Recurring kernel panics for the past 6 months - help!
HI all,
So I purchased a non-manufacturer refurbished mid-2010 MBP about 6 months ago. It came with a 1TB hybrid SS/SATA drive and way more software than I will ever use(i.e. entire Adobe suite) but basically since I got it it's been restarting intermittently; black screen, restart, "your computer restarted because of a problem." It seems to particularly hate switching between apps (especially with Mission Control) and occasionally when composing a new email in Mail. I ignored this for long time because I was a new Mac user but it is pretty **** irritating not being able to switch between apps easily or compose an email without restarting. It also gets ridiculously hot so I have temperature and fan control app installed that works pretty well; the hottest I've ever seen it is 92 degrees and the trackpad stopped working, but was fine after an hour or so of being switched off (I'm not sure how relevant this is, but additional information can't hurt right?)
I check for updates daily; I've reinstalled from Time Machine and the problem is still there, and it carried over from Snow Leopard to Mavericks. I've seen some people recommending deleting drivers but I'm reluctant to interfere with stuff I don't understand for fear of breaking it completely. At this stage I genuinely cannot afford to get it fixed - I'm afraid that any Genius recommendations are going to be pricey and/or ineffective, so I'm open to suggestions. Here is the most recent kernel panic log;
Anonymous UUID: AF899B24-85E6-EE9A-FF8A-CBBD57AC0667
Fri Mar 7 13:11:29 2014
panic(cpu 0 caller 0xffffff7f8deaafb0): "GPU Panic: [<None>] 5 3 7f 0 0 0 0 3 : NVRM[0/1:0:0]: Read Error 0x00000100: CFG 0xffffffff 0xffffffff 0xffffffff, BAR0 0xd2000000 0xffffff80fd8ea000 0x0a5480a2, D0, P3/4\n"@/SourceCache/AppleGraphicsControl/AppleGraphicsControl-3.4.35/src/Apple MuxControl/kext/GPUPanic.cpp:127
Backtrace (CPU 0), Frame : Return Address
0xffffff80fbb0b6b0 : 0xffffff800c822fa9
0xffffff80fbb0b730 : 0xffffff7f8deaafb0
0xffffff80fbb0b800 : 0xffffff7f8e4e3eab
0xffffff80fbb0b8c0 : 0xffffff7f8e5ad49a
0xffffff80fbb0b900 : 0xffffff7f8e5ad50a
0xffffff80fbb0b970 : 0xffffff7f8e821056
0xffffff80fbb0baa0 : 0xffffff7f8e5d0b39
0xffffff80fbb0bac0 : 0xffffff7f8e4ea8fd
0xffffff80fbb0bb70 : 0xffffff7f8e4e8408
0xffffff80fbb0bd70 : 0xffffff7f8e4e94a8
0xffffff80fbb0be50 : 0xffffff7f8e49626e
0xffffff80fbb0beb0 : 0xffffff7f8ea8166c
0xffffff80fbb0bf00 : 0xffffff7f8ea8055e
0xffffff80fbb0bf20 : 0xffffff800c84a23a
0xffffff80fbb0bfb0 : 0xffffff800c8d6ff7
Kernel Extensions in backtrace:
com.apple.driver.AppleMuxControl(3.4.35)[1BFF66C1-65E4-3BB3-9DEE-B61C3137019B]@ 0xffffff7f8de9d000->0xffffff7f8deaffff
dependency: com.apple.driver.AppleGraphicsControl(3.4.35)[09897896-ACBD-36B5-B1D4-0CCC4000E 3B3]@0xffffff7f8de87000
dependency: com.apple.iokit.IOACPIFamily(1.4)[045D5D6F-AD1E-36DB-A249-A346E2B48E54]@0xfffff f7f8d6ea000
dependency: com.apple.iokit.IOPCIFamily(2.9)[EDA75271-4E9D-34E7-A2C5-14F0C8817D37]@0xffffff 7f8cebb000
dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[4421462D-2B1F-3540-8EEA-9DFCB0565E39]@0 xffffff7f8dde6000
dependency: com.apple.driver.AppleBacklightExpert(1.0.4)[E04639C5-D734-3AB3-A682-FE66694C66 53]@0xffffff7f8de98000
com.apple.nvidia.classic.NVDAResmanTesla(8.2.4)[80472F2E-D31D-32C4-88BA-2EB3D63 C159F]@0xffffff7f8e494000->0xffffff7f8e6fbfff
dependency: com.apple.iokit.IOPCIFamily(2.9)[EDA75271-4E9D-34E7-A2C5-14F0C8817D37]@0xffffff 7f8cebb000
dependency: com.apple.iokit.IONDRVSupport(2.4.1)[999E29DA-D513-3544-89D1-9885B728A098]@0xff ffff7f8de8a000
dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[4421462D-2B1F-3540-8EEA-9DFCB0565E39]@0 xffffff7f8dde6000
com.apple.nvidia.classic.NVDANV50HalTesla(8.2.4)[B0E6AAA7-E970-3D81-8B43-145D56 A3A4AC]@0xffffff7f8e6fc000->0xffffff7f8e9a5fff
dependency: com.apple.nvidia.classic.NVDAResmanTesla(8.2.4)[80472F2E-D31D-32C4-88BA-2EB3D63 C159F]@0xffffff7f8e494000
dependency: com.apple.iokit.IOPCIFamily(2.9)[EDA75271-4E9D-34E7-A2C5-14F0C8817D37]@0xffffff 7f8cebb000
com.apple.driver.AGPM(100.14.15)[BD884E30-94CF-3D5B-9A31-6C2F694CD5C4]@0xffffff 7f8ea7f000->0xffffff7f8ea90fff
dependency: com.apple.iokit.IOPCIFamily(2.9)[EDA75271-4E9D-34E7-A2C5-14F0C8817D37]@0xffffff 7f8cebb000
dependency: com.apple.driver.IOPlatformPluginFamily(5.7.0d10)[E9B6DC11-10DB-31D7-885C-886E1 62FA857]@0xffffff7f8de57000
dependency: com.apple.iokit.IONDRVSupport(2.4.1)[999E29DA-D513-3544-89D1-9885B728A098]@0xff ffff7f8de8a000
dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[4421462D-2B1F-3540-8EEA-9DFCB0565E39]@0 xffffff7f8dde6000
dependency: com.apple.AppleGraphicsDeviceControl(3.4.35)[E4C033B8-08F5-34D3-8720-C105D48F0B C4]@0xffffff7f8ea7b000
BSD process name corresponding to current thread: kernel_task
Mac OS version:
13C64
Kernel version:
Darwin Kernel Version 13.1.0: Thu Jan 16 19:40:37 PST 2014; root:xnu-2422.90.20~2/RELEASE_X86_64
Kernel UUID: 9FEA8EDC-B629-3ED2-A1A3-6521A1885953
Kernel slide: 0x000000000c600000
Kernel text base: 0xffffff800c800000
System model name: MacBookPro6,2 (Mac-F22586C8)
System uptime in nanoseconds: 250097410263
last loaded kext at 34067092791: com.apple.driver.AppleHWSensor 1.9.5d0 (addr 0xffffff7f8ead5000, size 28672)
loaded kexts:
com.apple.driver.AppleHWSensor 1.9.5d0
com.apple.driver.AudioAUUC 1.60
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.iokit.IOBluetoothSerialManager 4.2.3f10
com.apple.driver.AppleUpstreamUserClient 3.5.13
com.apple.driver.AppleTyMCEDriver 1.0.2d2
com.apple.driver.AGPM 100.14.15
com.apple.driver.AppleHDAHardwareConfigDriver 2.6.0f1
com.apple.driver.AppleMikeyHIDDriver 124
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.GeForceTesla 8.2.4
com.apple.driver.AppleIntelHDGraphics 8.2.4
com.apple.iokit.IOBluetoothUSBDFU 4.2.3f10
com.apple.driver.AppleHDA 2.6.0f1
com.apple.driver.AppleMikeyDriver 2.6.0f1
com.apple.driver.AppleHWAccess 1
com.apple.driver.AppleBacklight 170.3.5
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.2.3f10
com.apple.driver.AppleSMCPDRC 1.0.0
com.apple.iokit.AppleBCM5701Ethernet 3.8.1b2
com.apple.driver.AppleSMCLMU 2.0.4d1
com.apple.driver.AirPort.Brcm4331 700.20.22
com.apple.driver.AppleMuxControl 3.4.35
com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0
com.apple.driver.AppleLPC 1.7.0
com.apple.driver.AppleIntelHDGraphicsFB 8.2.4
com.apple.driver.AppleIntelMCEReporter 104
com.apple.nvidia.NVDAStartup 8.2.4
com.apple.driver.AppleMCCSControl 1.1.12
com.apple.driver.SMCMotionSensor 3.0.4d1
com.apple.filesystems.autofs 3.0
com.apple.filesystems.ntfs 3.11
com.apple.driver.AppleUSBTCButtons 240.2
com.apple.driver.AppleUSBTCKeyEventDriver 240.2
com.apple.driver.AppleUSBTCKeyboard 240.2
com.apple.driver.AppleIRController 325.7
com.apple.driver.AppleUSBCardReader 3.4.1
com.apple.driver.AppleFileSystemDriver 3.0.1
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 35
com.apple.iokit.SCSITaskUserClient 3.6.6
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCIBlockStorage 2.5.1
com.apple.driver.AppleUSBHub 666.4.0
com.apple.driver.AppleFWOHCI 4.9.9
com.apple.driver.AppleUSBEHCI 660.4.0
com.apple.driver.AppleAHCIPort 3.0.0
com.apple.driver.AppleUSBUHCI 656.4.1
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleACPIButtons 2.0
com.apple.driver.AppleRTC 2.0
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleSMBIOS 2.1
com.apple.driver.AppleACPIEC 2.0
com.apple.driver.AppleAPIC 1.7
com.apple.driver.AppleIntelCPUPowerManagementClient 216.0.0
com.apple.nke.applicationfirewall 153
com.apple.security.quarantine 3
com.apple.driver.AppleIntelCPUPowerManagement 216.0.0
com.apple.iokit.IOSurface 91
com.apple.iokit.IOSerialFamily 10.0.7
com.apple.AppleGraphicsDeviceControl 3.4.35
com.apple.iokit.IOBluetoothFamily 4.2.3f10
com.apple.nvidia.classic.NVDANV50HalTesla 8.2.4
com.apple.nvidia.classic.NVDAResmanTesla 8.2.4
com.apple.driver.DspFuncLib 2.6.0f1
com.apple.vecLib.kext 1.0.0
com.apple.iokit.IOAudioFamily 1.9.5fc2
com.apple.kext.OSvKernDSPLib 1.14
com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.2.3f10
com.apple.iokit.IOEthernetAVBController 1.0.3b4
com.apple.driver.mDNSOffloadUserClient 1.0.1b5
com.apple.iokit.IOFireWireIP 2.2.6
com.apple.driver.AppleHDAController 2.6.0f1
com.apple.iokit.IOHDAFamily 2.6.0f1
com.apple.iokit.IO80211Family 630.35
com.apple.iokit.IONetworkingFamily 3.2
com.apple.driver.AppleBacklightExpert 1.0.4
com.apple.iokit.IONDRVSupport 2.4.1
com.apple.driver.AppleGraphicsControl 3.4.35
com.apple.driver.AppleSMBusPCI 1.0.12d1
com.apple.driver.IOPlatformPluginLegacy 1.0.0
com.apple.driver.IOPlatformPluginFamily 5.7.0d10
com.apple.driver.AppleSMBusController 1.0.11d1
com.apple.iokit.IOGraphicsFamily 2.4.1
com.apple.driver.AppleSMC 3.1.8
com.apple.kext.triggers 1.0
com.apple.driver.AppleUSBMultitouch 240.9
com.apple.iokit.IOUSBHIDDriver 660.4.0
com.apple.iokit.IOSCSIBlockCommandsDevice 3.6.6
com.apple.iokit.IOUSBMassStorageClass 3.6.0
com.apple.driver.AppleUSBMergeNub 650.4.0
com.apple.driver.AppleUSBComposite 656.4.1
com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.6.6
com.apple.iokit.IOBDStorageFamily 1.7
com.apple.iokit.IODVDStorageFamily 1.7.1
com.apple.iokit.IOCDStorageFamily 1.7.1
com.apple.iokit.IOAHCISerialATAPI 2.6.1
com.apple.iokit.IOSCSIArchitectureModelFamily 3.6.6
com.apple.iokit.IOUSBUserClient 660.4.2
com.apple.iokit.IOFireWireFamily 4.5.5
com.apple.iokit.IOAHCIFamily 2.6.5
com.apple.iokit.IOUSBFamily 675.4.0
com.apple.driver.AppleEFINVRAM 2.0
com.apple.driver.AppleEFIRuntime 2.0
com.apple.iokit.IOHIDFamily 2.0.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 278.11
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 7
com.apple.driver.AppleKeyStore 2
com.apple.driver.DiskImages 371.1
com.apple.iokit.IOStorageFamily 1.9
com.apple.iokit.IOReportFamily 23
com.apple.driver.AppleFDEKeyStore 28.30
com.apple.driver.AppleACPIPlatform 2.0
com.apple.iokit.IOPCIFamily 2.9
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.corecrypto 1.0
com.apple.kec.pthread 1
As a student I'm relying on my Mac for absolutely everything. If this can't be fixed then I'd like to know if it's going to get any worse, but if anyone could help me decipher the log and/or suggest a fix then I would be eternally grateful!
Two possibilities, the RAM needs replacing, with high quality RAM*:
http://www.macmaps.com/badram.html
The GPU needs replacing, which means a logicboard replacement (expensive).
This is the risk you take with a non-Apple refurbished. And unless you purchased it in 2011, it is unlikely you have any warranty, unless you purchased with a credit card a card that extends the warranty.
Similar Messages
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About 10 kernel panics in the past 3 months - looking for cause
Hello,
I have tried searching extensively in the discussions.apple.com and in Google but cannot answer the question myself. I've had quite a number of kernel panics in the past 3 months on a MacBook Pro 13" purchased new in July 2010.
I'll post two reports below but the cause looks to be the following, which I cannot interpret:
panic(cpu 0 caller 0x226b57): "thread_invoke: preemption_level -1, possible cause: unlocking an unlocked mutex or spinlock"@/SourceCache/xnu/xnu-1504.9.37/osfmk/kern/sched_prim.c:1471
Can anyone explain that?
Unfortunately I cannot say anything about what was happening at the time of the kernel panic. There appears to be nothing systematic from my end. It doesn't happen all the time but frequently enough now that it is frustrating if a lot of work / apps are open.
I have read the following http://www.thexlab.com/faqs/kernelpanics.html but it did not help me out. I did perform a hardware test at boot up by holding down D. Hardware test passed twice without problems.
Thanks
TT Mac
Here are the details of two kernel panics:
Recorded report #1
Interval Since Last Panic Report: 1411800 sec
Panics Since Last Report: 2
Anonymous UUID: C9C82B3A-01D5-4BAB-8F20-DF3F6F43D0BC
Thu May 19 19:52:10 2011
panic(cpu 0 caller 0x226b57): "thread_invoke: preemption_level -1, possible cause: unlocking an unlocked mutex or spinlock"@/SourceCache/xnu/xnu-1504.9.37/osfmk/kern/sched_prim.c:1471
Backtrace (CPU 0), Frame : Return Address (4 potential args on stack)
0x7023bd68 : 0x21b510 (0x5d9514 0x7023bd9c 0x223978 0x0)
0x7023bdb8 : 0x226b57 (0x59076c 0xffffffff 0x590704 0x226427)
0x7023be38 : 0x22725d (0x85f73f0 0x0 0x441db210 0xffffffff)
0x7023bea8 : 0x2272eb (0x210cea 0x0 0x0 0x85f73d4)
0x7023bec8 : 0x211b57 (0x210cea 0x3 0x44 0x0)
0x7023bef8 : 0x216dd9 (0x8a41204 0x3 0x44 0x0)
0x7023bf78 : 0x295168 (0x85f4a88 0x0 0x0 0x0)
0x7023bfc8 : 0x2a149d (0x85f4a84 0x0 0x10 0x85f4de4)
BSD process name corresponding to current thread: configd
Mac OS version:
10J869
Kernel version:
Darwin Kernel Version 10.7.0: Sat Jan 29 15:17:16 PST 2011; root:xnu-1504.9.37~1/RELEASE_I386
System model name: MacBookPro7,1 (Mac-F222BEC8)
System uptime in nanoseconds: 55287471384137
unloaded kexts:
com.apple.driver.IOBluetoothHIDDriver 2.4.0f1 (addr 0x15a7000, size 0x53248) - last unloaded 9428940031261
loaded kexts:
com.cisco.nke.ipsec 2.0.1
com.vmware.kext.vmnet 2.0.7
com.vmware.kext.vmioplug 2.0.7
com.vmware.kext.vmci 2.0.7
com.vmware.kext.vmx86 2.0.7
com.apple.filesystems.smbfs 1.6.6
com.apple.filesystems.afpfs 9.7
com.apple.nke.asp_tcp 5.0
com.apple.driver.AppleHWSensor 1.9.3d0
com.apple.filesystems.autofs 2.1.0
com.apple.driver.AGPM 100.12.19
com.apple.driver.AppleHDA 1.9.9f12
com.apple.driver.AppleMikeyHIDDriver 1.2.0
com.apple.driver.AppleMikeyDriver 1.9.9f12
com.apple.driver.AudioAUUC 1.54
com.apple.driver.SMCMotionSensor 3.0.0d4
com.apple.kext.AppleSMCLMU 1.5.0d3
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AudioIPCDriver 1.1.6
com.apple.driver.AppleIntelPenrynProfile 17
com.apple.driver.ACPI_SMC_PlatformPlugin 4.5.0d5
com.apple.driver.AppleUpstreamUserClient 3.5.4
com.apple.driver.AppleMCCSControl 1.0.17
com.apple.driver.AppleBacklight 170.0.34
com.apple.driver.AppleLPC 1.4.12
com.apple.GeForce 6.2.6
com.apple.driver.AppleUSBTCButtons 200.3.2
com.apple.driver.AppleIRController 303.8
com.apple.driver.AppleUSBTCKeyboard 200.3.2
com.apple.driver.AppleUSBCardReader 2.5.8
com.apple.iokit.SCSITaskUserClient 2.6.5
com.apple.driver.AppleHPET 1.5
com.apple.iokit.IOAHCIBlockStorage 1.6.3
com.apple.iokit.AppleBCM5701Ethernet 2.3.9b6
com.apple.driver.AppleSmartBatteryManager 160.0.0
com.apple.driver.AirPortBrcm43224 427.36.9
com.apple.driver.AppleFWOHCI 4.7.1
com.apple.driver.AppleAHCIPort 2.1.5
com.apple.driver.AppleUSBHub 4.1.7
com.apple.driver.AppleUSBEHCI 4.1.8
com.apple.driver.AppleUSBOHCI 4.1.5
com.apple.BootCache 31
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.driver.AppleEFINVRAM 1.4.0
com.apple.driver.AppleRTC 1.3.1
com.apple.driver.AppleACPIButtons 1.3.5
com.apple.driver.AppleSMBIOS 1.6
com.apple.driver.AppleACPIEC 1.3.5
com.apple.driver.AppleAPIC 1.4
com.apple.driver.AppleIntelCPUPowerManagementClient 105.13.0
com.apple.security.sandbox 1
com.apple.security.quarantine 0
com.apple.nke.applicationfirewall 2.1.11
com.apple.driver.AppleIntelCPUPowerManagement 105.13.0
com.apple.driver.IOBluetoothHIDDriver 2.4.0f1 - last loaded 19003952150877
com.apple.driver.DspFuncLib 1.9.9f12
com.apple.driver.AppleProfileReadCounterAction 17
com.apple.driver.AppleSMBusController 1.0.8d0
com.apple.driver.AppleProfileTimestampAction 10
com.apple.driver.AppleProfileThreadInfoAction 14
com.apple.driver.AppleProfileRegisterStateAction 10
com.apple.driver.AppleProfileKEventAction 10
com.apple.driver.AppleProfileCallstackAction 20
com.apple.iokit.IOFireWireIP 2.0.3
com.apple.iokit.IOSurface 74.2
com.apple.iokit.IOBluetoothSerialManager 2.4.0f1
com.apple.iokit.IOSerialFamily 10.0.3
com.apple.iokit.IOAudioFamily 1.8.0fc1
com.apple.kext.OSvKernDSPLib 1.3
com.apple.driver.AppleHDAController 1.9.9f12
com.apple.iokit.IOHDAFamily 1.9.9f12
com.apple.iokit.AppleProfileFamily 41
com.apple.driver.AppleSMC 3.1.0d3
com.apple.driver.IOPlatformPluginFamily 4.5.0d5
com.apple.driver.AppleSMBusPCI 1.0.8d0
com.apple.nvidia.nv50hal 6.2.6
com.apple.NVDAResman 6.2.6
com.apple.iokit.IONDRVSupport 2.2
com.apple.iokit.IOGraphicsFamily 2.2
com.apple.driver.BroadcomUSBBluetoothHCIController 2.4.0f1
com.apple.driver.AppleUSBBluetoothHCIController 2.4.0f1
com.apple.iokit.IOBluetoothFamily 2.4.0f1
com.apple.driver.AppleUSBMultitouch 206.6
com.apple.iokit.IOUSBHIDDriver 4.1.5
com.apple.iokit.IOSCSIBlockCommandsDevice 2.6.5
com.apple.iokit.IOUSBMassStorageClass 2.6.5
com.apple.iokit.IOSCSIMultimediaCommandsDevice 2.6.5
com.apple.iokit.IOBDStorageFamily 1.6
com.apple.iokit.IODVDStorageFamily 1.6
com.apple.iokit.IOCDStorageFamily 1.6
com.apple.driver.AppleUSBMergeNub 4.1.8
com.apple.driver.AppleUSBComposite 3.9.0
com.apple.iokit.IOAHCISerialATAPI 1.2.5
com.apple.iokit.IOSCSIArchitectureModelFamily 2.6.5
com.apple.driver.XsanFilter 402.1
com.apple.iokit.IO80211Family 314.1.1
com.apple.iokit.IOFireWireFamily 4.2.6
com.apple.iokit.IOAHCIFamily 2.0.4
com.apple.iokit.IOUSBUserClient 4.1.5
com.apple.iokit.IOUSBFamily 4.1.8
com.apple.driver.NVSMU 2.2.7
com.apple.iokit.IONetworkingFamily 1.10
com.apple.driver.AppleEFIRuntime 1.4.0
com.apple.iokit.IOHIDFamily 1.6.5
com.apple.iokit.IOSMBusFamily 1.1
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 6
com.apple.driver.DiskImages 289
com.apple.iokit.IOStorageFamily 1.6.2
com.apple.driver.AppleACPIPlatform 1.3.5
com.apple.iokit.IOPCIFamily 2.6
com.apple.iokit.IOACPIFamily 1.3.0
Model: MacBookPro7,1, BootROM MBP71.0039.B0B, 2 processors, Intel Core 2 Duo, 2.4 GHz, 4 GB, SMC 1.62f6
Graphics: NVIDIA GeForce 320M, NVIDIA GeForce 320M, PCI, 256 MB
Memory Module: global_name
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8D), Broadcom BCM43xx 1.0 (5.10.131.36.9)
Bluetooth: Version 2.4.0f1, 2 service, 19 devices, 1 incoming serial ports
Network Service: Ethernet, Ethernet, en0
Serial ATA Device: TOSHIBA MK5055GSXF, 465.76 GB
Serial ATA Device: MATSHITADVD-R UJ-898
USB Device: Built-in iSight, 0x05ac (Apple Inc.), 0x8507, 0x24600000
USB Device: Internal Memory Card Reader, 0x05ac (Apple Inc.), 0x8403, 0x26100000
USB Device: BRCM2046 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x06600000
USB Device: Bluetooth USB Host Controller, 0x05ac (Apple Inc.), 0x8213, 0x06610000
USB Device: IR Receiver, 0x05ac (Apple Inc.), 0x8242, 0x06500000
USB Device: Apple Internal Keyboard / Trackpad, 0x05ac (Apple Inc.), 0x0236, 0x06300000
Recorded report #2
Interval Since Last Panic Report: 784291 sec
Panics Since Last Report: 1
Anonymous UUID: C9C82B3A-01D5-4BAB-8F20-DF3F6F43D0BC
Sat Jun 11 13:35:34 2011
panic(cpu 1 caller 0x226b57): "thread_invoke: preemption_level -1, possible cause: unlocking an unlocked mutex or spinlock"@/SourceCache/xnu/xnu-1504.9.37/osfmk/kern/sched_prim.c:1471
Backtrace (CPU 1), Frame : Return Address (4 potential args on stack)
0x57183c08 : 0x21b510 (0x5d9514 0x57183c3c 0x223978 0x0)
0x57183c58 : 0x226b57 (0x59076c 0xffffffff 0x590704 0x226427)
0x57183cd8 : 0x22725d (0x114ee01c 0x239a3cac 0xffffffff 0x6)
0x57183d48 : 0x2272eb (0x48eeb0 0x0 0x0 0x2a358d)
0x57183d68 : 0x48ecb8 (0x48eeb0 0x7336780 0x57183d88 0x2a358d)
0x57183dd8 : 0x49be41 (0x0 0x0 0x49c0d5 0x0)
0x57183ed8 : 0x49c69e (0x0 0x1 0x114ccd80 0x0)
0x57183f78 : 0x4f6075 (0x78937e0 0x110f72e8 0x114ccd54 0x0)
0x57183fc8 : 0x2a144d (0x110f72e4 0x0 0x10 0x6b5f044)
BSD process name corresponding to current thread: HPIO Trap Monito
Mac OS version:
10J869
Kernel version:
Darwin Kernel Version 10.7.0: Sat Jan 29 15:17:16 PST 2011; root:xnu-1504.9.37~1/RELEASE_I386
System model name: MacBookPro7,1 (Mac-F222BEC8)
System uptime in nanoseconds: 17380204161250
unloaded kexts:
com.apple.iokit.IOFireWireSBP2 4.0.6 (addr 0x6c984000, size 0x69632) - last unloaded 16209756399007
loaded kexts:
com.cisco.nke.ipsec 2.0.1
com.vmware.kext.vmnet 2.0.7
com.vmware.kext.vmioplug 2.0.7
com.vmware.kext.vmci 2.0.7
com.vmware.kext.vmx86 2.0.7
com.apple.filesystems.smbfs 1.6.6 - last loaded 15718490207854
com.apple.driver.AppleHWSensor 1.9.3d0
com.apple.driver.AGPM 100.12.19
com.apple.driver.AudioAUUC 1.54
com.apple.driver.AppleMikeyHIDDriver 1.2.0
com.apple.driver.AppleIntelPenrynProfile 17
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AppleUpstreamUserClient 3.5.4
com.apple.driver.AppleMikeyDriver 1.9.9f12
com.apple.driver.AppleHDA 1.9.9f12
com.apple.driver.AudioIPCDriver 1.1.6
com.apple.driver.AppleMCCSControl 1.0.17
com.apple.driver.AppleLPC 1.4.12
com.apple.driver.SMCMotionSensor 3.0.0d4
com.apple.iokit.AppleBCM5701Ethernet 2.3.9b6
com.apple.kext.AppleSMCLMU 1.5.0d3
com.apple.GeForce 6.2.6
com.apple.driver.AirPortBrcm43224 427.36.9
com.apple.driver.ACPI_SMC_PlatformPlugin 4.5.0d5
com.apple.driver.AppleBacklight 170.0.34
com.apple.filesystems.autofs 2.1.0
com.apple.driver.AppleUSBTCButtons 200.3.2
com.apple.driver.AppleIRController 303.8
com.apple.driver.AppleUSBTCKeyboard 200.3.2
com.apple.driver.AppleUSBCardReader 2.5.8
com.apple.iokit.SCSITaskUserClient 2.6.5
com.apple.iokit.IOAHCIBlockStorage 1.6.3
com.apple.BootCache 31
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.driver.AppleAHCIPort 2.1.5
com.apple.driver.AppleUSBOHCI 4.1.5
com.apple.driver.AppleFWOHCI 4.7.1
com.apple.driver.AppleUSBHub 4.1.7
com.apple.driver.AppleUSBEHCI 4.1.8
com.apple.driver.AppleEFINVRAM 1.4.0
com.apple.driver.AppleRTC 1.3.1
com.apple.driver.AppleHPET 1.5
com.apple.driver.AppleSmartBatteryManager 160.0.0
com.apple.driver.AppleACPIButtons 1.3.5
com.apple.driver.AppleSMBIOS 1.6
com.apple.driver.AppleACPIEC 1.3.5
com.apple.driver.AppleAPIC 1.4
com.apple.driver.AppleIntelCPUPowerManagementClient 105.13.0
com.apple.security.sandbox 1
com.apple.security.quarantine 0
com.apple.nke.applicationfirewall 2.1.11
com.apple.driver.AppleIntelCPUPowerManagement 105.13.0
com.apple.driver.AppleProfileReadCounterAction 17
com.apple.driver.AppleProfileTimestampAction 10
com.apple.driver.AppleProfileThreadInfoAction 14
com.apple.driver.AppleProfileRegisterStateAction 10
com.apple.driver.AppleProfileKEventAction 10
com.apple.driver.AppleProfileCallstackAction 20
com.apple.iokit.IOSurface 74.2
com.apple.iokit.IOBluetoothSerialManager 2.4.0f1
com.apple.iokit.IOSerialFamily 10.0.3
com.apple.driver.DspFuncLib 1.9.9f12
com.apple.iokit.IOAudioFamily 1.8.0fc1
com.apple.kext.OSvKernDSPLib 1.3
com.apple.driver.AppleSMBusController 1.0.8d0
com.apple.driver.AppleHDAController 1.9.9f12
com.apple.iokit.IOHDAFamily 1.9.9f12
com.apple.iokit.IOFireWireIP 2.0.3
com.apple.iokit.AppleProfileFamily 41
com.apple.iokit.IO80211Family 314.1.1
com.apple.iokit.IONetworkingFamily 1.10
com.apple.driver.NVSMU 2.2.7
com.apple.driver.IOPlatformPluginFamily 4.5.0d5
com.apple.driver.AppleSMBusPCI 1.0.8d0
com.apple.nvidia.nv50hal 6.2.6
com.apple.NVDAResman 6.2.6
com.apple.iokit.IONDRVSupport 2.2
com.apple.iokit.IOGraphicsFamily 2.2
com.apple.driver.AppleSMC 3.1.0d3
com.apple.driver.BroadcomUSBBluetoothHCIController 2.4.0f1
com.apple.driver.AppleUSBBluetoothHCIController 2.4.0f1
com.apple.iokit.IOBluetoothFamily 2.4.0f1
com.apple.driver.AppleUSBMultitouch 206.6
com.apple.iokit.IOUSBHIDDriver 4.1.5
com.apple.iokit.IOUSBMassStorageClass 2.6.5
com.apple.iokit.IOSCSIBlockCommandsDevice 2.6.5
com.apple.iokit.IOSCSIMultimediaCommandsDevice 2.6.5
com.apple.iokit.IOBDStorageFamily 1.6
com.apple.iokit.IODVDStorageFamily 1.6
com.apple.iokit.IOCDStorageFamily 1.6
com.apple.driver.AppleUSBMergeNub 4.1.8
com.apple.driver.AppleUSBComposite 3.9.0
com.apple.driver.XsanFilter 402.1
com.apple.iokit.IOAHCISerialATAPI 1.2.5
com.apple.iokit.IOSCSIArchitectureModelFamily 2.6.5
com.apple.iokit.IOAHCIFamily 2.0.4
com.apple.iokit.IOFireWireFamily 4.2.6
com.apple.iokit.IOUSBUserClient 4.1.5
com.apple.iokit.IOUSBFamily 4.1.8
com.apple.driver.AppleEFIRuntime 1.4.0
com.apple.iokit.IOHIDFamily 1.6.5
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.TMSafetyNet 6
com.apple.kext.AppleMatch 1.0.0d1
com.apple.driver.DiskImages 289
com.apple.iokit.IOStorageFamily 1.6.2
com.apple.driver.AppleACPIPlatform 1.3.5
com.apple.iokit.IOPCIFamily 2.6
com.apple.iokit.IOACPIFamily 1.3.0
Model: MacBookPro7,1, BootROM MBP71.0039.B0B, 2 processors, Intel Core 2 Duo, 2.4 GHz, 4 GB, SMC 1.62f6
Graphics: NVIDIA GeForce 320M, NVIDIA GeForce 320M, PCI, 256 MB
Memory Module: global_name
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8D), Broadcom BCM43xx 1.0 (5.10.131.36.9)
Bluetooth: Version 2.4.0f1, 2 service, 19 devices, 1 incoming serial ports
Network Service: AirPort, AirPort, en1
Serial ATA Device: TOSHIBA MK5055GSXF, 465.76 GB
Serial ATA Device: MATSHITADVD-R UJ-898
USB Device: Built-in iSight, 0x05ac (Apple Inc.), 0x8507, 0x24600000
USB Device: Internal Memory Card Reader, 0x05ac (Apple Inc.), 0x8403, 0x26100000
USB Device: BRCM2046 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x06600000
USB Device: Bluetooth USB Host Controller, 0x05ac (Apple Inc.), 0x8213, 0x06610000
USB Device: IR Receiver, 0x05ac (Apple Inc.), 0x8242, 0x06500000
USB Device: Apple Internal Keyboard / Trackpad, 0x05ac (Apple Inc.), 0x0236, 0x06300000From http://support.apple.com/kb/HT2546 it says to include the hardware info I'm posting below. I have looked at Technical Note TN2063 and tried to understand the KPs but it is a little beyond me. If anyone can help by looking, and providing insight, at the two initial KPs I posted that would be very much appreciated.
Hardware Overview:
Model Name: MacBook Pro
Model Identifier: MacBookPro7,1
Processor Name: Intel Core 2 Duo
Processor Speed: 2.4 GHz
Information about the hard drive volume that is the startup disk. <-don't see bus and device number that are asked for in the link above. I do have the following:
Serial-ATA:
NVidia MCP89 AHCI:
Vendor: NVidia
Product: MCP89 AHCI
Link Speed: 3 Gigabit
Negotiated Link Speed: 1.5 Gigabit
Description: AHCI Version 1.30 Supported
TOSHIBA MK5055GSXF:
Capacity: 500.11 GB (500,107,862,016 bytes)
Model: TOSHIBA MK5055GSXF
Revision: FH405B
Native Command Queuing: Yes
Queue Depth: 32
Removable Media: No
Detachable Drive: No
BSD Name: disk0
Rotational Rate: 5400
Medium Type: Rotational
Partition Map Type: GPT (GUID Partition Table)
S.M.A.R.T. status: Verified
Volumes:
Capacity: 209.7 MB (209,715,200 bytes)
Writable: Yes
BSD Name: disk0s1
500 GB Internal:
Capacity: 499.76 GB (499,763,888,128 bytes)
Available: 113.14 GB (113,141,813,248 bytes)
Writable: Yes
File System: Journaled HFS+
BSD Name: disk0s2
Mount Point: /
RAM:
Memory Slots:
ECC: Disabled
BANK 0/DIMM0:
Size: 2 GB
Type: DDR3
Speed: 1067 MHz
Status: OK
Manufacturer: 0x80AD
Part Number: 0x484D54313235533654465238432D47372020
BANK 1/DIMM0:
Size: 2 GB
Type: DDR3
Speed: 1067 MHz
Status: OK
Manufacturer: 0x80AD
Part Number: 0x484D54313235533654465238432D47372020
Zero third-party hardware that has been added to the computer and RAM is all Apple original. -
Terrible service for the past few months, trouble ...
Hi all,
I'm hoping I may be able to get more help here.
For the past few months my phone line has been incredibly crackily and faint, my broadband (not with BT) has also been cutting out for long periods of time making it almost impossible to use.
About 2 months ago an engineer came out and supposedly fixed the fault (I'm not even sure if there was one to fix) only a day later it was back to being crackily and faint.
I called up numerous times and did online fault checks, and nothing came of it, they said there were no faults!
During the past few months I noticed that when the weather is bad (wind, rain, wind and rain, frost) my phoneline is terrible and my broadband connection is non existent. I kept note of this and yup, everytime the weather is bad, so is my broadband+phoneline. It's completely fine when it's dry and calm out.
I contacted BT again (multiple times because the service is terrible) and they said there isn't a fault with my line and that I should call my ISP.
Today I called again because the phoneline was terrible as is the weather, they called my mobile to do a linecheck on the landline, then 2minutes later they put the phone down on me and never called back. I had waited over 30minutes just to get through..
It seems like I'm never going to get this fixed as it's almost impossible to deal with BT on the other end of the phone, and I can't do a fault test online because my internet is dead during the times it is bad..
I also reported that the wire connecting from my house to the telegraph pole is all loose and looks unravled, but they obviously didn't think it was a problem because they wouldn't send anyone out for it.
What am I to do?I called 151 and reported the fault, they found nothing wrong. As it's intermittent they are going to run a 24hr line test and then get back to me (though he said he'd call in the morning to let me know if an engineer needs to come out.. 24hrs?) fingers crossed the weather is absolutely abysmal tonight!
@HHGTTG If it eventually gets fixed, I'll probably always be waiting to let out a sigh when I see that the weather is bad. Haunted! I hope you're in the clear now.
@surfer157 Perfect, I just bought my nephew a land telescope for his birthday, now i'm going to scope out the wires if nothing comes of the 24hr line test!
My wire is all loose and looks like it has come unravled at the telegraph pole compared to the others that look like they are pulled tightly, so I'm pretty confident it's a similar, if not the same problem you had with a corroded wire. Not confident about getting it fixed anytime soon though... -
I keep getting "error during rendering/encoding of menus/slideshows" message. I have been burning DVD's in exactly the same way for the past 12 months and mostly on my MacBook which is 3 years old. Obviously I'm using iDVD. I purchased an iMac about a year ago and moved to use this for dvd burning without problem. A few months ago (approximately) I started to experience problems with burning with the error message above. I tried everything including starting the whole process from scratch right down to capturing the movie clips from my video recorder into iMovie, then using them in iDVD. Still the same message came up. I lost count of how many times I repeated the process with different clips and variations and the same thing happened. This was also the case with my MacBook and my husband's iMac.
After taking both of mymac's tothe service centre, having new optical thingys put it and even a new hard drive on my iMac along with a new DVD burner the same thing happened. They told me it must be the process that I am using that is incorrect!
I took my 27" iMac to an apple shop and asked them to assist me while I use the same technique as I always had. The same message came up so they tried using my clips in one of their mac's. The same message. They tried it with different clips and the same message. The only way we could get theirs to work was with a magic DVD which did not produce what I needed and was limited with only one page.
I now cannot use any of my Mac's for the intended purpose that I bought them for - to produce good media for my work! It was suggested that I purchase some non Mac software to burn DVDs which defeats the object of having a mac with iDVD in my opinion. I have a book on iDVD which is very informative and have followed the process to the letter and checked all the trouble shooting and still no remedy. It was mentioned that an up-date may have caused the problem on all my macs.
I feel that this issue should be addressed by Apple as a matter of correctness.
I now find that on the net there are many posts in forums and such like with exactly the same (almost word for word) problems. Please Apple, keep/regain your good name and sort this out.
Jayne ConnellyThanks Bengt W for your attention to this matter. So much appreciated. And thanks for putting me right on the aim of forums (new to this). Although, you may regret asking for more information. I've added everything I can below.
The process I used is as follows:
Import recorded clips of between 5 and 15minutes each from my video recorder into i
Edit the clips (remove unwanted start and endng)
Add title to front of clips
‘Share’ them to ‘movie’ (export using QuickTime)folder in .mov format individually
Open iDVD and ‘create new project’
Select ‘favourite’ theme that I have set up forall my work dvd’s (this has been used successfully many times and I’ve triedwithout using the favourite them).
Add 2 submenus for each group of clips
Select submenu - drag and drop between 3 – 6 clips in each of the twosubmenus
Change title colours on clips
Dragand drop image into drop zones where required
In‘map’ view I check for any yellow warnings before burning to disc
In an attempt to remedy the problems I’ve tried the following:
Try new DVD discs
Try different themes (favourites and standardones)
Change images in drop zones
Start whole process again even from importingfrom camera again
Two other completely different computers (iMacand MacBook) with iDVD
Go to apple shop and use their computers to doin iDVD
Try with one clip and no menu pages added
Use a clip that I already have that did notoriginate from my camera
Turn computer off and restart
New hard drive
New optical lense (thing)
New DVD burner
Saving to disc image rather than dvd disc
Other points:
I also have a ‘flip’ and ‘iPhone’ whereI’ve imported footage camera which, although limited, records and makes videoclips and burns them to DVD through iDVD without problem.
For example, I have just gone through steps 5 - 11 using some clips that were already imported from my iphone to iPhoto and dragged across. I used a theme that I've used before which has failed and added one sub menu page where the clip went. It burned to disc image successfully.
The startup disc, I believe will have no space issues asit’s a new hard drive with no use apart from this. That could have been an issue before (I didn’t check it) butnot now.
Other technical stuff that I don't understand but you may:
I have…… Mac OS X Version 10.6.7 with all updates onit. Processor 2.8 GHz Intel Corei7. Memory 4GB 1067 MHz DDR3.
iDVD version 7.1.1
HardwareOverview:
Model Name: iMac
Model Identifier: iMac11,1
Processor Name: Intel Core i7
Processor Speed: 2.8 GHz
Number Of Processors: 1
Total Number Of Cores: 4
L2 Cache (per core): 256 KB
L3 Cache: 8 MB
Memory: 4GB
Processor Interconnect Speed: 4.8 GT/s
Boot ROM Version: IM111.0034.B02
SMC Version (system): 1.54f36
OPTIARCDVD RW AD-5680H:
Firmware Revision: 3AHB
Interconnect: ATAPI
Burn Support: Yes (AppleShipping Drive)
Cache: 2048KB
Reads DVD: Yes
CD-Write: -R, -RW
DVD-Write: -R, -R DL,-RW, +R, +R DL, +RW
Write Strategies: CD-TAO,CD-SAO, CD-Raw, DVD-DAO
Media: Toshow the available burn speeds, insert a disc and choose View > Refresh
If you can solve this you are better than the 'apple geeks' in the shop and the service technicians in the service centre (and of course me but that's no achievement).
Eagerly awaiting your reply.
Jayne -
I have not been able to sync my mail with iCloud on my MacBookPro (Lion OS). Everything else has been syncing fine for the past two months, but when I go to System Pref/iCloud/and try to check Mail, it asks me to choose an iCloud email address. When I put in my regular @me.com email, it says that address already exists (of course it does - it's mine!) and wants me to choose another one. But I want it to sync with my stuff. What can I do? I haven't been able to find help anywhere online... Thanks!
You should have signed in with that address in the first place, but there is a workaround: go to System preferences>Mail, Contacts@ Calendars and add your @me.com address as an account there.
-
My itunes files were deleted. I was able to use an old back up file to restore some but new downloaded purchases from iTunes for the past 5 months weren't in the back up. How do I get those back since I've paid for them one before? Can you redownload? If so, how?? Please help as I'm missing over 500 previously paid for and downloaded iTunes song purchases.
This was EXACTLY what I needed about the purchases I made from my device. However, is there a way to re-download other ones you've made from a computer? Because I realized some of them were not just purchased from my device.
This is a picture of what it looks like now:
http://tinypic.com/r/107quxu/7
As you can see, the stuff circled in red doesn't give me an option to download from Cloud Beta because it already says "downloaded".
any way to get around that? -
I bought my iPhone 4 in Canada and have been using it here for the past 7 months. In september I will be moving to the UK and am wondering if I get a UK sim card will I be able to use it as my cell phone over there?
Hi: I don't believe that Telus provides unlocking for the iPhone. Other phones, yes, iPhone no.
Follow-up info from Telus:
http://www.telusmobility.com/en/BC/Unlock-Device/unlocking_your_device.shtml?eVa r6=link
Stedman -
Hello, I have Acrobat XI Pro for which I pay by monthly subscription. Each month, for the past three months or so, at renewal time, I receive a note stating that my trial period has expired and I cannot open my Acrobat Files. I have telephoned three or four times each time this happens and have been told that the matter has been resolved - it has not! At one time I had paid inadvertently for three account for Acrobat XI Pro running at the same time - I only need 1. I'm afraid that I may have just opened a second account by mistake in order to open my files. I repeat, I only require one account. Would you please advise and assure me that this matter has finally been resolved and that I will no longer receive these notifications each month..
I don't work for Adobe but it seems to me you might be signing in to Acrobat with the wrong Adobe ID.
Check the Adobe ID you use in Acrobat.
Check this Adobe ID on Adobe's to make sure that it has an active subscription. -
I am trying to print wirelessly from my ipad to an epson stylus SX438W. The connection appears fine on both devices but the ipad cannot connect to the printer. It has been working fine for the past 4 months. Can anyone help?
Have you tried restarting the printer? Reboot the iPad as well.
Reboot the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons. -
HT4623 Have been trying to update my iPhone 4 for the past few month now but is not allowing me.
Have been trying to update my iPhone 4 for the past few month but is not allowing me. The update icon is not showing on the screen. Help is need pls.
To update it all you need to do is connect the phone to iTunes and you can then update it.
If you are using anything less than iOS 5, then you can't update directly on your phone as this is not available and iOS 5 is the first OS where this option was available. -
I use PSE 11 on a PC with Windows 7. I have around 40,000 tagged jpg files in a catalog in Organizer. For the past several months everytime I have tried to back up the catalog, Organizer freezes. I add and tag new items all the time, but haven't been able to back up Organizer since last December. Please help me figure out what to do. Thanks!
I'm happy to report that I've managed the resolve this issue of mine
After a little discussion with customer support through online chat today, I was still advised to try the uninstall and install to see what happens.
So I used the CC cleaner tool first, restarted then started by installing CS2 then CS5 using my serial numbers and made sure that I selected 32 and 64 bit programs to be installed
Anxiously, I restarted my laptop to see if it would reboot okay and thankfully it did *relief!*
Now I can open avi files using 32 bit of Photoshop CS5 without any problems (thank goodness!!)
I think I probably didn't install the 32 bit program when I first bought the installation CD, since I thought I didn't need it but never knew it was still required for editing avi files!!
Surprisingly, I still got to keep both versions of CS2 and CS5 this time around, as CS2 was simply replaced by CS5 when I first installed it two years ago....hmm.
So thank you again gener7! -
I have lost all the notes I have taken for the past several months.
I have lost all the notes I have taken for the past several months. There one day, gone the next. I didn't sync between this or remove any email accounts.
I have reset my iPhones and made sure all notes accounts are being displayed and active.
Is there anything I can do to recover these notes?
Thanks in advance for any help.If you did not make any backups your notes are gone. Lesson learned.
-
How can I view the login activity of my users for the past 3 months or more
Hello,
I need to check the login activities of my users for the past 3 months (or more). I need to monitor unauthorized access for each and everyone of them. Does anybody have an idea on how this can be done?
Thanks for your help in advance.
Best regards,
JunHello,
Thanks for the immediate response. Actually, here's what I want to do. I have a user, who always asks me to unlock his account almost every week. With this, Im worried that there might be someone trying to use his access. What I would like to do is to generate a list of all login activities for the past 3 months. The list should also contain the terminal name where the attempted login was made. This way, I should be able to track down the possible culprit.
Thanks in advance -
Wifi button has been greyed out for the past 2 months
my wifi button has been greyed out so for the past 2 months i've been living on cellular data and its getting really annoying. I've tried everything but it won't work any suggestions? apple should really fix this issue or else i might switch to samsung....
Hello there, user10103.
The following Knowledge Base article provides some practical instruction for troubleshooting the very issue you're describing:
iOS: Wi-Fi settings grayed out or dim
http://support.apple.com/kb/ts1559
Follow these steps to resolve the issue:
Restart your iOS device.
Make sure that airplane mode is off by tapping Settings > Airplane Mode.
Reset the network settings by tapping Settings > General > Reset > Reset Network Settings.
This will reset all network settings, including Bluetooth pairing records, Wi-Fi passwords, VPN, and APN settings.
Make sure that your device is using the latest software. To do so, connect your device to your computer and check for updates in iTunes.
If you still can't turn Wi-Fi on, please contact Apple for support and service options. If you can turn Wi-Fi on but are experiencing other issues with Wi-Fi, see how to resolve those Wi-Fi issues.
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro. -
For the past 3 months I am unable to buy anything in I tune store as well as google play store using visa credit card.
It is getting declined in these stores only.
In all other online stores I am able to buy with the same credit card for eg. in e bay
Guide me.I can see that this issue has been quite extensive, and frustrating, and I am so sorry for all that has happened societygirl! I would like to help you work this issue out. Please follow & send me a Direct Message, so I can get your account specifics and help finally bring this to a resolution.
Thank you,
MichelleH_VZW
Follow us on Twitter @VZWSupport
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