Recurring Message "You Shut Down Your Computer Because of a Problem"
I had a computer crash and since then I get a prompt after login (administrator or any other account) stating: "You shut down your computer because of a problem" and even when I choose to open the apps that were open during the crash it still prompts me again after a reboot.
Steps I have taken:
1. Booted into recovery and performed a disk and permissions repair to no avail
2. Attempted to login on other accounts and received same error.
3. Used Onyx to clear the cache on boot, kernel as well as applications
4. Used Oynx to rebuild the LaunchServices and dyld's shared cache.
Still have the problem even after booting into Safe Mode (prompt did not appear then, but reappeared when booting normally)
Any ideas.
Well this is the latest cut from the shutdown system log:
15014356 com.apple.launchd 1 com.apple.launchd 1 Handled kevent.
15014360 com.apple.launchd 1 com.apple.launchd 1 MIG demux succeeded.
15014368 com.apple.launchd 1 com.apple.launchd 1 MIG request.
20014942 com.apple.launchd 1 com.apple.launchd 1 MIG callout: 137000
20014961 com.apple.launchd 1 com.apple.launchd 1 Dispatching kevent (ident/filter): 140546161005056/-7
20015033 com.apple.launchd 1 com.apple.launchd 1 System: Shutdown timer firing.
20015055 com.apple.launchd 1 com.apple.launchd 1 System: Still alive with 2/1 (normal/anonymous) children.
20015069 com.apple.launchd 1 com.apple.securityd 16 PID is still valid
20015087 com.apple.launchd 1 com.apple.securityd 16 Killability: dirty/idle-exit unsupported
20015098 com.apple.launchd 1 com.apple.coreservices.appleevents 92 PID is still valid
20015113 com.apple.launchd 1 com.apple.coreservices.appleevents 92 Killability: dirty/idle-exit supported
20015118 com.apple.launchd 1 com.apple.launchd 1 Handled kevent.
20015121 com.apple.launchd 1 com.apple.launchd 1 MIG demux succeeded.
20015130 com.apple.launchd 1 com.apple.launchd 1 MIG request.
20017392 com.apple.launchd 1 com.apple.launchd 1 MIG callout: 137000
20017409 com.apple.launchd 1 com.apple.launchd 1 Dispatching kevent (ident/filter): 140546157876984/-7
20017416 com.apple.launchd 1 com.apple.securityd 16 Dispatching kevent callback.
20017437 com.apple.launchd 1 com.apple.securityd 16 Exit timeout elapsed (20 seconds). Killing
20017465 com.apple.launchd 1 com.apple.securityd 16 Sent SIGKILL signal
20017470 com.apple.launchd 1 com.apple.launchd 1 Handled kevent.
20017473 com.apple.launchd 1 com.apple.launchd 1 MIG demux succeeded.
20017485 com.apple.launchd 1 com.apple.launchd 1 MIG request.
20017524 com.apple.launchd 1 com.apple.launchd 1 MIG callout: 69
20017532 com.apple.launchd 1 com.apple.launchd 1 System: Receive right returned to us: com.apple.SecurityServer
20017558 com.apple.launchd 1 com.apple.securityd 16 Tried to dispatch an already active job: PID is still valid.
20017564 com.apple.launchd 1 com.apple.launchd 1 System: No submanagers left.
20017569 com.apple.launchd 1 com.apple.securityd 16 Job is active: PID is still valid
20017574 com.apple.launchd 1 com.apple.securityd 16 Job was sent SIGTERM and SIGKILL.
20017578 com.apple.launchd 1 com.apple.coreservices.appleevents 92 Job is active: PID is still valid
20017583 com.apple.launchd 1 com.apple.coreservices.appleevents 92 Job was sent SIGTERM.
20017587 com.apple.launchd 1 com.apple.launchd 1 MIG demux succeeded.
20017590 com.apple.launchd 1 com.apple.launchd 1 MIG request.
20019370 com.apple.launchd 1 com.apple.launchd 1 MIG callout: 137000
20019379 com.apple.launchd 1 com.apple.launchd 1 Dispatching kevent (ident/filter): 37/-1
20019411 com.apple.launchd 1 com.apple.launchd 1 Handled kevent.
20019414 com.apple.launchd 1 com.apple.launchd 1 MIG demux succeeded.
20019421 com.apple.launchd 1 com.apple.launchd 1 MIG request.
20019447 com.apple.launchd 1 com.apple.launchd 1 MIG callout: 137000
20019457 com.apple.launchd 1 com.apple.launchd 1 Dispatching kevent (ident/filter): 16/-5
20019463 com.apple.launchd 1 com.apple.securityd 16 Dispatching kevent callback.
20019494 com.apple.launchd 1 com.apple.securityd 16 EVFILT_PROC event for job.
20019499 com.apple.launchd 1 com.apple.securityd 16 Reaping
20019534 com.apple.launchd 1 com.apple.securityd 16 Exited 20.002413 seconds after the first signal was sent
20019543 com.apple.launchd 1 com.apple.securityd 0 Exited while shutdown in progress. Processes remaining: 1/1
20019547 com.apple.launchd 1 com.apple.securityd 0 Job is useless. Removing.
20019553 com.apple.launchd 1 com.apple.securityd 0 Closing receive right for com.apple.SecurityServer
20019561 com.apple.launchd 1 com.apple.securityd 0 Mach service deleted: com.apple.SecurityServer
20019569 com.apple.launchd 1 com.apple.securityd 0 Removed
20019574 com.apple.launchd 1 com.apple.launchd 1 System: No submanagers left.
20019578 com.apple.launchd 1 com.apple.coreservices.appleevents 92 Job is active: PID is still valid
20019582 com.apple.launchd 1 com.apple.coreservices.appleevents 92 Job was sent SIGTERM.
20019586 com.apple.launchd 1 com.apple.launchd 1 Handled kevent.
20019589 com.apple.launchd 1 com.apple.launchd 1 MIG demux succeeded.
20019596 com.apple.launchd 1 com.apple.launchd 1 MIG request.
20019927 com.apple.launchd 1 com.apple.launchd 1 MIG callout: 137000
20019936 com.apple.launchd 1 com.apple.launchd 1 Dispatching kevent (ident/filter): 140546156860424/-7
20019941 com.apple.launchd 1 com.apple.coreservices.appleevents 92 Dispatching kevent callback.
20019954 com.apple.launchd 1 com.apple.coreservices.appleevents 92 Exit timeout elapsed (20 seconds). Killing
20019973 com.apple.launchd 1 com.apple.coreservices.appleevents 92 Sent SIGKILL signal
20019976 com.apple.launchd 1 com.apple.launchd 1 Handled kevent.
20019980 com.apple.launchd 1 com.apple.launchd 1 MIG demux succeeded.
20019986 com.apple.launchd 1 com.apple.launchd 1 MIG request.
20020571 com.apple.launchd 1 com.apple.launchd 1 MIG callout: 137000
20020579 com.apple.launchd 1 com.apple.launchd 1 Dispatching kevent (ident/filter): 73/-1
20020597 com.apple.launchd 1 com.apple.launchd 1 Handled kevent.
20020601 com.apple.launchd 1 com.apple.launchd 1 Dispatching kevent (ident/filter): 92/-5
20020605 com.apple.launchd 1 com.apple.coreservices.appleevents 92 Dispatching kevent callback.
20020608 com.apple.launchd 1 com.apple.coreservices.appleevents 92 EVFILT_PROC event for job.
20020611 com.apple.launchd 1 com.apple.coreservices.appleevents 92 Reaping
20020630 com.apple.launchd 1 com.apple.coreservices.appleevents 92 Exited 20.000797 seconds after the first signal was sent
20020637 com.apple.launchd 1 com.apple.coreservices.appleevents 0 Exited while shutdown in progress. Processes remaining: 0/1
20020648 com.apple.launchd 1 com.apple.coreservices.appleevents 0 Job was last to exit during shutdown of: System.
20020652 com.apple.launchd 1 com.apple.coreservices.appleevents 0 Job is useless. Removing.
20020657 com.apple.launchd 1 com.apple.coreservices.appleevents 0 Closing receive right for com.apple.coreservices.appleevents
20020681 com.apple.launchd 1 com.apple.coreservices.appleevents 0 Mach service deleted: com.apple.coreservices.appleevents
20020689 com.apple.launchd 1 com.apple.coreservices.appleevents 0 Removed
20020694 com.apple.launchd 1 com.apple.launchd 1 System: No submanagers left.
20020697 com.apple.launchd 1 com.apple.launchd 1 System: Removing.
20020701 com.apple.launchd 1 com.apple.launchd 1 System: Removing job manager.
20020704 com.apple.launchd 1 0x7fd373c27610.anonymous.launchd 1 Reaping
20020711 com.apple.launchd 1 0x7fd373c27610.anonymous.launchd 0 Removed
20020849 com.apple.launchd 1 com.apple.launchd 1 System: Userspace shutdown finished at: Tue Jul 9 14:36:55 2013
20020860 com.apple.launchd 1 com.apple.launchd 1 System: Userspace shutdown took approximately 20 seconds.
20020904 com.apple.launchd 1 com.apple.launchd 1 VM statistics (now): Free: 1481341 Active: 163424 Inactive: 183775 Reactivations: 76638 PageIns: 1514234 PageOuts: 0 Faults: 187281111 COW-Faults: 20294866 Purgeable: 44 Purges: 47114
20020929 com.apple.launchd 1 com.apple.launchd 1 System: Stray process at shutdown: PID 11232 PPID 1 PGID 11231 tuxera_ntfs_dae
20020941 com.apple.launchd 1 com.apple.launchd 1 System: Sending SIGTERM to PID 11232 and continuing...
20020959 com.apple.launchd 1 com.apple.launchd 1 System: About to call: reboot(RB_HALT).
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hello, yesterday my mac restarts because of a problem, but since every time I turn on my mac or I restart, it tells me the same message ( want to keep open the last open application,or not ?)
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EtreCheck version: 2.1.5 (108)
Report generated December 31, 2014 at 2:11:17 PM PST
Click the [Support] links for help with non-Apple products.
Click the [Details] links for more information about that line.
Click the [Adware] links for help removing adware.
Hardware Information: ℹ️
MacBook Pro (15-inch, Early 2011) (Verified)
MacBook Pro - model: MacBookPro8,2
1 2.2 GHz Intel Core i7 CPU: 4-core
8 GB RAM Upgradeable
BANK 0/DIMM0
4 GB DDR3 1333 MHz ok
BANK 1/DIMM0
4 GB DDR3 1333 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Video Information: ℹ️
Intel HD Graphics 3000 - VRAM: 512 MB
Color LCD 1440 x 900
AMD Radeon HD 6750M - VRAM: 1024 MB
System Software: ℹ️
OS X 10.10.1 (14B25) - Uptime: 0:32:52
Disk Information: ℹ️
M4-CT256M4SSD2 disk0 : (256.06 GB)
EFI (disk0s1) <not mounted> : 210 MB
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
Macintosh (disk1) / : 254.83 GB (23.19 GB free)
Core Storage: disk0s2 255.20 GB Online
MATSHITADVD-R UJ-898
USB Information: ℹ️
Apple Inc. FaceTime HD Camera (Built-in)
Logitech USB Receiver
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Inc. BRCM2070 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Computer, Inc. IR Receiver
Thunderbolt Information: ℹ️
Apple Inc. thunderbolt_bus
Configuration files: ℹ️
/etc/launchd.conf - Exists
Gatekeeper: ℹ️
Mac App Store and identified developers
Adware: ℹ️
Geneio [Remove]
Kernel Extensions: ℹ️
/Incompatible Software/Parallels Service.app
[not loaded] com.parallels.kext.prl_hid_hook (7.0 15055.740667) [Support]
[not loaded] com.parallels.kext.prl_hypervisor (7.0 15055.740667) [Support]
[not loaded] com.parallels.kext.prl_netbridge (7.0 15055.740667) [Support]
[not loaded] com.parallels.kext.prl_usb_connect (7.0 15055.740667) [Support]
[not loaded] com.parallels.kext.prl_vnic (7.0 15055.740667) [Support]
/System/Library/Extensions
[not loaded] com.FTDI.driver.FTDIUSBSerialDriver (2.2.14) [Support]
[loaded] com.Logitech.Control Center.HID Driver (3.4.0 - SDK 10.0) [Support]
[loaded] com.Logitech.Unifying.HID Driver (1.2.0 - SDK 10.0) [Support]
[not loaded] com.bodymedia.codelessAB185.kext (1) [Support]
[loaded] com.hzsystems.terminus.driver (4) [Support]
[not loaded] com.roxio.BluRaySupport (1.1.6) [Support]
[not loaded] com.sierrawireless.driver.SierraDIPSupport (1.0.0) [Support]
[not loaded] com.sierrawireless.driver.SierraFSRSupport (3.0.0) [Support]
[not loaded] com.sierrawireless.driver.SierraHSRSupport (3.0.0) [Support]
[not loaded] com.sierrawireless.driver.SierraIPDirect (1.1.5) [Support]
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[running] com.Logitech.Control Center.Daemon.plist [Support]
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[running] com.sierrawireless.SwitchTool.plist [Support]
Launch Daemons: ℹ️
[loaded] com.adobe.fpsaud.plist [Support]
[invalid?] com.adobe.SwitchBoard.plist [Support]
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[loaded] com.adobe.AAM.Updater-1.0.plist [Support]
[invalid?] com.google.GoogleContactSyncAgent.plist [Support]
[loaded] com.google.keystone.agent.plist [Support]
[loaded] com.valvesoftware.steamclean.plist [Support]
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None
Internet Plug-ins: ℹ️
JavaAppletPlugin: Version: Java 7 Update 25 Check version
FlashPlayer-10.6: Version: 16.0.0.235 - SDK 10.6 [Support]
QuickTime Plugin: Version: 7.7.3
Flash Player: Version: 16.0.0.235 - SDK 10.6 [Support]
AdobeAAMDetect: Version: AdobeAAMDetect 1.0.0.0 - SDK 10.6 [Support]
Default Browser: Version: 600 - SDK 10.10
SharePointBrowserPlugin: Version: 14.0.0 [Support]
Silverlight: Version: 5.1.30514.0 - SDK 10.6 [Support]
iPhotoPhotocast: Version: 7.0
User internet Plug-ins: ℹ️
Picasa: Version: 1.0 - SDK 10.6 [Support]
3rd Party Preference Panes: ℹ️
Cineform [Support]
Flash Player [Support]
Java [Support]
Logitech Control Center [Support]
MacFUSE [Support]
MusicManager [Support]
Time Machine: ℹ️
Time Machine not configured!
Top Processes by CPU: ℹ️
20% Google Chrome
10% WindowServer
2% hidd
0% fontd
0% AppleSpell
Top Processes by Memory: ℹ️
180 MB Google Chrome
151 MB Google Chrome Helper
146 MB Finder
112 MB WindowServer
86 MB System Information
Virtual Memory Information: ℹ️
2.67 GB Free RAM
3.96 GB Active RAM
630 MB Inactive RAM
1.33 GB Wired RAM
1.51 GB Page-ins
0 B Page-outs
Diagnostics Information: ℹ️
Dec 31, 2014, 01:39:00 PM Self test - passed
Dec 31, 2014, 10:28:00 AM /Library/Logs/DiagnosticReports/Kernel_2014-12-31-102800_[redacted].panic [Details]
Dec 30, 2014, 12:04:45 PM /Library/Logs/DiagnosticReports/Kernel_2014-12-30-120445_[redacted].panic [Details]EtreCheck version: 2.1.5 (108)
Report generated December 31, 2014 at 3:05:00 PM PST
Click the [Support] links for help with non-Apple products.
Click the [Details] links for more information about that line.
Click the [Adware] links for help removing adware.
Hardware Information: ℹ️
MacBook Pro (15-inch, Early 2011) (Verified)
MacBook Pro - model: MacBookPro8,2
1 2.2 GHz Intel Core i7 CPU: 4-core
8 GB RAM Upgradeable
BANK 0/DIMM0
4 GB DDR3 1333 MHz ok
BANK 1/DIMM0
4 GB DDR3 1333 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Video Information: ℹ️
Intel HD Graphics 3000 - VRAM: 512 MB
Color LCD 1440 x 900
AMD Radeon HD 6750M - VRAM: 1024 MB
System Software: ℹ️
OS X 10.10.1 (14B25) - Uptime: 0:7:39
Disk Information: ℹ️
M4-CT256M4SSD2 disk0 : (256.06 GB)
EFI (disk0s1) <not mounted> : 210 MB
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
Macintosh (disk1) / : 254.83 GB (23.19 GB free)
Core Storage: disk0s2 255.20 GB Online
MATSHITADVD-R UJ-898
USB Information: ℹ️
Apple Inc. FaceTime HD Camera (Built-in)
Logitech USB Receiver
Apple Inc. BRCM2070 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Computer, Inc. IR Receiver
Thunderbolt Information: ℹ️
Apple Inc. thunderbolt_bus
Gatekeeper: ℹ️
Mac App Store and identified developers
Kernel Extensions: ℹ️
/Incompatible Software/Parallels Service.app
[not loaded] com.parallels.kext.prl_hid_hook (7.0 15055.740667) [Support]
[not loaded] com.parallels.kext.prl_hypervisor (7.0 15055.740667) [Support]
[not loaded] com.parallels.kext.prl_netbridge (7.0 15055.740667) [Support]
[not loaded] com.parallels.kext.prl_usb_connect (7.0 15055.740667) [Support]
[not loaded] com.parallels.kext.prl_vnic (7.0 15055.740667) [Support]
/System/Library/Extensions
[not loaded] com.FTDI.driver.FTDIUSBSerialDriver (2.2.14) [Support]
[loaded] com.Logitech.Control Center.HID Driver (3.4.0 - SDK 10.0) [Support]
[loaded] com.Logitech.Unifying.HID Driver (1.2.0 - SDK 10.0) [Support]
[not loaded] com.bodymedia.codelessAB185.kext (1) [Support]
[loaded] com.hzsystems.terminus.driver (4) [Support]
[not loaded] com.roxio.BluRaySupport (1.1.6) [Support]
[not loaded] com.sierrawireless.driver.SierraDIPSupport (1.0.0) [Support]
[not loaded] com.sierrawireless.driver.SierraFSRSupport (3.0.0) [Support]
[not loaded] com.sierrawireless.driver.SierraHSRSupport (3.0.0) [Support]
[not loaded] com.sierrawireless.driver.SierraIPDirect (1.1.5) [Support]
/Users/[redacted]/Library/Services/ToastIt.service/Contents/MacOS
[not loaded] com.roxio.TDIXController (2.0) [Support]
Launch Agents: ℹ️
[not loaded] com.adobe.AAM.Updater-1.0.plist [Support]
[running] com.AT&T.attcm_AppStart.plist [Support]
[running] com.gopro.stereomodestatus.plist [Support]
[running] com.Logitech.Control Center.Daemon.plist [Support]
[loaded] com.oracle.java.Java-Updater.plist [Support]
[running] com.sierrawireless.SwitchTool.plist [Support]
Launch Daemons: ℹ️
[loaded] com.adobe.fpsaud.plist [Support]
[invalid?] com.adobe.SwitchBoard.plist [Support]
[running] com.fitbit.galileod.plist [Support]
[loaded] com.microsoft.office.licensing.helper.plist [Support]
[loaded] com.oracle.java.Helper-Tool.plist [Support]
User Launch Agents: ℹ️
[loaded] com.adobe.AAM.Updater-1.0.plist [Support]
[invalid?] com.google.GoogleContactSyncAgent.plist [Support]
[loaded] com.google.keystone.agent.plist [Support]
[loaded] com.valvesoftware.steamclean.plist [Support]
User Login Items: ℹ️
None
Internet Plug-ins: ℹ️
JavaAppletPlugin: Version: Java 7 Update 25 Check version
FlashPlayer-10.6: Version: 16.0.0.235 - SDK 10.6 [Support]
QuickTime Plugin: Version: 7.7.3
Flash Player: Version: 16.0.0.235 - SDK 10.6 [Support]
AdobeAAMDetect: Version: AdobeAAMDetect 1.0.0.0 - SDK 10.6 [Support]
Default Browser: Version: 600 - SDK 10.10
SharePointBrowserPlugin: Version: 14.0.0 [Support]
Silverlight: Version: 5.1.30514.0 - SDK 10.6 [Support]
iPhotoPhotocast: Version: 7.0
User internet Plug-ins: ℹ️
Picasa: Version: 1.0 - SDK 10.6 [Support]
3rd Party Preference Panes: ℹ️
Cineform [Support]
Flash Player [Support]
Java [Support]
Logitech Control Center [Support]
MacFUSE [Support]
MusicManager [Support]
Time Machine: ℹ️
Time Machine not configured!
Top Processes by CPU: ℹ️
7% Google Chrome
6% WindowServer
2% AppleSpell
0% fontd
0% pbs
Top Processes by Memory: ℹ️
198 MB Finder
163 MB Google Chrome
110 MB Google Chrome Helper
103 MB WindowServer
77 MB ocspd
Virtual Memory Information: ℹ️
3.27 GB Free RAM
3.51 GB Active RAM
534 MB Inactive RAM
1.27 GB Wired RAM
1.05 GB Page-ins
0 B Page-outs
Diagnostics Information: ℹ️
Dec 31, 2014, 02:57:56 PM Self test - passed
Dec 31, 2014, 10:28:00 AM /Library/Logs/DiagnosticReports/Kernel_2014-12-31-102800_[redacted].panic [Details]
Dec 30, 2014, 12:04:45 PM /Library/Logs/DiagnosticReports/Kernel_2014-12-30-120445_[redacted].panic [Details] -
I can't find out what that problem is. Any advice? Any ideas even as to what it might be? I haven't heard about this happening elsewhere.
Wed Mar 4 22:51:58 2015
*** Panic Report ***
panic(cpu 0 caller 0xffffff80054e7217): "complete() while dma active"@/SourceCache/xnu/xnu-2782.10.72/iokit/Kernel/IOMemoryDescriptor.cpp:330 5
Backtrace (CPU 0), Frame : Return Address
0xffffff80b3d7b910 : 0xffffff8004f2fe41
0xffffff80b3d7b990 : 0xffffff80054e7217
0xffffff80b3d7b9f0 : 0xffffff7f856559d4
0xffffff80b3d7ba40 : 0xffffff7f8564b21d
0xffffff80b3d7ba90 : 0xffffff7f8779210a
0xffffff80b3d7bae0 : 0xffffff7f87795c06
0xffffff80b3d7bb30 : 0xffffff7f856f43d0
0xffffff80b3d7bb70 : 0xffffff7f856ecdf5
0xffffff80b3d7bbc0 : 0xffffff7f856e6da8
0xffffff80b3d7bc10 : 0xffffff7f856e6e24
0xffffff80b3d7bc40 : 0xffffff7f859ac60d
0xffffff80b3d7bd20 : 0xffffff7f85dcd1bd
0xffffff80b3d7bde0 : 0xffffff7f85dce1c6
0xffffff80b3d7be20 : 0xffffff7f85ddf0ba
0xffffff80b3d7bed0 : 0xffffff7f85de80fe
0xffffff80b3d7bef0 : 0xffffff80054d563d
0xffffff80b3d7bf40 : 0xffffff80054d34ad
0xffffff80b3d7bf80 : 0xffffff80054d35a6
0xffffff80b3d7bfb0 : 0xffffff8005014dd7
Kernel Extensions in backtrace:
com.apple.iokit.IOStorageFamily(2.0)[76E50D45-C97B-3ED1-97C5-94E6E0EB4514]@0xff ffff7f85647000->0xffffff7f8566cfff
com.apple.iokit.IOUSBFamily(710.4.14)[4030C18E-76A0-37E6-9612-2C901F789E41]@0xf fffff7f859a9000->0xffffff7f85a0dfff
dependency: com.apple.iokit.IOPCIFamily(2.9)[56AD16B5-4F29-3F74-93E7-D492B3966DE2]@0xffffff 7f85724000
com.apple.driver.AppleUSBXHCI(710.4.11)[0DB91E92-57AF-331B-88DC-02D58332F309]@0 xffffff7f85dcc000->0xffffff7f85dedfff
dependency: com.apple.iokit.IOUSBFamily(710.4.14)[4030C18E-76A0-37E6-9612-2C901F789E41]@0xf fffff7f859a9000
dependency: com.apple.iokit.IOPCIFamily(2.9)[56AD16B5-4F29-3F74-93E7-D492B3966DE2]@0xffffff 7f85724000
com.apple.iokit.IOSCSIArchitectureModelFamily(3.7.3)[57847321-2397-3193-9E71-65 636D81988F]@0xffffff7f856e2000->0xffffff7f8570cfff
com.apple.iokit.IOSCSIBlockCommandsDevice(3.7.3)[4A9A3C67-F491-38BE-9465-B0060C D2288D]@0xffffff7f87791000->0xffffff7f877a4fff
dependency: com.apple.iokit.IOSCSIArchitectureModelFamily(3.7.3)[57847321-2397-3193-9E71-65 636D81988F]@0xffffff7f856e2000
dependency: com.apple.iokit.IOStorageFamily(2.0)[76E50D45-C97B-3ED1-97C5-94E6E0EB4514]@0xff ffff7f85647000
BSD process name corresponding to current thread: kernel_task
Mac OS version:
14C109
Kernel version:
Darwin Kernel Version 14.1.0: Mon Dec 22 23:10:38 PST 2014; root:xnu-2782.10.72~2/RELEASE_X86_64
Kernel UUID: DCF5C2D5-16AE-37F5-B2BE-ED127048DFF5
Kernel slide: 0x0000000004c00000
Kernel text base: 0xffffff8004e00000
__HIB text base: 0xffffff8004d00000
System model name: MacBookAir5,1 (Mac-66F35F19FE2A0D05)
System uptime in nanoseconds: 134657900328046
last loaded kext at 134310473875580: com.apple.iokit.SCSITaskUserClient 3.7.3 (addr 0xffffff7f877a5000, size 36864)
last unloaded kext at 134398164453958: com.apple.driver.AppleUSBCDC 4.2.2b5 (addr 0xffffff7f87770000, size 16384)
loaded kexts:
com.logmein.hamachi 1.0
com.apple.iokit.IOUSBAttachedSCSI 1.1.0
com.apple.filesystems.smbfs 3.0.0
com.apple.iokit.IOBluetoothSerialManager 4.3.2f6
com.apple.driver.AudioAUUC 1.70
com.apple.filesystems.autofs 3.0
com.apple.driver.ApplePlatformEnabler 2.1.7d1
com.apple.driver.AGPM 100.15.5
com.apple.driver.X86PlatformShim 1.0.0
com.apple.driver.AppleOSXWatchdog 1
com.apple.driver.AppleMikeyHIDDriver 124
com.apple.driver.AppleHDA 269.25
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.3.2f6
com.apple.driver.AppleMikeyDriver 269.25
com.apple.driver.AppleThunderboltIP 2.0.2
com.apple.driver.AppleSMCPDRC 1.0.0
com.apple.driver.AppleUpstreamUserClient 3.6.1
com.apple.driver.AppleSMCLMU 2.0.7d0
com.apple.driver.AppleLPC 1.7.3
com.apple.driver.AppleBacklight 170.5.0
com.apple.driver.AppleMCCSControl 1.2.11
com.apple.iokit.IOUserEthernet 1.0.1
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AppleHWAccess 1
com.apple.driver.AppleHV 1
com.apple.driver.AppleIntelHD4000Graphics 10.0.2
com.apple.driver.AppleIntelFramebufferCapri 10.0.2
com.apple.driver.AppleUSBTCButtons 240.2
com.apple.driver.AppleUSBTCKeyboard 240.2
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 35
com.apple.driver.XsanFilter 404
com.apple.driver.AppleUSBHub 705.4.2
com.apple.iokit.IOAHCIBlockStorage 2.7.0
com.apple.driver.AirPort.Brcm4360 910.26.12
com.apple.driver.AppleAHCIPort 3.1.0
com.apple.driver.AppleUSBEHCI 705.4.14
com.apple.driver.AppleUSBXHCI 710.4.11
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleACPIButtons 3.1
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleRTC 2.0
com.apple.driver.AppleSMBIOS 2.1
com.apple.driver.AppleACPIEC 3.1
com.apple.driver.AppleAPIC 1.7
com.apple.driver.AppleIntelCPUPowerManagementClient 218.0.0
com.apple.nke.applicationfirewall 161
com.apple.security.quarantine 3
com.apple.security.TMSafetyNet 8
com.apple.driver.AppleIntelCPUPowerManagement 218.0.0
com.apple.iokit.IOSCSIBlockCommandsDevice 3.7.3
com.apple.iokit.IOSerialFamily 11
com.apple.kext.triggers 1.0
com.apple.driver.DspFuncLib 269.25
com.apple.kext.OSvKernDSPLib 1.15
com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.3.2f6
com.apple.driver.AppleHDAController 269.25
com.apple.iokit.IOHDAFamily 269.25
com.apple.iokit.IOAudioFamily 203.3
com.apple.vecLib.kext 1.2.0
com.apple.driver.AppleSMBusPCI 1.0.12d1
com.apple.iokit.IOUSBUserClient 705.4.0
com.apple.driver.AppleBacklightExpert 1.1.0
com.apple.driver.AppleSMBusController 1.0.13d1
com.apple.iokit.IOBluetoothFamily 4.3.2f6
com.apple.driver.X86PlatformPlugin 1.0.0
com.apple.driver.AppleSMC 3.1.9
com.apple.driver.IOPlatformPluginFamily 5.8.1d38
com.apple.iokit.IOSurface 97
com.apple.iokit.IONDRVSupport 2.4.1
com.apple.iokit.IOAcceleratorFamily2 156.6
com.apple.AppleGraphicsDeviceControl 3.8.6
com.apple.iokit.IOGraphicsFamily 2.4.1
com.apple.iokit.IOSCSIArchitectureModelFamily 3.7.3
com.apple.driver.AppleUSBMultitouch 245.2
com.apple.iokit.IOUSBHIDDriver 705.4.0
com.apple.driver.CoreStorage 471.10.6
com.apple.driver.AppleUSBMergeNub 705.4.0
com.apple.driver.AppleUSBComposite 705.4.9
com.apple.driver.AppleThunderboltDPInAdapter 4.0.6
com.apple.driver.AppleThunderboltDPAdapterFamily 4.0.6
com.apple.driver.AppleThunderboltPCIDownAdapter 2.0.2
com.apple.driver.AppleThunderboltNHI 3.1.7
com.apple.iokit.IOThunderboltFamily 4.2.1
com.apple.iokit.IO80211Family 710.55
com.apple.driver.mDNSOffloadUserClient 1.0.1b8
com.apple.iokit.IONetworkingFamily 3.2
com.apple.iokit.IOAHCIFamily 2.7.5
com.apple.iokit.IOUSBFamily 710.4.14
com.apple.driver.AppleEFINVRAM 2.0
com.apple.driver.AppleEFIRuntime 2.0
com.apple.iokit.IOHIDFamily 2.0.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 300.0
com.apple.kext.AppleMatch 1.0.0d1
com.apple.driver.AppleKeyStore 2
com.apple.driver.AppleMobileFileIntegrity 1.0.5
com.apple.driver.AppleCredentialManager 1.0
com.apple.driver.DiskImages 396
com.apple.iokit.IOStorageFamily 2.0
com.apple.iokit.IOReportFamily 31
com.apple.driver.AppleFDEKeyStore 28.30
com.apple.driver.AppleACPIPlatform 3.1
com.apple.iokit.IOPCIFamily 2.9
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.corecrypto 1.0
com.apple.kec.Libm 1
com.apple.kec.pthread 1
System Profile:
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xE9), Broadcom BCM43xx 1.0 (7.15.159.13.12)
Bluetooth: Version 4.3.2f6 15235, 3 services, 19 devices, 1 incoming serial ports
Thunderbolt Bus: MacBook Air, Apple Inc., 23.4
Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1600 MHz, 0x802C, 0x384B54463235363634485A2D3147364D3120
Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1600 MHz, 0x802C, 0x384B54463235363634485A2D3147364D3120
USB Device: Hub
USB Device: FaceTime HD Camera (Built-in)
USB Device: Hub
USB Device: Hub
USB Device: BRCM20702 Hub
USB Device: Bluetooth USB Host Controller
USB Device: Apple Internal Keyboard / Trackpad
Serial ATA Device: APPLE SSD TS064E, 60.67 GB
Model: MacBookAir5,1, BootROM MBA51.00EF.B02, 2 processors, Intel Core i5, 1.7 GHz, 4 GB, SMC 2.4f19
Network Service: Wi-Fi, AirPort, en0
Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In -
Hi for the last few months my mbp seems to randomly crashing to black screen at seemingly unrelated times. Most frequent are after periods of sleep and sometimes when web pages such as youtube load. This crashing is getting more and more frequent and when it occurs only a hard reset with the power button has any effect. The screen goes completely black, no backlight, no keys work, the fans keep going and if there was a song/video playing it starts looping the last note/second of noise over and over until the laptop is reset. My worry is that if i take it to the apple store, it will decide not to crash on that day which would drive me insane as its been happening all the time.
I've sent lots of 'reports' off to apple and saved numerous panic reports, here is the latest one:
Interval Since Last Panic Report: 109511 sec
Panics Since Last Report: 4
Anonymous UUID: 83E37560-8776-403F-9196-2DE4E7ED912C
Thu Jan 8 00:30:35 2015
panic(cpu 1 caller 0x9d4c9b): NVRM[0/1:0:0]: Read Error 0x00000100: CFG 0xffffffff 0xffffffff 0xffffffff, BAR0 0xc0000000 0x7f369000 0x0a5480a2, D0, P2/4
Backtrace (CPU 1), Frame : Return Address (4 potential args on stack)
0x4e6ea188 : 0x21b837 (0x5dd7fc 0x4e6ea1bc 0x223ce1 0x0)
0x4e6ea1d8 : 0x9d4c9b (0xbea28c 0xc5a800 0xbf8e60 0x0)
0x4e6ea278 : 0xaef608 (0x97f7404 0x9b5d004 0x100 0xcb42b6)
0x4e6ea2c8 : 0xae6601 (0x9b5d004 0x100 0x4e6ea2f8 0x9c4778)
0x4e6ea2f8 : 0x16c89a6 (0x9b5d004 0x100 0x438004ee 0x4e6ea308)
0x4e6ea438 : 0xb0e2b5 (0x9b5d004 0xaa45004 0x0 0x0)
0x4e6ea478 : 0x9dde7c (0x9b5d004 0xaa45004 0x0 0x0)
0x4e6ea518 : 0x9da55b (0x0 0x9 0x0 0x0)
0x4e6ea6c8 : 0x9dc58f (0x0 0x600d600d 0x702b 0x4e6ea6f8)
0x4e6ea798 : 0xc9feae (0xc1d0004a 0xbfef0033 0xbfef0034 0x857c)
0x4e6ea808 : 0xcaf734 (0xaeae400 0x983ea80 0x8 0x3)
0x4e6ea828 : 0xcd4322 (0x983ea80 0xb 0x4e6ea848 0x2345f4)
0x4e6ea858 : 0xcd4b3d (0xabcf000 0x0 0x4e6ea87c 0x0)
0x4e6ea888 : 0xcb4d79 (0xabcf000 0x7d729080 0x0 0x0)
0x4e6ea8d8 : 0xc76d0c (0x462af000 0x0 0x0 0x3)
0x4e6ea948 : 0xc7640f (0x462af000 0x0 0x2 0x3)
0x4e6ea978 : 0xc6c05f (0x462af000 0x0 0x2 0x4653a000)
0x4e6eaab8 : 0xca55d8 (0x4653a000 0x1 0x4e6eabcc 0x4e6eabc8)
0x4e6eab68 : 0xc67fe1 (0x4653a000 0x1 0x4e6eabcc 0x4e6eabc8)
0x4e6eabe8 : 0x56da06 (0x4653a000 0x0 0x4e6eae3c 0x4e6eac74)
0x4e6eac38 : 0x56e2a5 (0xcf6720 0x4653a000 0xa725088 0x1)
0x4e6eac88 : 0x56eb59 (0x4653a000 0x10 0x4e6eacd0 0x0)
0x4e6eada8 : 0x286638 (0x4653a000 0x10 0xa725088 0x1)
0x4e6ebe58 : 0x21dbe5 (0xa725060 0xbc195a0 0x1fd7e8 0x5d43)
0x4e6ebe98 : 0x210a86 (0xa725000 0x0 0xa9ec6c0 0xac6fce0)
0x4e6ebef8 : 0x216f84 (0xa725000 0x0 0x0 0x0)
0x4e6ebf78 : 0x295c57 (0x97d72e8 0x0 0x0 0x0)
0x4e6ebfc8 : 0x2a256d (0x97d72e4 0x1 0x10 0x97d44c4)
Kernel Extensions in backtrace (with dependencies):
com.apple.GeForce(6.4.0)@0xc5c000->0xd12fff
dependency: com.apple.NVDAResman(6.4.0)@0x96e000
dependency: com.apple.iokit.IONDRVSupport(2.2.1)@0x961000
dependency: com.apple.iokit.IOPCIFamily(2.6.5)@0x928000
dependency: com.apple.iokit.IOGraphicsFamily(2.2.1)@0x93f000
com.apple.nvidia.nv50hal(6.4.0)@0x1592000->0x19a6fff
dependency: com.apple.NVDAResman(6.4.0)@0x96e000
com.apple.NVDAResman(6.4.0)@0x96e000->0xc5bfff
dependency: com.apple.iokit.IOPCIFamily(2.6.5)@0x928000
dependency: com.apple.iokit.IONDRVSupport(2.2.1)@0x961000
dependency: com.apple.iokit.IOGraphicsFamily(2.2.1)@0x93f000
BSD process name corresponding to current thread: WindowServer
Mac OS
Model: MacBookPro6,2, BootROM MBP61.0057.B0C, 2 processors, Intel Core i7, 2.66 GHz, 4 GB, SMC 1.58f17
Graphics: NVIDIA GeForce GT 330M, NVIDIA GeForce GT 330M, PCIe, 512 MB
Graphics: Intel HD Graphics, Intel HD Graphics, Built-In, 288 MB
Memory Module: global_name
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x93), Broadcom BCM43xx 1.0 (5.10.131.42.4)
Bluetooth: Version 2.4.5f3, 2 service, 12 devices, 1 incoming serial ports
Network Service: AirPort, AirPort, en1
Serial ATA Device: TOSHIBA MK5055GSXF, 465.76 GB
Serial ATA Device: MATSHITADVD-R UJ-898
USB Device: Hub, 0x0424 (SMSC), 0x2514, 0xfa100000 / 2
USB Device: BRCM2070 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0xfa110000 / 5
USB Device: Bluetooth USB Host Controller, 0x05ac (Apple Inc.), 0x8218, 0xfa113000 / 8
USB Device: Apple Internal Keyboard / Trackpad, 0x05ac (Apple Inc.), 0x0237, 0xfa120000 / 4
USB Device: Internal Memory Card Reader, 0x05ac (Apple Inc.), 0x8403, 0xfa130000 / 3
USB Device: Hub, 0x0424 (SMSC), 0x2514, 0xfd100000 / 2
USB Device: IR Receiver, 0x05ac (Apple Inc.), 0x8242, 0xfd120000 / 4
USB Device: Built-in iSight, 0x05ac (Apple Inc.), 0x8507, 0xfd110000 / 3
------------end----------
Any information on why this is happening would be so so so appreciated as losing all your work in a blink of an eye is unbelievably rage inducing.
Thank you!You have the MacBookPro6,2—the Edsel of Macs. It may have the logic-board defect that was covered by a recall program that has now ended.
Residents of the EU may be entitled to warranty service for up to six years after purchase.
Make a "Genius" appointment at an Apple Store, or go to another authorized service provider, to have the machine tested. The routine hardware diagnostics used by service providers do not detect the fault. There is a specific test for this issue that Apple calls "VST" (for "Video Switching Test.") Ask for it. A "Failed" result means that the fault is present.
You may be quoted a price of about $300 (in the U.S.) for a "depot repair," which involves shipping the unit to a central repair facility and takes about two weeks. For that flat fee, anything found wrong with it should be fixed, not just the logic board.
Sometimes the replacement part is also defective, so be prepared for that possibility. If you decide to pay for a new logic board, test thoroughly during the 90-day warranty period on the repair. Some owners have reported that they went through as many as three replacement boards before getting one that worked.
If you don't want to pay for the repair, you may (or may not) be able to stop the panics by disabling automatic graphics switching. To use the discrete graphics processor, you'll need a third-party utility to switch to it manually.
Often the problems start after an OS upgrade. If the upgrade was recent, and you have backups, then you can revert to a previous OS X version. -
title says it all.....
Doesn't actually say it all What exactly does the pop up say. Unusual activity via pop ups could indicate you have malware somewhere. What the pop up says will indicate what malware.
-
Message "are you sure you want to shut down your computer now"
I am in OS 10.8.5 on a Mac Pro. I get repeated message upon start-up "are you sure you want to shut down your computer now?" Restarting does not stop the message. Nor does canceling it. It keeps occuring, blocking my ability to do applications. Because it comes to the front all the time, and the "shutdown" button is lit, if I inadvertently hit a return key while typing something else, the computer shuts down. I have a western digital backup disk-dismounting that has no effect. I have also run the disk utility permissions repair a few times to no avail.
Thanks for any advice.
Nov 26, 2013This might happen if your power button is malfunctioning. Remember a slight tap of the power button will bring up that screen. Bring it in for service if it is readily reproducible.
-
"Are you sure you want to shut down your computer now?" message on start up
This morning on startup I received the popup message "Are you sure you want to shut down your computer now?". Canceling has no effect. The message just reappears on restart. I've verified the disk; it's fine. I've repaired permissions and I get this message: "Warning: SUID file System/Library/Core has been modified and will not be repaired. Any ideas as to what is going on?
Can you perhaps look in the console (/utilities/console) and watch for what's written around the time of the dialog?
Perhaps an indication is there. -
My 2013 MacBook Pro 13" Solid state Retina display stars then it will randomly show a gray boxed message asking:Are you sure you want to shut down your computer. It gives 4 alternatives Re start, sleep cancel or shut down. This is what it shows before shutdown.
FernandoThis is the Mac Pro desktop forum. I requested your post be moved to the MacBook Pro laptop forum.
-
My computer crashed lasts week. And now, every time I turn on my computer, at the login screen it says that my computer shut down last time because of a problem, and gives me the option to restore my windows, i've tried both options, it still comes back.
My computer is a macbook pro mid 2010 running OS X 10.9.1
comment if you need any more information
Thanks for the help!
-EthanFirst boot into Safe Mode, Mac OS X: Starting up in Safe Mode, and then reboot again normally. The safe mode boot will take longer as it runs repair procedures during the boot.
If that fixes the problem I'd also update the system to the latest 10.9.4 via the OS X Mavericks 10.9.4 Update
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