Recurring Multi-Room DVR problem

Hello.
My multi-room DVR (new - installed in April) is repeatedly having issues lately.  Once about two weeks ago we turned it on and, though the FiOS live TV option was working fine, the DVR button brought us to a screen saying something about how the multiroom DVR is unavailable and to try unplugging it.  There were no recordings.  We did unplug it and leave it unplugged for about 5 minutes.  When we plugged it back in it was working again but no programs or scheduled recordings were saved.  It was like starting from scratch and we were frustrated, but we thought the problem was solved.
Since then the same thing has happened three more times.  The third time I live chatted with a Verizon support tech and she ran some remote tests and reset the machine and it worked.  The saved and scheduled recordings were back too, but one scheduled recording just hadn't been recorded (probably because the issue was happening with the DVR all afternoon without us knowing and so it wasn't able to record.  Today it happened again (for the fourth time) and I went on FiOS support troubleshooting.  A reset of the machine worked, and our couple of recordings that we have had since the last time this happened are still there.
So the problem seems to be getting better.  But, I'm still frustrated because I don't understand what the underlying problem is and how to fix it.  I don't want to be doing this troubleshooting every day.  Especially because if it malfunctions while I'm at work or, even worse, away for a week it won't record my shows.  What's the point of having a DVR if I can't be sure that my shows will be saved for me to watch at my convenience?
Does anyone know what might be wrong with the machine or its settings and how I can make sure this doesn't keep happening on a regular basis?
Thanks,
Emily

Hi Emily  -  I sent you a message to get some more information about your DVR issues.  Please respond when you're able.  Thanks -- Karl
Karl
Verizon Support
Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.

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