Red / brown color cast with Pantone Huey

Hi all
I may have made a breakthrough in trying to figure out why my prints don't look like what's on the screen despite calibrating my monitor, downloading the lab's icc files, softproofing, etc.
I believe my Huey Pantone (the cheaper version, not the Pro) is creating a reddish/brownish color cast after calibration.
It became very apparent when I set my background to light gray and turned the Huey to "uncorrected". I checked the Pantone website and there seem to be known issues for this. I guess they'll send me a new device (tech support was backed up so I didn't get through).
A couple of questions:
1. For others that use Huey, how do you do your calibration? What do you set brightness too? Room lights on or off? Got any color casts, or is it clean? BTW, I have the dreaded left to right gradient, do you think that's affecting things?
2. If you've got a good monitor profile, would you consider emailing it to me, just so I could play around with it and compare to my calibrated setting?
Thanks!

have you tried reporting this on the pantone support site - if you do a search there, you'll find a couple of problems mentioning the same thing your seeing.
I have the same problem and it could be a broken calibrator.

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Your Customer Service Number is: 129800224 
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Subject: Re: Adobe TS #180107025 / Mario / PSE6 oversaturated Print (KMM3793441I51L0KM) 

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