Red Giant Looks - Totally Gone

Ok, I feel like I'm going out of my mind.
I upgraded to CS5 a couple of weeks ago. I went through the usual agony upgrading plug ins and finding out which ones would no longer work because of compatibility issues. My main filter package, "Vitascene" by ProDad, no longer worked. So, I purchased Magic Bullet Looks, which I was quite happy with and promptly completed two small projects with it.
I already had their Starglow and Shine, and saw that I had to pay for an upgrade for those programs to be able to use them on CS5. I purchased the upgrades. I installed both of them and only Shine would appear in the "Trapcode" folder in the effects tab. I was too busy to follow up on this until today. I called their tech support and we discovered that the files for Starglow had been written into a random file. We corrected that problem, by installing Starglow in the correct folder :
local disk/program files/Adobe/common/plugin/cs5/mediacore
Well, all that did was make Starglow show up, but Shine no longer showed up in the trapcode effects folder in PP.
The tech person had me start PP while holding down the shift key, until the Welcome screen appeared, and told me this would reset the plugins. I did this, and when I went into the program again, Looks was totally gone, and Misfire (a free set of plug ins that comes with Looks) was still there, but only 2 of the 14 plugins were in the Misfire folder. Starglow appeared, but no Shine.
The only suggestions Red Giant support could give me was to install and uninstall the programs - which I did about 20 times since then. I even uninstalled CS5 and reinstalled it (plus updates).
So now, what I have is all the plug ins in their proper places in the media core folder, but nothing appearing in PP except Starglow and two of the misfire plugins.
I'm at my wits end. I've got two projects in process that depend on these filters. Does anyone have any suggestions?
Thanks all,
Jessica

Bill, good advice...  is best to go slow and be sure on that stuff....and if necessary make "notes" to self about what you do (hierarchy location,  key and value changes )..
Colin...I've had some weird stuff happen with servers using multiple instances of SQL server ( on the server ) and my experience has been that in some cases stuff is programmed very loosely by some companies...where this area of the OS gets confused and doesnt give "permission" when it should...component services...I wouldnt be surprised if that isnt where the problem comes from ....as it will write to the registry re: those permissions etc..
Maybe if you have a similar prob in future you could check out this area before checking the log and registry..and see if its coming from here ??
I dont mean "permission" like admin and powe user etc... but in terms of the computer "name" aliases and stuff like that
Rod

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