RED R3D files "unsupported" after project save

Suddenly, yesterday, my R3D files from our RED cam are unusable / unsupported after project file save. Opening and existing project and prior to saving the RED files work fine. Importing RED is also "unsupported" after saving the modified project file. Closed the project to test importing into a blank project, still no dice. Restarted AE and still can't import. Only thing I haven't tried yet is restarting and importing into a blank project.
So the only way I've been able to work with my RED footage is to open the project file that previously had them imported before this issue and not to save. Once I save the unsupported errors show up. None of the RED footage is corrupted.
I'm currently moving one of the clips to a direct attached drive to rule out our NAS. I'll update soon.
I've been using RED in CS6 and CC without problem for many, many months (possibly years, I lose track of time in my cage)
RED footage is from an EPIC Mysterium and in a format we've used many many times
29.97, 5K (5120 x 2700), REDcode 5:1, no HDR, Firmware 3.2.21 (48926)
After Effects 12.2.1.5
Mac 5,1 running 10.8.5
NVIDIA k5000
Synology NAS (slow for RED work but reliable and cheap)

This was a while ago, but I think I went into REDCINE-X Pro at the time and clicked all the "D" buttons to set the metadata back to it's defaults. If that doesn't work, maybe try deleting the RMD file which contains metadata modifications. Also, notice that at the bottom of my post I indicated that the newer version of the software made resolved that problem, so try using newer software to open the media file which, I think, updates the RMD file and allows AE to use the R3D file.

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Workaround for slow performance and poor resolution with RED R3D files in After Effects CC 2014 (13.0)

http://blogs.adobe.com/aftereffects/2014/06/red-r3d-problems-after-effects-cc-2014-13-0.ht ml
The After Effects team are investigating a bug in After Effects CC 2104 (13.0) where RED (.R3D) files are very slow and the image resolution is poor, about 1/8 sampling.
The following workaround has been reported to solve the problems in some cases:
Save the project.
Choose Edit > Purge > All Memory & Disk Cache.
Please post in this thread about whether or not this workaround helped you.

Intentionally cross-linking threads: this issue was first reported in this thread, which has an ongoing discussion:
AE 2014CC RED R3D files support broken - footages looks bad, everything slow.
The thread you are in now is the comment thread for the blog post. Please post in whichever thread makes more sense for you. I am monitoring both.

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When I turn off Mercury Playback Engine GPU Acceleration and choose Software Only in the project settings, this problem goes away. However I don't prefer to work that way because other things seem significantly slower.
The video card in this machine is the ATI Radeon HD 5770 - EFI Driver Version: 01.00.436
Any ideas? This is on a Mac Pro (Mid 2010) with latest version of Mavericks.

Hi Atkinsgj,
Atkinsgj wrote:
These forums are listed as an official support channel, but they're staffed primarily by volunteers...
Yes, that's the reality. I do try and get as many employees as possible to participate, though.
Atkinsgj wrote:
Can I request better support on the feature request forum?
The feature request forum? Do you mean the Premiere Pro forum? Feel free: http://adobe.ly/feature_request
Atkinsgj wrote:
As my inbox continues to receive notices of other people having issues with this ancient file-format, my concern grows because this kind of issue isn't a new trend.
Your In box grows from other people's issues? Sorry, I'm not understanding. Are you in support or education as well?
"This kind of issue…" refers to what? File based camera formats like AVCHD, etc.? As Neil says, there are lots of things that can go wrong with these kinds of formats. Chief among them is not ingesting them correctly, via the Media Browser not File > Import.
Atkinsgj wrote:
...but that's really disappointing to hear. Adobe is a 32 billion dollar company - who made over 3 billion in gross profit last year, more than the GDP of many small nations...and there is limited support for one of your flagship products...a product that was recently used to make a blockbuster hit (Gone Girl).
I don't believe I know of any one company creating complex software that doesn't need a larger support staff. We do the best we can with what we are given. Of course, I have no control over how many support agents we have on the phones or on chat. I'm lucky now that I have a couple of agents dedicated to the forums, so you should see this situation improving.
Atkinsgj wrote:
If there's a better way to seek a resolution please let us know, we don't want to stretch thin valuable resources or waste time.
Try this: Contact Customer Care
Thanks,
Kevin

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Hi Chris,
Thanks for the prompt reply. I understand what you are suggesting however in CS6 PS when I open a Red R3D file (on my windows machine)
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Upon launching Adobe Premiere Pro, hit CTRL-ALT-DEL to launch TaskManager as well.
You will want to highlight Adobe QT32 Server.exe
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If the program freezes, do not hit Save. You definitely want to avoid saving the corruption into your TimeLine
CTRL-ALT-DEL to relaunch the TaskManager and highlight Adobe Premiere Pro.exe
Right-click to "End Process"
No need to reboot the whole system; just launch Premiere Pro again and continue with the session. Note that your work reverted to Last Save.
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In iphoto, how do i save a photo after editing, in the same or higher file size, it's saves in a lower size

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hey -mvimp and thanks for your reply,
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RED R3D files "unsupported" after project save

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