Red exclamation mark in battery icon

I have Z30. When I am switching on my phone, first it shows the blackberry logo then a red battery icon with exclamatory mark shows and turns off. Device is not switchng on its showing the same thing also while connecting with charger. Please provide solution.

I'm not sure. I was expecting you to respond that you had performed the recent upgrade to 10.3.1.
Please bear with me. Try this. Plug your BlackBerry into a wall charger. Use a genuine BlackBerry charger. Don't use another brand charger or USB. Leave the device on the charger for 2 hours or more. Then, while plugged in, remove the battery. After a minute, put the battery back. Again, leave the device on the charger for two or more hours. Then check and see if the device has booted.
It's also possible the battery is bad, or the device is broken. If the above doesn't fix the issue, you should try a known good battery in your device, and try your battery in a known good Z30. That should identify whether the device or the battery is the issue.
If you bought your device through a carrier and it turns out from your troubleshooting that the device itself is in question, contact your carrier's customer support and ask for help and tell them the troubleshooting steps you have performed. If they can't solve the problem and the device is under warranty, make a warranty claim.
- Ira

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<Edited by Host>

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Red exclamation mark in battery icon

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