Red Internet Light on Technicolour TG587n v3

Hi, our Technicolour TG587n v3 modem's internet light has gone red and we are unable to connect to the internet with it thanks.

Hello,I do not have the same modem in front of me, so you may get a specific suggestion from another of the team.In the meanwhile, you should do some basic fault finding. Firstly, re-boot your modem with about 3 minutes switched off.Is you home phone working? Is it crackly in the background? You may have to ring technical support on 133 933 and they will usually have you do an isolation test to determine if the problem is because of an issues within your premises. Here is a link to do the Telstra Isolation Test:https://crowdsupport.telstra.com.au/t5/General-Internet-KB/How-to-perform-an-Isolation-Test/ta-p/55014 Also check that if there is an outage in your area http://servicestatus.telstra.com/Hope that helps.

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Hi TerryTeo,
Thanks for the post and welcome to the forum.
A red broadband light usually indicates a problem with authentication. Can I get you to check what details you are using within the hub manager?
Open a web-browser and type http://api.home or http://192.168.1.254 in the address bar and then click Go, or press Enter.
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I made a mistake. I meant to say, the USB light is lit on the *router*... not the modem.
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Wrt54gs all seems good cept internet light will not light or flash and no connection

Got a WRT54GS router. # months old. I have it hooked up to comcast. This evening . I found no net when I turned on pc. I have comcast phone and net service. So My modem also handles phone calls aswell. On my cable modem there is a link light with is normaly flashing. When I got home my link light was dark. None of my pcs or consoles could get on the internet. I found all the lights on my router on cept the internet light. I called comcast and they verified it was my routeri I hooked this pc strait to modem and all worked fine. This is how im posting now. Ive tried newest firmware and multiple manual resets on router. I get everything but the internet light.<Internet light does not come at all.> Ilso get no net when hooked to router. If I use modem alone all is fine.
Im hooking up an
XBOX360
PS3
PC
Wirelessly WII
Wirelessly PSP
Wirelessly Laptop.
My Router is WRT54 GS with latest firmware just installed. Please help me if you can All my lights come on as normal cept the internet light. And my cable modem dosent get a link from the router at all. If I hook pc direct to modem again all is ok. Its not my provider.
Thank you.

Since the "internet" light is not coming on , i'd say that it may be a problem with the "cable" you are using between the modem and the router....if the cable is good....try this....take one CAT5 cable and plug one end into the one of the LAN ports and the other end into the internet port of the router.....check if the internet light turns on...in case it does , try connecting a "hub" between the modem and the router..... let me know what happens

Red Internet Light on Technicolour TG587n v3

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