Recovery will not complete w500p

I have recently purchased a used Iconia W500P tablet. I purchased the recovery media from the Acer store. THE RECOVERY WILL NOT COMPLETE and my husband is ready to break the tablet in half. It gets to 99% on updating system and just freezes.

I have. I did a hard shut down and let it go ahead and start installing like it had completed. It then goes through installing all devices and starts doing the 35 different installations. It make it to 27/35 in cleanup and locks up again. After another hard shutdown, it will finally start, but the touchscreen does not work. It worked before I did the restore. I just wanted to start with factory settings and get rid of the crap the previous owner had loaded on the tablet.

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