Red checkmark in contact list on website backup assistant

Some of the contacts in my contact list on the website backup assistant contain a red checkmark. What does it mean?

How frequently does VZW update the red check marks in BackupAssistant and/or does the system somehow automatically do it? How accurate are the red check marks or the absence of them in telling you whether those in your contacts are, or aren't Verizon Wireless users?
For instance my wife just came over to Verizon Wireless less than 2 weeks ago, and her entry in my contact list backup is marked with a red check mark.
Bernie in CT

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Over 30,000 contacts listed in my backup assistant. Help!

I have somehow been able to accumulate over 30,000 contacts listed in my backup assistant/Verizon online contacts. How do I delete them or get someone at Verizon to delete them?

Chrsp wrote:
I have somehow been able to accumulate over 30,000 contacts listed in my backup assistant/Verizon online contacts. How do I delete them or get someone at Verizon to delete them?
Ouch, long night ahead in your near future. You can log on to your My Verizon account, mouse over My Services, click on Backup Assistant in that list. Now you can either mouse over each contact and delete each one that you don't want, or you can mouse over the contact and click the check mark to the right on each contact on that screen that you don't want. After you have checked all the contacts you don't want, up at the top of that window, right above the the contacts and below the letter index is a small box that says "Actions", click on that box and click on delete, it will ask you if you are sure you want to delete these contacts.
30,000 contacts is massive, get some coffee and be prepared to be in front of the computer for a while, hope this helps.

Website Backup Assistant inop

Hi, and thanks in advance for your consideration.
When I log in to My Account on VZWWireless, and go to Backup Assistant, it starts to load my contacts, but I continually see the black/red circling arrow icon. Thinking it just needed more time, I gave it an hour. Still thinking, so I left it over night, and this morning it was still hung up on the circling icon. Any help? Thanks. (yes, I have cleared my cache for this website.) Thank You!

We would like to apologize for any inconveniences this has caused you. The problem you are experiencing is a issue that our technicians are aware of. A trouble ticket has been issued. We are working diligently to resolve the problem. At this time a Estimated Time of Resolution has not been set. As we get more information we will be sure to pass it along.

Printing Contacts List from Backup Assistant Webpage.

What is the trick to printing your contact list from the Backup Assistant webpage?
I selected all contacts, then selected "Select All Contact" then clicked Go.
I used no filters, and it shows I have selected all 156 contacts, but when I click on Go (to print), nothing happens. If I click Command P on my Mac, it just prints the 8 contacts on that page. There is no way to view all of my contacts at once, otherwise it would be easy to print them, but as it stands now, I would have to click on each Next Page to print them all, 8 contacts per page, meaning 19 pages...a colossal waste of paper.
Anybody have an idea on this?

drsdc
I'm sorry to hear about the trouble you're having with printing your contacts! I definitely want to make sure you can get the details you need from your online contact info. Are you able to export the contacts instead? This may allow you to format them in a way you'd prefer to print them. http://vz.to/19joHKi
RuthW_VZW
Follow us on twitter @VZWSupport

Restore my contact list to a new phone?

I just bought my new Motorola moto g and I want to restore my contact list from the backup assistant on verizon's website.

Supposedly Verizon Cloud replaced Back Up Assistant and when Verizon Cloud is activated it automatically does this restore of what you previously had on Back up Assistant. Myself I wouldn't depend on a website for anything, maybe old fashion but have at least $1200 in iTunes music backed up to CD disk, rather than count on Apple to restore.

Backup Assistant Suggestion

Add check box next to the contact listed in the Backup Assistant, to select multiple contacts for deletions or adding contacts to a groups, or other functions. 2 - allow adding contacts to more than one group; 3 - Add capability to search or list duplicate contacts to correct.

d1pinklady, we've partnered with Google and the device manufactures to provide you with the best wireless experience. I'm sorry to hear that you're not happy with this recent software update. To answer your question, you're not losing anything by operating your device in safe mode. The software update is pushed to your device to correct issues, improve performance, and implement additional features. I apologize that once the update is downloaded, it's unchangeable and you will be unable to revert your device back to the previous software. I hope this information is helpful to you. We want you to know that we're here to address all of your concerns and troubleshoot your device if needed.
LasinaH_VZW
VZW Support
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Nokia 6280 failure restoring contact list using pc...

Hello,
I own a Nokia 6280. Firmware - v3.81
OS: Win XP.
I took the phone to my local phone provider(partner orange, from which I bought the device) to update the phones version. This action has deleted my entire contact list.
Beforehand I made a backup using the pc suite back up feature, and the backup went smoothly. Now, when I try to restore my info using the restore function in the backup(content copier),it restores everything except the contact list. Somewhat in the middle of the resotration of the contact list, an error jumps saying the connection to the phone has been list. A few seconds later the connection restores automatically.
I tried solving the problem using this thread:
http://discussions.europe.nokia.com/discussions/board/message?board.id=pcsuite&message.id=7746&view=...
But it didnt quite work
What can I do to solve this problem? How can I restore my contacts?
And if not, Is there a way to convert the Backup NBU file into Outlook VCF format?
Best regards,
Uri

09-Oct-2006
06:07 AM
manta wrote:
Make sureyour contacts are in the backup file )by opening the file with notepad and searching for a string you know will be in your contacts (like a friends name or a part of phone number etc.)
I've got my entire contact list on the backup file.
except notepad can't disipher the the names into english, and so cant hexedit's of their sort.
Example from the notepad of the backup file:
BEGIN:VCARD
VERSION:3.0 /*jibrish should be the nemes*/
N;ENCODING=QUOTED-PRINTABLE;CHARSET=UTF-8:׳’׳ ׳¢׳“;׳¨׳‘׳™׳ ׳ ;;;
TEL;VOICE:*phone number*
TEL;HOME:*phone number*
TEL;HOME:*phone number*
TEL;HOME:*phone number*
TEL;WORK:*phone number*
END:VCARD
note. *phone number* replaced by me for confidentiallity.
09-Oct-2006
06:07 AM
manta wrote:
Then restore your phone with selecting restore factory settings in settings menu of the phone.
Then try restoring again.
I tried to recover the phone as soon as I recieved it from the phone provider with the new v3.81. That is , the manufacturer's settings were the default. Unfortunantly that didn't work.

Syncing iPhone 3G creates unwanted new contacts in Gmail contact list.

For reasons that are unknown to me, I have many multiple duplications of contacts in my contact list. So, using the contact manager in Gmail I spent many hours cleaning up my contact list so that all of my contacts were correct and not duplicated. However, as soon as I synced the iPhone 3G I immediately had twice as many contacts as before I started, once again ending up with hundreds of unnecessary contact duplications.
I have now spent many days reading internet blogs and forum posts, and came up with the following (which I incorrectly thought was the solution):
1] In iTunes, I clicked on 'Edit' --> 'Preferences' --> 'Devices'. Here, I enabled the option to 'prevent iPods, iPhones, and iPads from syncing automatically'. I also enabled the option to 'warn when any of the data on this computer will be changed'.
2] With the iPhone connected, in iTunes I clicked on 'devices' --> 'iPhone' --> 'Info'. Here, I un-checked the option to 'sync contacts', followed by clicking the button 'remove contacts'.
Now I confirmed that there are no contacts on the iPhone. Zero. None.
3] In Gmail, I once again spent many hours going trough all of my contacts, cleaning up the unnecessary duplicates. This time, however, I chose to export my contact list to a .CSV file on my computer, so that if this happens again I would just delete them all and restore my contact list fro this backup file.
Now I have 0 contacts on the iPhone, and approximately 250 contacts on my Gmail account.
4] In iTunes 10.2.1.1 running on Windows 7, I once again clicked on 'Edit' --> 'Preferences' --> 'Devices'. Here I now clicked the button to 'reset sync history'.
5] I connect the iPhone to the computer, re-enable the option to 'sync contacts with Gmail' and click the 'Apply' button. The iPhone sync process begins and I am presented with the following message:
Syncing with Google contacts will change more than 0% of your contacts on this computer.
Information: Contacts. Add:41. Delete:0. Modify:2
Now I already confirmed that there were no contacts on the iPhone, so where are these 41 additions and 2 modifications coming from !?
I let it happen, knowing that I can repeat this process, using the '.CSV' backup file containing my correct contacts. When the Sync finishes, I log in to my Gmail account and check my contacts. I find that I now have approximately 360 contacts (which is a lot more than the original 250 plus 41), many of which are duplicated multiple times (one contact is even duplicated 6 times). I also notice contacts which I had previously deleted from my Gmail contacts list have now returned.
As there were 0 contacts on the phone, where are these duplicates and previously deleted contacts coming from when I sync the iPhone !? Somebody from Apple please help me.
- James.

O.K. I may have fixed it (time will tell).
As I had previously chosen to sync with Microsoft Outlook 2010, but the trial period expired and the price to but it was far too high, so I changed to Syncing with Gmail. Therefore I wondered if Outlook may be affecting the iTunes sync even though it was not current chosen in iTunes contact sync option. So, I un-installed Microsoft Office 2010 and re-booted the PC. Now, pressing the 'Rest Sync History' button in iTunes no longer created new contacts in Gmail.
However, this did not completely solve the problem. With 0 contacts on the phone, and 0 contacts in Gmail, syncing the phone still re-created 41 of the previous contacts. Thew only way I could get rid of these 41 contacts was to deleted them one at a time from the iPhone itself. Doing it from Gmail, or un-checking the iTunes 'sync contacts' option to delete all contacts from the phone at once, did not work; the contacts still kept coming back.
Funny thing though, iTunes did indicate that it would add 41 contacts when I synced the phone to the computer, but after deleting them from the phone it now warned that it would delete 41 contacts from the computer. But, these contacts were not in my Gmail, so I still don't know where they were coming from.
Either way, after many hours spent over many days, I seem to now be able to sync my phone contacts with my Gmail without it creating any more unnecessary duplicates.
I hope someone out there can tell me why this happened, and I hope my experiences with this help someone else in a similar situation.
- James.
Message was edited by: jal741

Importing contacts into Backup Assistant

VZW told me the only way to import contacts from an old phone is via the Backup Assistant. (I was with another carrier). I have my contacts on my PC in vcf or csv form. I can adapt the csv file to suit any specific format that VSW would have. Not too difficult with a spreadsheet.
I havent found any way to import multiple contacts in a single file, except manually one by one in .vcf format.
When I try to import just two contacts in vcf, they come out mixed up in BA.
I also tried to use the specific VZW BA csv format by exporting as a csv file one of the contacts I imported individually: I opened the exported csv file, which had one contact, duplicated that contact with a small difference in the last name, and tried to import it again. I got the usual warning:
We need complete information to save each imported contact as a new Backup Assistant contact. Please complete all the required fields First Name, Last Name or Company Name, Phone Number or Email Address for the following rows: 2 & 3. All your other contacts will be imported.
Please anybody, let me know if there is a way to import a number of contacts, even if there is a limitation on the number I can do in one import operation. That will always be better than importing hundreds of contacts one by one.

windysun wrote:
VZW told me the only way to import contacts from an old phone is via the Backup Assistant. (I was with another carrier). I have my contacts on my PC in vcf or csv form. I can adapt the csv file to suit any specific format that VSW would have. Not too difficult with a spreadsheet.
I havent found any way to import multiple contacts in a single file, except manually one by one in .vcf format.
When I try to import just two contacts in vcf, they come out mixed up in BA.
I also tried to use the specific VZW BA csv format by exporting as a csv file one of the contacts I imported individually: I opened the exported csv file, which had one contact, duplicated that contact with a small difference in the last name, and tried to import it again. I got the usual warning:
We need complete information to save each imported contact as a new Backup Assistant contact. Please complete all the required fields First Name, Last Name or Company Name, Phone Number or Email Address for the following rows: 2 & 3. All your other contacts will be imported.
Please anybody, let me know if there is a way to import a number of contacts, even if there is a limitation on the number I can do in one import operation. That will always be better than importing hundreds of contacts one by one.
I think that was the error - exporting only ONE - try to export your current contact list. Look at the structure of the csv that gets exported, especially the field delimiters (probably commas) and record separators - this could be line breaks, carriage returns, periods - and this is critical to BA beign able to distinguish one contact record from another.
Once you know the structure and how it separates each record (contact), then you can add the data from your other import list, making sure it follows the same rules; if it uses something else to separate the records, then you'll need to do a search an dreplace for those characters so the structure matches.
Also, the number of fields needs to be the same for each record; if the field is blank then something needs to be put in, like a space, so the right information gets put in the right fields.
Hope this all makes sense....post back with any further questions.

Where are all my contacts using Backup Assistant?

I am trying to back up all contacts on my IPhone 5. I updated using the backup assistant and do not have the entire list.
On ICloud they all appear to be there. I am just trying to have a backup if my phone broke.

Thanks for the additional info, Mpag! If I understand correctly, the contacts you have in Backup Assistant right now are not a match for what's on your phone. If that's accurate, then I recommend against attempting to synchronize with Backup Assistant out of concerns that the data that's online may override what you have on your device. Instead, use iCloud to backup what's on your device now, and THEN synchronize with Backup Assistant They should blend, bringing both your work and personal contacts into one place on your iPhone. Then, going forward, each backup with your choice (Backup Assistant or iCloud) should have an up-to-date version of your contacts list.
You can get details on iCloud at this link: https://www.icloud.com/
Dion_VZW
Please follow us on twitter @VZWSupport

Backup assistant lost contacts?

I had an old LG enV phone that I had set for automatic backup. The phone was destroyed (no longer turns on) so I temporarily used an old Motorola until my new Pantech arrived.
I was not able to download backup assistant into the old Razr.
When I received the new Pantech, when I started it up it asked if I would like to use backup assistant.....it now appears all my old contacts were wiped out during the change to the new service.
Customer service basically told me I am screwed......
Is there any way to retrieve the contacts that were in the old backup assistant (before the cloud). I cannot believe these weren't backed up SOMEWHERE...

tnysclce, I have my magnifying glass ready! Let's look for these contacts. Did you try to access your contacts online at our Backup Assistant website yet? You will need to sign into our website, using your mobile number and password. For deailed steps on how to do this, please click http://vz.to/WNJMeV Keep us posted.
LasinaH_VZW
VZW Support
Follow us on Twitter @VZWSupport

I want to download what I have on my phone to edit my contact list and do not know how to do that on my home computer

I am trying to download what I have on my phone like my contact list so that I can edit them from my home computer. How do I do that?

How do you backup your contacts? If via Backup Assistant, you can edit them via your on-line MyVerizon account. If via g-mail, you could edit them via your gmail account.

How do i get old contacts off of backup assistant plus

my phone was reset so how do i get my old contacts from backup assistant plus. i did not have the cloud set up.

Are you sure the contacts are in the Backup Assistant Plus? It is my understanding that the Backup Assistant has been incorporated into the VZW Cloud.
Could the contacts be saved in your Gmail account instead?

Deleted contacts keep re-appearing in my Contacts. Why??!!! Backup assist failure.

Every morning when I wake up, I have an alert on my Droid Razr M that says the backup assistant failed. So I delete some old contacts to make room so I don't have to pay for an upgrade. Same thing the next day. I look, and ALL the contacts I deleted have been re-populated to my phone! How do I get them to stay gone?

I want to ensure you have positive experience with Backup Assistant. Let's ensure your contacts back up at the time of removal. To backup current contacts head into Settings > Backup Assistant Plus > Backup Assistant plus Contacts > Sync Now.
YosefT_VZW
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Backup Assistant - (1 account, 4 phones of which 2 are smartphones with two backup assistants)

My husband and I each have a smart phone on one account. I have backup assistant and he has backup assistant. When I log into the verizon account online and click on the menu bar above 'My Services' then Back up assistant, it only shows my husband's backup assistant as his phone is the primary number on the account. Now, I have backup assistant and have sync'd my information and it has gone through successfully. Why can I not see my backup assistant contacts on the website? Why isn't there an option to select my different phone number (which is not the primary one) and see my backup assistant contacts? What if we wanted to sync all 4 of the phones on our account and wanted to see each backup assistant listing for each?
Please advise if there is a setting I may be missing or if this feature is/isn't available yet and if not, when will this be available as this is a necessary and required function for each phone number to see their backup listing under backup assistant.
Thank you,

TinTopeka wrote:
I am wondering about this as well....I didn't see anything posted here since Nov. Did anyone figure this out? My son lost his phone....I suspended it...reconnected it with a different (my old) phone....and now can't get his contacts (we each had backup assistant) , only my contacts to show up on "his" phone. I don't want him to have access to my numbers...but it appears to be the phone numbers that were stored in the phone when I used that phone.
You'll need to delete the Backup assistant app from the phone, and then reinstall it as a new copy with the phone activated with HIS number; then it will restore or sync back HIS contacts. (If all goes as it shouls; as budone said earlier in this thread, Backup Assistant has been having problems for weeks, if not months, and it may not work as it should.
Good luck!

Red checkmark in contact list on website backup assistant

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