Recovery/serial number issue - stolen iPad

Help - recovery issue with a stolen iPad.  Wish there was a toll-free # I could call Apple Support for on this, but here goes.  Yesterday my first gen 32GB iPad was stolen out-of-state.  (Can't retrieve it via the Find My iPhone Location app, that's another issue and I've given up on that as a means of recovery).
But I am trying to go to my Profile and update it by adding my stolen device on there with serial number for tracking purposes (I do have the original box). 
When I go to "add device" and then type in the serial number, it's telling me that that device is already registered, but it's not registered in my profile (all that's registered there is my iPhone and iPod).  Then the directions begin taking me down a path where it wants me to change my password which I don't need to do.  Any thoughts? Could whoever had my iPad have gone online already and "registered" it as theirs with the serial number? 
Greatly appreciate any thoughts or help here!  Thank you!

To clarify, I thought it best that I go on and make sure that my iPad too was listed in my Apple profile (should have been previously)...  so I entered its serial number, and got the following message back...
"According to our records, this serial number is registered to another Apple ID. If you have more than one Apple ID, log in to My Support Profile with that Apple ID to see your other registered products. Not sure if you have another Apple ID? Find out"
This to me sounds fishy.  The iPad was a refurbish when originally bought - so could have been from the original user, BUT... could someone else have gone online to Apple and registered my stolen iPad under their Apple account? 
I have changed my email passwords and my Apple ID password as a precaution, in addition to issuing an "erase" order for my iPad since it has a security lock on it which renders location services useless on it. 

Similar Messages

  • HT1349 How to find the serial number of my iPad that has been stolen?

    Hi all,
    My iPad's been stolen, and in part of the police report that I'm filing, the serial number of the iPad would be required.
    I do not have the packaging with me so I'm not sure how to retrieve this. Apparently I could use my Apple account, however, after logging in, I'm unable to find any such link that would help me retrieve this.
    Appreciate any ideas, guys.
    Thanks.

    Report to police along with serial number. Change all your passwords.
    These links may be helpful.
    How to Track and Report Stolen iPad
    http://www.ipadastic.com/tutorials/how-to-track-and-report-stolen-ipad
    Reporting a lost or stolen Apple product
    http://support.apple.com/kb/ht2526
    Report Stolen iPad Tips and iPad Theft Prevention
    http://www.stolen-property.com/report-stolen-ipad.php
    How to recover a lost or stolen iPad
    http://ipadhelp.com/ipad-help/how-to-recover-a-lost-or-stolen-ipad/
    How to Find a Stolen iPad
    http://www.ehow.com/how_7586429_stolen-ipad.html
    Apple Product Lost or Stolen
    http://sites.google.com/site/appleclubfhs/support/advice-and-articles/lost-or-st olen
    Oops! iForgot My New iPad On the Plane; Now What?
    http://online.wsj.com/article/SB10001424052702303459004577362194012634000.html
    If you don't know your lost/stolen iPad's serial number, use the instructions below. The S/N is also on the iPad's box.
    How to Find Your iPad Serial Number
    http://www.ipadastic.com/tutorials/how-to-find-your-ipad-serial-number
     Cheers, Tom

  • TS4006 hi where can i find my serial number for my ipad mine was stolen

    hi where can i fine my serial number for my ipad mine was stolen

    It would be on your box.  If you registered it with Apple, you could also sign into your support profile and see it there (https://supportprofile.apple.com/MySupportProfile.do).  Finally, if you ever backed it up using iTunes you can go to iTunes preferences>Devices and hover you mouse over the backup to reveal the serial number.

  • Finding serial number and stolen

    My IPAD was stolen, when i try to the register my IPAD serial numebr on apple site, i see this message:"" According to our records, this serial number is registered to another Apple ID""!!!
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    How can i know, this serial has been registered with any Apple ID?

    There is no way to look this information up yourself. You can try calling Apple Support, but they may well refuse for privacy reasons to give you such information unless the other Apple ID is also yours. Registering the serial number after your iPad has been stolen is rather useless, though. It's the police to whom you need to give the information; Apple does not track stolen property.
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  • Stolen Apple device - Serial Number Issue

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    "What I said was - no they cannot. Period. It is a brick to them.
    "So, your statement: All I have queried is if somebody COULD wipe the device and re-register it, then apple makes it easy to use a stolen device.
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  • My ipad was stolen this morning. what steps should i take? I am filing a police report; does Verizon have the serial number of the ipad that I purchased through them? I have total moble protection; how do I file a claim?

    My ipad was stolen this morning; can Verizon track the location of the device an assist the police department in recovering the device? I am filing a police report does Verizon have the serial number of the device for me to include in the police report? I have Total Mobile Protection and need instructions for filing a claim.  Is here any other steps I should take?

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    http://support.apple.com/kb/HT5818
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    These links may be helpful.
    How to Track and Report Stolen iPad
    http://www.ipadastic.com/tutorials/how-to-track-and-report-stolen-ipad
    Reporting a lost or stolen Apple product
    http://support.apple.com/kb/ht2526
    What to do if your iOS device is lost or stolen
    http://support.apple.com/kb/HT5668
    iCloud: Locate your device on a map
    http://support.apple.com/kb/PH2698
    iCloud: Lost Mode - Lock and Trace
    http://support.apple.com/kb/PH2700
    iCloud: Remotely Erase your device
    http://support.apple.com/kb/PH2701
    Report Stolen iPad Tips and iPad Theft Prevention
    http://www.stolen-property.com/report-stolen-ipad.php
    General steps to follow for a Stolen iPad
    http://stolen-ipad.com/
    How to recover a lost or stolen iPad
    http://ipadhelp.com/ipad-help/how-to-recover-a-lost-or-stolen-ipad/
    How to Find a Stolen iPad
    http://www.ehow.com/how_7586429_stolen-ipad.html
    What NOT to do if your iPhone or iPad is lost or stolen
    http://www.tomahaiku.com/what-not-to-do-if-your-iphone-or-ipad-lost-or-stolen/
    Apple Product Lost or Stolen
    http://sites.google.com/site/appleclubfhs/support/advice-and-articles/lost-or-st Len
    Oops! iForgot My New iPad On the Plane; Now What?
    http://online.wsj.com/article/SB10001424052702303459004577362194012634000.html
    If you don't know your lost/stolen iPad's serial number, use the instructions below. The S/N is also on the iPad's box.
    How to Find Your iPad Serial Number
    http://www.ipadastic.com/tutorials/how-to-find-your-ipad-serial-number
    iOS: How to find the serial number, IMEI, MEID, CDN, and ICCID number
    http://support.apple.com/kb/HT4061
     Cheers, Tom

  • Need serial number of my iPad - stolen

    My iPad was stolen and the box is missing too. Since I've connected to my iTunes will my serial number be registered in my iTunes account?

    Serial Number should be in your Support Profile
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  • Can i find out my ipad serial number if stolen and i dont have the packaging

    Can I find out my ipad serial number if it's been stolen, but I don't have original packaging?

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  • How can I get my serial number for my iPad from Apple?

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