Red bar on Speedtest rather than green?

My Infinity has been poorly for a day or so.
Slow loading pages with timeout reload messages from chrome, no chance of doing online banking and even amazon a pain to load.
Calling BT, they wanted me to put my HH5 back on (have been using the BT modem and an Asus RT 66 U for months with no problems.
Anyway, it did work better but not for long and then was actually worse than before with netflix and itunes no longer working.
Anyway, looking at other screen dumps of the tester, the bars are both green, my one has a red download one and I now note a pathtically low speed!
Now I get this
Why is it red and I suppose I will have to call BT again to speed things up...
BTW, I used to get that download speed without infinity.

My sisck infinity has been fairly stable till just after 18:00 this evening when it stopped.
On my laptop I noted the wifi signal thing had gone to limited or no connection so I looked at the HH5 which had a blue light on as usual.
After a while it recovered but has gone back to its old ways taking time to load pages and some part of a page never load.
Looking at the log the start of the disruption starts with
18:08:19, 24 Nov.
(201202.830000) PPP LCP Send Termination Request [User request]
Followed by several more lines of goup
18:08:38, 24 Nov.
(201222.190000) CHAP authentication successful
18:08:38, 24 Nov.
(201221.920000) CHAP Receive Challenge
18:08:36, 24 Nov.
(201220.420000) Starting CHAP authentication with peer
18:08:36, 24 Nov.
(201220.420000) PPP LCP Receive Configuration ACK
18:08:36, 24 Nov.
(201219.530000) PPP LCP Send Configuration Request
18:08:36, 24 Nov.
(201219.530000) PPP LCP Receive Configuration Reject
18:08:36, 24 Nov.
(201219.490000) PPP LCP Send Configuration ACK
18:08:36, 24 Nov.
(201219.490000) PPP LCP Receive Configuration Request
18:08:36, 24 Nov.
(201219.460000) PPP LCP Send Configuration Request
18:08:35, 24 Nov.
(201219.360000) CWMP: Server URL: https:// pbthdm.bt.mo; Connecting as user: ACS username
18:08:35, 24 Nov.
(201219.350000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE'
18:08:35, 24 Nov.
(201219.010000) CWMP: Initializing transaction for event code 4 VALUE CHANGE
18:08:19, 24 Nov.
(201202.830000) PPP LCP Send Termination Request [User request]
I see these message are reported a lot but I could not find an answer to why they have happened?
BTW, BT have not made any more contact with me regaurding my fault

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