RED IPOD CHROMATIC 8GB BUTTONS FAIL TO WORK

Okay so, to my recollection:
1.I added a podcast to the iPod
2.I clicked the eject button on itunes after the little circle thing had 3.finished spinning and my ipod disapears from the itunes menu
4.I look at my iPod - it still says "synchronizing - do not disconnect"
5.The buttons on my iPod fail to work
6.I plug my iPod into speaker dock, and am able to use all the buttons including the click wheel to turn up the volume.
7.I take the ipod out - the buttons stop working again.
8.I return to my iPod a day later, and try to plug it into the speakers - now the buttons are either not working altogether or acting up (if I press >> to skip a song, it instead fast forwards the song)
9.I've reset the iPod several times (Menu & Select) and nothing is working
p.s. my computer still recognises the iPod on itunes!
Has anyone else experienced this? Really annoyed..this iPod was brand new at christmas. It is my 2nd ipod, my first one had the 'dreaded white screen'.
Do iPods have built in obsolescence?

I unfortunately have to join the group. This just happened to me 4 hours ago and I have had no luck at getting any reaction out of my laptop or the ipod. Do any of the IT people for Apple or any of the programers not have any suggestions?!

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