing the iPad because it was in the process of restoring the device when the error occurred. Does anyone know if there is a way to reset or fix this issue. I would prefer not to update iTunes and download both the new iTunes and iPad software again and use another computer if it is not necessary.
Any help would be appreciated.
Thanks

Hey KSHItunes,
That was a good test to try your iPad on another computer. It does seem to isolate the issue to something with your computer setup.
Although you would prefer not to update iTunes, there may be steps in this article which can help.
iPhone, iPad, or iPod not recognized in iTunes for Windows - Apple Support
Please check it out.
Regards,
Nubz

HT1212 My 7 year pls has forgotten her passcode for her iPod touch. I have put it into recovery and through iTunes tried to restore. But it will only let me also try to update it with iOS 6.1.3 which no longer allows the bypass of the passcode. Can anyone

My 7 year old has a passcode on her iPod touch. She forgot it, after multiple attempts at what it could have been, it comes up with disabled etc.....I have tried it in recovery and hooking it up to iTunes (which the device has been previously synced up to) to restore. But the problem I am having is it only gives me the option to update also, to iOS 6.1.3 with the new bug fix which it won't allow you to bypass the passcode. It gets a little into the downloading, turns the iPod on and then asks for the passcode to continue?! I am at a loss as to what to do now, as every forum says put it in recovery and restore. I can't use the 'find my iPhone' app as the iPod is offline. I've tried it on a laptop not prev synced up to and get the same problem. Has any one got any ideas!

Try disabling the computer's antivirus and firewall.
- Next try the manual install method of:
iDevice Troubleshooting 101 :: iPhone, iPad, iPod touch
Place the iPod in recovery mode after the firmware download is complete and then restore using the instructions in the article. Sometimes recovery mode timeouts and returns to disabled before the firmware download is complete.
- Then try on another computer

Brand new Ipod Touch, tried to update, stuck in recovery for hours

I just received an iPod Touch today. I hooked it up to itunes, played around with it for a bit, with no problems, and several hours later downloaded the upgrade 2.02 from the itunes store. I followed the directions. In the process of downloading, I noticed that it seemed to be stalled on "Verifying Ipod Software" for over an hour. The screen of the ipod displays the Apple logo and the little circular icon that indicates progress beneath it (which had stopped for some time). After several hours and after searching for answers here, I figured that there must be a problem. I couldn't do anything in itunes and the only thing to stop the downloading was to force the ipod to shut off. I hated doing this, but I knew something was wrong and there was nothing else to do. I discovered that itunes was actually frozen and I had to force quit that, as well.
I started up the ipod again, and of course, it indicated that I needed to plug in the USB cord. I did and it prompted me to restore. I tried to do that and came up with the 1604 error. Tried it again, same thing. Then, when I restarted the ipod, I came up with a white screen, which was quite scary. I shut down my computer and started it back up again. I began the recovery process, which, this time, went smoothly, until I hit the "Verifying iPod Software" section. It's been over an hour and it's still on this. The progress bar isn't moving forward, it's the sort of moving stripes bar, if that makes sense. iPod screen is frozen. I'm afraid to either disconnect/quit again, or leave it. I'll have to disconnect at some point to take it to the Apple Store, but I'm afraid I'm only damaging it further.
I know these questions have been asked here, but I'm not even expecting an answer to the root of the problem (I'm used to this madness, as a frequent Apple customer). I just need to know whether it's better to quit this recovery and disconnect, or just keep leaving it. How long until I KNOW that it's not working?

Well, I figured since I had nothing to lose on the ipod (since I'd already stopped the updating once), I would just do it again, and try to restore it without the firmware upgrade. Because the ipod worked just fine with its original settings. The exact same thing happened - itunes was frozen.
So I went through the process again, only this time I followed some advice from another thread, tracked down the folder where the firmware update was stored, and trashed it. Then I tried to restore the ipod again. Well, it turns out that there's no going back to the old version. It merely downloaded the firmware update yet again. I let it go, figuring that there could have been something wrong with the first download and I'll wait and see. Now, I'm in the "Restoring Ipod Software" section. I have a feeling nothing will change. So, I'll be taking this to the Apple Store tomorrow (and raising ****).

My ipod touch isn't being recognized by iTunes or my computer. It's in "ipod recovery mode"?

My ipod touch 5th generation is not being recognized by my computer under devices or in itunes; however, when I click on devices and printers it comes up under "unspecified" and is labeled as "Apple mobile device usb driver." I right clicked the icon and hit troubleshooter and it opened itunes and told me I should restore and update my ipod. I did this twice and nothing has changed, it is still not being recognized. This is a big problem because the only thing that will pop up on the screen of my ipod is the symbol for the usb plug with an arrow pointing to the itunes symbol (meaning plug into itunes I assume). I have tried restarting my ipod and restarting my computer and nothing is working. I have the most recent version of itunes. How do I fix this?

first try:
iOS: Device not recognized in iTunes for Windows
next
Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.

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