Red Eye Question - Lightroom

I have Lightroom 4 and have been having trouble with the red eye correction tool.  It keeps saying there is no red eye area detected, when there is most definitely a red eye issue in the particular photo.  I have tried resetting the red eye correction tool many times, and it does not appear to help.  I currently have a large Mac desktop.  Can anyone please help?

The sliders appear when you apply the tool, not just when you activate it.

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