Recurring charge for Caller Display

I renewed my line rental contract for a year to get free caller display but I am still getting charged for it 3 months later.
In February I contacted Live chat and was assured it was all sorted and I wouldn't get charged again.
My March bill was issued yesterday and I have been charged yet again, there was a refund of 6 pence ? supposedly for caller display.
Solved!
Go to Solution.

Hi Patty-L,
Sorry about that 
You should be able to see the link now.
Thanks
PaddyB
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Similar Messages

  • Re: Recurring charge for Caller Display

    Hi,
    Sorry to post here but I can't find the new thread option, I'm new to this forum.
    I'm having the same issue with being charged for caller display. I was assured last month it was all sorted out and I'd be refunded back to September, just got this month's bill with a paltry £1.69. I really can't cope with the foreign call centre again, can someone please help?

    If you have done online help and customer services then see if mods can help. They will post a contact us link. 
    After completing the email NOT PM then you join a queue of other customers waiting for mod help. The mods will get back to you in 3/5 working days either by phone or email
    If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • Registering for Caller Display. Do I need to?

    Quick history:
    Mod on this forum arranges new deal for me for combined Infinity/Call package.
    I agree to new deal on condition that I get everything on my account as it was.
    New contract starts (Broadband/Calls/Line Rental) on 10th of September 2013.
    My Call Package includes BT Privacy, etc. at no extra cost. See pic below...
    A few days later news breaks that BT intend to start charging for the same calling features.
    I write to the Mod asking if I will have to start paying the fee for these services. He doesn't reply. Eventually I get a reply (obviously automated) telling me the info is on the website, and links to same.
    I write back asking for a proper reply to my question; this time I get a reply from 'Yunus', but it doesn't answer the question, (he only confirms that line rental will go up 6.4%), so I try other means.
    I use the price increase checker linked to on the other thread here; it tells me the Infinity/Calls Package will go up, but there is no mention of any changes to my Calling Features prices.
    I try Live Chat; holy sh!t, these people are useless! Are they paid to just tell you want to hear?
    First guy tells me 'no increase' in any of my prices';
    second guy says line rental going up, Infinity going up, but caller features package will not go up as they were included free in the package I signed up for with the Mod here
    third, it's a girl; she says everything will go up, and if I choose to leave I need to pay a full year's charges for cancelling.
    Plainly, they are not all correct.
    All I want to know is, what is going up? When? Do I have to sign up/pre-register for this free year's Caller Display thing? Won't that mean my contracts for BB/Calls, and Line Rental will have different end dates?
    I have read the big long thread about the rises, so do not require a repeat of the answers given there as most of them contradict each other anyway, just like Live Chat.
    It would be helpful to get a reply from a Mod (preferably the one who signed me up to this new contract in the first place) and not from any of the BT 'groupies'.
    Thanks.
    Incidentally, I've not had any letter or e-mail informing me of the price rises at all.
    I'm a Private person; I respect those who respect my Privacy.

    DavidM wrote:
    Hi Old_Bear,
    Thanks for posting. Not sure what you mean by BT 'groupies' but you can check if you're directly affected by the pricing change by entering your details here.
    Cheers
    David
    Hi David
    Old_Bear wrote: 
    I use the price increase checker linked to on the other thread here; it tells me the Infinity/Calls Package will go up, but there is no mention of any changes to my Calling Features prices.
    Been there, done that!
    Also spoke to Live Chat - pretty useless!
    My questions were:
    What else will go up?
    Will I start being charged for caller display, etc. when they are clearly included free as part of the package I agreed to sign up for with your colleague?
    Do I have to sign up/pre-register to get it for free when BT do start charging?
    Will this mean my Line Rental and BB/Calls contracts will have different end dates?
    I only want a straight answer to my questions; Customer Service have so far given me 5 different answers.
    I'm a Private person; I respect those who respect my Privacy.

  • Re: Registering for Caller Display. Do I need to?

    Old_Bear: loved your reference to the BT 'groupies'. I know exactly what you mean and we all know the biggest of them all.

    DavidM wrote:
    Hi Old_Bear,
    Thanks for posting. Not sure what you mean by BT 'groupies' but you can check if you're directly affected by the pricing change by entering your details here.
    Cheers
    David
    Hi David
    Old_Bear wrote: 
    I use the price increase checker linked to on the other thread here; it tells me the Infinity/Calls Package will go up, but there is no mention of any changes to my Calling Features prices.
    Been there, done that!
    Also spoke to Live Chat - pretty useless!
    My questions were:
    What else will go up?
    Will I start being charged for caller display, etc. when they are clearly included free as part of the package I agreed to sign up for with your colleague?
    Do I have to sign up/pre-register to get it for free when BT do start charging?
    Will this mean my Line Rental and BB/Calls contracts will have different end dates?
    I only want a straight answer to my questions; Customer Service have so far given me 5 different answers.
    I'm a Private person; I respect those who respect my Privacy.

  • How can I cancel monthly recurring charges for newsstand magazine charges on my iPad?

    How can I cancel monthly recurring charges for newsstand magazine charges on my iPad?

    There are instructions on this page for managing and stopping auto-renewing subscriptions : http://support.apple.com/kb/HT4098

  • On Option 3 but being charged for calls that shoul...

    Can anyone from BT staff please volunteer to have a look at my sham of an account, I switched to option 3 from option one in November last year, my first bill since then was produced on 18th Feb, this bill included all calls I had made which should of been inclusive (local, 0845 etc..), I already had a feeling this would happen some weeks before my bill as I had noticed that my "recent call charges" was logging the calls and adding up the cost, I was told this was normal (I know it is not as I have been on option 3 in the past and the recent call charges did NOT log the inclusive calls at all), when I phoned to ask about this I was told that "this is not the case and the calls will not be charged when your bill is produced", but they were, just as I knew they would.
    Quite a lengthy online help chat session with a BT customer service lady managed to clear the problem where I was credited for those calls.
    It was also agreed that I could have extra time to pay my bill and that I would receive that agreement in writing (extra time as I have recently suffered a heart attack), unfortunately I have not received this confirmation.
    Since then I have now noticed that once again the "recent call charges" is adding up my inclusive calls so I know this is again going to happen on my next quarterly bill, can anyone please look into this and fix it before it gets that far as I really don't think I can take the stress of it all again, I have also noticed that I have been charged for the same call to a mobile twice (exact number, time and duration).
    Any help appreciated, thanks.

    Send an email to [email protected] with the main account holders name, account number and a link this this thread.
    They can help sort this out for you.
    -+-No longer a forum member-+-

  • HT204266 How do I cancel a recurring charge for an app I don't use?

    I want to cancel the Pandora recurring charge on my iphone because I don't listen to it.  How do I accomplish this?

    The following may help: http://help.pandora.com/customer/portal/articles/772231-manage-your-pandora-one- subscription-on-ios-devices

  • Charges for calling Skype number from cell phone

    Just purchased a skype phone number. Chose a local area code so family can call me while Iam in Italy. Will there be an additional charge on their cell phone when they call me. They have unlimited calls and text on there monthly cell plan. Will I have to pay skype if I answer call to my skype number on my cell phone?  If I purchase a premium subscription will I be able to call home from Italy on my cell phone? And how much will that cost per minute- or will the monthly premium price give me unlimited calling and text from my cell?
       thanks for your help!  fondi

    Same problem here. I just bought the number though so wondering if it is a teething proble;

  • Charges for call even when i have world unlimited

    I have the trial of the pack world unlimited but have some charges discounting from my credit when i call a mobile phone in Argentina. Is the pack not working well? Please give me some support in the page there are no option for support, only this comunity. Pablo

    I would take out of airplane mode also and just disable Cellular Data AND Data Roaming under Settings - General - Cellular.
    This way you would still be able to receive texts, your phone # will register to the network and you will still be able to connect to wifi.    I traveled to Ireland last year and this worked fine for me.

  • Charged for calls i havent made??

    Anyone else having this problem?? The last three monthly bills i have had, i have got phone calls on there i havent made?? Mainly to Time line but also local numbers, b.t have blamed this on sky saying they do a check that i am still connected to internet and sky t.v, when i phoned and spoke to sky they told me yes they do checks with all sky customers but they do not get charged to b.t it is included in the sky package, sky say it must be a crossed line, b.t say no someone must be making the phone calls- i tryed to explain to them that  i am out at work when these calls are made and at one point i was in Eygpt for two weeks the house was locked up-the calls were still being made?!

    Disconnect your Sky boxes from the landline to be on the safe side (their automatic calls to Sky to report PPV use each month are to Freephone numbers but you never know).

  • Premium subscription charging for calls?

    Jag vill veta varför Skype tar betalt när jag ringer till fast telefon i Svrige när jag har Premium abonemang som lovar gratis till mobil och fasta telefoner.
    Är det riktigt och åtgärdar man det?
    Translation from Swedish language courtesy of Google Translate:
    I want to know why Skype will charge when I phone to landline in Svrige when I've Premium Subscription that promise free to mobile and landline phones.
    Is it right and fix it?
    Post transferred from blog article to create its own new thread (topic);
    subject/title edited for clarity.

    contact customer service
    TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
    I recommend that you always run the latest Skype version: Windows & Mac
    If my advice helped to fix your issue please mark it as a solution to help others.
    Please note that I generally don't respond to unsolicited Private Messages. Thank you.

  • 'Free' Caller Display Being Charged For

    For the last three months I've been charged for Caller Display when it should be free until 04/12/15.
    Each time I've used live chat help and have eventually got the first two months refunded but have just been charged again.  I've just got off live chat and have been told (again) I will be refunded and the problem will be sorted but I can't say I have much faith.
    How can I get this fixed once and for all?
    Thanks,
    Paul 
    Solved!
    Go to Solution.

    Hi TykeUK, 
    Thanks for your post. 
    I can help get this sorted for you. Can you send me in your details using the "Contact The Mods" link found in my profile and I will be in touch.
    Cheers,
    OlgaC 
    BTCare Community Mod
    If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
    We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • Caller Display Charging Problem

    This is now the 3rd month in a row I have been charged for Caller Display, I have contacted the Indian online live chat twice previously but the problem still persists, can someone here get to the bottom of this and refund me the sums I have been overcharged and sort it out so that I don't get charged next month?

    Hi beseeinyou,
    I'll be able to pick this up from here and get you sorted.  Sorry that you're still being charged despite contacting us twice to stop that happening.
    Click on my username and under the "about me" section of my profile you'll see the link to send over your details.
    Cheers,
    Robbie
    BTCare Community Mod
    If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
    We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • Caller Display Charges

    Last year BT introduced a charge for Caller Display. If you took out a new 12 month line contract they would continue to be free. I did this and have not been charged for this service.
    I have just received my latest bill and there is a small note opposite line charge stating that I will be charged for Caller Display from mt next bill. Last year when BT announced this charge there was a furore and questions were asked in Parliament.
    Will BT be doing the same this year and giving it free if a new contract is taken out?
    I also noticed on my bill that I was being charged for BT Sport HD which I have never requested. I recently took out a new contract to continue to get BT Sport SD free on Sky. I know that it had been announced that although BT Sport SD would be free for another year HD would be chargeable. No mention was made of this when I took out the new contract. I have contacted BT and they are removing this charge.
    It seems that BT will take every opportunity to put extra charges on your bill and make things as difficult as possible to understand.
    Peter

    BT did not start charging for Caller Display until early January 2014 but because I took out the deal for 12 months free caller display on the 11th December 2013 I will be charged for it from 10th December 2014. I wish that I had waited until January 2014 to take up the deal.

  • Evening and weeknd packages and caller display

    My BT contract is up in a few months. Currently I'm using the line rental saver option and have a 2 year old deal which is:
    40GB broadband
    Evening and weekend calls
    Anytime calls add-on
    and the £1.78 a month charge for caller display (after BT removed their BT privacy package)
    Now, looking up the new packages I notice that evening and weekend calls are no longer offered, with weekend only and anytime the only options. Is this correct?
    Also, is there any way of having the caller display option without having to pay £2 a month?

    When considering renewal, be aware that BT have a nasty habit of hiking up the prices of obsolete bundles.  The Tarriff Guide has a bewildering array of obsolete tarriffs, all at different prices http://www.productsandservices.bt.com/consumer/assets/downloads/BT_PhoneTariff_Residential.pdf
    A broadband package and a calls package may be a completely different price to a combined broadband and calls package.  Sometimes two apparently identical packages can have completely different prices, just because they have different names.

Maybe you are looking for