Red Mute icon when trying to play music loud

I got an issue with my 9300...I am able to hear all other stuff like ringtones,voicenotes and all but when I play my music or a video it can only play though the small speaker(handset) and when I press the currency/speaker button...it shows a Red Muted Speaker icon and the music/video is still super soft(speakerphone mode),its not my sound profile,not my volume,its only when I try to play it through the main speaker then it shows that icon and its soft and not as loud as it used to be..how do I fix this problem.,thanks in advance!!!
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Message was edited by: Carolyn Samit

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Red Mute icon when trying to play music loud

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