Red Light Curve 9360

I have a new Blackberry Curve 9360, barely a few days old.
I was sitting down when my phone fell at knee height onto carpet. The phone was on, with about half battery life, before it fell. When it hit the ground, the screen went blank. I tried a battery pull but this didn't fix the issue.
When I plugged it into my wall charger, a red LED light turned on for around 30s then that turn off. A few seconds later, a battery with a lightning bolt through it appeared on the screen.
I have no idea what the problem is. I've had another blackberry that fell on pavement while it was on and it didn't hurt the phone at all (except for a scratch).
The only apps I have where the ones that come with the phone as well as ScoreMobile, ScoreMobileFC and The Weather Network. However, I highly doubt that these are the problem because my phone had been working fine with theses apps for a couple days.
When I connected the phone to my PC, Desktop Manager could recognize my phone any longer. The error screen read "BlackBerry Desktop Software cannot communicate with the connected device". I do have the lastest update of Blackberry Desktop since I installed it today.
Please help!

Try he below link to make your device workable again -
How do I wipe the BlackBerry using Jl Cmder?
tanzim
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My Curve won't turn on and no sign of flashing red light

Hi!
I m all new to this blackberry forum thing....anyway i have a blackberry curve and all of a sudden yesterday it just stopped working. when i looked at the phone the screen was all white so i took out the battery and put it back on thinking that it will come back up but it didnt. Then i took the battery out again and plugged it to the USB(without the battery) because ususally it comes back up, but it still didnt. i put the battery again and plugged it to the USB thinking that it needs to charge but still no since of that flashing red light. I took the battery out and put my friends battery (cos he has a curve too) but still it didnt work. I did try holding down the power (red)button still not back on.
I just dont understand whats wrong with it, its not like i dropped it in the water or dropped it on the floor. I didnt do anything to it. It just stopped working.
Im really frustrated right now...I just dont know what to do..i hope someone can help me
THanks!

I finally got my curve to work. I just left it on the charger for a while and then it powered up. It seems if its a little low on power and I don't charge it relatively soon it shuts down and won't power up for awhile. I've also updated the software and cleaned out the junk files. It seems to be working fine now, go figure.
tm

My BB Curve will not turn on; red light blinking

My bb curve 8330 will not turn on, charge, or do anything other than flash the red light at me. I tried removing the battery and have tried charging it, but nothing seems to help. Any ideas?
Solved!
Go to Solution.

Nevermind, I resolved the issue by removing my memory card.

BB Curve 8900 died and will not turn on with the red lights on all the time

Hey all
The Blackberry Curve 8900 I have battery completely drained yesterday afternoon and I could not connect it to a charger until I get back home last night. I plugged the phone in around 11:00 , and even now 8 in the morning still wont be able to switch it on and the red light is on all the time.
Its a brand new one, I dont know what should I do to make it working.
Thanks for all your help!!

Hi and Welcome to the Forums!
Typically, these batteries do not like to be fully drained...while rare, it has been known to render the battery useless. But, before you jump to that, there are a few diagnostic steps you can take.
Get a known good and fully charged battery -- put in in your BB. See if it works. See if you can charge.
Get a known good other charger, attach it to your BB, see if it charges.
Try a different power outlet.
Give your battery to someone with the same model BB that they know charges fine. See if they can charge it.
The results of these steps will guide you to the root cause...which could be your battery, your BB, your charger, or the wall outlet you were using.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
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My blackberry curve 8520 is not turning on it shows a red light

My blackberry curve 8520 will not turn on it shows a red light flashes 2x then my keypad lights an thats it nuthing else happens please help me i havent got a usb cable so cant use blackberry desktop manager

Hello Hasanm52,
Welcome to the community!
Seems OS is corrupt, so you have to arrange a USB cable to connect your devci with the pc.
Procedure to install OS:
1.) Download and install blackberry device software of Blackberry 8520 from www.blackberry.com.
2.) Install it in your PC & connect your device with PC.
3.) Access path c:\prog. files\Common files\ Reasearch in motion\ App loader\ now dowble click on loader.exe
4.) Further procedure i very user friendly, so please follow steps (may take approx 90 mins).
5.) In between, it will prompt you to take backup as well, so do take care while clik next or continue.
Good luck..!!!
Before doing above activity you may try
By pulling out battery & connect device with charger without inserting battery & wait for 5 to 10 mins.
Itwill prompt you a no battery sign on your handheld, once you get the sign on your handheld, insert battery without un plugging charger 7 wait for another 5 to 10 mins. Hope this will work for you....
otherwise you have to perform the first procedure, i mentioned...
Thanks....!!

Curve wont start and red light flashes

I was on my way home on the train and running low on batteries, but thought i had enough to quickly browse the applications.
I'd installed the free Time app earlier that day and checked it out, and it wasnt really to my taste, so I decided to delete the app. It warned me the blackberry would need to restart which was fine, only it turned off and didnt come back on.
I thought it had just ran out of battery but now after four hours of charging, and plugging it to my PC the blackberry still wont start. My laptop wont even recognise its plugged into anything and every button I press just gets the flashing red light.
Can anyone help? Is there a manual reset button on the device?

Hello,
I had this happen one time to my 8530... and I thought my heart was going to break. I'm an engineer so I have a bad habit of breaking and fixing, as I have learned that it's the best way to become an expert on any given piece of technology...
Anyway, I was able to fix my Berry by attaching it to my Mac, and letting the computer load the OS on it. Make sure it's plugged in with the desktop manager when you boot the phone your desktop manager should prompt you if you want to reload the OS...
Basically that's what the flashing red light means... you corrupted your OS, and now needs a reinstall.
It takes about an hour to do...
Hope this helps!
~Tom
~Tom
Curve 8530

My blackberry curve 8530 has a red light, then reboots itself a bit then turns off and keeps doing that repeatively.

my blackberry curve has a red light and reboots itself a little bit then the screen goes black and it keeps doing exactly that. the computer doesnt charge it because it cant considering it doesnt fully reboot itself. please please please help.

Did u try charging it from a wall charger, it sounds like its battery is dead.

Blackberry Curve 9220 Won't Switch stuck On only red light blinking RED LIGHT! HELP!

my blackberry is stuck on red light blinking oleas help me no problem if all the data is lost i dont care i want my phone back it hase been 3 -4 weeks . light is blinking until the battery goes down and it wont charge also i have to get the battery charged by other phone plzz help mee........

Hi and Welcome to the Community!
Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain directly connected to a known-good wall charger (not PC USB, not a cradle):
With the battery inside, connect your BB to the wall charger
Leave it alone for 2 hours, no matter what the LED or the display does
Remove the battery
Wait 15 minutes
Insert the battery
Wait another 2 hours, no matter what the LED or the display does
This has been known to "kick start" some BBs.
It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:
Obtain an known good and already fully charged additional battery...use it in your BB and see what happens
Obtain access to a known good and identical BB...use your battery in it and see what happens
The results of this will indicate if it's your BB or your battery that has the problem. Note carefully please that "new" and "know good" are not necessarily the same things. While rare, a "new" battery certainly could be defective. Rather, the simplest (and least costly, btw) method to conduct this test is to find someone with an identical BB who has no issues...trade batteries and see what happens.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

BlackBerry Curve 8520, no red light, black screen.

Hi Everyone,
I upgraded my phone to a blackberry cure 8520 about 3 weeks ago, and I haven't dropped it or anything. It has been very well taken care of. Now the screen is completley black, and its plugged in but the red light doesnt turn on and if I try to turn the phone on nothing happens (No White Screen, No Red LIght, NOTHING!) Like i said this phone is not very old, and it was working a couple of hours ago and had almost half of its battery power left. The problem happened after I plugged the blackberry in. It was fine until then. I dont know what to do! Any suggestions?

Hi and welcome to the forums!
Try a battery pull (hard reset) as your first step.
Thanks,
Bifocals
KB02141How to reset a BlackBerry smartphone
"A reset of a BlackBerry® smartphone is a troubleshooting method that completely turns off and restarts the BlackBerry smartphone's operating system software and applications. It is a useful first step if a BlackBerry smartphone is experiencing hardware, software, or wireless network problems."
"Note: A reset of a BlackBerry smartphone does not delete any settings or data."
Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.
Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

Blackberry curve 8310 Solid red light

I have what i have come to read online for the past 2 hours as the red light coma. After trying a couple of things out i've found im not to handy when it comes to electronics. I've tried the Jl Cmder wipe but for some reason the program doesn't install on my computer. I'm going ot leave it plugged into the wall charger over night to see what happens..earlier today I pluged it in and took the battery out to see what would happen and the red light turned off but nothing came up on the screen. When i went to put the battery back in nothing came up no screen not red light. it took me several tries to get the red light back. i've used other batterys and with no luck...please help me out i would hate to pull the plug

JL_Cmder is your only hope.
It's a very simple install, just download, double click on the exe file that you download.
Folllow the directions to connect here to wipe the device and subsequently load the OS to the device. Follow the instructions here:
http://www.blackberryfaq.com/index.php/How_do_I_wipe_the_BlackBerry_using_Jl_Cmder%3F
If JL_Cmder does not work, follow this instructional:
http://www.blackberryfaq.com/index.php/What_to_do_next_if_Jl_Cmder_will_not_connect_and_wipe
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Curve Just Went Dead...No Red Light,Nothing..Please Help

please somebody help...
just happened to me phone went off suddenly
and completely dead...battery was working fine...
no red light when usb plugged in...nothing at all
it wasnt dropped or anything...bought off friend 4months ago and had no problems untill now
need help desperately...never had problems carging before...
cant be recognised on computer or anything...tried leaving battery out for a while
left it on charge for 2hours tried many different usbs...only thing i havent tried is a new battery
but why would it just go completely dead...i have phones that are 10years old and their batterys are not dead...

mine did same thing yesterday

Red light, No booting

i need urgent help. my 15-month-old bb curve 9360 is not switching on. i left it charged to the laptop last night, and now it's not booting.. do you know any fix? thanks a lot..

for the first few times it did show the progress bar that didn't finish loading and thus turned off again. on the third time (i guess), only the red led lighted.

Wont swicth on (no red light and no response) after dropping

Hi
A 5 year child banged my phone (9360) onto a wall and it wont switch on since.
I reinserted the battery, etc and switched on the device. While it did switch on but there was no display (possible short). I knew phone was working because, I was able to receive calls even without the display.
I put it on charge and after 15-20 mins noticed that the phone got extremely hot and stopped charging. I wanted to backup contacts before it was too late however, my PC wont recognise the device. Finally after installing the BB software and retrying many times, my phone got connected but only to give me the power drained tone. By the time I fetched the charger the phone went dead and it wont start up since. I tried removing battery, plugging it in and then reinserting battery after 2 mins (did not get the no battery signal - assuming display is not working). However, nothing happens. Even the red light wont start. I desperately want to get my contacts.
I need a way to either switch on the phone or get my contacts. This is my business phone and it would have a big impact if I dont get the numbers asap.
Please help!

I have the same problem ...... my blackberry curve 8520 was on charge all night and seemed okay this morning. Took it off charge. Sometime in the next 10 minutes it switched itself off and I cannot power up again.
I've taken the battery out and put it back in again.
I've tried with power supply attached. Red light comes on for a few minutes, then nothing and still cannot power up.
Same when attached to PC with USB cable.
Help please !!!!!!

Curve 9360 custom sound alerts for messages will not work. Tried EVERYTHING.

I have a brand spanking new BlackBerry Curve 9360 that just arrived yesterday. It is great apart from this very frustrating small prob. I can not customise my message alerts for individual people in my address book. When I click on "try it" only the LED button flashes and there is no sound or vibration. I am trying to get the sound and vibrate to play as "active profile" but it just won't. I can override it and have custom volume and vibrate that plays no matter what the profile but as I sometimes like to set my main profile to vibrate or silent, it won't do.
So far, to fix it, I have tried:
Wiping profile and sounds from the blackberry software
Full factory reset
Creating my own profile and using that instead of "normal" or any of the other preset ones
Loads of battery pulls before and/or after any changes
I have also had a few different people text me to make sure the problem isn't just the "try it" feature. It isn't. The sound that plays is always the default message sound for whatever the default profile is.
If anyone can help it would be greatly appreciated
Deb

I have also experienced exactly the same problem.
The profile is set on normal, with the ringer volume on 10, the ring tone has been selected, and I have also selected the option of the vibrator along with the ring tone.
Now here is the problem, initially it rings and works perfectly, however it seems to automatically turn off the volume so the LED light keeps flashing, however there is not ring tone or vibration.
If you select the "normal" profile or any other profile and change the ring tone or the volume, and click on the try it icon at the bottom, it still only flashes the LED, with no sound.
Have tried everything that you have mentioned in your email, however still unable to rectify the issue. the only way to rectify is it to hard stop the BB, by pulling out the battery and restarting the Blackberry.
Can anyone help or suggest what needs to be done ?

Curve 9360 not ringing with incoming calls

Good day. I am using a Blackberry Curve 9360 Smartphone.
Hope you can help me, I have inadvertently ticked the "All Alerts Off" option instead of the "Silent" option.
The phone rejects my attemps to change it back to All Alerts on, with a reply "Alerts Off cannot be editted or deleted"
There's a red tick mark next to the icon, and the icon is also highlighted in red.
The "Normal" option is ticked at the moment but the "All Alerts Off" option remains the same.
Incoming calls go straight to voicemail without a ringing alert, and a sms informs me of a missed call.
Please advise me how to resolve this problem, URGENTLY !!!!

Hi and Welcome to the Community!
That is strange indeed...typically, only one profile at a time can actually be active...from what you describe, both Normal and All Alerts Off are active at the same time...not normal. Lets try this...
Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
Now try to reset your sound profile as you desire.
Best!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Red Light Curve 9360

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