Red light of death

i have a Z10. And i have the red light of death. Can't charge cell AT ALL. Nothing. Won't come ON at all.
I have two years of history, pics, passwords, contacts, etc on this cell and i REALLY need to retrieve the info. Went to 2 different places to try to get it to turn on long enough to back up my stuff but no, nothing worked to revive.
Pls help. anybody?

What I would try.....
If you are using a microSD card, remove it a try again.
Plug device in on a wall charger. Leave it for two hours. While plugged in, remove the battery for a minute, then put the battery back, all the while with the device plugged in. The device may boot at this time and if so then leave it charge. If it doesn't boot, leave it another two hours and see if it boots later. The shop may have tried this, but sounds like they didn't say exactly, so worth trying even if it's a repeat.
Try your battery in a known good device, and try a known good battery in your device. Again, the shops may have tried this and didn't say. This is something you should do if you can to rule out battery or device.
Try either one or both of the following.....
http://www.blackberry.com/btsc/KB27956
http://supportforums.blackberry.com/t5/BlackBerry-10-OS-Device-Software/Upgrading-OS10-devices-using...
The shop may have tried one or both. Again, sounds like they were cryptic with you.
No guarantees. The device may be bricked. The above is what I would try.
- Ira

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