Recurring Subscription Cancelled by Skype

I am unhappy at Skype for 'cancelling' my yearly recurring 150 min subscription to try to force me to buy a 120 min subscription for the same price instead.
We are talking about very small amounts here but the approach is annoying.
when a company starts penny pinching like this, it might be time to move on.

There seems to be a problem withdrawing money from your card. If you have confirmed that there are no restrictions on your bank side then please file a support request as guided here: https://support.skype.com/faq/FA1170
Andre
If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance!

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Hi There,
Kindly contact our support team to get the subscription cancelled: Contact Customer Care
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Why do I have to cancel my Skype subscriptions jus...

For several years I have used a prepaid reloadable Visa debit/credit card to pay for my Skype subscriptions. My current card expires at the end of November, so I have now been issued a new card and it is active. My new card has the exact same account number. Only the expiry date, and my private security code, have changed. I am not able to just update the expiry date of my credit card in my Skype account settings as there is no option for that in those settings. In order to use my new credit card I have to delete my old credit card information. However, when I was about to do that I got a message that in order to delete my old credit card I must first cancel my Skype subscriptions. This makes no sense to me. I do not want to cancel my Skype subscriptions because I do not own any other phone so it is essential to me. Also, I have a Skype call-in number that I want to keep. If I am required to cancel my subscriptions in order to add my new credit card, I will lose that number, which will be a major pain in the ass for me. All I need to do is provide Skype with my new expiry date of my new Visa card, but there is no easy way to do that. Why not? And why is it so hard to get any answers from actual Skype employees? Why does Skype treat long-time paying customers like this?

Hi Bobebele
The trial would expire after 30 days and you would not have to cancel it.
In case you would like to uninstall the software, please follow the below steps:
Before you uninstall, close all applications currently running on your system—including other Adobe applications, Microsoft Office applications, and browser windows.
Do one of the following:
In Windows XP, open the Windows Control Panel and double-click Add or Remove Programs. Select the product that you want to uninstall, click Change/Remove, and then follow the onscreen instructions.
In Windows 7, open the Windows Control Panel and double-click Programs and Features. Select the product that you want to uninstall, click Uninstall, and then follow the onscreen instructions.
IMPORTANT: Mac OS has new uninstall functionality. DO NOT drag applications to the trash to uninstall them. To safely uninstall on Mac OS X, double-click the product installer in Applications/Utilities/Adobe Installers or double-click the Uninstall alias located in the Application folder. Select Remove Preferences, then Authenticate as an Administrator and follow the onscreen instructions.
Regards
Akshay

How Reactivate my recurring subscription

Hi, I just want to know, how can I reactivate my recurring subscription, it was cancelled, because my bank was a problem with the charge, but I call them and said I can make the payment. I would like to recover my subscription I had Call USA and Mexico for $5.95, Can you help me?
Thanks and best regards.

a.basurto wrote:
Hi, I just want to know, how can I reactivate my recurring subscription, it was cancelled,
Hello,
Cancelled Subscriptions can't be reactivated. Just repurchase it.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

What does this mean? "Your recurring subscription ...

Your recurring subscription has been cancelled.
I have a currently paid subscription. What does this mean:
Your recurring subscription has been cancelled.

Hi
Afaik, it does mean that the subscription you have purchased remains active until it reaches its expiry date, but will not be renewed then.
Hth
On ne regarde pas l'avenir dans un rétroviseur !
IMac Intel Core i3 3.2 GHz - RAM 12 GB - OS 10.10.3
Skype 7.8.391
Logitech usb headset or Jabra 250 bt

Cancelling my skype number

I took a subscription for a skype number in June, thinking it was only for three months. I no longer need it but discover I have just been billed for the coming three months, even though I will not need it or be using it. I can find no way to communicate this problem with Skype folks. Help, please!
Bill ([Removed for privacy])

You also need to cancel the Skype Number subscription from your account dashboard (Manage Subscriptions). If you cannot do this, then please contact Skype customer service who can cancel the subscription.
Here is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service
As you know you intend to contact Customer Service, skip past Step 2 of the instruction where several articles from the FAQ library will appear for you to review, and proceed to Step 3, Continue Support Request (the "button" appears at the lower right corner of the website page). You may also skip past in Step 4 where you will be referred back here to the Community; no need to do this as the Community is where you started.
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

How to cancel Annual Skype Premium

If i buy an annual skype premium account for the year 2014, and if i want to cancel in between the year, whats the procedure?

Hi, ojglynn, and welcome to the Community,
Please see this FAQ article for step-by-ste[ instructions for cancelling your Skype Number subscription:
https://support.skype.com/en/faq/FA12164/how-do-i-cancel-my-skype-number
Regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

Canceling old Skype number

I just added a new Skype number for Wisconsin, and now I wish to cancel my old Skype number with a Cincinnati area code. How do I do that? I followed the instructions, but there is no "cancel Skype number" option under my old Cincinnati Skype number. I tried finding a phone number for Skype so that I could get a live voice to help me, but never found this. How can I cancel the old Skype number?

Hi, Moshe30145, and welcome to the Community,
When you contact Skype Customer Service for assistance in cancelling the Skype Number subscription you no longer need, please report that you were unable to do so yourself, and report what you typed here!
Here is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service
As you know you need to contact Customer Service, skip past Step 2 of the instruction where several articles from the FAQ library will appear for you to review, and proceed to Step 3, Continue Support Request (the "button" appears at the lower right corner of the website page). You may also skip past in Step 4 where you will be referred back here to the Community; no need to do this as the Community is where you started.
Regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

I want to cancel my skype premium and I dont want ...

Hello
Please take me off/cancel me from skype premium services. I do not want it anymore and I do not want my credit card to be charged from this any longer.
Please give me confirmation that this is done

Please follow the instructions here to cancel a subscription: https://support.skype.com/en/faq/FA1881/how-do-i-cancel-my-subscription
Should you have been on a paid Premium subscription please keep in mind that your Premium has been automatically converted to a $ 0 subscription which won't renew and can't be cancelled. More details here: https://support.skype.com/en/faq/FA34454/what-s-new-with-group-video-calling
Follow the latest Skype Community News
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Subscription cancellation

Plzz cancel my subscription

Hi, RS171, Please remember, as our Community Guidelines do point out, that this Community is not a branch of Skype Customer Service. Please see this FAQ article for instruction on how to cancel a subscription:https://support.skype.com/en/faq/FA1881/how-do-i-cancel-my-subscription If you still require assistance, please contact Skype Customer Service directly. Regards,Elaine

Couldn't cancel a Skype premium

Hello,
I'm trying to cancel a skype premuim subscription but I couldn't reach the subscription page, it shows this message "The website cannot display the page". Please help.

Hi Jaffar,
Customer service will gladly help with this: https://support.skype.com/en/faq/FA1170/How-can-I-contact-Skype-Customer-Service
Andre
If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance!

Subscription, automatic recharge, Skype Credit, mo...

I have found some answers on these questions, but they were separate. I have a question which includes them all. I have subscribed with 2 accounts to call landlines in Brazil (60minutes per month). Because I have paid for full year, I got 15 minutes bonus per month. I was hoping that after I have used my minutes, I would get some kind of notification. When I logged into my account I have noticed that I have spent 83 min but not to worry because I will get some Skype credit (under fair usage... etc). I was little bit confused with automatic recharge option and Skype credit option.
My questions are:
1. How can I set up my subscription to have ONLY minutes I have subscribed to (60+15) so that I don't have to worry about additional charges on my credit card?
2. Is my monthly cycle from the date I paid or it starts 1st of every month?
Thank you!

Hi,
Subscriptions and auto-recharge are different things. Auto-recharge tops up your Skype Credit balance, subscriptions are prepaid packages that renew monthly, quarterly or annually.
Based on your call history, you might be interested in the following subscriptions:
http://www.skype.com/intl/en/prices/pay-monthly/#SA
For comparison the rates when calling with Skype Credit:
http://www.skype.com/intl/en/prices/payg-rates/#cc=SA

How to change subscription back to Skype Premium?

Topic transferred to the Skype Account: Rates & Subscriptions message board.

29205255 wrote:
How can I change my subscription back to skype premium?
Hello and welcome to the Skype Community.
Skype Premium has been discontinued and is no longer available.

HT5622 How do i stop a recurring subscription?

How do i stop a recurring subscription?

There are instructions on this page for managing and stopping auto-renewing subscriptions : http://support.apple.com/kb/HT4098

I have an unlimited subscription but in Skype it s...

I have an unlimited subscription but in Skype it says it needs credits can you explain
Solved!
Go to Solution.

What type of unlimited subscription? There are several. Even an unlimited subscription does necessarily cover every number in a particular country or the planet. Unlimited plans generally cover landline numbers in many countries but not all countries. All subscriptions cover mobiles in only a few countries. Shared cost, Premium numbers, and non-regional numbers are also not covered by any subscription. Credit is required anytime you dial a number not covered by your subscription or in cases of minute subscription, when that subscription is exhausted for that month.

Recurring Subscription Cancelled by Skype

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