Red Cross and connect to itunes

Red cross appear suddenly yesterday, I did all the tuto : ipod not connected to computer, hold on/off, menu+select, when apple logo appear select+play... then I got the cable image and instructions "connect to itunes to restore". But when I connect cable to my ipod and my computer (MacPro) with itunes open the red cross come back. I tryed to change USB port directly on my Mac, used a brand new cable but nothing change, the red cross come back again and again when I connect my ipod to my computer and itunes don't recognize it.
I read all solutions in support but nothing work, all I can have is the "red cross" screen when i'm connected or the "connect to itunes to restore" screen when i'm not connected.
Sry for my English and please HELP ME.

Its been happening to a LOTTTTT of people, myself included! lol.
Apparently there's something wrong with the new Apple update, however Apple won't respond themsevles!!!
What i did was download and install iTunes on a different computer, then connected my Ipod Touch and restored and updated it. Then when i plugged it back into my own computer, it restored all my apps and music, and that seemed (at the minute lol) to solve the problem.
Hope that helps?

Similar Messages

Help my Ipod shows a red cross and nothing else.

Hey
I've got a Ipod 160GB that is virtually brand new, its about 2 months old, now I've lost the proof of purchase so thats my first problem.
Second problem is I've used the solutions you give me on your website. My Ipod displays a red cross, so i reseted it since it'll normally work, which it didn't, all it did was display Use iTunes to restore, then as soon as i connect it to a PC it shows me the red cross again. So i did try to use iTunes to restore which didn't help since an error message got displayed saying, Ipod can't be restored due to an unknown error. Now it shows me a Red Cross and when i disconnect it from the PC it shows me use iTunes to restore. Everytime that i connect it to my PC it doesn't get picked up, and i've tried everthing that i can think of. I cant put it into disc mode either anymore.
Does anyone have any ideas?

- See:
iPod touch: Hardware troubleshooting
- Try another cable
- Try another charging source
- Look at the dock connector on the iPod. Look for abnormalities like bent or corroded contacts, cracked or broken plastic.
- Make an appointment at the Genus Bar of an Apple store.
Apple Retail Store - Genius Bar
and/or
Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

I tried down loading mozilla firefox to use as a web browser. It was downloaded 100% then when prompted to "run" the error message comes up with a red cross and the message'This file is corrupted" and won't let me proceed. What do I do now?

I tried down loading mozilla firefox to use as a web browser. It was downloaded 100% then when prompted to "run" An error message comes up with a red cross and the message'This file is corrupted" and won't let me proceed. What do I do now?

It is possible that your anti-virus software is corrupting the downloaded files or otherwise interfering with downloading files by Firefox.<br />
You can try to disable the real-time (live) scanning of files in your anti-virus software temporarily to see if that makes downloading work.
See http://kb.mozillazine.org/Unable_to_save_or_download_files

My iPod touch 5th Gen iOS 8.1 won't turn on, charge and CONNECT TO iTUNES. Maybe this is because of the new release ios 8.1 where after the update it went recovery mode then i didn't restore, i set up a new ipod. What's wrong? Is ths bcoz of ios 8.1?

My iPod touch 5th Gen iOS 8.1 won't turn on, charge and CONNECT TO iTUNES.
Maybe this is because of the new release ios 8.1 where after the update it went
recovery mode then i didn't restore, i set up a new ipod.
What's wrong? Is ths bcoz of ios 8.1?

How do you do that
lllaass wrote:
Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try another cable
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

My iphone 4 is telling me I have to restore but when I plug in and connect to itunes, it freezes about 30-50 % through the process. Now I can't use my phone at all? I am waiting about 1-3 hours for this process to finish and nothing ever happens. HELP!!

My iphone 4 is telling me I have to restore but when I plug in and connect to itunes, it freezes about 30-50 % through the process. Now I can't use my phone at all? I am waiting about 1-3 hours for this process to finish and nothing ever happens. HELP!!

Put it into DFU mode - hold the sleep/wake button and home button until the screen goes black (ignoring the slide to turn off slider). When the screen goes black release the sleep/wake button but hold the home button. Continue holding the home button for 10 seconds, then release it. The screen should stay black. Plug it into iTunes and it should come up with this message "iTunes has detected an iPhone in recovery mode. It must be restored before use", that's when it is successfully in DFU mode. Now press the restore button in iTunes and it should run smoothly :)

My ipad currently has ios 5.1.1 and won't recognize any available update for ios 6. I have tried on the ipad and connected to itunes and both say up to date. How to I update to ios 6?

My ipad currently has ios 5.1.1 and won't recognize any available update for ios 6. I have tried on the ipad and connected to itunes and both say up to date. How to I update to ios 6?

See the chart below to determine whether you can upgrade your device and what you can upgrade to. If you do not have a Software Update option present on your iDevice, then you are trying to upgrade to iOS 5 or higher. You will have to connect your device to your computer and open iTunes in order to upgrade.
IPhone, iPod Touch, and iPad iOS Compatibility Chart
     Device                                       iOS Verson
iPhone 1                                      iOS 3.1.3
iPhone 3G                                   iOS 4.2.1
iPhone 3GS                                 iOS 6.1.x
iPhone 4                                      iOS 6.1.x
iPhone 4S                                    iOS 6.1.x
iPhone 5                                      iOS 6.1.x
iPod Touch 1                               iOS 3.1.3
iPod Touch 2                               iOS 4.2.1
iPod Touch 3                               iOS 5.1.1
iPod Touch 4                               iOS 6.1.x
iPod Touch 5                               iOS 6.1.x
iPad 1                                          iOS 5.1.1
iPad 2                                          iOS 6.1.x
iPad 3                                          iOS 6.1.x
iPad 4                                          iOS 6.1.x
iPad Mini                                     iOS 6.1.x
=====================================
Select the method most appropriate for your situation.
Upgrading iOS
   1. How to update your iPhone, iPad, or iPod Touch
   2. iPhone Support
   3. iPod Touch Support
   4. iPad Support
     a. Updating Your iOS to Version 6.0.x from iOS 5
          Tap Settings > General > Software Update
     If an update is available there will be an active Update button. If you are current,
     then you will see a gray screen with a message saying your are up to date.
     b. If you are still using iOS 4 — Updating your device to iOS 5 or later.
     c. Resolving update problems
        1. iOS - Unable to update or restore
        2. iOS- Resolving update and restore alert messages

I forgot my iphone's password and it is disabled now because i tried so many times to open it. Now it's saying "your iphone is disabled and connect to itunes" i connected it to itunes and clicked restore.

I forgot my iphone's password and it is disabled now because i tried so many times to open it. Now it's saying "your iphone is disabled and connect to itunes" i connected it to itunes and clicked restore. How long will it take for my phone to restore? Is it gonna be 24 hours?

It appears like there is maintenance or something affecting the iTunes server today. I recommend giving it a few hours and trying again. It shouldn't take that long to restore but from what I hear, there is definitely something going on with the iTunes server today.

HT201210 hi i have to reset an ipad from work which belonged to another employee and i dont have his passcode. It says on the ipad that is disabled and connect to itunes but when i connect to itunes it says an error message saying it cant connect no pass

hi, i have to reset an ipad from work which belonged to another employee. It says on the screen that it is disabled and connect to itunes but when i try to connect it says error i need the passcode, can anyone help?

You have to use recovery mode which will totally erase the iPad. Read here.
iPad: Unable to update or restore - Support - Apple

HT201210 After updating my iphone. Only the logo and connect to itunes on the screen.

After updating and system restore my iphone wont open. only the logo and connect to itunes on the screen.

Hello nicolajan,
Thank you for contacting Apple Support Communities.
I see you linked here from TS1275, that is where I would recommend you starting to troubleshoot this issue. Did you follow the steps in that article? If not, here is that link again and I would recommend following all of the steps outlined there.
Resolve iOS update and restore errors in iTunes
http://support.apple.com/kb/TS1275
If that doesn't resolve the issue, then you can move on to this article for more advanced troubleshooting.
Resolve iOS update and restore errors
http://support.apple.com/kb/TS3694
Regards,
Jeff D.

Ok my iphone 3g touch screen is not responding, i can recieve calls and it can charge and connect to itunes, but i cannot go any further than using the home button or the power button, but the slide feature and touch feature is non existent

ok my iphone 3g touch screen is not responding, i can recieve calls and it can charge and connect to itunes, but i cannot go any further than using the home button or the power button, it is only the slide feature and touch feature that has become non existent. Also, i have a f'ew cracks in my screen for a while now and it was running smoothly up until saturday when i sat on it applying large amounts of pressure to the phone screen. Is there a way i can fix this myself without having to recover my phone to factory settings or wasting 50 bucks to get it fixed??

Hi Dire Dawa,
If the screen on your iPhone isn't responding, you may find the following article helpful:
iOS: Not responding or does not turn on
http://support.apple.com/kb/ts3281
Regards,
- Brenden

My iPhone 4 keeps shutting down and won't switch back on unless I plug it into charger. It's then coming hop iOS 6 and connect to iTunes?

My iPhone 4 keeps shutting down and won't switch back on unless I plug it into charger. It's then coming hop iOS 6 and connect to iTunes?

Yes I've connected it to iTunes.. Reset the phone completely and synced phone again. It's also turned off twice today and when it comes back on its saying searching in the top left corner were your signal and network carrier should be?

Ipods come up with red cross and making weird noise? help?

ipods come up with red cross and making weird noise? help?

you may have to contact apple support 1-800-275-2273
whenever you get the red cross it is a signal of a possible hardware issue especially if the ipod is making odd clicking noises

Is the iTunes Store allowing donations to Red Cross Sandy relief via iTunes Gift Cards?

Is the iTunes Store allowing donations to Red Cross Sandy relief via iTunes Gift Cards?

I don't see why it wouldn't work, but I haven't tried it myself. All I can suggest is to give it a try.
Regards.

HT1349 ipad displays disabled and connect to itunes. how do I go about this?

My Ipad displays disabled and connect to itunes. How do I go about this? I have already did the home/power but still not working..Please help

The iPad is telling you what to do. Connect the iPad to your computer and launch iTunes. You probably need to restore the device. If it was disabled because you forgot the pass code, you will have to restore using recovery mode. As long as you restore with the computer that you always sync with, you will be able to restore from your backup at the very end and you will not lose any data.
This explains how to restore the iPad.
http://support.apple.com/kb/HT1414
This explains recovery mode.
http://support.apple.com/kb/ht4097
This explains the disabled message if you forgot the passcode.
http://support.apple.com/kb/HT1212

Today, randomly my iPhone 5 stopped working. It has been on this black screen with the apple logo and some small white writing at the top of the screen for many hours. I've tried rebooting it and connecting to iTunes but nothing has worked.PLEASEHELP

It has been on this black screen with the apple logo and some small white writing at the top of the screen for many hours. I've tried rebooting it and connecting to iTunes but nothing has worked.
PLEASE HELP!!!!!!!!

It likely means there was still water inside it and something has now shorted out and permanently damaged one or more components. THE very worst thing you can do with wet electronics is energize them - even a small drop of water inside on any of the circuitry or electrical contacts can cause catastrophic damage.
Take it to Apple for a free evaluation, but most likely you will need to replace it. For the out of warranty fee ($269.00 USD) you will get a refurbished replacement (like new, with a factory new screen and battery). An out of warranty replacement will also re-instate your remaining warranty, or 90 days warranty, whichever is longer.

Red Cross and connect to itunes

Similar Messages

Maybe you are looking for