Red light and nothing else

Hi all,
I bought the BBZ30 2 days ago, everything was working fine and then I got an alert for a software update. During the update my phone switched itself off and all that is happening now is the red flashing light and nothing on the screen. The phone was fully charged prior to the update and I can't switch it back on. It has been like this for 12 hours. 
Please help.

Hi and Welcome to the Community!
Please try this sequence...note that, throughout the entire 4h process, your BB must remain directly connected to a known-good wall charger (not PC USB, not a cradle):
Connect your BB to the wall charger
Leave it alone for 2 hours, no matter what the LED or the display does
Force a reboot by holding the up/down arrow keys together for at least one minute
Wait another 2 hours, no matter what the LED or the display does
This has been known to "kick start" some BBs.
If this fails, then somehow the OS update became corrupt during the process, and you will need to attempt a very forceful method of installing an OS to your device...AutoLoader:
http://supportforums.blackberry.com/t5/General-Bla​ckBerry-Functions-and/Unlocking-your-BlackBerry-Gu​...
Hopefully it will succeed. Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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